Pool views, open daily

Reviews of Courtyard by Marriott Key West Waterfront

3 out of 5
Courtyard by Marriott Key West Waterfront
3031-41 N Roosevelt Blvd, Key West, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 585 out of 1006 reviews" "
Rating 8 - Good. 256 out of 1006 reviews" "
Rating 6 - Okay. 85 out of 1006 reviews" "
Rating 4 - Poor. 41 out of 1006 reviews" "
Rating 2 - Terrible. 39 out of 1006 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Russell, Saint Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Brooke

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good location. Free parking.
Stayed 1 night in Mar 2024

10/10 Excellent

Tim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the Hotel is older however it is in excellent condition, the back area we were in building C was great, quiet and comfortable.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 21, 2024
Dear Tim,Thank you for taking the time to share your thoughts with our team. We are thrilled that we earned a perfect rating for your recent experience with us. It is wonderful to read that our dedication to maintaining a quiet and comfortable environment inside and outside of our accommodations made a positive impact on your stay with us. It was a pleasure to have had you as a guest, and we look forward to welcoming you back. Michael Napieralski,General Manager

8/10 Good

Ashley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pool and friendly staff
Stayed 2 nights in Feb 2024
Response from General Manager on Mar 8, 2024
Dear Ashley,Thank you for choosing to stay with us at Thunderbird Lodge Mitchell. We pride ourselves on providing an excellent stay for our guests. Consequently, we are thrilled to hear we could deliver for you. If there is anything we could improve to make your stay with us even better, please do not hesitate to reach out.Michael Napieralski,General Manager

10/10 Excellent

Dena

Stayed 1 night in Mar 2024
Response from AGM on Mar 24, 2024
Greetings Dena,Thank you for your positive comments! Our team is very pleased to hear that they met your expectations. We hope to be your first choice during your next visit to Key West!Always at your service,Mai BonilloAssistant General ManagerCourtyard By Marriott Key West Waterfront

10/10 Excellent

Greg

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Ok to all
Stayed 1 night in Feb 2024
Response from General Manager on Mar 4, 2024
Dear Greg,A perfect rating is what we like to see! Thank you for taking the time to rate your stay, and we trust you enjoyed your island escape to Key West. We hope to see you in the future for another enjoyable stay!Michael Napieralski,General Manager

8/10 Good

Maria

Travelled with family
Liked: Cleanliness
The pool area was very nice and well maintained.
Stayed 4 nights in Feb 2024
Response from General Manager on Feb 11, 2024
Dear Maria,Guests love our relaxing pool area, and we are overjoyed it met your expectations! Our team would love the opportunity to earn that fifth and final rating star, so please come back and see us at Courtyard Key West Waterfront the next time you need a tropical getaway!Michael Napieralski,General Manager

10/10 Excellent

Mario

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice!
Stayed 1 night in Feb 2024
Response from General Manager on Feb 9, 2024
Dear Mario,Thank you so much for the high rating. It's wonderful to know that you had a good time with us overall. Please consider coming back to join us again soon; we're confident that we can deliver another amazing stay. Michael Napieralski,General Manager

10/10 Excellent

sylvie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All is perfect 👍
Stayed 1 night in Feb 2024
Response from General Manager on Feb 8, 2024
Dear Sylvie,Thank you so much for your five-star rating! It's a delight knowing you enjoyed so much about your stay with us at Courtyard Key West Waterfront, and we look forward to delivering another perfect experience the next time you're in town.Michael Napieralski,General Manager

10/10 Excellent

Zulema, Miami

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
La atención es excelente desde que llegas al hotel, al igual que la limpieza en todas las áreas, pasamos una estancia muy agradable con la familia.
Stayed 1 night in Feb 2024
Response from AGM on Feb 6, 2024
Greetings Zulema,Thank you for your wonderful review of the Courtyard By Marriott Key West Waterfront. Our team members are happy to know that we have met your expectations. It was our pleasure to have you as our valued guest.We hope that we will be your first choice during your next visit to Key West Florida.With hospitality,Mai BonilloAssistant General ManagerCourtyard By Marriott Key West

