Literie de qualité, coffre-fort, bureau, fer et planche à repasser

Quality Inn And Suites Civic – Avis

2.5 out of 5
Quality Inn And Suites Civic
150 Dunbarton Dr, Florence, SC

Avis

7,8

Bien

Note de 10 – Excellent, d’après 400 avis sur 1000." "
Note de 8 – Bien, d’après 308 avis sur 1000." "
Note de 6 – Acceptable, d’après 131 avis sur 1000." "
Note de 4 – Médiocre, d’après 96 avis sur 1000." "
Note de 2 – Terrible, d’après 65 avis sur 1000." "

7,8/10

Propreté

8,4/10

Service et personnel

7,6/10

Commodités

7,6/10

État et installations de l’hébergement

7,6/10

Écoresponsabilité

Avis

4/10 – Médiocre

HÉLÈNE

Points faibles : Propreté, état et installations de l’hébergement
Très malpropre
Séjour de 1 nuit en mars 2024
Guest Relations Management a répondu le 12 avr. 2024
Greetings, Thank you for sharing your feedback with us. We apologize for falling short of your expectations during your recent stay. It's disheartening to learn that your experience was marred by cleanliness issues in your room. Please know that we take your concerns seriously, and we've already had a conversation with our housekeeping team to ensure that such incidents are promptly addressed and prevented in the future. Your comfort and satisfaction are our top priorities, and we deeply regret any inconvenience caused. We appreciate your valuable feedback, as it allows us to improve our services and provide a better experience for our guests. Should your travels bring you back to [Hotel Name], we would be honored to have the opportunity to regain your trust and provide you with a more enjoyable stay.

10/10 – Excellent

gilles

Points forts : Propreté
Séjour de 1 nuit en avril 2024
Guest Relations Management a répondu le 9 avr. 2024
Dear Gilles, What a fabulous surprise to receive a stellar 5 out of 5 rating from you! While we didn't get any comments this time around, we're thrilled to see that your stay left such a positive impression.Your satisfaction is our top priority, and knowing that we hit the mark in every aspect of your experience fills us with joy. We're so glad that you enjoyed your time with us!If you ever find yourself craving another getaway, you know where to find us. We'll be eagerly awaiting your return for another unforgettable stay!

8/10 – Bien

Lise

Points forts : Propreté, état et installations de l’hébergement
Il y a eu de la musique forte à côté de nous jusqu’à 10.45pm j’ai été obligé de sortir pour les avertir de baisser le son impossible de dormir j’ai appelé 3 fois au desk et personne n’a répondu très déçu
Séjour de 1 nuit en mars 2024
Guest Relations Management a répondu le 30 mars 2024
Dear Lise, What a lively review! We appreciate you taking the time to share your thoughts on your recent stay, and we're glad to hear that overall, you had a positive experience with us, scoring us a solid 4 out of 5.First off, our sincerest apologies for the inconvenience caused by the loud music near your room. We totally understand how disruptive that must have been, especially when all you wanted was a peaceful night's sleep. Rest assured, we're taking steps to ensure that this doesn't happen again in the future. We're all about creating a serene atmosphere for our guests to unwind and recharge, so your feedback is invaluable in helping us maintain that standard.It's disheartening to hear that you had trouble reaching our front desk team when you needed assistance. We're committed to providing prompt and attentive service around the clock, so we'll definitely be looking into what happened there to ensure it doesn't happen again.Despite these hiccups, we're thrilled to hear that you still found positives during your stay, and we hope to have the opportunity to welcome you back for an even better experience in the future!

10/10 – Excellent

Lise

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Très buen
Séjour de 1 nuit en février 2024
Guest Relations Management a répondu le 2 mars 2024
Dear Lise, We're ecstatic to hear you had a fantastic experience with us! It's always a pleasure to know that our guests leave satisfied and happy. If there's anything specific that made your stay outstanding or any suggestions you have to make it even better next time, feel free to let us know. We're here to ensure each visit is not just alright, but amazing! Looking forward to welcoming you back for another memorable stay soon!

8/10 – Bien

Claude

Points forts : Service et personnel, commodités
Merci
Séjour de 1 nuit en février 2024
Guest Relations Management a répondu le 23 févr. 2024
We're thrilled to hear that you enjoyed your stay at our hotel! A big "Merci" right back at you for taking the time to share your feedback. We're always striving to make our guests' experiences top-notch, so knowing that you had a great time is truly rewarding. If there's anything specific you loved or any areas where you think we could improve to earn that elusive fifth star next time, we'd love to hear it. Until then, we look forward to welcoming you back for another fantastic stay!

