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Reviews of Quality Inn & Suites University Fort Collins

2.5 out of 5
Quality Inn & Suites University Fort Collins
4001 S Mason St, Fort Collins, CO

Reviews

8.8

Excellent

Rating 10 - Excellent. 611 out of 1001 reviews" "
Rating 8 - Good. 271 out of 1001 reviews" "
Rating 6 - Okay. 57 out of 1001 reviews" "
Rating 4 - Poor. 24 out of 1001 reviews" "
Rating 2 - Terrible. 38 out of 1001 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Judy

Stayed 1 night in Mar 2024
Response from Mitchell Chapman, General Manager on Apr 1, 2024
Judy, we greatly appreciate you taking the time to leave us a perfect 5/5 review. Our team hopes to welcome you back soon to Quality Inn & Suites University Fort Collins.Best regards,Mitchell ChapmanGeneral ManagerQuality Inn & Suites University Fort Collins

6/10 Okay

Elizabeth

Travelled with family
The hotel was fine for my family’s purpose of spending one night and then going to DIA. I’m not sure who it was but my guess is the gentleman was the manager and he was a bit off putting. In general though, the hotel was fine.
Stayed 1 night in Mar 2024
Response from Quality Inn & Suites University Fort Collins on Mar 26, 2024
Elizabeth, we appreciate you taking the time to review our property- but we do not appreciate disparaging comments regarding our staff that works very hard to create a great guest experience. We hope you have better luck in your future travels. Best regards,Mitchell ChapmanGeneral ManagerQuality Inn & Suites University Fort Collins

10/10 Excellent

Tricia

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was great with Mitchell the general manager. Our only comply is that the toilet in the bathroom sat very low and the heater/air conditioning unit was noisy. Will definitely be returning to this hotel!!!!!
Stayed 1 night in Mar 2024
Response from Mitchell Chapman, General Manager on Mar 27, 2024
Tricia,Thank you very much for this outstanding review- and thank you for staying with us at Quality Inn & Suites University Fort Collins. Our team greatly appreciates this valuable feedback, and we are already looking forward to the next time we have the opportunity to host you. Best regards,Mitchell ChapmanGeneral ManagerQuality Inn & Suites University Fort Collins

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Quality Inn & Suites University Fort Collins on Mar 26, 2024
Jennifer, thank you for the great review. We hope to welcome you back in the future. Best regards, Mitchell ChapmanGeneral ManagerQuality Inn & Suites University Fort Collins

10/10 Excellent

Stayton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, bed was comfortable. room was clean, pool and spa were nice. Only poor thing was a broke electric outlet cover in bathroom.
Stayed 1 night in Mar 2024
Response from Quality Inn & Suites University, General Manager on Mar 20, 2024
Stayton,Our staff greatly appreciates your commendations. We will work to ensure the room features are in better working order for your next visit. Thank you so much for choosing to stay at Quality Inn & Suites University Fort Collins. We are already looking forward to hosting you again soon. Sincerely,Mitchell ChapmanGeneral Manager Quality Inn & Suites University Fort Collins

10/10 Excellent

Allison

Stayed 2 nights in Mar 2024
Response from GM on Mar 29, 2024
Allison, Thank you very much for this outstanding review- and thank you for staying with us at Quality Inn & Suites University Fort Collins. Our team greatly appreciates this valuable feedback, and we are already looking forward to the next time we have the opportunity to host you. Best regards, Mitchell Chapman General Manager Quality Inn & Suites University Fort Collins

2/10 Terrible

Moses

Disliked: Cleanliness, staff & service
One staff was not nice to me. She called the police on me for using the hot tub. I suffered from degenerative disc issues and I had asked a staff member to please let me use the hot tub because my back was hurting and I could barely walk. Also, we were schedule to exit the premise at 6am instead of 11am. She came on her shift and asked me to exit the hot tub because she it was too early and she needed to fill the tub. I explained to her my situation to no avail. The police came and they treated me with more dignity than she did! Situation was resolved amicably and me and my daughter left the premise!
Stayed 2 nights in Feb 2024
Response from Quality Inn & Suites University, General Manager on Mar 20, 2024
Moses, We sincerely apologize your previous experience at our hotel did not meet your expectations, and we hope to welcome you back to our hotel in the near future. We hope to rectify this situation and will work to make things right for you going forward. Please contact our property directly and kindly ask to speak with our new General Manager the next time you plan to return to our property. Sincerely,Mitchell ChapmanGeneral ManagerQuality Inn & Suites University Fort Collins

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pool and Hot Tub- Clean Pleasant front desk people
Stayed 1 night in Mar 2024
Response from Quality Inn & Suites University Team on Mar 5, 2024
Thank you for taking the time to provide us with feedback regarding your recent stay. We are elated that you enjoyed your time here with us and we can't wait to see you next time!