8/10 Good

Peter

Stayed 1 night in Jan 2024
Response from AGM on Mar 24, 2024
Dear Peter,I am delighted that you enjoyed your accommodations.Our team thanks you for your feedback. We strive to make each of our guests feel as happy and at home as we all do here at the Southernmost Beach Resort. Thank you for choosing us for your recent vacation. We hope to be your first choice the next time you are in town.Always at your service,Mai BonilloAssistant General ManagerCourtyard By Marriott Key West Waterfront

8/10 Good

rick

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Location is ok room is musty smelling Otherwise room ok
Stayed 1 night in Jan 2024
Response from General Manager on Jan 27, 2024
Dear Rick,Thank you for being our guest and sharing your feedback. While we're happy you enjoyed our great location and comfortable accommodations, we are sorry not everything was perfect. Your feedback will be shared with the team, as we are always working to improve. We look forward to welcoming you back and impressing you further.Michael Napieralski,General Manager

10/10 Excellent

Sheila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from AGM on Feb 6, 2024
Thank you Sheila!Thank you for your wonderful review of the Courtyard By Marriott Key West Waterfront. Our team members are happy to know that we have met your expectations. It was our pleasure to have you as our valued guest.We hope that we will be your first choice during your next visit to Key West Florida.With hospitality,Mai BonilloAssistant General ManagerCourtyard By Marriott Key West

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from AGM on Feb 4, 2024
Greetings Jeffrey,Thank you for your feedback. It was our pleasure to have you as our valued guest.We hope that we will be your first choice during your next visit to Key West Florida.With hospitality,Mai BonilloAssistant General ManagerCourtyard By Marriott Key West

6/10 Okay

Dwana

Travelled with partner, Travelled with group
Liked: Cleanliness
Disliked: Staff & service
The pool area was tropical and comfortable. The outside noise from traffic and people talking in the parking lot at very early hours was heard clearly inside the room affecting sleep. Front desk didn't want to hear the feedback and didn't let you talk to the general manager to discuss issues.
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 17, 2024
Dear Dwana,It is amazing to see that you enjoyed our tropical and relaxing pool area. However, it appears some noise interrupted the relaxation in your room. Please know that our team will discuss this feedback to ensure that we are handling these matters appropriately. Thank you for the review. We would love to show you a better stay in the future. Michael Napieralski,General Manager

8/10 Good

Geoff

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a really good time, lovely setting on the coast. Great heated outdoor pool and spa. It was a nice touch to have a welcome email explaining all the facilities. Only tiny bit of feedback on the welcome email is to let us know not to take the luggage out until we have checked in. I didn't see the notice on the wall by the Entrance until after we had taken our luggage out. Otherwise would recommend this hotel.
Stayed 3 nights in Jan 2024
Response from General Manager on Jan 14, 2024
Dear Geoff,It was such a joy to welcome you to Courtyard Key West Waterfront. The relaxing amenities such as our heated pool and amazing spa facilities help make a trip here feel like paradise, especially with our waterfront location. Thank you so much for the email feedback. It would be an honor to welcome you back again soon. Michael Napieralski,General Manager

4/10 Poor

Kumar

Liked: Amenities
Disliked: Property conditions & facilities
Pros; We had a two bedroom suite which not many properties have. The pool is clean and great with comfortable setting, hot pool was also very good. The staff are very good. Great proximity and location. The onsite bistro is meh, there are myriad of eating places. Beds were nice, the pillows were too soft and I was lazy to get a firm replacement. Cons: The main hotel property has a nice ambience, however the adjoing hotel seems to be an old motel converted by Marriott. The bathrooms are dated, the tub drain was blocked until I figured out how to open it. The floor was dirty, sorry housekeeping did not do a good job. There were trimmed hairs from the previous occupant near the sink. Overall: I expected a lot more for the price.
Response from General Manager on Jan 13, 2024
Dear Kumar,Thank you for your recent stay with us. Guest feedback is appreciated and welcome, and we thank you for taking the time to leave a review. We always strive to exceed the needs of our visitors, so while we're glad to know you appreciated our relaxing hot tub, spacious accommodations, and convenient location, we apologize that other aspects of your experience didn't meet your expectations. As a result, we will pass along your constructive feedback to our housekeeping team to ensure it is properly addressed. We can't change the past, but we are committed to doing better in the future, and we truly hope you will consider joining us again so we can show you a stay that better represents our true value.Michael Napieralski,General Manager

