Outdoor pool

Reviews of Hyatt Vacation Club at Windward Pointe, Key West

3.5 out of 5
Hyatt Vacation Club at Windward Pointe, Key West
3675 South Roosevelt Boulevard, Key West, FL

Reviews

9.4

Exceptional

Rating 10 - Excellent. 608 out of 778 reviews" "
Rating 8 - Good. 128 out of 778 reviews" "
Rating 6 - Okay. 16 out of 778 reviews" "
Rating 4 - Poor. 18 out of 778 reviews" "
Rating 2 - Terrible. 8 out of 778 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

2/10 Terrible

Linda

Travelled with family
Disliked: Staff & service, property conditions & facilities
I was so disappointed. No amenities zero!! Only one Place to eat and limited. Only one place to get anything To drink or coffee and it’s only open a few hours. What A waste of my money. No place to do anything it’s so Remote no food, activities, customer service, not even A proper walkway so dangerous near the highway with Kids.
Stayed 4 nights in Mar 2024
Response from Ryan on Mar 27, 2024
We're terribly sorry to hear about your disappointment with Hyatt Vacation Club at Windward Pointe, Key West. A 1-star review is a serious concern, and we take your feedback to heart.It sounds like you were expecting more amenities and activities than we offer. Our website details our offerings, but we understand if that information wasn't clear enough. We'll be reviewing our descriptions to ensure they accurately reflect the property.

10/10 Excellent

saskians, miami

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is super clean very nice the pool is so nice and big
Stayed 1 night in Mar 2024
Response from Ryan on Mar 27, 2024
Thank you, Saskians, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Bin

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
Stayed 1 night in Mar 2024
Response from Ryan on Mar 27, 2024
Thank you, Bin, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Bradley, Richmond Hill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ocean front view . Great stay . Close to airport and highway 1 but it’s not busy. Beautiful rooms fully appointed with kitchens and fully furnished balconies. Great pool and hot tub. Our family enjoyed!
Stayed 3 nights in Mar 2024
Response from Ryan on Mar 14, 2024
Thank you, Bradley, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

John, Wilbraham

Liked: Cleanliness, staff & service, property conditions & facilities
Like others have said this is away from ‘downtown’ which can be a blessing. Well kept property with plenty of elbow room at pool. We got a 2 bedroom unit with full kitchen; made everything easy. I’d recommend it for a family!
Stayed 4 nights in Mar 2024
Response from Ryan on Mar 14, 2024
Thank you, John, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

STEVEN

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great location!! Close to everything yet ‘away from it all’! Third time here and probably coming back!! Thanks!
Stayed 7 nights in Mar 2024
Response from Ryan on Mar 14, 2024
Thank you, Steven, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Karla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved location Loved had washer dryer in room And tge bathtub was awesome!
Stayed 3 nights in Dec 2023
Response from Ryan on Mar 14, 2024
Thank you, Karla, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

William

Travelled with family
Liked: Amenities, property conditions & facilities
Water view
Stayed 1 night in Feb 2024
Response from Ryan on Feb 7, 2024
Thank you, William, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

8/10 Good

Jeanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely tucked away property, however, it is right near the airport so be prepared to hear a lot of noise from incoming/outgoing planes
Stayed 3 nights in Jan 2024
Response from Ryan on Feb 7, 2024
Jeanna, thank you for the fantastic review! We're delighted to hear that you had such a wonderful experience with us. Your kind words mean a lot, and we look forward to welcoming you back for another exceptional stay!

10/10 Excellent

Molly

Stayed 5 nights in Jan 2024
Response from Ryan on Mar 27, 2024
Thank you, Molly, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Chazton

Travelled with family
We had a great time.
Stayed 5 nights in Jan 2024
Response from Ryan on Jan 25, 2024
Thank you, Chazton, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

ryan

Stayed 2 nights in Jan 2024
Response from Ryan on Jan 25, 2024
Thank you, Ryan, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We (family of 4) had a great time at this resort. Friendly staff and very fresh and clean. Great location across from the ocean. Our condo was great. There is a Publix grocery a couple miles away for food and snacks. Beautiful pool.
Stayed 5 nights in Jan 2024
Response from Ryan on Jan 25, 2024
Thank you, Jennifer, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Randall

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Ryan on Jan 25, 2024
Thank you, Randall, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Great property, pretty quiet and away from the chaos at night but close enough to Uber to the action easily.
Response from Ryan on Jan 25, 2024
Thank you, Brian, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and friendly staff. Allowed an early check in in a different room because ours wasn’t quite ready. Some airplane noise, but it seems like the whole island has lots of air traffic.
Stayed 2 nights in Jan 2024
Response from Ryan on Jan 25, 2024
Thank you, Jason, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Kazuko

