Dear Mr. Ethan,Greetings from iQ Hotel Firenze.We are very surprised to receive your review with such a serious accusation written in ten words and all the paragraph dedicated to the laundry machine display issue.Moreover, you will understand we are even more surprised to find it out through this comment while nothing was reported yesterday upon check out nor during the stay.However, we would like to inform you that we checked in our records and it does not result any breakfast charge on your room bill.Regarding washing machine, we kindly inform you that time displayed actually worked properly the evening you are talking about. The Guest you mentioned, who used the machine after you, came to front desk while your load was on, to ask us information about the laundry facilities and he mentioned another guest was already using it so he would have waited since he saw on display there were 15 minutes left.Then, 20 minutes later same guest called us from his room informing us that the previous load was finished but clothes were still inside, not giving him the chance to use the machine, therefore time matches with machine one and this is the reason why we wrote the display was working properly. After that, we went up and collected your clothes in a laundry basket which we carefully kept at reception, as specified on the sign located in the laundry room and you came by after a little bit to pick everything up.We are sincerely sorry if you did not appreciate something, also because if you would have told us that too, we would have easily and gladly explained what it was.We remain at your complete disposal and we send you Best regards, Lucrezia iQ Hotel Firenze

Dear Mr. Gregory,Thank you for your feedback!It is our pleasure knowing you enjoyed your stay with us and we truly appreciate your words addressed to the Staff for their service.We are glad our breakfast met your expectations too.Many thanks for staying with us, we hope to accommodate you again very soon. With best regards, Lucrezia IQ Hotel Firenze

Dear Mr. Gary,It has been our pleasure to have you here as our guest and reading that you appreciated our Staff assistance this much, really made our day!We thank you and we hope to have the opportunity of welcoming you back soon! Kind regards, Lucrezia IQ Hotel Firenze

Dear Radhika,Greetings from IQ Hotel Firenze and thank you for your review!It means a lot to us receiving such compliments addressed to our Staff and it is also rewarding for everybody.Looking forward to welcoming you back, we send you our Kindest regards, Lucrezia IQ Hotel Firenze

Dear Mr. Oscar,Thank you for your lovely review and for staying with us!Your compliments made us feel so proud, we cannot thank you enough.Thank you for appreciating Staff service and for highlighting how smoothly Front Desk agents handled the room change for additional night, it is very kind of you. We are pleased to know that our breakfast met your expectations too.We thank you once again and we look forward to welcoming you back. Best regards, Lucrezia IQ Hotel Firenze

Dear Mrs. Maria,Greetings from IQ Hotel Firenze and thank you for chooging us.We are happy to know you enjoyed your stay with us. On the other hand, we regret reading you had issues with parking and we take this occasion to inform you that our internal garage has a few parking slots and, for this reason, the possibility of parking inside depends on availability upon arrival.When you arrived, our garage was actually full but, every guest is free to take his own car to go out of town and return the evening, this is the reason why during the day garage may look empty.We are sure you agree that, if upon check in there is availability in the internal garage, we have to keep the slot for that guest's car for the entire stay, even if a guest is out for the day by car; otherwise, it would not be nice on guest's behalf and also difficult in terms of organization.Moreover, kindly note that internal garage and external garage rate is the same and it is honestly in line with other garages in town, located inside the restricted area (ZTL).However, every guest can choose a different parking solution, that may better suits his needs, also in terms of price.We thank you for your feedback and we hope to welcoming you back again in the future. With best regards, Lucrezia IQ Hotel Firenze

Dear Jheisson,Many thanks for your oustanding comment.It is an honor to know IQ Hotel Firenze has been the best hotel you have stayed at and we are extremely thankful and happy.We hope you will consider our hotel your home in Florence and you will return very soon! With kindest regards, Lucrezia IQ Hotel Firenze

Dear Mr. Benjamin,Thank you for your feedback.Your kind words and compliments are greatly appreciated, heartleft thanks!We are happy that you found a friendly atmosphere at IQ Hotel Firenze and that you had the opportunity to enjoy our hydro plunge pool.We look forward to welcoming you back. Kindest regards, Lucrezia IQ Hotel Firenze

Dear Nerelyn,How can we thank you for such a nice comment?Everything you wrote really made us very proud and happy: the fact that you appreciated our location, gym access and breakfast. We own you a special thanks for the compliments addressed to the staff!We hope to have the opportunity of welcoming you back. Best regards, Lucrezia IQ Hotel Firenze

