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Reviews of Hotel Serena

2 out of 5
Hotel Serena
Via Fiume 20, Florence, FI

Reviews

7.0

Good

Rating 10 - Excellent. 18 out of 100 reviews" "
Rating 8 - Good. 38 out of 100 reviews" "
Rating 6 - Okay. 26 out of 100 reviews" "
Rating 4 - Poor. 13 out of 100 reviews" "
Rating 2 - Terrible. 5 out of 100 reviews" "

7.6/10

Cleanliness

6.8/10

Staff & service

6.6/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Stayed 2 nights in Oct 2018

2/10 Terrible

Anon

Disliked: Staff & service, property conditions & facilities, room comfort
This was the worst hotel stay of my life. The owner and his wife screamed at each other all night and day. The owner entered our room while we were sleeping. The owner yelled at me when I went to check out and requested a printed copy of my receipt. I paid the bill, and then he grabbed the paperwork, yelled at me, and stormed out. When he came back, I used Google translate on my phone to help make sure I hadn't said something wrong given the language barrier. Again, using Google translate on my phone, I apologized for any confusion and asked for a printed copy of the bill. He yelled at me and grabbed me by my wrists and shook me. My sister and I had already paid, so we grabbed our luggage and left immediately. I would NEVER recommend this hotel to anyone given the experience. I have never been yelled at before like this-- much less assaulted.
Stayed 5 nights in Sep 2018

6/10 Okay

Edwin

Disliked: Staff & service
Noisy hotel
My hotel room was nice, but noisy during the night and very early morning. People talking loud and doors slamming. The hotel is located on the second floor, but there is no elevator from the street to the first floor this is a struggle when traveling with heavy luggage. The hotel is conveniently located two blocks away from the train station.
Stayed 2 nights in Sep 2018

10/10 Excellent

Jean F

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for a family stop in Floro
Great hosts, clean, incredibly convenient to the train station to drop our bags and venture out to see Firenze. Beds comfy, large room.
Stayed 1 night in Aug 2018

6/10 Okay

PD, Sussex, UK

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Basic hotel in good location
Initial problem with the hotel unable to trace my online booking, but fortunately a room was available. One of several hotels in the same building. Clean, functional and (by Florentine standards) reasonably cheap, but very basic - a bit of a throwback to the 1980s (but not in a retro way). My room was at the front and so subject to a lot of street noise – especially the cleaning at about 1am. Very convenient location, close to the railway station and the sights. Proprietor was friendly enough, but did not speak English and seemed reluctant to speak Italian slowly enough for me to understand.
Stayed 1 night in Sep 2017

8/10 Good

dawn, Britain

Liked: Cleanliness, staff & service, room comfort
great location for train station and local buses
room was basic but clean and hot chocolate at breakfast was wonderful!
Stayed 3 nights in Sep 2017

8/10 Good

Wayne

Liked: Cleanliness
Homely feel, great location .?
We enjoyed our stay at Hotel Serena, it was a homely feel, being so far away from home. Handy location to trains,&short walk to town centre, nice balcony off room.
Stayed 1 night in Jul 2017

6/10 Okay

Rod, Worcester, UK

Liked: Cleanliness, staff & service
Well situated for sights and station
Fairly basic but comfortable accommodation. Owners helpful but speak little English. Street was a bit noisy overnight...people rather than traffic.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home run hotel with very basic essentials. There's communication problem because the owners could only speak Italian. Our room was cold as the heating didn't function well. Blanket was old. There's also a dog in d hotel. Not a pleasant stay for our 4 nights there and it was expensive. We booked this hotel at the last minute because Hotel Consigli which we had booked months ahead informed us at last minute to cancelled our booking with them as they r renovating their rooms. I'm very unhappy with this as we had a very hard time finding another decent hotel at reasonable rate. The owner gave us a firenze magnet as a gesture of thanks.

6/10 Okay

Verified traveller

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A clean, comfortable room close to the train station and within walking distance of many sights.

