Ratings based on 1,034 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 13-Feb-2016
Very nice hotel in a central location, close to shops and restaurants. Enjoyed a lot our stay there (with my dog)! While the hotel is on the shore, with beautiful ocean views, there is no beach right next to the hotel. So if swimming in the ocean is key for the vacation, it may not be the ideal choice. In February, it wasn't too bad. I was very happy with the hotel!
5 out of 5
Recommended
for Everyone
by A verified traveller

Great location

Posted 10-Feb-2016
Wonderful place to stay.... would stay again, great staff and location..
4 out of 5
Recommended
for Everyone
by A verified traveller

Unfortunately, only a brief stay.

Posted 9-Feb-2016
Pros: The room and cleanliness.
Cons: Staff could be more courteous.
Location: Close to Duval Street and shopping.
We only stayed one night. We would stay there again without hesitation. Can get noisy when Mallory Square is hopping.
5 out of 5
Recommended
for Everyone
by A verified traveller from Ft Lauderdale, fl

Great Location

Posted 6-Feb-2016
Hotel is in a great location. Easy walking distance to all Key West activities. After a late night out you can relax in the most comfortable bed and plush pillows. The balcony provides a an excellent view of the tropical pool setting and beautiful sunsets.
2 out of 5
by A verified traveller from mpls,mn

poor handling of problems

Posted 16-Jan-2016
Pros: location
Cons: they need to take responsibility for information they give to reservation services.
Location: was close to trolleys, shopping and restaurants.
reservation was for 2 bed room with rollaway for 3 adults. they would not honor that reservation sighting fire code. when asked how they were going to give us what we had already paid for, their answer was an upgrade at a substantial additional cost. The quoted check in was 3 but became 4 when we got there. Likewise quoted noon for check out but it became 11. Staff were outwardly courteous but did very little to solve the problem and blamed reservation service, thus we had a very poor nights sleep.
5 out of 5
Recommended
for Everyone
by A verified traveller

Perfect location; easy check in

Posted 15-Jan-2016
Pros: as above
Location: Location was convenient to all local attractions either by foot or other modes of transportation.
We had a great experience when we visited Key West by boat. We had booked a room in advance but really appreciated the ease with which the staff accommodated our desire to check in early before 3 pm. and to store some of our luggage after check out to better meet the schedule of arrival and departure times of our boat. The resort was well located, clean and well-appointed.. We could not have had a better experience.
3 out of 5
Recommended
for Everyone
by A verified traveller from Melbourne Beach

The best part about the hotel is the location.

Posted 14-Jan-2016
Pros: The hotel is located near almost everything you want to see.
Cons: The air conditioner was loud, so I turned it off. I was lucky due to the weather outside was cool but some how the Hotel needs to improve the air cond
Location: I went parasailing, trolley tour, Mel fishers museum, Hemingway house, dinner cruise, and eat a numerous restaurants. There is a huge amount to do ri
The hotel is located near almost everything you want to see. That being said, the hotel is very expensive. The resort fee including parking is almost $100 for two days. I also paid $565 for the hotel for two days. It would have cost more except I had some Expedia points to burn. The Hotel did have an umbrella in each rooms closet. That was convenient for me due to the rain. The staff also helped me get out the parking area due to I could not located my room key. The air conditioner was loud, so I turned it off. I was lucky due to the weather outside was cool but some how the Hotel needs to improve the air conditioners, especially when you pay up to $350 per room including resort fees. I would recommend this hotel to people who are relatively well off and do not like to drive around town on excursions.
2 out of 5
by A verified traveller

Très décevant

Posted 13-Jan-2016
Pros: L'emplacement
Cons: Rénover les chambres
Location: Très bien
Pour avoir voyagé à travers le monde j'aurais crus avoirplus de luxe et plus de services dans un westin.
4 out of 5
Recommended
for Everyone
by A verified traveller from north carolina

Nice hotel

Posted 4-Jan-2016
Great hotel 1 block from duval st sunset celebration is behind hotel. great on site restaurant Staff was very helpful and friendly If I travel to Key West again I will stay here again
5 out of 5
Recommended
for Everyone
by A verified traveller

Great access to the town and Duval St.

Posted 23-Dec-2015
Pros: Great staff, very helpful, great service
Cons: Sun set pool deck area was only open for a short period of time along with the bar.
Location: Duval Street is only one block away from the hotel and a car is not needed to get around. Walking is the best transportation.
Great access to all locations and sites in the town.