Stayed 3 nights in Jan 2024
Response from Ryan on Jan 25, 2024
Thank you, Kazuko, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
We loved the balcony and view. Kitchen is equipped with the main items needed to prepare meals. If you would like to enjoy a meal outside of the property, there are two wonderful restaurants beside of the property. We will definitely consider this property when we return.
Stayed 3 nights in Dec 2023
Response from Ryan on Jan 25, 2024
Thank you, Tammy, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Windward Pointe by Hyatt was a great stay for my wife and myself. Our suite was outstanding! The kitchen, dining area, living room and deck were spacious and well appointed. We watched the sun rise every morning from our deck. All of the staff were friendly and efficient. The pool and restaurant were also fantastic. We were a short ride from Duval Street and all the attractions. Thoroughly enjoyed the property and we will be back!
Stayed 3 nights in Jan 2024
Response from Ryan on Jan 25, 2024
Thank you, David, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Deb

Stayed 4 nights in Dec 2023
Response from Ryan on Jan 25, 2024
Thank you, Deb, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Jesus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Ryan on Jan 2, 2024
Thank you, Jesus, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Katricka

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I loved spending the Holiday season at this beautiful property. The concierge and front desk staff were amazingly helpful and nice and the restaurants bartender was an absolute gem, I forgot her name but she’s from Slovakia and has lived in Key West for 9 years. She has an amazing spirit and very informative. We will definitely be back to visit!!
Stayed 3 nights in Dec 2023
Response from Ryan on Dec 26, 2023
Thank you, Katricka, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

8/10 Good

Daljeet

Travelled with family
Liked: Cleanliness, amenities
Stayed 2 nights in Dec 2023
Response from Ryan on Dec 26, 2023
Thank you, Daljeet, for taking the time to leaving a review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

eddy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Ryan on Dec 26, 2023
Thank you, Eddy, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future.

10/10 Excellent

Maciej

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Ryan on Dec 26, 2023
Maciej, thank you for your amazing 10/10 review! We greatly appreciate your positive feedback, and we're here to ensure every stay with us is top-notch. If you ever have any specific comments or suggestions to share, please feel free to do so. Your satisfaction is our priority, and we look forward to serving you again soon!

10/10 Excellent

Miga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Ryan on Dec 26, 2023
Thank you, Miga, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Ajay

Liked: Staff & service, property conditions & facilities
Great property and service.
Stayed 4 nights in Dec 2023
Response from Ryan on Dec 18, 2023
Thank you, Ajay, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Shannon Lee

Stayed 4 nights in Dec 2023
Response from Ryan on Dec 18, 2023
Thank you, Shannon, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Alexander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Ryan on Dec 14, 2023
Thank you, Alexander, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

8/10 Good

Shawnte

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Ryan on Dec 14, 2023
Thank you, Shawnte, for taking the time to leave a review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

DANIEL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Ryan on Dec 14, 2023
Thank you, Daniel, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Glenn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Dec 2023
Response from Ryan on Dec 14, 2023
Thank you, Glenn, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Gohar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Ryan on Nov 29, 2023
Thank you, Gohar, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Douglas Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Ryan on Nov 29, 2023
Thank you, Douglas Lee, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

BO, fairfield

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Too bad no beach access in the facility. But room and area is quiet. The rooms ate spacious. We would come back definitely.
Stayed 5 nights in Nov 2023
Response from Ryan on Nov 29, 2023
Thank you, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Shandi

Travelled with partner
Liked: Staff & service, property conditions & facilities
Enjoyed our stay at the Hyatt! Nice staff and beautiful room!
Stayed 2 nights in Nov 2023
Response from Ryan on Nov 6, 2023
Thank you, Shandi! We're delighted to hear you enjoyed your stay at the Hyatt, found the staff nice, and the room beautiful. Your positive feedback is much appreciated.

10/10 Excellent

Ricky

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and excellent customer service
Stayed 2 nights in Oct 2023
Response from Ryan on Nov 2, 2023
Thank you, Ricky! We're delighted to hear that you had a great experience with our staff and excellent customer service. Your positive feedback is much appreciated.