10/10 Excellent

Eun-Kyu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from AGM on Feb 4, 2024
Greetings Eun-Kyu,Thank you for your feedback. It was our pleasure to have you as our valued guest.We hope that we will be your first choice during your next visit to Key West Florida.With hospitality,Mai BonilloAssistant General ManagerCourtyard By Marriott Key West

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from AGM on Feb 4, 2024
Greetings Steve,On behalf of the entire hotel team, I want to thank you for sharing your guest experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely, Mai Bonillo AGM Courtyard Marriott

8/10 Good

Jinping

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from AGM on Jan 1, 2024
Greetings Jinping,It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely, Mai Bonillo AGM Courtyard Marriott

2/10 Terrible

XXX

Stayed 1 night in Dec 2023
Response from AGM on Dec 28, 2023
Dear Valued Guest,Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our Team leadership.Sincerely, Mai Bonillo AGM Courtyard Marriott

8/10 Good

Tomonori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from AGM on Dec 28, 2023
Thank you very much for your feedback, Tomonori!On behalf of the entire hotel team, I want to thank you for sharing your guest experience.Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, IWe hope to welcome you again soon.Sincerely, Mai Bonillo AGM Courtyard Marriott

10/10 Excellent

Karishma, Toronto

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from AGM on Dec 28, 2023
Hello Karishma,Our team is delighted to receive your review.On behalf of the entire hotel team, I want to thank you for sharing your guest experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely, Mai Bonillo AGM Courtyard Marriott

10/10 Excellent

Tracy, Forest Lake

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable with an easy taxi or ride-share to the bustle of old Key West town. Pool and hot tub were a plus as well as free parking.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 26, 2023
Dear Tracy,Thank you for choosing Courtyard Key West Waterfront! We're glad our clean, comfortable rooms and inviting pool added to your experience and that our location worked well for your trip. The next time you're in the area, please come see us again.Michael Napieralski,General Manager

8/10 Good

Lin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from AGM on Dec 28, 2023
Greetings Lin,On behalf of the entire hotel team, I want to thank you for sharing your guest experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely, Mai Bonillo AGM Courtyard Marriott

4/10 Poor

Chien

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was old !
Stayed 1 night in Dec 2023
Response from AGM on Dec 25, 2023
Greetings Chein,Thank you for taking the time to let us know about your experience while staying with us.. Our property does not feature shuttle service. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our Team leadership to ensure the necessary guidelines are in place and reviewed to prevent any misunderstanding regarding our property amenities and offers, from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely, Mai Bonillo AGM Courtyard Marriott

10/10 Excellent

Tanvir

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic hotel and very polite and helpful staff
Stayed 1 night in Dec 2023
Response from AGM on Dec 25, 2023
Greetings Tanvir,On behalf of the entire hotel team, I want to thank you for sharing your guest experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely, Mai Bonillo AGM Courtyard Marriott

8/10 Good

Silvia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from AGM on Dec 23, 2023
Greetings Silvia,On behalf of the entire hotel team, I want to thank you for sharing your guest experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely, Mai Bonillo AGM Courtyard Marriott

6/10 Okay

Ashleigh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
We chose to stay at this hotel over others in the area as it had a large pool. We were going to be scuba diving in the afternoons so wanted to relax at the pool in the mornings. Upon arrival we were informed that the pool would be closed both mornings of our stay for tree cutting. While I accept the need for this I think we should have been told in advance as we would have made different plans. The staff were also very unpredictable. The staff when we checked in were friendly and helpful but when our rooms were ready the lady we collected keys from was the opposite.
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 26, 2023
Dear Ashleigh,Guest satisfaction is important to us, so we're happy to see that some aspects of your stay were pleasant. However, we apologize for any inconvenience with the pool and for any disconnection about the service you received. We'll pass your comments along to the appropriate staff members, and we hope to see you again should you be back in the area.Michael Napieralski,General Manager