8/10 – Bien

Diane

Points faibles : État et installations de l’hébergement
Séjour de 1 nuit en janvier 2024
Guest Relations Management a répondu le 29 janv. 2024
Hi Diane!Thank you for taking the time to share your feedback with us. We truly appreciate your 4 out of 5 rating, and we're glad to hear that you had an overall positive experience during your stay. However, we also noticed that there were no specific comments provided. Your insights are important to us, and we would love to learn more about your experience to ensure we continue to enhance our services. If there were any aspects of your stay that fell short of expectations, please feel free to reach out to our guest relations team directly so that we can address any concerns you may have had. We value your patronage and hope to welcome you back for an even more exceptional stay in the future.

8/10 – Bien

Mélodie

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en décembre 2023
Manager a répondu le 14 janv. 2024
Hello Mélodie,We appreciate you choosing our hotel for your stay. If you have any specific feedback or concerns about your experience, please don't hesitate to reach out to us directly. We value your input and would love to ensure your complete satisfaction.

6/10 – Acceptable

serge

Séjour de 1 nuit en novembre 2023
Guest Relations Management a répondu le 25 nov. 2023
Hi Serge,We appreciate your honesty in providing a rating, and we genuinely apologize if your experience fell short of expectations. We understand that a 3 out of 5 rating with no specific comment indicates that there may have been areas where we could have improved. Our commitment to guest satisfaction is paramount, and we would love to learn more about your stay to address any issues you may have encountered. Your insights are invaluable to us, and we hope to have the opportunity to welcome you back in the future, delivering an enhanced experience that exceeds your expectations.

6/10 – Acceptable

Christian

Voyage de couple, Voyage avec des animaux de compagnie
L’éclairage extérieur reflétait dans la chambre malgré les rideaux
Séjour de 1 nuit en septembre 2023
Guest Relations Specialist a répondu le 2 oct. 2023
Thank you for bringing this issue to our attention. We apologize for any inconvenience caused by the outdoor lighting. We will look into ways to address this concern to ensure a more comfortable stay for our guests. We appreciate your feedback.

6/10 – Acceptable

Line

Points faibles : Propreté, service et personnel
Il y a un odeur dans la chambre et pas très proprement
Séjour de 1 nuit en juillet 2023
Guest Relations Specialist a répondu le 2 août 2023
We apologize for the room odor and cleanliness issues. Your feedback is important, and we will address these concerns. Thank you for bringing this to our attention.

10/10 – Excellent

Yves

Séjour de 1 nuit en juin 2023
Guest Relations Specialist a répondu le 3 juill. 2023
Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit.

8/10 – Bien

Louise

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
Accès rapide via la 95. Plusieurs restaurants à proximité.
Séjour de 1 nuit en mai 2023
Guest Relations Specialist a répondu le 5 mai 2023
Your high remark really means a lot to us. We truly appreciate you taking the time to rate your stay with us. We would be honored to serve you again. Thank you very much.

6/10 – Acceptable

Bernard

Points forts : Propreté, commodités et état et installations de l’hébergement.
Accueil froid mais hébergement très bien, la dame responsable du déjeuner était très agréable
Séjour de 1 nuit en avril 2023
Guest Relations Specialist a répondu le 12 avr. 2023
We are delighted to hear that we were able to provide you with such a memorable experience. Our goal is to make every guest's stay exceptional. We eagerly await your next visit!

8/10 – Bien

Micheline

Points forts : Service et personnel, état et installations de l’hébergement
Très bien surtout que c’est un pet friendly ♥️
Séjour de 1 nuit en mars 2023
Manager a répondu le 26 mars 2023
Hello Micheline,We appreciate your rating of our hotel and the feedback you have shared pertaining to our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.

10/10 – Excellent

Manon

Séjour de 1 nuit en mars 2023
Manager a répondu le 22 mars 2023
Hello Manon,It was our privilege to earn your business and we hope to host you again on your next trip.

8/10 – Bien

robin

Séjour de 1 nuit en janvier 2023
Guest Relations Specialist a répondu le 3 févr. 2023
We love hearing that we were able to provide you with such a wonderful experience. Our goal is to provide every guest with an exceptional stay. We look forward to your next stay!

