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Reviews of Pian D'ercole Resort

Pian D'ercole Resort
VIA COLOGNESE 33, Pontassieve, Tuscany

Reviews

7.6

Good

Rating 10 - Excellent. 13 out of 43 reviews" "
Rating 8 - Good. 15 out of 43 reviews" "
Rating 6 - Okay. 9 out of 43 reviews" "
Rating 4 - Poor. 5 out of 43 reviews" "
Rating 2 - Terrible. 1 out of 43 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Marie, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend this property!
We had a great experience at Relais Pian D'ercole. They were professional, accomodative, and made our short stay very memorable. We had a late check - in and forgot our converters. Rebecca was kind enough to check us in and lend us two of her adapters. Second, we were starving from a long drive and though it was beyond their restaurant's hours, they happily served us one of our best Italian dinners on our trip. Raymundo's sophisticated yet friendly demeanor along with his high level of hospitality and service makes this special property a must stay!

8/10 Good

Nav, London

Liked: Cleanliness, staff & service, property conditions & facilities
Nice cosy hotel in great location
We stayed for one night on a fact finding mission to plan our wedding. Hotel location is great. The decor is traditional tuscan style. free wifi but average breakfast. the manager Sergio is very helpful and kind

6/10 Okay

Sarah, England

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel and a good base for visiting Tuscany.
Nice hotel, room was ok but our tv wouldn't work which isn't the end of the world but it would have been better if it had. Breakfast was basic to say the least. One cup of coffee only, and a poor selection of pastries and bread rolls. Not even any cheese or ham. I've been to Italy a lot and that was poor in comparison. The swimming pool was fantastic. There is an on site restaurant but we didn't use it for evening meals as we went out.

10/10 Excellent

Gracia, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Faultless Hotel
The hotel was amazing, easy to get to from Pisa Airport (via train), beautiful location and really friendly and helpful staff. It was about a 15 walk from the local train station (Rufina) which made it great base for exploring Tuscany, we traveled to Florence frequently (30min train journey and €3.30) and also to Pisa and Sienna. The hotel itself was a beautiful building, the rooms were kept immaculate and were very comfortable, The pool was a good size and surrounded by wonderful views. The grounds are beautiful and filled with flowers, fountains and plenty of shady spaces to sit and relax. The staff were all very accommodating and welcoming. The breakfast is also lovely.

10/10 Excellent

mr deighton, york england

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great people
fantastic hotel ,staff so helpful great food all together a brilliant and relaxing place to stay.

10/10 Excellent

Simon & Shirley, Forres moray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spectacular hotel
Never been to Italy before, so we were not sure what to expect but pleasantly surprised not only by the beautiful scenery around the hotel but from the first moment we walked into the hotel reception we were made very welcome, staff were very pleasant, owners were very nice and the accomidation was very comfortable and well laid out, nothing seemed to be any trouble weather it was directions or trying to understand the finer points of the language, we only ate in the restaurant on our last night this was probably a mistake as the food was put of this world thank you very much for a lovely stay hope to return very soon

10/10 Excellent

Vicky, Aberdeeb

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Excellent friendly hotel
Only disappointing factor was that the air conditioning is only turned on over the summer months.

8/10 Good

T J, North Carolina

Liked: Cleanliness, property conditions & facilities, room comfort
A bit out of the way, but that was kind of the poi
The hotel is situated about 2 KM outside of the town of Rufina. The address of the hotel led me to believe it was in Pontassieve, the next town down the road about 10KM, so, when planning your train stop, get off at Rufina. We walked to the hotel from the train station, but it is a good distance, especially when you have baggage and don't know where you are going. Unfortunately, the girls at the front desk who answered the phone could not speak enough English to give us directiosn so we wandered around for a while, getting broken English instructions along the way until we finally found the Hotel. The check in was pretty easy and fast and the room was comfortale and clean. I never really figured out the A/C, so I'm not sure if it was broken or just my inability to work it properly. I never ate at the restaurant except for breakfast but that was very good. They had a party the night we arrived so the restaurant wasn't open but the food they served at the party was quite good. Overall, we enjoyed out stay there and would probably do it again.