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, great service, very clean, very good condition. Keep in mind however that you can't really swim at the beach and it is quite small, it's really more of a sunbathing beach than anything else but we expected that so it wasn't a negative point for us. The beach was quite nice with nice lush vegetation around and a clean jacuzzi, opened until 11pm which is nice but it would have been nice if the bar was opened later (even if we don't really drink much). I would stay there again.
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 22, 2023
Dear Anthony,From our amazing team members to our clean accommodations, we're happy to know that nearly everything was in order for your visit! Thank you so much for the perfect rating, and we hope to have the chance to host you again in the future. Michael Napieralski,General Manager

8/10 Good

Veronica, Ottawa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from AGM on Dec 23, 2023
Greetings Veronica,On behalf of the entire hotel team, I want to thank you for sharing your guest experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely, Mai Bonillo AGM Courtyard Marriott

10/10 Excellent

Madelyn, Hubbardston

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Close to shops and restaurants.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 19, 2023
Dear Madelyn,It is an honor to have earned a perfect rating. We are glad that you enjoyed our convenient location near shops and restaurants. Please visit us again in the future; it was a pleasure to have you as a guest. Michael Napieralski,General Manager

8/10 Good

Barb

Travelled with family
Liked: Property conditions & facilities
Good location. Staff was friendly!
Stayed 5 nights in Dec 2023
Response from General Manager on Dec 19, 2023
Dear Barb,Thanks so much for your glowing review of Courtyard Key West Waterfront. We appreciate your kind compliments about our excellent location and staff. It was a pleasure having you here, and we look forward to your return!Michael Napieralski,General Manager

10/10 Excellent

TAMMY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from AGM on Dec 23, 2023
Greetings Tammy,On behalf of the entire hotel team, I want to thank you for sharing your guest experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely, Mai Bonillo AGM Courtyard Marriott

10/10 Excellent

Karina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from AGM on Dec 23, 2023
Greetings Karina,On behalf of the entire hotel team, I want to thank you for sharing your guest experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely, Mai Bonillo AGM Courtyard Marriott

10/10 Excellent

Felix

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from AGM on Dec 23, 2023
Greetings Felix,On behalf of the entire hotel team, I want to thank you for sharing your guest experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely, Mai Bonillo AGM Courtyard Marriott

10/10 Excellent

Philip G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from AGM on Dec 23, 2023
Greetings Philip G,On behalf of the entire hotel team, I want to thank you for sharing your guest experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely, Mai Bonillo AGM Courtyard Marriott

2/10 Terrible

Robert

Stayed 1 night in Dec 2023
Response from AGM on Dec 23, 2023
Greetings Robert,Thank you for taking the time to let us know about your experience while staying with us. Our property does not feature shuttle service. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our Team leadership, from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely, Mai Bonillo AGM Courtyard Marriott

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from AGM on Dec 23, 2023
Greetings Daniel,On behalf of the entire hotel team, I want to thank you for sharing your guest experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely, Mai Bonillo AGM Courtyard Marriott

10/10 Excellent

Ray

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Complimentary update. Lush gardens great amenities. Quiet. Great bed. After 9 weeks of travel. This has been the best and the last place was $$$$ Very nice pleasant welcome
Stayed 1 night in Nov 2023
Response from General Manager on Dec 5, 2023
Dear Ray, It was such a pleasure to welcome you to Courtyard Key West Waterfront! We appreciate you shining the spotlight on our comfortable accommodations, peaceful atmosphere, and idyllic setting. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!Michael Napieralski,General Manager