10/10 – Excellent

Odile, Terrebonne

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Manager a répondu le 19 nov. 2023
Hello Odile,Thank you for rating us with 5 stars! We appreciate your positive feedback and are thrilled to hear that you had an excellent stay with us. We continuously strive to provide exceptional service and a comfortable experience for all our guests. If you have any future plans to visit, we look forward to welcoming you back.

2/10 – Terrible

Johanne

Voyage de couple
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Les employés à la réception n’étaient vraiment pas pressés de nous accueillir. De plus, l’escalier menant aux chambres est délabré. On voyait l’eau de l’air climatisé coulé vis-à-vis les chambres. Le système était bruyant et la propreté laissait à désirer.
Séjour de 1 nuit en novembre 2022
Manager a répondu le 7 nov. 2022
Hello Johanne, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

4/10 – Médiocre

Mario

Voyage de couple
Points faibles : Propreté, état et installations de l’hébergement
Pas très propre. Poussière partout et je me suis demandé si les draps avaient été lavé. Déjeuner très décevant, pas de choix santé.
Séjour de 1 nuit en avril 2022
Manager a répondu le 12 avr. 2022
Hello Mario, We appreciate the time you have taken to bring to our attention your feedback with regards to our hotel. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

2/10 – Terrible

Jean, Quebec

Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
A un besoin urgent de réno. Tapis odorant datant des années 70
Séjour de 1 nuit en mars 2022
Manager a répondu le 4 avr. 2022
Hello Jean,Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. New rules have come to pass because of the Covid 19 restrictions and limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

8/10 – Bien

Andre, Verdun

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Très bien situé et bon rapport qualité prix
Séjour de 1 nuit en mars 2022
Manager a répondu le 3 avr. 2022
Hello Andre, We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our hotel. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

10/10 – Excellent

Richard

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Du bon et du moins bon...
Cet hôtel est relativement âgé mais il est très bien entretenu. Il est situé près de l'autoroute, son stationnement et ses aménagements paysagers sont très bien entretenus... Une seule chose à améliorer "rapidement": le petit déjeuner!!! C'est impensable de ne pas avoir de pain pour les rôties et de beurre d'arachide, de fruits frais. C'est le pire petit déjeuner que nous ayions eu en 2 ans! D'autres hôtels de votre catégorie font mieux dans les conditions actuelles. S'il le faut, augmentez votre tarif mais offrez un meilleur service déjeuner, votre clientèle l'appréciera...
Séjour de 1 nuit en mars 2022
Manager a répondu le 31 mars 2022
Hello Richard, We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our service. Your voice is very valuable to us and we hope you will return on your next travels.

4/10 – Médiocre

Bernard

Voyage en famille
Points faibles : Service et personnel, état et installations de l’hébergement
État et qualité de l’hôtel surévalués. Ne vaut certainement pas le prix payé. Toilette qui coule continuellement, air bête à la réception et déjeuner compris???
Séjour de 1 nuit en mars 2022
Guest Relations Specialist a répondu le 14 mars 2022
Hello, Bernard. Thank you for your review. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements to our housekeeping standards and the working order of amenities that we make. I am sorry that our property was not prepared for you according to the standards of our housekeeping staff. Thank you for taking the time to share your experience and to bring this matter to our attention.

6/10 – Acceptable

Voyageur vérifié

Voyage en famille
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Je ne recommande pas! La propreté n’est vraiment pas une priorité pour eux!!!
Séjour de 1 nuit en avril 2021
Manager a répondu le 3 mai 2021
I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues and misunderstandings right away. It is our ultimate aim to impress each guest and your comments and review are very important to us in relation to this goal. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

8/10 – Bien

GINETTE

Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Pas d’ascenseur Pas WoW pour le prix Odeur dans la chambre
Séjour de 1 nuit en avril 2021
Manager a répondu le 27 avr. 2021
We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our hotel. We hope to someday have another opportunity to host your stay.

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2020
Mitch a répondu le 27 mars 2020
Hello, Thanks for giving us the 4-star review, it is most appreciated.

4/10 – Médiocre

Voyageur vérifié

Voyage en famille
Points forts : Service et personnel
Points faibles : Propreté
Le service était bon. La chambre est plus qu’ordinaire, très parfumé comme si on essayait de camoufler d’autres odeurs et la propreté est à revoir. Peu d’entretien dans les chambre, on repeint une par dessus les trous.
Séjour de 1 nuit en février 2020
Mitch a répondu le 5 mars 2020
Bonjour, Merci pour vos commentaires et pour la revue! Ce serait bien si vous pouviez nous donner votre numéro de chambre afin que notre service de réparation puisse approfondir cette question.