8/10 Good

Sudha, Auckland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel, helpfull staff.
The hotel is very close to Santa Maria Nouvella station - just about 7-9 minutes walk. Our room wasspacious and clean. The breakfast start was at 7:30 am but since we had to leave even earlier, they served us early.... very impressed indeed. And they kept our luggage for us.

2/10 Terrible

Danielle, Toronto, Canada

Disliked: Staff & service, property conditions & facilities, room comfort
Good location, bad service
The hotel is conviniently located close to the train terminal. The hotel was clean but it is about it. The owners didn t speak anything but Italian. The breakfast was poor. We could hardly get any shampoo or soap for our room. The hotel was outdated and offered a very basis level of confort. It would rather be described as an hostel that an hotel per say. Even the only employee that could speak English didnt make any effort to satisfy us on any level.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed for 4 nights. Reasonable price, very close and convenient to train station and conference center in a good neighborhood (better than hotel in the other side of train station). Walking distance from all places of interests, since Florence is not a large city. Check in & out was in English and with good introduction to Florence. Room was comfortable and tidy. Warm and rich breakfast with Cappuccino every morning prepared by the old gentleman. The keys need to be stored in hotel without taking out, yet I felt safe since they were very alert every time I go in & out. Will stay again if revisit Florence.

10/10 Excellent

William, Thompson, Ohio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and comfortable stay for the price.
We had a great stay at the hotel. The room was fine with a view of the street. Only steps away from the train station. The complimentary breakfast was outstanding. The staff was very friendly and helpful.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable. Good breakfast. Quiet neighbourhood. Very convenient location. Staff could not converse in English. Wi-fi connectivity was poor.

4/10 Poor

Nathan, Minnesota

Liked: Cleanliness
Disliked: Staff & service, room comfort
Hotel was very close to the train station which was very nice, but the walls were extremely thin and heard lots of noise in our room, had trouble sleeping because of it. When we checked in, the gal at the front desk spoke English - we didn't see her the rest of the time and no one else that worked at the hotel spoke any English. This was mildly frustrating.

4/10 Poor

lily , london

Disliked: Property conditions & facilities, room comfort
Close to station
Grumpy old man at the reception, noisy at reception ! Noisy if you are facing the Main Street ! Beware of mosquitoes! Breakfast was not worth describing ! For the price you can get something better !

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Reasonable 3*
Very reasonable three star hotel. Very comfortable bed. Good coffee. Good location for conferences and station and not too far to sights. They just need to check nighttime telephone and door bell noise (best avoid any rooms beside reception).

8/10 Good

Maribeth, Chicago, IL

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Value
Hotel less than a 5 minute walk from Santa Maria Novella Train Station. Very convenient to the sights we wanted to see and the museums. Bed was brand new mattress and a bit stiff but overall good value for money. Breakfast very nice and just enough, coffee good.

8/10 Good

snacks on a train, usa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
convenient to train station
Great breakfast, great service, spacious room, reasonably close to tourist sites.Close to quite a few restaurants. Location could be noisy at night. A bit hard to locate as it was on the second floor and not prominently identified. The staff spoke minimal English but did a great job of being of service anyway. It was a good value for the cost.

8/10 Good

Malle, Van Anda, BC Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable room in excellent location
We had no trouble finding the hotel - just a 5 minute walk from train station. The location is great - everything to see and do within a 30 minute walk radius. Restaurants, stores and market around the corner. Owner spoke only a few words of English but through sign language and my dictionary I got him to book us a tour. Continental breakfast was limited but fresh and tasty. He made the best capuccino in our travels! Owner was really nice (outwardly looked like a typical "grumpy old man"!) and helpful. We would recommend the Hotel to everyone.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel!
we stayed 3 nights in this lovely hotel. Excellent location, close to all sights and near the train station. Our room was big and very clean. The staff were very friendly and helpful. Excellent wifi signal and good breakfast. A recommended hotel!

8/10 Good

D. Fernandes, Virginia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Walking distance from Florence SMN
Small family owned hotel. The owners are an older couple that do not speak English but recently hired someone to solve that problem. They opened the breakfast area 15 minutes earlier for us on the day that we left as a courtesy. The only issue we had was that the wi-fi did not work in the room and we had to sit in the hallway to use the internet.

