Rooftop terrace

Reviews of The Mantissa Hotel

3 out of 5
The Mantissa Hotel
130 East Carolina Ave, Hartsville, SC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 140 out of 187 reviews" "
Rating 8 - Good. 26 out of 187 reviews" "
Rating 6 - Okay. 9 out of 187 reviews" "
Rating 4 - Poor. 6 out of 187 reviews" "
Rating 2 - Terrible. 6 out of 187 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying here
Stayed 2 nights in Feb 2024
Response from Mantissa Management Team on Feb 22, 2024
Thank you so much for your wonderful review! We're thrilled to hear that you loved your experience with us. Your satisfaction is our top priority, and knowing that we've met your expectations means the world to us.We truly appreciate your kind words and your support. If there's anything else we can do to enhance your experience further, please don't hesitate to reach out. We're always here to help. We look forward to serving you again soon!

8/10 Good

Miguel

Travelled with partner
Liked: Cleanliness, staff & service
Lovely hotel, only issue was our room had a noisy HVAC component (a pump or fan). Other than that. LOVED IT! Staff was very amicable and courteous. .
Stayed 2 nights in Jan 2024
Response from Mantissa Management Team on Feb 2, 2024
Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We greatly appreciate your kind words about our property and the service provided by our staff.We sincerely apologize for the inconvenience caused by the noisy HVAC component in your room. Please know that your comfort is of utmost importance to us, and we are committed to addressing this issue promptly. Our maintenance team has been alerted, and we will ensure that the necessary steps are taken to resolve the noise disturbance to prevent any future occurrences.We are delighted to hear that, despite this issue, you loved your overall experience with us. Your satisfaction is our top priority, and we are thrilled to know that our team's efforts contributed to making your stay enjoyable.Once again, thank you for choosing to stay with us. We look forward to welcoming you back for another wonderful stay in the near future. Should you have any further concerns or if there is anything else we can assist you with, please do not hesitate to contact us directly.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy stay
The mantissa was a very comfortable place to stay. The shower is my favorite. The bed was good, but I suggest the front desk tell you how to use the controls so you can be comfortable. My first night was awful because I didn’t know how to adjust the bed.
Stayed 5 nights in Dec 2023
Response from Mantissa Management Team on Dec 28, 2023
Thank you for your review! We are happy to hear you enjoyed YOUR STAY ! However, I want to sincerely apologize for the amenities issue that you encountered. Your feedback will be addressed with our on-site team so that we will improve in the future. We hope that you will consider staying with us again when you travel back to the area.

10/10 Excellent

Evelyn

Travelled with family
I loved how spacious, clean and attractive the unit was. The staff was super friendly and helpful. The Mantissa is conveniently located near shops and restaurants and that was a definite plus for us. With all the good things that can be said about the Mantissa, there were a few negatives but they certainly did not overshadow all the good. Noisy at times due to other guest letting their doors slam to, loud talking could be easily heard in our unit which may not be the case for some units but ours was located near the door for the rooftop area and near the interior stairway. Overall, a wonderful stay in this lovely town.
Stayed 3 nights in Dec 2023
Response from Mantissa Management Team on Dec 10, 2023
Thank you so much for your glowing review, Evelyn! We greatly appreciate you bringing those issues to our attention as well, and we do sincerely apologize for the noise. It's not an understatement that we're elated that you still had such a pleasant experience, regardless of the noise. That being said, we will be happy to place you both with a room further away from the stairwell on your next visit. Thank you again and Happy Holidays!

10/10 Excellent

Richard

Stayed 1 night in Nov 2023
Response from Management Team on Dec 5, 2023
Thank you for your review. I am happy to hear that you enjoyed our Hotel. We look forward to seeing you again when you travel back to the area.

10/10 Excellent

jettone

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can not say enough about how much I enjoyed this stay. It was everything I was hoping for, so relaxing, i can't wait to come back and stay every time I come down from now on. I will definately be back again and again♥ Thank you so much for a delightful little visit♥
Response from Management Team on Sep 25, 2023
Thank you for your review. I am happy to hear that you enjoyed our Hotel !! We look forward to seeing you again when you travel back to the area.