Dear Ms. Monica,We are glad we met your expectations and your stay was an amazing one!Thank you for your kind review and for choosing our hotel.We remain at your disposal and we look forward to welcoming you back.Warmest regards, Lucrezia

Dear Jania,Thank you for choosing IQ Hotel Firenze and for leaving us your feedback.We are sorry to read that parking rate did not meet your expectations; the cost is honestly in line with other private garages located in the city center and inside the restricted area (ZTL), like us. On our website, it is specified that hotel is located in this restricted area of Florence and Reception Staff is always at guests' disposal for anything they may need before, during, after the stay. However, our garage is one of the available parking options in Florence; every guest is absolutely free to choose a different solution, that may better suits his needs, also in terms of price.We thank you once again and we hope to welcoming you back. Best regards, Lucrezia IQ Hotel Firenze

Dear Mr. Sumeet,Greetings from Florence and thank you for your review.We really appreciate your overall stay was pleasant and we thank you for choosing our hotel!We are sorry to read about the noise you heard during the stay and we regret to know it only after your check out; our Reception Staff is always available and we would have gladly assisted you on this matter when you were here. However, thank you for your feedback, we will check what happened, in order to improve this aspect.We hope to have the opportunity of welcoming you back and we send you our Best regards, Lucrezia IQ Hotel Firenze

Dear Mr. Roger,Many thanks for your feedback and for staying with us.It is a pleasure to read our breakfast service, room and facilities particularly met your expectations, we thank you.We look forward to welcoming you back. Kind regards, Lucrezia IQ Hotel Firenze

Dear Mr. David,Thank you for choosing IQ Hotel Firenze and for this thoughtful feedback!We work really hard to make our guests' stay as pleasant as it can be, and learning you appreciated it this much, made us so proud.We are glad you enjoyed all little touches we like pampering our guests with, along with hotel cleanliness and Staff service.We hope to have the opportunity of welcoming you back soon. With best regards, Lucrezia IQ Hotel Firenze

Dear Mr. Alejandro,Greetings from Florence and thank you for your feedback.We are glad you liked the Hotel atmosphere and our breakfast service and that you enjoyed our facilities. We own you a special thanks for the praise dedicated to our staff. We do love pampering our Guests!We all look forward to welcoming you back soon. With kind regards, Lucrezia IQ Hotel Firenze

Dear Mr. Edelmiro,Many thanks for choosing our Hotel and for taking the time to leave your feedback.We are delighted to know you had a good time with us and we hope to welcoming you back in the next future. Best regards, Lucrezia IQ Hotel Firenze

Dear Mr. Timothy,How can we express our gratitude for your lovely words? You have been the most kind, leaving us such a great review.Highlighting our Staff service, writing it made your stay, was so nice of you and it is very much appreciated.Thank you for staying with us, we hope you will consider IQ Hotel Firenze your place to stay in Florence and we look forward to welcoming you back very soon.Enjoy Rome and take care! Warmest regards, Lucrezia IQ Hotel Firenze

Dear Ms. Michelle Louise,Thank you for staying at IQ Hotel Firenze and for sharing your experience.Your comment made us very proud and your compliments to our breakfast made us even happier, thanks again!We all look forward to welcoming you back and, in the meantime, we send you our Best regards, Lucrezia IQ Hotel Firenze

Dear Mr. Paul,It is a pleasure to receive a review like yours, we thank you so much.We are glad hotel location and facilities met your expectations, along with staff friendliness!We thank you once again and we hope to have the opportunity of welcoming you back soon. Best regards, Lucrezia IQ Hotel Firenze

Dear Mrs. Rand,Greetings from Florence and thank you for choosing us. It was nice of you taking the time to leave us your feedback, many thanks.We are glad you enjoyed your stay and we hope you will return for another visit in a future occasion. With kind regards, Lucrezia IQ Hotel Firenze

Dear Mr Soohuk,We are very sorry to read your comments which, however, we expected. We confirm that unfortunately it is not possible to book a room for three people and check in with five people. There are rules that we must respect and that we cannot fail to take into consideration. Despite your attitude at check-in, we made ourselves immediately available to find an alternative solution, also giving you the possibility to find an alternative accommodation and cancel your reservation free of charge if the solution offered was not to your liking. You agreed to stay in our hotel but, evidently, the effort made to find a solution to the problem was not appreciated. We hope that, with greater calm and knowledge of the laws, you can understand the reason that prevents a hotel from letting five people sleep in a double room: hotels have occupancy limits for their rooms based on fire codes, safety regulations, and guest comfort. On the other hand, we are glad to know that you liked the hotel and its facilities.Sincerely