8/10 Good

Sophia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Literally Felt Like Home
My siblings and I stayed at this resort for three days. On the first night all I could think of was a comfy, cozy bath after being on the road for hours. I don't like my tub at home so this would be my gift to myself. I took a lovely bath and emptied the tub. It was clear that it now needed cleaning and i looked firward to this being done and the room being cleaned the following day to restore that beautiful first impression, pristine appearance that i wanted to relive each day. Nope. To my dismay this was an eco friendly resort so no cleaning, no trash removal, no made bed. This is a beautiful resort with wonderful, caring staff. HOWEVER it felt less like a resort and more like home without maid service. I truly disliked that. We had trash overflowing by the time we checked out. Also it would be great if lighting was installed at the shuffle board court. We were having a really great time playing and relaxing with our beverages but it got too dark to continue playing. We went and played pool instead. It was a wonderful experience but there were unseen bugs that bit us all over. We all woke up with bites all over our arms and legs. I had to get a doctor's prescription to relieve the itchiness. We all loved the resort and would definitely stay there again now that its clear what to expect. However I would really, really prefer maid service.
Stayed 2 nights in Oct 2023
Response from Ryan on Oct 23, 2023
Thank you for your detailed feedback and review. We appreciate your comments about your experience at the resort. We're glad to hear that you found the resort beautiful and the staff caring. However, we understand your concerns about the absence of maid service and the accumulation of trash, which impacted your stay. We take your feedback seriously, and we'll work on improving communication about our eco-friendly practices to ensure guests are well-informed about what to expect.We're also grateful for your input regarding the shuffleboard court lighting and the issue with bugs. We will address these concerns to provide a more comfortable and enjoyable experience on your next visit. Your satisfaction is important to us, and we look forward to welcoming you back with a clearer understanding of the resort's services.

10/10 Excellent

Antone

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Ryan on Oct 18, 2023
Antone, thank you for your amazing 10/10 review! We greatly appreciate your positive feedback, and we're here to ensure every stay with us is top-notch. If you ever have any specific comments or suggestions to share, please feel free to do so. Your satisfaction is our priority, and we look forward to serving you again soon!

10/10 Excellent

Deirys

Liked: Cleanliness, staff & service
There are part of the building secured with beam so that the structure would not fall, I thought a lot about the collapse of the Miami Beach building that was the had the same structural issues and they did nothing until it collapsed.
Stayed 3 nights in Sep 2023
Response from Ryan on Oct 18, 2023
Thank you, Deirys, for taking the time to leave a 5-star review and for sharing your observations about the structural safety of the building. Your feedback is important to us, and we're committed to ensuring the safety and well-being of our guests. If you have any further comments or if there's anything specific, you'd like to discuss, please feel free to reach out. Your safety and peace of mind is our top priority.

10/10 Excellent

Marsha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My second time staying here and won't be my last!
Stayed 4 nights in Sep 2023
Response from Ryan on Oct 18, 2023
Thank you, Marsha! We're thrilled to have you back for a second stay and are delighted to read your 5-star review. Your loyalty means a lot to us, and we look forward to welcoming you back for many more memorable visits in the future. If you have any specific comments or if there's anything you'd like to share, please feel free to do so. Your feedback helps us make your future stays even more enjoyable.

10/10 Excellent

Gilad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Ryan on Oct 18, 2023
Thank you, Gilad, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay. Airplane noise wasn’t a problem.
Stayed 2 nights in Sep 2023
Response from Ryan on Oct 18, 2023
Mark, thank you for your outstanding 10/10 review! We're delighted to know you had a wonderful stay, and any concerns about airplane noise were not a problem. Your feedback means a lot to us, and we're committed to making each visit exceptional. Should you have any more comments or ideas to share in the future, please don't hesitate. We're eagerly anticipating your return for another fantastic stay!

10/10 Excellent

Sana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vast room, jetted tub, and pool were all awesome!
Stayed 1 night in Sep 2023
Response from David on Sep 21, 2023
Thank you for your great review!

8/10 Good

CHRISTIAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from David on Sep 6, 2023
Thank you for your review.

6/10 Okay

Shwan

Disliked: Cleanliness, staff & service
The resort was very basic and looks different from the pictures. This hotel was overpriced and should be rated 2 stars.
Stayed 1 night in Aug 2023
Response from David on Sep 6, 2023
Thank you for your review.

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. One block from airport. Quiet area of the island. Ten min Uber to duval street. Absolutely would recommend.
Stayed 3 nights in Aug 2023
Response from David on Sep 6, 2023
Thank you for the great review.

10/10 Excellent

Anita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean, spacious, quiet with great views. Laurel Jane was extremely pleasant, helpful and booking activities. I would highly recommend her. I wish there more shops close by.
Stayed 3 nights in Aug 2023
Response from David on Sep 6, 2023
Thank you for the excellent review.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at front desk couldn’t have been nicer. When we had trouble with the door locking mechanism, they sent someone to fix it Immediately (replace internal battery). Very nice Italian restaurant right next door for late dining (after the hotel’s grill is closed). Rooms were very spacious and well maintained. Surprisingly quiet inside considering the proximity to the airport.
Stayed 4 nights in Aug 2023
Response from David on Aug 21, 2023
Thank you for the great review!

10/10 Excellent

Mounika

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to take family and enjoy the ocean views from balcony.
Stayed 2 nights in Aug 2023
Response from David on Aug 21, 2023
Thank you for your review.