10/10 Excellent

Louis, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location. Worth the money.
Less then 5 mins walking time from the Train station. The elevator is very small and in a very old fashion, good for two persons, but the hotel is on the first floor so it is not a problem to me. It is operated by a family and it gives me a feeling of B&B instead of a regular hotel. Staffs a very friendly and they love to speak Italian to you if you want to practice your Italian. They understood English so when I used up my few Italian words, I just speak English. Room is clean. It comes with a simple breakfast (bread, cereal, fruit, yogurt, juice and coffee). The water pressure is at the lower end in the shower but acceptable.

8/10 Good

zack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to train station
Not really comfortable place to stay. Feel like being watched all the time.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is close to the main train station. That's it. Try to find a different hotel. Our room was # 1. The room was exactly at the reception area. The doors are regular indoor room doors. All the noise from the phone, TV or people talking came directly in. The breakfast room was on the other side. Very loud. Worst part was that the bathroom door was a sliding door. A nob prevented the door of fully closing. It was 1 inch open! Very, very small bathroom. I am a normal size person of 140 pound and I had barley any room to towel off.

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Disapointed
During our stay, we felt that the owners were very rude to us. They wouldn't give us much information when we asked. We were very upset when we found out that you are not allowed to take the room key with you when you left. I don't mean after checkout, I mean during your stay. The keys are to be left in a public place where everyone can see that you are gone and can grab it, and go in your room while you are gone. I would not recommend this hotel to anyone.

10/10 Excellent

Jerome, Malta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All essential amenities are included
Very friendly staff. This hotel is only minutes away from the best tourist attractions in Florence and the rooms include all the essential amenities one would need including a private bathroom, TV and wifi. I would choose this same hotel if I had to visit Florence again.

6/10 Okay

Mia, London

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Very close to main tourist area and good value
The room was large and very fair value. But the street was a bit noisy if you want to relax with the window open. Hotel staff were friendly and phone in the morning to check if we wanted breakfast. Wifi was fast and reliable. The location was fantastic. 1 min walk from the main station and 5 min walk from the main tourist area.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
The hotel owner seemed kind of grumpy. Our room was directly connected to the lobby which made the noise unbearable

6/10 Okay

Mirko

Disliked: Staff & service, room comfort
Stayed 1 night in Apr 2019

2/10 Terrible

Danilo, São Paulo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Funcionários mal humorados, quarto horrível, velho, antigos, chuveiro péssimos, café ds manhã péssimo, tanto que não conseguirmos tomar. Tivemos muitas dificuldades pois estávamos com un bebê de 1 ano. Não recomendo.... não é um hotel, é uma pensão.
Stayed 2 nights in Oct 2018

8/10 Good

GIOV60, Napoli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Albergo senza pretese ma pulito e con una colazione più che decente. Molto soddisfatto
Stayed 2 nights in Oct 2018

6/10 Okay

Juan Javier

Hotel con mucho ruido de tránsito, la habitación es muy amplia, con una cama confortable y el baño está lindo. Wifi no existe casi no tiene alcance. La limpieza es pobre. Ubicación relativamente buena.
Stayed 2 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel carino, ottima posizione
Hotel al primo piano di un palazzo storico nei pressi della stazione. Stanza spaziosa e con tutti i comfort, buona la colazione, disponibile lo staff.
Stayed 1 night in Jun 2018

6/10 Okay

Verified traveller

Disliked: Staff & service
für einen Kurzurlaub ok. etwas laut. wenig Auswahl beim Frühstück
Stayed 2 nights in May 2018

10/10 Excellent

Isamara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maravilhoso
Não tenho palavras para explicar o acolhimento neste hotel. Me senti em casa. O quarto era lindo! A cama super confortável. O banheiro e o quarto sempre limpo. O café da manhã delicioso com tudo muito bem preparado. E ainda, o sr que nos servia com toda cortesia e gentileza. Localização ótima, próxima aos pontos turísticos e à estação de trem, o que nos facilitou a viagem a outras cidades próximas Florença.

