Ratings based on 1,109 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
87% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller fromFt lauderdale

Great Hotel Great location

Posted 23-Jul-2016
Checked in early. Room was immaculate overlooking pool and gulf. Quiet at night,comfortable bed and pillows.
5out of 5
by A verified traveller fromB


Posted 22-Jul-2016
Best Location!!!!! Outstanding service!!! Great, beatiful and spacious rooms. We,ve been several times in Key West; this is the BEST Hotel!!!!
4out of 5
by A verified traveller

Posted 26-Jun-2016
Pros: Location
Cons: Breakfast food
Overall very good experience. GREAT LOCATION. Staff very accommodating and friendly.
5out of 5
by A verified traveller

Posted 2-May-2016
Pros: We love the location!
Cons: I remember the bed/mattress being much nicer- A little to firm for my taste.
Location: Mallory Square is the best place to watch the sunset.
We had a wonderful experience at the Westin. I would recommend to a friend.
5out of 5
by Jody fromMaryland

Wonderful trip.

Posted 23-Apr-2016 on Hotels
Everything was excellent. Fantastic location and lots to do. However, we reserved an oceanfront room and paid a premium for it. The only thing I would give a thumbs down to was the TV/Cable setup. The cable service and setup reminded me of the service offered in the early 90's. This really should be upgraded.
5out of 5
by A verified traveller

This traveller left a rating score only Posted 22-Apr-2016 on Hotels
2out of 5
by A verified traveller fromfl


Posted 22-Apr-2016
Common areas messy. Room temp hard to control. Thirty dollars a day "resort fee". On top of already very high cost for room.
5out of 5
by SEBASTIAN fromft lauderdale

Key West Getaway

Posted 20-Apr-2016 on Hotels
This was a spectacular room and view and access to a private island for beach use. Will definitely return
4out of 5
by A verified traveller fromKey West, FL

Great location/loud air conditioner

Posted 8-Apr-2016
Pros: The cleanliness of the room, the bathroom and shower.
Cons: Air conditioner was way too loud. Same a/c was in a Holiday Inn in Key Largo. If I am paying double the Holiday Inn rate, I want better (and quieter).
Location: Sunsets at Mallory Square, Clinton Square Market, Duvall Street
Location, location, location! My room was very clean, the bed was comfortable, the decor was impeccable, the bathroom and shower were beautiful, contemporary, and high-end. The only issue I had was that the air conditioner in the room was very loud. I stayed at a lower--end hotel on my way to Key West, and that (much) lower end hotel had the exact same air conditioner as at the Westin. The a/c was so loud it kept waking me up. I had a partial view of Mallory Square and the gulf/ocean. Staff could have done a better job explaining the amenities of the hotel and layout of the "campus" as the hotel is spread out among at least three structures (main building, building that contains lobby, and parking garage). I was not aware there was a pool until I was checking out...
5out of 5
by Cynthia fromRochester NY

Key West Awesome Vacation!!!!

Posted 6-Apr-2016 on Hotels
Great location, great pool, great bar area to see sunsets quiet but right near action