10/10 – Excellent

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Propre et à proximité de nombreux resto. Personnel très bien. Déjeuner comme tout les autres ok.
Séjour de 1 nuit en février 2020
Mitch a répondu le 27 févr. 2020
Bonjour, Merci de nous avoir laissé une si belle critique. Nous sommes ravis que vous ayez apprécié le service fourni par notre personnel et notre emplacement idéal.

10/10 – Excellent

Sue

Voyage en famille, Voyage avec des animaux de compagnie
Comfy, clean and convenient.
Séjour de 1 nuit en mai 2024

6/10 – Acceptable

Joseph

Voyage en groupe
No trash bags in trash cans in the room. Remote didn’t work for the TV. Staff was amazing tho and remedied the situation quickly. Otherwise, fairly clean and comfortable stay. Price is perfect for quality.
Séjour de 2 nuits en mai 2024
Guest Relations Management a répondu le 27 mai 2024
Dear Joseph,We appreciate you taking the time to share your feedback with us. I'm truly sorry to hear about the inconveniences you experienced during your stay, such as the lack of trash bags and the issue with the remote control. Your comfort is paramount to us, and it's heartening to hear that our staff promptly addressed these issues for you. We strive to ensure every guest has a seamless and enjoyable experience, and your comments will certainly help us improve our services. Despite these setbacks, we're glad you found your stay overall clean, comfortable, and well-priced. We hope to have the opportunity to welcome you back and provide you with an even better experience in the future.

10/10 – Excellent

Iramaris

Voyage avec des animaux de compagnie
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Will definitely stay here again. Thank you
Séjour de 1 nuit en mai 2024
Manager a répondu le 28 mai 2024
Hello Iramaris,We are delighted to hear that you enjoyed your stay with us! Your positive feedback is greatly appreciated. If you have any further comments or need assistance in the future, please don't hesitate to contact us.

4/10 – Médiocre

Paul

Séjour de 1 nuit en mai 2024
Manager a répondu le 27 mai 2024
Hello Paul, We value your feedback and invite you to reach out to us with any specific details about your stay. Your satisfaction is important to us and we hope to have the opportunity to better serve you in the future.

8/10 – Bien

Paul

Points forts : Propreté
Séjour de 1 nuit en mai 2024
Manager a répondu le 27 mai 2024
Hello Paul, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

8/10 – Bien

Alan

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
Manager a répondu le 27 mai 2024
Hello Alan, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

8/10 – Bien

Susan

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The pool was beautiful and refreshing. The motel was older, but very well kept. Rooms were clean . Very nice ladies at the front desk.
Séjour de 1 nuit en mai 2024
Guest Relations Management a répondu le 24 mai 2024
Dear Susan, We're thrilled to hear you enjoyed our beautiful pool and found our motel well-kept! Maintaining cleanliness and a welcoming atmosphere is our top priority, so it's fantastic to know that reflected in your experience. We'll be sure to pass along your kind words to our front desk team—they'll be delighted to hear they made your stay even better. Thank you for choosing to stay with us, and we hope to welcome you back for another refreshing visit soon!

8/10 – Bien

Robert

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
I was disappointed that the person who checked us in didn’t ask if we wanted a smoke, or smoke free room and checked us into a smoking room. My wife, who has a bad knee, and I had to go back down to the desk to get another room. The breakfast there was great, and the mattress in the room was fabulous. I will definitely stay again should I pass that way again.
Séjour de 1 nuit en mai 2024
Guest Relations Management a répondu le 22 mai 2024
Dear Robert,I am very sorry to hear that your check-in experience was not good. It is unfortunate that the mistake caused you and your wife trouble, especially since she has knee problems. Your comments on the room arrangement is very helpful, and I promise that we will make our processes stronger to make sure that this doesn't happen again. To make things better, I'm glad to hear that you liked our food and that the mattress was comfy. Thank you for your understanding. We hope to see you again on your next trip through our area. We want you to be comfortable and happy, and we'll do everything we can to make your next stay even better.