6/10 Okay

Verified traveller

La camera un po' fredda. Vicinissimo alla stazione. Molto comodo. Molto gentili e soprattutto disponibili
Stayed 3 nights in Feb 2018

10/10 Excellent

Mert Cemalettin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Eviniz gibi, konum,rahalık,temizlik mukemmel
Harika bir karşılamaydı resepsiyonistin o güler yüzü ve şirin tavırları asla unutulmaz biz bal ayı çiftiydik ve herşey istediğimizden daha güzel geçti kahvaltısı temizliği mükemmel bir konaklama yeri herşey için samimi tavırlarıniz için teşekkür ederiz :))))
Stayed 2 nights in Nov 2017

8/10 Good

Rolland

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Excellent rapport qualité prix.
Très petit hôtel vétuste mais bon accueil efficace et sympathique. Travaux à proximité pour longtemps. Très bien situé.
Stayed 2 nights in Sep 2017

6/10 Okay

JARDEL

Liked: Cleanliness
Stayed 1 night in Sep 2017

8/10 Good

Marta, Barcelona

Liked: Cleanliness, staff & service, room comfort
Perfect fot a few days
My bedroom was really big. It has air conditioner and TV. Beds comfortable. The staff at the reception very nice and helpful. The only inconvenience I found is that there is no shampoo and the reception is not 24h. Keep in mind that it's not a hotel, it's a pension. Definetly I would repeat
Stayed 4 nights in Aug 2017

8/10 Good

LUIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BUENA RELACION COSTO BENEFICIO
EN TERMINOS GENERALES BIEN, MUY CERCA DE LA ESTACION SANTA MARIA NOVELLA Y MUY CERCA DEL CACO ANTIGUO. SE DEBE AGREGAR QUE LA ENTRADA EN EL PRIMER PISO ES MUY DETERIORADA YEL ASCENSOR AL SEGUNDO PISO DONDE ESTA EL HOTELNO SIRVE, POR LO DEMAS BIEN
Stayed 2 nights in Jun 2017

8/10 Good

Daniel

Liked: Cleanliness, property conditions & facilities, room comfort

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tavsiye edilmez,hem odaları hem sahipleri soğuk
Otel çok kötüydü. odalar cok soguktu ve ısıtma sistemi yok. Kalorifer var sadece çalışmıyor. Otel sahipleri hic bir şekilde ingilizce bilmiyor anlaşmak imkansız. Ayrıca otel sahipleri hic cana yakın insanlar degil, söylediginiz 1 söze karşılık 10 katı italyanca cevap veriyorlar.

6/10 Okay

Graciela

Liked: Cleanliness
Disliked: Staff & service, room comfort
Cercano a estacion de trenes
El hotel es aceptable en cuanto al precio, es atendido por sus dueños, un señor mayor amable, quien decide como dueño de casa. Contratamos dos noches, salimos el primer día, al regresar al hotel, nos habían cambiado de habitación, trasladando todas nuestras pertenencias, los pasaportes habían quedado en la caja de seguridad, no podíamos acceder a la habitación anterior porque ya estaba ocupada, por lo que tuve que entregarle la llave de la caja y él saco mis documentos. El colchon de la nueva habitacion tenia los resortes salidos, un desastre.

8/10 Good

Maria de Fátima

Liked: Staff & service
Recomendo para quem quer hotel simples, confortáve
Staff muito dedicado e prestativo. Quarto de tamanho razoável para quatro. Chuveiro com difícil controle de água quente/fria. Muito bom café da manhã.

6/10 Okay

Bosco, 京都

Liked: Cleanliness
駅に近いながら落ち着いた場所
シーズンによるのかも知れないが、値段は施設に対してやや高めの印象。JPYで4,000から5,000が妥当な感じ。（レセプションに誰かが常駐していなく、夜24時ごろに帰って来た宿泊客が表のドアを開けるのに呼び鈴を何度も鳴らし、ドンドン扉を叩くのでうるさかった）