8/10 Good

Jonathan, England, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet hotel set in the Tuscan countryside
This is a lovely hotel set in the beautiful Tuscan countryside and about 30 mins by car from Florence. There is a small town of Rufina is just down the road and has a train station, shops and restaurants. We stayed here in September so it was very quiet and so is ideally suited to those who desire peace and quiet. The grounds are well maintained with wonderful views of the countryside from the room and the staff are very friendly. The room was of a reasonable standard with a bonus of fridge. We also had some very nice meals in the hotel restraunt. Perhaps the only negative is that the air conditioning in our room did not function very effectively and so we were forced to open the window at night. This meant that the room filled with insects and we were covered in bites for much of our stay. We did ask for it to be turned down but it made no difference and we didn't press the matter further.

8/10 Good

jc, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
06/ 2012 stay at Pian D'Ercole
I have nothing but praise for this hotel and its staff.If its a quiet and relaxing stay or a base for touring (transport required), the Pian d'Ercole is recommended. Due to documentation error we had to cancel the car hire option and arrived by public transport (Rail) to Rufina. The hotel transport collected us and conveyed us to the resort, and for our away day trips arranged transport to and from the hotel and rail station. The rooms were as described in the brochure and cleaned daily. The restaurant served excellent meals and wines and was served by attentive and friendly staff. The location and surrounding countryside was pleasing to the eye and photogenic. Daily use was made of the swimming pool, which was also available to non residents which made it busy on the Sunday. If its clubs, discos bars and noisy traffic you're after, this is not the place for you. We stayed at this hotel for seven nights, and found it to be totally relaxing and look forward to a return visit (with car hire).

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Pian D'Ercole Resort
Provided a good option for visitng Florence with a car - free parking, with a train station within walking distance, allowing a 30 minute trip into Florence. Comfortable room. Unfortunately the chef was away sick for the three days we were there, so the restaurant was not available, and not many good reataurant options within a 20 minute drive.

10/10 Excellent

Patricia, Victoria Bc Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tuscany experience!!!!
Wonderful place, the only warning is the how to get there if you're driving and not from the area and don't have a very good GPS. We were lucky to find a wonderful lady in the near town of Rufina, that literally took us al the way there! We followed her car almost to the hotel, if wasn't for her I really don't know. Afterwards the location was exactly what we hopped for in Tuscany, so enchanting... we loved... Patricia & Barry from Victoria BC, Canada

10/10 Excellent

Britt, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved It!!!
We enjoyed the intimate environment of this unique hotel as well as the beautiful grounds it is situated in. The area is absolutely gorgeous and we enjoyed the wine vineyards. The Pool was perfect and we enjoyed it all to ourselves because the hotel was rather quiet. Rooms are comfortable and full of character. The owner of the hotel even drove us to the train station the day we left, since it was raining (for 5 Euros-which were the best 5 Euros I have ever spent) The Al a carte pasta at the hotels restaurant was delicious and affordable. We loved drinking a bottle of their own wine with dinner!! This hotel is really a hidden charm that is worth seeing

8/10 Good

Hannah, Buckinghamshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend
My one piece of advice would be to take a different route to the hotel than we did. Arriving in a thunderstorm on a Sunday night in the dark, we followed the sat nav. Which took us up a tiny Italian moutain road, an uncomfortable experience. If you stay on the SS67 it takes you into Rufina and you can find the hotel from there fairly easily - it's signposted from the town centre. There isn't much to Rufina itself that we found, so went hungry for the first night as we didn't fancy the restaurant. Overall, we had a lovely stay - the staff were helpful and friendly whenever we needed them to be, and it really was only half an hour into Florence.