8/10 – Bien

Greg

Voyage en famille, Voyage avec des animaux de compagnie
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The only changes we would recommend are to replace the extremely low toilets with comfort height toilets, and improve the coffee significantly.
Séjour de 1 nuit en mai 2024
Guest Relations Management a répondu le 22 mai 2024
Hi Greg!Thank you so much for your thoughtful feedback! We greatly appreciate your suggestions regarding the toilets and coffee. We understand how important comfort and quality are during your stay, and we're already looking into upgrading our facilities to include comfort height toilets for a more enjoyable experience. Additionally, we're taking steps to enhance our coffee selection to ensure it meets the high standards our guests deserve. Your input helps us continually improve, and we hope to welcome you back soon for an even better stay!

8/10 – Bien

Mallika, Fort myers

Voyage en famille, Voyage avec des animaux de compagnie
Points forts : Propreté, service et personnel et commodités.
Located close to Tesla chargers in Mall.
Séjour de 1 nuit en mai 2024
Guest Relations Management a répondu le 22 mai 2024
Hi Mallika,We're glad to hear that you liked how convenient it was that we were near the Tesla chargers at the Mall! Making your stay as easy and enjoyable as possible is always our top goal, and we're glad that being close to these charging stations made your visit easier. We look forward to having you back for another great stay if your trips bring you back to the area.

10/10 – Excellent

James

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024
Guest Relations Management a répondu le 22 mai 2024
Hi James!Thank you so much for your perfect 5 out of 5 rating! We're thrilled to know you had a great experience with us. Your support and satisfaction mean the world to our team, and we can't wait to welcome you back for another wonderful stay. If you ever have any specific feedback or suggestions in the future, we'd love to hear from you.

8/10 – Bien

Cinda

Voyage de couple, Voyage avec des animaux de compagnie
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It was very clean, quiet and I felt safe there. Would’ve liked to have more time to go to the shops nearby
Séjour de 1 nuit en mai 2024
Guest Relations Management a répondu le 20 mai 2024
Dear Cinda, Thank you so much for your wonderful review! We're delighted to hear that you found our hotel to be clean, quiet, and a safe place to stay. It's great to know you enjoyed your visit, and we completely understand the desire for more time to explore the nearby shops. We hope you'll have the chance to return soon and enjoy everything the area has to offer. Your feedback is truly appreciated, and we look forward to welcoming you back!

10/10 – Excellent

Luis A

Voyage en famille avec de jeunes enfants
no complaints at all, room was clean and staff was friendly and professional
Séjour de 1 nuit en mai 2024
Guest Relations Management a répondu le 20 mai 2024
Dear Luis, Thank you so much for your kind review! We're delighted to hear that you had a pleasant stay with us and appreciated the cleanliness of your room as well as the friendliness and professionalism of our staff. Your positive feedback means a lot to us and serves as a great motivation for our team. We look forward to welcoming you back and ensuring your next visit is just as enjoyable. Safe travels!

8/10 – Bien

Peter

Needed size by side rooms for family member with dog.
Séjour de 1 nuit en mai 2024
Guest Relations Management a répondu le 18 mai 2024
Dear Peter, Thank you for your feedback and for choosing our hotel for your stay! We're delighted to hear that you had a positive experience overall. We understand the importance of having side-by-side rooms, especially when traveling with family and pets, and we'll certainly take your suggestion into consideration to better accommodate future guests. We hope to welcome you and your family, including your furry friend, back soon for an even more enjoyable stay!

6/10 – Acceptable

jim

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024
Guest Relations Management a répondu le 15 mai 2024
Dear Jim, We appreciate you taking the time to share your experience with us. We're glad to hear that your stay was satisfactory overall, but we're sorry to learn that there were aspects that fell short of your expectations. Your feedback regarding the issues you encountered during your stay is valuable to us, and we will address them promptly to ensure a more enjoyable experience for our guests in the future. We strive to provide exceptional service and comfort, and we hope to have the opportunity to welcome you back for a more seamless and pleasant stay. Thank you for choosing to stay with us.

6/10 – Acceptable

John

Voyage en famille
Points forts : Service et personnel
Points faibles : Propreté
I could tell the place had been refurbished recently. However the cleanliness left me a little dismayed. I found a used soap on top of the tub ledge the tub ledge itself head several months of dust on it all the way around. It was not a bad experience it just wasn't one of my best.
Séjour de 1 nuit en mai 2024
Guest Relations Management a répondu le 15 mai 2024
Dear John, I'm truly sorry to hear about your experience at our hotel. We appreciate your feedback, and I apologize for the cleanliness issues you encountered during your stay. It's disappointing to hear that our recent refurbishment didn't translate into a spotless environment for you. We strive to provide exceptional service and maintain high standards of cleanliness, and it's clear we fell short in this instance. Rest assured, your comments will be shared with our housekeeping team for immediate attention. We hope you'll give us another chance to exceed your expectations in the future. Thank you for bringing this to our attention.