Dear Mr. Jack,Thank you for leaving us such a great feedback.We are pleased to know you had a nice experience at our hotel, that you took time to relax in our spa and taste our home-made pizza. It was kind of you to highlight our Staff courtesy, thank you.We look forward to welcoming you back, hopefully soon. With best regards, Lucrezia IQ Hotel Firenze

Dear Marcelo,Many thanks for your review and for staying with us.We are glad you particularly appreciated hotel cleanliness and room bathroom.We look forward to welcoming you back at IQ Hotel Firenze. With best regards, Lucrezia IQ Hotel Firenze

Dear Vince,It was so kind of you taking the time to leave your comment, thank you.It was our pleasure to have you among our guests at IQ Hotel Firenze and we hope you will consider us your home in Florence.We look forward to welcoming you back! Best regards, Lucrezia IQ Hotel Firenze

Dear Percita,Thank you for choosing us and for this review!We do love your praise and we are glad we met your expectations.We look forward to welcoming you back and, in the meantime, we send you our Kindest Regards, Lucrezia IQ Hotel Firenze

Dear Marcela,How can we express our gratitude for your kind words?Grazie mille!Let us thank you for your compliments addressed to the Staff first, it means a lot.We are thrilled to know your stay was great and our hotel location made easy to visit the city and discover the delicious florentine food.Thank you once again and we hope you will return soon.Warmest regards, Lucrezia IQ Hotel Firenze

Dear Louie,Thank you for your review and for staying at IQ Hotel Firenze.We are pleased to read you enjoyed our quiet and convenient location, as well as our property cleanliness. It is so rewarding to know you appreciated the professionalism of our Staff, many thanks!We look forward to welcoming you back very soon.Kindest regards,Lucrezia IQ Hotel Firenze

Dear Ashley,Thank you for choosing IQ Hotel Firenze and for leaving such a kind comment!We are happy to read that your stay was so pleasant and that you recomment our hotel, thank you.We hope to have the opportunity of welcoming you back soon and we send our Best regards, Lucrezia IQ Hotel Firenze

Dear Margwyn,Greetings from Florence and thank you for staying with us.It is so rewarding to receive compliments like yours and we are happy to know you loved our beds, room and location. Thank you for your praise to breakfast and staff too.Looking forward to welcoming you back, we send our best regards, Lucrezia IQ Hotel Firenze

Dear Manvir,Heartleft thanks for your comment and for staying at IQ Hotel Firenze!You compliments addressed to our Staff truly made us the happiest and we are glad that we have been part of such a great stay.Thank you for appreciating our breakfast and location too.We hope you will return very soon and, in the meantime, we send you our Best regards, Lucrezia IQ Hotel Firenze

Dear Ms. Andrea,Thank you for choosing IQ Hotel Firenze and for your great review.We are happy that you enjoyed room and its terrace, this is the perfect season to start spending time and realx out there.Many thanks also for your compliments addressed to the Staff, it is so rewarding.We look forward to welcoming you back soon in Florence! Best regards, Lucrezia - IQ Hotel Firenze

Dear Mrs. Leonor,How can we possibly thank you for such an amazing review?!It is an honor that you consider us one of the best hotels of your trip. Your compliments made us so proud and reading you appreciated room comfort, location, breakfast options and staff assistance is a pleasure. Many thanks for choosing IQ Hotel Firenze and for this outstanding feedback.We look forward to welcoming you back soon and we send you our Warmest regards, Lucrezia IQ Hotel Firenze

Dear Mr. Kenneth Alexander,What a pleasure to read your comment! Thank you for your kind words and for choosing our Hotel.We are glad that you enjoyed your stay with us and you particularly appreciated our hotel location and Staff courtesy.We look forward to welcoming you back and we send our Kindest regards, Lucrezia IQ Hotel Firenze

Estimado Sr. Ricardo,Gracias por elegirnos y por su comentario!Nos alegra mucho que su estancia haya sido tan buena y le agradecemos para sus cumplidos!Esperamos darle la bienvenida de nuevo pronto y le enviamos nuestrosSaludos Cordiales, Lucrezia IQ Hotel Firenze

Dear Darryl,Many thanks for this amazing comment!It has been our pleasure to have you among our guests and we are happy to know you appreciated our Staff assistance and facilities.We hope you will plan a future stay at IQ Hotel Firenze very soon and , in the meantime, we send you our Kindest regards, Lucrezia IQ Hotel Firenze