4/10 Poor

B, Ulverston

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, room comfort
Nice area shame we chose the wrong hotel
Arrived late to what was meant to be the best of our hotels we had booked across Italy to relax in. Pool was freezing, dirty and unkept. Air-con was not working so we had to have window open which allowed mosquito's in to the room. Unfriendly staff who had our money already and did not pay attention to our needs was hard work even to borrow a tea spoon. Maybe the true reason behind all this was that they were hosting a wedding on the saturday night which went on into the early hours and as the guests were all staying in rooms around us there was a lot of noise.

8/10 Good

Philip, England

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel OK but not for meals
I really enjoyed the hotel, the pool and room was very good. The room has the aircon pipes built into the walls and ceiling so you do not get any noise. Less impressed with the catering breakfast is OK but you get exactly the same things each day. We never ate at hotel in the evening. The resturant was always empty and there were much better places nearby. Shame really with a bit of passion with the food this could be a 1st class place to stay

6/10 Okay

Howard, St Albans, UK

Liked: Cleanliness, property conditions & facilities
Nice hotel but for the food and the air conditioning
Pian D'Ercole Resort is a pleasant enough hotel in a good, quiet location not far from Florence and with the added benefit of a good pool. The staff are reasonably pleasant but not particularly friendly or welcoming. The food was sub-standard and even the locals do not eat there. This is a shame because they have a lovely courtyard and they could attract a lot of customers if the chef was better. The breakfast looked great and was beautifully laid out but, again, the quality of the food was poor. The rooms were quite nice, clean and of adequate size. They are equipped with the latest air conditioning in the walls and ceilings which meant total silence and we thought was a great idea. However, we had two rooms and one remained cool at night and the other didn't. I didn't sleep very well because it was too hot and when I tried to explain this to the manager he told me I was wrong and that it did work. We spoke to other residents and they had similar problems with the air conditioning. So overall quite a nice hotel but I wouldn't go back.

10/10 Excellent

Ellen, New Orleans, LA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful rural setting close to Florence
My family spent four nights at this hotel. We day tripped to Florence, Pisa, Lucca, etc, all easy drives. (A car is necessary to make the most of this location.) The hotel was lovely, and the restaurant very good as well. The rooms were immaculate, and we enjoyed the beautiful Tuscan country side. There are many nearby towns, restaurants, etc. to make the area intersting. We recommend this hotel highly; it was family friendly, but also quiet and peaceful for a couple's getaway.

8/10 Good

Linda, Monmouthshire

Liked: Cleanliness, property conditions & facilities, room comfort
Short of Staff
Hotel was short of staff and partially closed after breakfast until 8pm The air cond took a long time to cool the room

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Schönes kleines Hotel inmitten von Wein und Oliven
Das Hotel ist in typisch toskanischem Stil gebaut. Es hat einen recht großen Park mit Pool, der allerdings (Ende Oktober) geschlossen war. Das Hotel ist eingebettet in eine zauberhafte Gebirgslandschaft. Die Berge haben fast Voralpen-Charakter. An den Hängen sind Weinberge und Olivenhaine. Die Lage: absolut ruhig, allerdings gut 20 km bis Florenz. Für diese Strecke braucht man eine gute halbe Stunde. Das Haus ist sehr sauber, hat große Zimmer und sehr freundliches und hilfsbereites Personal. Leider war die Heizung ausgestellt, so dass Zimmer und Bad abends und nachts recht kühl waren.

8/10 Good

catherine, Montpelierl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hôtel très accueillant !
très bon accueil ! cadre très reposant et très beau !

8/10 Good

rz, firenze

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ideale per rilassarsi!

6/10 Okay

Verified traveller

Disliked: Staff & service, room comfort
Balla coi lupi!
Personale d'accoglienza disponibile. Sistemate l'acqua calda.