10/10 Excellent

PM

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful and friendly. Allowed an early check-in which was most appreciated
Stayed 1 night in Nov 2023
Response from General Manager on Dec 5, 2023
We're thrilled that our team was accommodating and friendly during your stay. It's great that you appreciated the early check-in option, and we look forward to serving you again at Courtyard Key West Waterfront!Michael Napieralski,General Manager

2/10 Terrible

Manash

Disliked: Cleanliness, staff & service, property conditions & facilities
It’s a 1960s property with a minor facelift mostly outside the rooms - but once you enter the rooms it’s transports you back decades - poor showers (no pressure), horrible plumbing, noisy, all wrapped in poor service.
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 28, 2023
Dear Manash,Thank you for offering feedback about your recent experience at our hotel. We're sorry you were disappointed with your stay. While not a typical occurrence for our guests, your comments are important to us, and we'll use them as we continuously work to improve our accommodations and service. Kind regards.Michael Napieralski,General Manager

10/10 Excellent

Shravan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property on the beach!
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 24, 2023
Dear Shravan,Thank you for your kind words and five-star rating! It's lovely to know you had an excellent experience at Courtyard Key West Waterfront, and we look forward to welcoming you back again!Michael Napieralski,General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place to stay.
Beautiful hotel with a nice hammock of native plants around the pool. No beach access but water view. Staff was very friendly.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 24, 2023
Wow! Thank you so much for the perfect rating. It brightens our day to see that you enjoyed our beautiful accommodations and relaxing pool area. It would be an honor to welcome you back to Courtyard Key West Waterfront. Michael Napieralski,General Manager

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 21, 2023
Dear David,Based on your rating, it appears you had a positive experience. We're grateful you chose us to host your stay, and we hope to welcome you back to Courtyard Key West Waterfront soon for another fantastic time.Michael Napieralski,General Manager

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
The place is beautiful we should stay here from day 1 of our vacations
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 16, 2023
Dear Jose,Thank you! It was a delight to have you as our guest at Courtyard Key West Waterfront and we are thrilled you were impressed. We look forward to welcoming you back on future trips to Key West.Michael Napieralski,General Manager

8/10 Good

Trisha

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a lovely stay
Stayed 5 nights in Nov 2023
Response from General Manager on Nov 15, 2023
Dear Trisha, Thank you for joining us for your trip to Key West. We are thrilled to hear that you had a lovely stay. We look forward to welcoming you back the next time you visit the area. Michael Napieralski,General Manager

10/10 Excellent

Greg

Stayed 1 night in Nov 2023
Response from AGM on Dec 23, 2023
Greetings Greg,On behalf of the entire hotel team, I want to thank you for sharing your guest experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely, Mai Bonillo AGM Courtyard Marriott

4/10 Poor

Nikki

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Our phone did not work in the room. The water pressure was terrible and it would not get hot. Also, this is not a facility issue but our room was next to the fire station so we heard trucks and sirens going out most of the night.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 13, 2023
Dear Nikki,Thank you for sharing your comments with us. We are sorry to hear about your concerns regarding the water pressure and temperature, and our maintenance team will be notified about this matter. We are also sorry to hear that you had issues regarding cell service in your room. Thank you, and we hope to have the opportunity to host you again in the future so that we can show you a much better overall visit. Michael Napieralski,General Manager

8/10 Good

Pat

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I cant say enough about the staff and how pleasant and professional everyone was. My only reason for a 4 star review was weak sound-proofing between the rooms and its over 2 miles from Duval St. If being away from the hectic noise of downtown and a beautiful "private boardwalk" with calming views are what you seek, book ot now. Fingers crossed for less rambunctious neighbors.
Stayed 8 nights in Oct 2023
Response from General Manager on Nov 10, 2023
Dear Pat,Thanks so much for your review. Our staff will be delighted to receive your kind compliments. We apologize if the noise from other guests disturbed your stay in any way. Kindly note that our team is always on hand to assist should something like this happen in the future. We're glad you had a pleasant stay overall, and we'd love to welcome you back anytime!Michael Napieralski,General Manager