8/10 – Bien

Audrey Jean

Voyage de couple, Voyage en groupe
Room was clean, staff was friendly
Séjour de 3 nuits en mai 2024
Guest Relations Management a répondu le 15 mai 2024
Dear Audrey, Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you found our rooms to be clean and our staff friendly during your stay. Providing a comfortable and welcoming environment for our guests is always our top priority, and we're delighted that we were able to meet your expectations in these areas. Your positive feedback encourages us to continue striving for excellence. We look forward to welcoming you back for another fantastic stay in the future! If there's anything specific you'd like us to improve upon to earn that perfect 5-star rating next time, please don't hesitate to let us know. Safe travels!

4/10 – Médiocre

Jake

Points faibles : Propreté
Séjour de 1 nuit en mai 2024
Guest Relations Management a répondu le 15 mai 2024
Dear Jake, We’re truly sorry to hear that your experience with us fell short of your expectations. Your feedback is invaluable to us as it helps us identify areas for improvement. Rest assured, we take your concerns seriously and will address them promptly to ensure that future guests have a more enjoyable stay. We understand the importance of providing excellent service and comfort, and we apologize for any inconveniences you may have encountered during your time with us. We hope you'll consider giving us another chance to exceed your expectations in the future. Thank you for sharing your thoughts with us.

6/10 – Acceptable

LINDA

Voyage en famille
Beds very comfortable. Room clean and nice. Outside our room there was a leak in roof with standing water. Very dirty outside
Séjour de 1 nuit en mai 2024
Manager a répondu le 13 mai 2024
Hello LINDA, Thank you for taking the time to share your experience with us. We're glad to hear you found our beds comfortable and room clean. We will address the maintenance issue with urgency. Our team will take care of ensuring our outside areas are clean and well-maintained.

10/10 – Excellent

Silvanna

Voyage de couple, Voyage avec des animaux de compagnie
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Worked out perfect as a stop on our way to Disney. We had 3 well behaved dogs and they loved the spacious room and green space/parking lot to roam. Would stop there again
Séjour de 1 nuit en mai 2024
Guest Relations Management a répondu le 9 mai 2024
Dear Silvanna, Thank you for taking the time to share your wonderful experience with us! We are thrilled to hear that your stay with us was perfect for you and your furry companions. Knowing that our spacious rooms and ample green space were enjoyed by both you and your well-behaved dogs warms our hearts.We strive to provide a comfortable and welcoming environment for all of our guests, including those with pets, and it's fantastic to hear that we hit the mark during your visit. Your kind words mean the world to us, and we would be honored to welcome you back again whenever your travels bring you our way.

8/10 – Bien

Dana, Bradenton

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The room was clean and the property is pleasant, but I'm not sure the bed linens had been changed. The beds had been made and all the bath linens were new though. The front desk staff were very nice and helpful.
Séjour de 1 nuit en mai 2024
Guest Relations Management a répondu le 6 mai 2024
Dear Dana, We greatly appreciate you sharing your experience with us! It's fantastic to hear that you found our property pleasant and your room clean. Your feedback about the bed linens is valuable to us, and we'll certainly address this with our housekeeping team to ensure our high standards are consistently met. We're delighted that you found our front desk staff to be very nice and helpful; they strive to provide excellent service to all our guests. We hope to have the pleasure of welcoming you back for an even more enjoyable stay in the future!

2/10 – Terrible

Christopher

Points forts : Propreté
Points faibles : Service et personnel
Séjour de 1 nuit en mai 2024
Guest Relations Management a répondu le 6 mai 2024
Dear Christopher, We're truly sorry to hear about your disappointing experience during your stay. Your feedback is invaluable to us, and we deeply regret that we fell short of meeting your expectations. We understand that aspects of your visit did not meet the standard of excellence we strive to maintain. We're committed to addressing the issues you encountered and ensuring that future guests enjoy a much-improved experience. Your comfort and satisfaction are our top priorities, and we sincerely hope for the opportunity to regain your trust in the future.