Ratings based on 1,206 Verified Reviews

4.3 out of 5
86% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
2 out of 5
Recommended
for Everyone
by A verified traveller

Posted 17-Feb-2017
Staff not well trained and management needs to reviewed and changed. Desk staff did not understand the billing which was incorrect and was reluctant to put it right even when mistake had been pointed out twice. No apology. Bistro staff slow and with limited English. Exterior layout of Bistro thrown together.
5 out of 5
Recommended
for Everyone
by A verified traveller from Miami, Florida

The room faced the south end right on the dock.

Posted 25-Jan-2017
Pros: Everything. The room, the service, the front desk, the location.
Cons: I don't know what could be improved.
Location: Malory park is next door, the better clubs are nearby, and then of course Duval Street where everybody goes is two blocks away.
The beautiful sunsets were impressive from our balcony. The room had a great look at the cruise ships coming to dock. Malory Park was next to the hotel and the best part of Duval Street was two blocks away. We couldn't ask for anything better. We have been going to Key West for the last ten years, this was the best.
5 out of 5
by A verified traveller

This traveller left a rating score only Posted 17-Jan-2017 on Hotels
4 out of 5
by Troy

This traveller left a rating score only Posted 14-Jan-2017 on Hotels
5 out of 5
by A verified traveller

This traveller left a rating score only Posted 10-Jan-2017 on Hotels
5 out of 5
by A verified traveller

Great Location

Posted 3-Jan-2017 on Hotels
Excellent location. Great property.
5 out of 5
by valerie

Posted 31-Dec-2016 on Hotels
The Best
4 out of 5
by A verified traveller

This traveller left a rating score only Posted 30-Dec-2016 on Hotels
2 out of 5
by A verified traveller from New York, NY

Terrible location coupled with indifferent staff

Posted 28-Dec-2016
Pros: Not much
Cons: Hotel staff, rooms
Location: Close to Duval Street
As others have pointed out, the Westin is literally in front of cruise ship docking point. I think it should be on the Expedia overview page of the hotel - there is no extra value for any particular view (the ocean view should be re-labeled cruise ship view). The ships come at 8am and won't leave until sunset Secondly, the majority the Westin seems to be currently in renovation mode - it smells like paint everywhere. Most of the rooms are pretty dated and the bathrooms are more or less need for some serious work. And lastly, the hotel staff aren't the friendliest bunch - essentially, their service was as if you checked in at some random motel on a highway (do the bare minimum and move on) Skip the Westin and stay either at the Hyatt (further down on Front St) or the east end of Key West (i.e. near southern end point) Most hotels/resorts have some redeeming quality - either the location, the rooms or the staff - this one fails on all fronts unfortunately.
3 out of 5
by Deepak

Excellent Property but Service ?

Posted 28-Dec-2016 on Hotels
Everything was excellent except the Check In experience...the person who checked us in was really rude. I really wonder how such big chains hire sad/depressed people in the front office. You really carry this experience during your entire stay. This hotel is otherwise excellent property