10/10 Excellent

Cynthia

Stayed 3 nights in Feb 2024
Response from Quality Inn & Suites University, General Manager on Mar 20, 2024
Cynthia, thank you very much for your 5 star review. We hope to welcome you back in the near future, and our team greatly appreciates you choosing Quality Inn & Suites University Fort Collins. Sincerely,Mitchell ChapmanGeneral ManagerQuality Inn & Suites University Fort Collins

8/10 Good

JAMES

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
IT WAAS A NICE QUIET STAY, ,BREAKFAST WAS PRETTY BAD
Stayed 1 night in Feb 2024
Response from Quality Inn & Suites University Team on Feb 19, 2024
Thank you for taking the time to provide us with feedback regarding your recent stay. While we're glad that several parts of your stay were very positive, it's disappointing that the breakfast fell short of your expectations. We hope in the future you will give us another chance to provide you with superior service. Thank you for being our guest!

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved that while waiting at the desk I saw a white board in the back with encouraging messages for employees on it. Super positive and uplifting! Love this!
Stayed 1 night in Feb 2024
Response from Quality Inn and Suites University Team on Feb 13, 2024
Thank you for taking the time to provide us with feedback regarding your recent stay. We are elated that you enjoyed your time here with us and we can't wait to see you next time!

10/10 Excellent

Ashley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you!!
Stayed 1 night in Feb 2024
Response from Quality Inn and Suites University Team on Feb 13, 2024
Thank you for taking the time to provide us with feedback regarding your recent stay. We are elated that you enjoyed your time here with us and we can't wait to see you next time!

10/10 Excellent

Keith

Stayed 1 night in Feb 2024
Response from Quality Inn & Suites University, General Manager on Mar 20, 2024
Keith, thank you for the amazing 5/5 review. Our staff truly appreciates your positive feedback. Please come back to see us again soon- we are looking forward to your next visit. Have a great day. Sincerely,Mitchell ChapmanGeneral ManagerQuality Inn & Suites University Fort Collins

8/10 Good

John

Liked: Property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Quality Inn and Suites University Team on Feb 13, 2024
Thank you for taking the time to provide us with feedback regarding your recent stay. We hope that you enjoyed your time here with us overall and hope to see you next time your travels bring you to Ft Collins.

6/10 Okay

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My Problem wasn't about my stay, but rather with the check in. Travelocity had a Debit card on file that had been compromised. I have a new card, but the compromised card kept popping up on the check-in screen. The WONDERFUL desk attendant spent several minutes on the phone trying to get the MESS cleared up and then just said to go to my room and we'd figure it out in the morning at check-out ..... but then the same thing happened. The check-out clerk got the same hassle. My problem isn't with the motel, but rather with TRAVELOCITY
Stayed 1 night in Jan 2024
Response from Quality Inn and Suites University Team on Feb 13, 2024
Thank you for taking the time to provide us with feedback regarding your recent stay. We're so sorry for the billing frustrations you experienced during your stay, but happy to hear that the staff was helpful navigating through it. We hope you'll give us another opportunity in the future to show you our superior service.

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this hotel for the quiet
Beds were good. Pillows were great. Water pressure was good. Breakfast was good. Hot tub jets were weak and the pool itself was cold. My kids would swim for 5 minutes and then get in the hot tub to warm up. Hotel was quiet and we felt safe. Never heard others in the hall.
Stayed 1 night in Jan 2024
Response from Quality Inn and Suites University Team on Feb 13, 2024
Thank you for taking the time to provide us with feedback regarding your recent stay. We are elated that you enjoyed your time here with us overall and we can't wait to see you next time!

10/10 Excellent

Donald

Great staff and good breadkfast
Stayed 2 nights in Dec 2023
Response from Quality Inn and Suites University Team on Feb 13, 2024
Thank you for taking the time to provide us with feedback regarding your recent stay. We are elated that you enjoyed your time here with us and we can't wait to see you next time!

10/10 Excellent

Ruben

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Quality Inn and Suites University Team on Feb 13, 2024
Thank you for taking the time to provide us with feedback regarding your recent stay. We are elated that you enjoyed your time here with us and we can't wait to see you next time!

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Quality Inn and Suites University Team on Feb 13, 2024
Thank you for taking the time to provide us with feedback regarding your recent stay. We are elated that you enjoyed your time here with us and we can't wait to see you next time!

10/10 Excellent

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities
We will definitely be staying here again!
Stayed 1 night in Dec 2023
Response from Quality Inn and Suites University Team on Feb 13, 2024
Thank you for taking the time to provide us with feedback regarding your recent stay. We are elated that you enjoyed your time here with us and we can't wait to see you next time!