10/10 Excellent

ShaVon

Stayed 2 nights in Sep 2023
Response from Management Team on Sep 30, 2023
Thank you for your review! We are happy to hear that you enjoyed your stay with us. We look forward to seeing you again should you visit the area again!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Management Team on Sep 9, 2023
Thank you for your review. I am happy to hear that you enjoyed our spacious and clean rooms with comfortable beds! We look forward to seeing you again when you travel back to the area.Thank you for your review. I am happy to hear that you enjoyed your stay We look forward to seeing you again when you travel back to the area.

8/10 Good

Matt

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Management Team on Sep 9, 2023
Thank you for your review. I am happy to hear that you enjoyed your stay We look forward to seeing you again when you travel back to the area.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Management Team on Sep 9, 2023
Thank you for your review. I am happy to hear that you enjoyed your stay We look forward to seeing you again when you travel back to the area.

10/10 Excellent

Gabrielle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute Downtown Brick Hotel
The place was beautiful! The staff was so very friendly and kind. The rooftop bar was a plus. I highly recommend this to anyone in or around the area.
Stayed 2 nights in Sep 2023
Response from Management Team on Sep 9, 2023
Thank you for your review. I am happy to hear that you enjoyed your stay , We look forward to seeing you again when you travel back to the area. We are glad you also enjoyed The Rooftop Bar

8/10 Good

mariam l.

Travelled with family
Liked: Staff & service, property conditions & facilities
Very kind, friendly, helpful staff. However, there were only a few on duty at one time. When in the area, I would definitely considering staying there again.
Stayed 3 nights in Aug 2023
Response from Management Team on Sep 9, 2023
Thank you for your review. I am happy to hear that you enjoyed your stay, with us being a smaller hotel we do have fewer people on shifts. We look forward to seeing you again when you travel back to the area.

10/10 Excellent

Adam

Stayed 1 night in Aug 2023
Response from Management Team on Sep 9, 2023
Thank you for your review. I am happy to hear that you enjoyed your stay , We look forward to seeing you again when you travel back to the area.

10/10 Excellent

Christopher, Augusta

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was awesome at this property. Leslie made sure we were taken care of and from check-in to check-out she took care of us. Great property and I would recommend this place to family and friends!
Stayed 1 night in Jul 2023
Response from Management Team on Sep 9, 2023
Thank you for your review. I am happy to hear that you enjoyed your stay , We look forward to seeing you again when you travel back to the area.

10/10 Excellent

Brian

Stayed 1 night in Jul 2023
Response from Management Team on Sep 9, 2023
Thank you for your review. I am happy to hear that you enjoyed your stay ,We look forward to seeing you again when you travel back to the area.

2/10 Terrible

Ulysses

Liked: Staff & service
Disliked: Property conditions & facilities
I like the location plenty of dining around, but the hotel needs updating bathrooms need updating and the beds need to be replace the sleep number beds are awful. I had to leave after one night because the mattress was too hard to sleep on and the remotes do not work.
Stayed 3 nights in Jun 2023
Response from Barry Eagle on Jul 6, 2023
Thank you for your review. I was very disappointed to hear that overall your stay with us failed to meet and exceed your expectations. I asked that our management reach out to see what else we can do and to ensure that there is nothing further you would like to discuss. We hope that you still had safe travels overall.  Barry Eagle, Owner

10/10 Excellent

CARNELL

Stayed 3 nights in Jun 2023
Response from Barry Eagle on Jul 17, 2023
Thank you for your rating. Barry Eagle, Owner

10/10 Excellent

Sean

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel I’ve stayed at yet
Clean, wonderful amenities, delightful staff, comfortable accommodations.
Stayed 5 nights in Jun 2023
Response from Barry Eagle on Jun 12, 2023
Thank you for your review. I am happy to hear that you enjoyed your overall stay with us! We look forward to seeing you again when you travel back to the area. Barry Eagle, Owner

4/10 Poor

Megan

Stayed 1 night in May 2023
Response from Barry Eagle on Jun 16, 2023
Thank you for your rating. We are sorry to read that your expectations were not met during your stay. We ask that you please reach out to the hotel to discuss your stay further. Barry Eagle, Owner