10/10 Excellent

Elisabeth, Duesseldorf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A real tuscan experience
We stayed 7 days in February at the hotel and enjoyed the wine region and the wonderful landscape of the country side. The resort is located quite near to Florence and offers all modern facilities. Our room was very comfortable, decorated in tuscan style and was also very clean. Many tourist maps were available at the reception.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Bella struttura ma di 4 stelle c'è poco....

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grazioso albergo e veduta
Romantica

6/10 Okay

Marita og Christian, Norge

Liked: Cleanliness, staff & service, property conditions & facilities
Italia ferie
Personalet er serviceinnstilt og svært blide. Eier er veldig hyggelig. God mat i restauranten, noe stive priser. Aircondition fungerte ikke optimalt, luktet mat fra kjøkken hver dag på rommet. Svømmebasseng er stort og fint. Jacuzzi kostet 10 euro for 10 minutter, dette føles ikke riktig fra et 4 stjerners hotell. Beliggenheten til hotellet er noe kjedelig. Lang vei fra det meste, kommer ann på om.man har bil eller ikke.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Für einen kurzen Aufenthalt ok
Wir waren ziemlich enttäuscht von dem Hotel. Gott sei dank waren wir nur 3 Tage dort. Das Frühstücksbuffet bestand aus alten Semmeln, Marmelade und 3 Sorten Müsli. Absolut kein 4 Sternestandard :(. Es gab nur kaltes Wasser zum duschen obwohl wir anfang Juni dort waren und es draußen max. 25 grad (tagsüber) hatte. Was mich am meisten gestört hat waren die dreckigen und teilweise Make-up-verschmierten Handtücher die wir bekamen. Wer eine längeren Aufenthalt plant sollte nicht in diesem Hotel einchecken. War schön öfters in der Toskana und es gibt weitaus bessere Hotels als dieses. :(

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Bis auf das fehlende Warmwasser war der Aufenthalt i. O..

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ben gestito
La location è molto carina , in piena campagna toscana. La cucina del ristorante è buona, senza grandi pretese. Il personale è molto professionale ed e tutto supervisionato e ben gestito dal proprietario.

10/10 Excellent

Jean-Serge, NANTES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotêl convivial et de qualité.
Cadre paysagé très agréable. Personnel très convivial, accueillant, au service du client. Restaurant de qualité et un service à table de conseils avisés. Nous recommandons....

2/10 Terrible

ros, Italia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel deludente e poco pulito
hotel assolutamente non da 4 stelle, gestione assolutamente inadeguata sia della reception che del servizio ristorante , professionalita' limitata, pulizia generale delle camere e dei servizi carente e insufficiente.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Molto cortesi
Bellissimo posto, unito adf una cortesia impeccabile

4/10 Poor

Harry, Westen van Nederland

Liked: Property conditions & facilities
Disliked: Room comfort
Een resort met veel onbenutte mogelijkheden.
Een mooi resort in het typisch Toscaanse landschap dicht bij het monumentale Florence. Een goede uitvalbasis om dit gedeelte van Toscane verder te ontdekken. De accommodatie: jammer dat de kok toevallig tijdens ons verblijf ziek was en dat mede daardoor de restauratieve voorzieningen onder de maat waren. Alles was letterlijk op slot. Op verzoek hielpen de zeer behulpzame eigenaren je. Je moet dan wel genoegen nemen met een broodje uit de magnetron en dat in het culinaire Italie. Een schitterend terras bij het restaurant maar helaas met dezelfde slechte zelfbediening. En dit alles tegen de normale 4-sterren prijzen. Kortom, jammer dat de vele mogelijkheden die dit resort kan bieden, zo slecht door de eigenaren worden benut. Je zult je klanten toch echt meer moeten bieden dan een vriendelijke glimlach en een routekaart. Wellicht hebben de vele Italiaanse bezoekers aan dit resort minder moeite met deze prijs/ kwaliteitsverhouding.