2/10 Terrible

Kane, Greeley

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Quality Inn and Suites University Team on Feb 13, 2024
Thank you for taking the time to provide us with feedback regarding your recent stay. We're sorry to learn that your experience with us did not meet or exceed expectations and we hope in the future you'll give us another chance to demonstrate our superior service.

10/10 Excellent

Nancy

Stayed 2 nights in Dec 2023
Response from Quality Inn and Suites University Team on Feb 13, 2024
Thank you for taking the time to provide us with feedback regarding your recent stay. We are elated that you enjoyed your time here with us and we can't wait to see you next time!

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Quality Inn and Suites University Team on Feb 13, 2024
Thank you for taking the time to provide us with feedback regarding your recent stay. We are elated that you enjoyed your time here with us and we can't wait to see you next time!

10/10 Excellent

Renay

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very quiet and safe, close to doctors appointments. Very convenient.
Stayed 1 night in Dec 2023
Response from Quality Inn and Suites University Team on Feb 13, 2024
Thank you for taking the time to provide us with feedback regarding your recent stay. We are elated that you enjoyed your time here with us and we can't wait to see you next time!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Somethings were great, a few were not
Have stayed here many times, the bed confortable, air conditioning/heating system good. The breakfast is typically okay. This time it was not great, hot food was cold, waffle station especially messy on Sunday morning, no one around to clean, the hotel was not that busy, as its Christmas week. Asked for room cleaning every other day. Checked in on Saturday, maid came Sunday. Checked out in Wednesday, never saw the maid again. The front desk service.and ataff were kind and friendly. All in all, I will stay here again.
Stayed 4 nights in Dec 2023
Response from Quality Inn and Suites University Team on Feb 13, 2024
Thank you for taking the time to provide us with feedback regarding your recent stay. We appreciate your loyalty and apologize that your recent stay did not meet or exceed expectation. We hope to have the chance to show you our superior service in the future!

10/10 Excellent

Kane, Greeley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing energy , positive attitudes and superb service !
Stayed 2 nights in Dec 2023
Response from Quality Inn and Suites University Team on Feb 13, 2024
Thank you for taking the time to provide us with feedback regarding your recent stay. We are elated that you enjoyed your time here with us and we can't wait to see you next time!

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Three nights.
All fine. I spent a little time walking in the area. Not far from Old Navy, REI, Barnes &Noble. There were no USB ports in the room so I borrowed on at hothead front desk.
Stayed 3 nights in Dec 2023
Response from Quality Inn and Suites University Team on Feb 13, 2024
Thank you for taking the time to provide us with feedback regarding your recent stay. We are glad that you enjoyed your time here with us overall and we hope to see you again soon!

8/10 Good

Sharon

Liked: Cleanliness, staff & service, room comfort
A little get away.
The only thing wrong with the room was the TV reception. Lines and waves through the picture. Other than that it was a nice room.
Stayed 1 night in Dec 2023
Response from Quality Inn and Suites University Team on Feb 13, 2024
Thank you for taking the time to provide us with feedback regarding your recent stay. We are glad that you enjoyed your time here with us overall and we hope to see you again soon!

8/10 Good

kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Brad

Travelled with family, Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, 1 night stay.
Hotel and room was clean and comfortable. Did not have much interaction with the staff so nothing negative. Pet friendly, so did have a dog barking in evening but NOT during the night, so wasn't an issue. TV reception isn't very good. Overall, recommend this hotel.
Stayed 1 night in Dec 2023

8/10 Good

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities
I'm always happy with the suite approach, lots of option to spread out and use the space. The breakfast food while free is not very good, but I know it is enjoyed by many.
Stayed 1 night in Dec 2023

4/10 Poor

Kristi

Stayed 1 night in Dec 2023

10/10 Excellent

Brett

Stayed 1 night in Dec 2023
Response from Quality Inn and Suites University Team on Feb 13, 2024
Thank you for taking the time to provide us with feedback regarding your recent stay. We are elated that you enjoyed your time here with us and we can't wait to see you next time!

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very impressed with every aspect of this hotel!! Very friendly staff, very clean & comfortable room & good continental breakfast! Only complaint would be the with the TV reception, there were lines on the screen. But they offered to move me. Excellent place to stay!!
Stayed 1 night in Nov 2023
Response from Quality Inn & Suites University Team on Dec 5, 2023
Thank you for taking the time to provide us with feedback regarding your recent stay. We are elated that you enjoyed your time here with us and we can't wait to see you next time!

10/10 Excellent

Sammie, Guernsey

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stsff super nice
Stayed 1 night in Nov 2023
Response from Quality Inn & Suites University on Nov 29, 2023
Thank you for taking the time to provide us with feedback regarding your recent stay. We are elated that you enjoyed your time here with us and we can't wait to see you next time!