4/10 Poor

Thomas

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Rooftop Bar had a birthday party going on. Sounded like a concert playing outside my room until late in the night. Good luck to anyone with children who need to sleep.
Stayed 2 nights in May 2023
Response from Barry Eagle on May 21, 2023
Thank you for your review. I want to sincerely apologize for the noise issue that you encountered. I take your concerns very seriously and have reached out to our on-site management team in order to address your concerns promptly and our staff accordingly. We hope that you will consider staying with us again when you travel back to Hartsville, SC. Barry Eagle, Owner

6/10 Okay

DON

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service
Lousy Wifi cost me dearly with hours of work lost. Incormed the hotel desk clerk and all she said was yep, we have wifi problems. She confirmed it. LOL. and so nonchalant about it. Oh well. Great for vacation but for business? Lesson learned, won't stay here again unless they install a new WiFi Too bad because it's a nice hotel
Stayed 2 nights in May 2023
Response from Barry Eagle on May 16, 2023
Thank you for your review. I want to sincerely apologize for the Wi-Fi issue that you encountered. I take your concerns very seriously and have reached out to our on-site management team in order to address your concerns promptly and our staff accordingly. We hope that you will consider staying with us again when you travel back to Hartsville, SC. Barry Eagle, Owner

8/10 Good

Stephanie

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Property has vintage design loved that and May at front desk was pleasant and helpful. I didn't like the shower door and tile had mold and the shower floor was dingy didn't look clean build up of dirt.
Stayed 1 night in May 2023
Response from Barry Eagle on May 5, 2023
Thank you for your review. I am glad to hear that you enjoyed our friendly staff and décor! However, I want to sincerely apologize for the cleanliness issues that you encountered. I take your concerns very seriously and have reached out to our on-site management team in order to address your concerns promptly and our staff accordingly. We hope that you will consider staying with us again when you travel back to Hartsville. Barry Eagle, Owner

10/10 Excellent

Donovan

Liked: Staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Apr 2023
Response from Barry Eagle on Apr 12, 2023
Thank you for your rating. Barry Eagle, Owner

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent accommodations
Stayed 1 night in Mar 2023
Response from Barry Eagle on Mar 31, 2023
Thank you for your review. I am happy to hear that you are satisfied with our accommodations! We look forward to seeing you again when you travel back to the area. Barry Eagle, Owner

8/10 Good

Joanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location!
Excellent location downtown, beautiful old historic bldg., grand suite with full kitchen and living room king bedroom and bath all very nice. Very clean, good security at front desk. Bed was very hard & uncomfortable, no pets allowed. Town is pet friendly would be nice to have pet friendly room options.
Stayed 2 nights in Mar 2023
Response from Barry Eagle on Mar 27, 2023
Thank you for your review. I am glad to hear that you enjoyed our hotels location, amenities and cleanliness! Your feedback will be addressed with our on-site team so that we will improve in the future. We hope that you will consider staying with us again when you travel back to the area. Barry Eagle, Owner

2/10 Terrible

Nita

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The reviews prior to reservation seemed very promising for location. However, the unit on the lower level the entrance required a manual key as the keypad was not operational. The furniture in the room is outdated and damaged. I reserved this stay as a getaway for a day and my whole view to relaxation was reckoned with dissatisfaction. As far as recommendation, I would not recommend!!!
Stayed 1 night in Mar 2023
Response from Barry Eagle on Mar 13, 2023
Thank you for your review. I was very disappointed to hear that overall your stay with us failed to meet and exceed your expectations. I greatly appreciate you bringing to my attention some of the issues you encountered. I asked that our management reach out to see what else we can do and to ensure that there is nothing further you would like to discuss. We hope that you still had safe travels overall.  Barry Eagle, Owner

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from Barry Eagle on Feb 21, 2023
Thank you for your rating. Barry Eagle, Owner

2/10 Terrible

Lisa

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It needs to be cleaned! It’s need carpet replaced as well as bedding! There wasn’t even toilet paper in my bathroom nor a hand towel out. I’m pretty sure there are bed bugs as I was bitten on arms and neck by something while trying to sleep. It smelled of paint and I had to sleep with window open. There was fried rice pieces on the counter and the lamp shades were filthy and one was broken and hanging. So sad because this could be a great place. Someone needs to put money into it and have adequate staffing to keep it clean.
Stayed 3 nights in Jan 2023
Response from Barry Eagle on Jan 23, 2023
Thank you for your review! I was very disappointed to hear that overall your stay with us failed to meet and exceed your expectations. I greatly appreciate you bringing to my attention some of the issues you encountered. I asked that our management reach out to see what else we can do and to ensure that there is nothing further you would like to discuss. We hope that you still had safe travels overall. Barry Eagle, Owner