8/10 Good

Marit, Malmö

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pian D'Ercole Resort
This hotel is situated outside a sleepy village down in a valley. There is nothing wrong with the hotel but it felt a little bit like visiting "Fort Knox" since the owners have locked everything in. You need a card to get inside the hotel area, the reception, the pool-area, the corridor - a little too much. The family that runs the hotel is friendly. The pool is really big but unfortunately the depth is the same everywhere, around 120 cm. The breakfast did not impress on us, the water taste like chlorine, the juice is concentrated, the bread is old and nothing is kept cold. There are some highlights up in the valley and we recommend the area around the mill on top of the hill-side. Here you find a hotel, a restaurant and you can visit the farm there producing good chianti-wines.

4/10 Poor

Edward, Soest, Nederland

Disliked: Staff & service, room comfort
Beetje teleurgesteld
wij waren met 3 personen. de airco in de kamer werkte niet of nauwelijks. als je op je kamer was konden - door middel van een pasje - de lichten en de airco worden bediend. 's nachts was de airco sowieso uit en liep de temperatuur op tot 28 graden en stond het vocht op de ramen. niet echt gezond en zeker niet comfortabel. de familie die het hotel runt was soms ronduit onbeschoft en op z'n best chagerijnig ! het ontbijt is niet bijzonder en werkelijk elke dag exact hetzelfde. we hebben er bij aankomst ook een keer 's avonds gegeten. het was niet best en bleek achteraf schreeuwend duur doordat men gewoon een half-pension prijs rekent, wat je ook besteld. het zwembad was prima maar we moesten vragen of ze het misschien ook wilden schoonmaken anders gebeurde dat niet. nadeel was daarbij dat het zwembad ook toegankelijk bleek voor niet-hotelgasten zodat er vaak italiaanse moeders met - zeer luidruchtige kinderen - de rust kwamen verstoren.

6/10 Okay

J, France

Liked: Cleanliness, property conditions & facilities
A ameliorer
Nous avons passé 5 jours au mois d'aout. Le cadre de la campagne est somptueux et l'hotel bien placé. Par contre il y a un MAIS ! La chambre bizarrement est humide magré les technologies écologiques utilisées. Impossible de régler l'air conditionné ! Le restaurant est très décevant. On a voulu nous facturer un plat très léger de pates sèches à l'huile d olive pour un enfant à 10 euros !!!Scandaleux Apres négociations tres désagréables avec la patronne, nous avons payé 5 euros Faites bien attention a la facture finale. Le petit déj est décevant mais bon ... !

8/10 Good

j, odense

Liked: Cleanliness, staff & service, property conditions & facilities
Behagelig og roligt hotel
Godt hotel med god standard og meget venlig og hjælpsom personale. Alt er som det skal være, så opholdet var meget trygt.

4/10 Poor

Thomas, Lille

Disliked: Staff & service, room comfort
Nous avons été déçus par cet hôtel
Personnel peu accueillant et peu aimable. Ils devraient prendre des cours d'amabilité. Cet hôtel ne vaut absolument pas 4 étoiles !! Chambre faite tellement vite que les flacons de shampoing sont restés 4 jours dans la douche, draps changés 1 fois en 8 jours, petite piscine sale pendant 4 jours, pourtour de la piscine recouvert avec de la moquette, petit déjeuner très moyen (pain probablement de la veille, jus de fruit, café et chocolat inbuvables car fait par une machine)

10/10 Excellent

alexandre, Corse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon hotel un peu à l'écart de Florence
Hôtel très bien, une belle batisse, chambre bien entretenue et confortable, les gérants du lieu sont très sympatiques. Un point négatif par contre mais je pense que c'et jute en hors-saison, le lundi le cuisto est en congé donc pas de restaurant à l'hôtel, mais par contre lorsqu'il est là vous pouvez y aller c'est très bon. (par contre petite carte)

8/10 Good

Christian, Rouen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
oui mais....
Bien, calme, sympa, beaux locaux communs et petite pelouse verdoyante individuelle. L'internet Wi Fi non dispo en chambres, mais le patron m'a prêté un câble, bien aimablement? internet payant