2/10 Terrible

Mark

Stayed 2 nights in Nov 2023
Response from Quality Inn and Suites university Team on Feb 13, 2024
Thank you for taking the time to provide us with feedback regarding your recent stay. We apologize that your experience here did not meet or exceed expectation and hope you'll give us another chance in the future to show you our superior service.

2/10 Terrible

Yasminka

Travelled with family, Business traveller, Travelled with pets, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I came to town to take my dog to the CSU vet hospital. Long story short I called the police to prevent having any incidents at the property and I was reprimanded and kicked out for doing so. I was accused of stealing from the property without any explanation or proof. I was yelled at by management and completely ignored when I tried to call to speak with the manager. Management refused to speak to me and would not pick up the phone. Management was extremely immature and unprofessional. I’ve never been treated so horribly anywhere in my entire life. Would not recommend this property.
Stayed 2 nights in Nov 2023
Response from Quality Inn and Suites University Team on Nov 30, 2023
Our team was also left disappointed with the experience. Due to the circumstances we will not be able to accommodate any future stays.

10/10 Excellent

Jacqueline

Stayed 1 night in Nov 2023
Response from Quality Inn and Suites University Team on Feb 13, 2024
Thank you for taking the time to provide us with feedback regarding your recent stay. We are elated that you enjoyed your time here with us and we can't wait to see you next time!

10/10 Excellent

james

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
K I h I hh
Stayed 1 night in Nov 2023
Response from Quality Inn and Suites University Team on Nov 28, 2023
Thank you for taking the time to provide us with feedback regarding your recent stay. We are elated that you enjoyed your time here with us and we can't wait to see you next time!

10/10 Excellent

charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Quality Inn and Suites University Team on Nov 23, 2023
Thank you for the wonderful feedback! We're elated that you enjoyed your time here with us and we can't wait to see you next time!

10/10 Excellent

surann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly hotel!
Stayed 1 night in Nov 2023
Response from Quality Inn & Suites University on Nov 20, 2023
Thank you for taking your time to provide us with feedback regarding your recent stay. We are elated that you enjoyed your time here with us and we can't wait to see you next time!

10/10 Excellent

Merritt and Jacque

Travelled with group
Liked: Amenities
We have stayed at this motel several times. Clean, quiet, well-managed, friendly staff, good included breakfast. What's not to like!?
Stayed 1 night in Nov 2023
Response from Quality Inn & Suites University Team on Nov 16, 2023
Thank you for taking the time to provide us with feedback regarding your recent stay. We are elated that you enjoyed your time here with us and we can't wait to see you next time!

10/10 Excellent

Robert

Stayed 1 night in Nov 2023
Response from Quality Inn & Suites University Team on Dec 5, 2023
Thank you for taking the time to provide us with feedback regarding your recent stay. We are elated that you enjoyed your time here with us and we can't wait to see you next time!

10/10 Excellent

Geralyn

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were clean and well kept. The property was quiet and restful
Stayed 1 night in Nov 2023
Response from Quality Inn and Suites University Team on Nov 13, 2023
Thank you for taking the time to provide us with feedback regarding your recent stay. We are elated that you enjoyed your time here with us and we can't wait to see you next time!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023
Response from Quality Inn and Suites University Team on Nov 9, 2023
Thank you for taking the time to provide us with feedback regarding your recent stay. We hope that you enjoyed your time here with us overall and hope to see you next time your travels bring you to Ft Collins.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly and check in/out was easy and fast.
Stayed 2 nights in Aug 2023
Response from Quality Inn and Suites University in Fort Collins on Nov 7, 2023
We are glad to hear you had a great stay at our establishment. Thank you for the positive review.

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Quality Inn & Suites University Team on Nov 6, 2023
Thank you for taking the time to provide us with feedback regarding your recent stay. We are elated that you enjoyed your time here with us and we can't wait to see you next time!

2/10 Terrible

Tara

Stayed 7 nights in Oct 2023
Response from Quality Inn & Suites University Team on Nov 3, 2023
Thank you for taking the time to provide us with feedback regarding your recent stay. We are very sorry that you did not enjoy your experience here at Quality Inn & Suites University; we hope that in the future you will give us another chance to provide you with superior service! Thank you for being our guest!

4/10 Poor

Aida, Willowbrook

Stayed 2 nights in Aug 2023
Response from Quality Inn & Suites University Team on Oct 31, 2023
Thank you for taking the time to provide us with feedback regarding your recent stay. We are very sorry that you did not enjoy your experience here at Quality Inn & Suites University; we hope that in the future you will give us another chance to provide you with superior service! Thank you for being our guest!