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from Barry Eagle on Jan 18, 2023
Thank you for your rating! Barry Eagle, Owner

10/10 Excellent

Jose M, miami beach

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alll perfect!
Response from Barry Eagle on Jan 10, 2023
Thank you for your rating and review. Barry Eagle, Owner

4/10 Poor

Charlotte

Stayed 1 night in Dec 2022
Response from Barry Eagle on Mar 9, 2023
Thank you for your rating. Barry Eagle, Owner

6/10 Okay

Stewart

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The bathroom wasn’t clean. Mold in the vents. Dust everything. Fridge was dirty. My family wanted to pay for my room and they did but the hotel hasn’t issued me a credit yet either. It was okay but not what I was expecting for the price.
Response from Barry Eagle on Dec 27, 2022
Thank you for your review. I am glad to hear that you enjoyed your overall stay with us! However, I want to sincerely apologize for the cleanliness issues that you encountered. I take your concerns very seriously and have reached out to our on-site management team in order to address your concerns promptly and our staff accordingly. I have recently been informed that management has contacted you to discuss your stay further. Again, I sincerely apologize and wish you safe travels in the future. Barry Eagle, Owner

2/10 Terrible

Shirley

Travelled with partner
Disliked: Cleanliness
The hotel was very basic. Contemporary style. Location was convenient downtown Hartsville. Room was dusty, 2 lights out in bathroom. Sleep # beds did not work. Stains on couch and chair. Very much over priced. Stayed one night to visit friends. Would not recommend. Told receptionist of these problems, no thank you, no apologies!!
Stayed 1 night in Nov 2022
Response from Barry Eagle on Nov 27, 2022
Thank you for your review. I am glad to hear that you enjoyed our hotels location! However, I want to sincerely apologize for the cleanliness and amenity issues that you encountered. I take your concerns very seriously and have reached out to our on-site management team in order to address your concerns promptly and our staff accordingly. We hope that you will consider staying with us again when you travel back to Hartsville. Barry Eagle, Owner

4/10 Poor

Kindra

Travelled with family, Travelled with family and small children
Disliked: Cleanliness
The Hotel had potential to be great. But unfortunately, it was not very clean. We stayed in the King Suite with the pull out sofa bed and kitchen. The sofa was freshly stained and my husband scrubbed out the stain. Our bed looked unmade, when I asked about it they assured me that that was the way it was suppose to look. The BIGGEST disappointment was the floors. My children’s feet were absolutely filthy from walking on the floors. I didn’t want to complain anymore after mentioning the bed. The ladies at the front desk were very welcoming. I didn’t want to be “that lady”. Lol. The hotel has potential to be beautiful but the cleanliness just failed.
Stayed 2 nights in Nov 2022
Response from Barry Eagle on Nov 16, 2022
Thank you for your review. Your feedback will be addressed with our on-site team so that we will improve in the future. I hope that you were still able to enjoy your time in Hartsville. Barry Eagle, Owner

10/10 Excellent

Joseph

Stayed 1 night in Nov 2022
Response from Barry Eagle on Mar 9, 2023
Thank you for your rating. Barry Eagle, Owner

10/10 Excellent

joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything. Room was beautiful and very comfortable large . Staff was is wonderful and welcoming it's a beautiful place to stay.
Stayed 1 night in Sep 2022
Response from Barry Eagle on Oct 25, 2022
Thank you for your rating and review! Barry Eagle, Owner

2/10 Terrible

Erica

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Not sure if it was bed bugs or the type of sheets or what but we itched like crazy in the beds both nights. Another couple with our group had welps on their arms in the morning from itching all night. Everything else was great but this was a major problem. We came home and washed everything in extremely hot water just to be safe.
Stayed 2 nights in Sep 2022
Response from Barry Eagle on Sep 26, 2022
Thank you for your review. I appreciate you bringing this to our attention. I assure you we will evaluate both areas of concern of pests or our laundry processes with our linen. Our goal is to ensure all guests have a comfortable and enjoyable stay. As we didn’t provide that I’ve asked our management team to reach out to you to discuss your stay in detail and offer concessions. Again thank you for bringing this to our attention.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel
Very helpful staff, went out of their way to assist us. The rooms are spacious and comfortable. Very clean. Convenient to restaurants and the rooftop bar and staff were fun!
Stayed 2 nights in Sep 2022
Response from Barry Eagle on Sep 19, 2022
Thank you for your review. I am happy to hear that you enjoyed our hotels cleanliness and friendly staff! We look forward to seeing you again when you travel back to the area. Barry Eagle, Owner

8/10 Good

Terris

Stayed 6 nights in Aug 2022
Response from Barry Eagle on Mar 9, 2023
Thank you for your rating. Barry Eagle, Owner

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was great. No complaints. Kareem was awesome. Every time I saw him he was doing something. From manning the front desk. To cleaning. Even bartending. I am the Guest Services Manager at a 180 room ocean front resort and I would love to have him on my team. Minor maintenance issues throughout the room but I know these types of things happen. Overall a very nice stay at a very nice hotel.
Stayed 2 nights in Jul 2022
Response from Barry Eagle on Aug 3, 2022
Thank you for your review! We are happy to hear that you enjoyed your trip with us and our friendly staff made your stay even better! Barry Eagle, Owner

10/10 Excellent

Tonesha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Barry Eagle on Jul 15, 2022
Thank you for your rating! Barry Eagle, Owner

2/10 Terrible

DON

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed bugs we had to move to another hotel
Stayed 1 night in Jul 2022
Response from Barry Eagle on Jul 15, 2022
Thank you for your review. I sincerely apologize for any inconveniences this may have caused you. We take pest control extremely seriously and have contacted our Orkin representative to evaluate. I assure you we have an extensive policy on proactive pest control procedures in place to ensure our guests have the best stay possible. Since the hotel was sold out and we didn’t have another room to accommodate you as a precautionary measure I was glad to read we were able to provide you a room at our sister property the Hampton Inn. I have instructed our corporate team to contact you to discuss your stay in further detail and offer additional concessions.

10/10 Excellent

Mary

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location and facility
Stayed 3 nights in May 2022
Response from Barry Eagle on Jul 8, 2022
Thank you for your rating and review! Barry Eagle, Owner

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022
Response from Barry Eagle on Jun 14, 2022
Thank you for your rating! Barry Eagle, Owner

10/10 Excellent

Dallas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Barry Eagle on Jun 13, 2022
Thank you for your rating! Barry Eagle, Owner

10/10 Excellent

Shann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Barry Eagle on Jun 9, 2022
Thank you for your rating. Barry Eagle, Owner

10/10 Excellent

Larry, Columbia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay and friendly staff
Stayed 1 night in May 2022
Response from Barry Eagle on Jun 11, 2022
Thank you for your review. I am happy to hear that you enjoyed your stay with us! We look forward to seeing you again when you travel back to the area. Barry Eagle, Owner

10/10 Excellent

Brandon

Business traveller
Liked: Cleanliness, room comfort
Great Hotel
Great Hotel!!! Hotel Personnel seemed to not be aware of the hotel procedures as it relates to checking in guests. Overall...WONDERFUL HOTEL!
Stayed 1 night in Apr 2022
Response from Barry Eagle on Apr 27, 2022
Thank you for your review. I am happy to hear that our staff was friendly and you enjoyed your overall stay! We look forward to seeing you again when you travel back to the area. Barry Eagle, Owner

8/10 Good

Pat

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We would liked to have tea bags available, both caffeine and decaf. We had no salt nor pepper. There also could have been a few more dishes as well as a dish cloth and a dish towel. Also the ice maker did not make ice very fast.
Stayed 3 nights in Apr 2022
Response from Barry Eagle on Apr 16, 2022
Thank you for your review. I am glad to hear that you enjoyed your overall stay with us! However, I want to sincerely apologize for the amenities issue that you encountered. Your feedback will be addressed with our on-site team so that we will improve in the future. We hope that you will consider staying with us again when you travel back to the area. Barry Eagle, Owner

10/10 Excellent

bobby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and service, located in a lovely downtown area.
Stayed 3 nights in Apr 2022
Response from Barry Eagle on Apr 14, 2022
Thank you for your rating and review! Barry Eagle, Owner