Lobby sitting area

Reviews of The Market Urban Hotel

4 out of 5
The Market Urban Hotel
Via Nazionale 15, Florence, FI

Reviews

9.6

Exceptional

Rating 10 - Excellent. 625 out of 776 reviews" "
Rating 8 - Good. 108 out of 776 reviews" "
Rating 6 - Okay. 32 out of 776 reviews" "
Rating 4 - Poor. 9 out of 776 reviews" "
Rating 2 - Terrible. 2 out of 776 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Lisbel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Market Urban hotel was absolutely amazing, super clean, great location, staff beyond friendly, very high end in every way!
Stayed 4 nights in Mar 2024
Response from Giovanni - Guest Relations Manager on Mar 28, 2024
Dear Lisbel,We are thrilled to hear that your stay at The Market Urban Hotel in the heart of Florence was such a delightful experience! Your kind words about the spotless condition of our hotel, our prime location, and the friendly demeanor of our staff warm our hearts and affirm our commitment to excellence.We take great pride in offering an atmosphere that is at once welcoming and luxurious, and it gives us immense pleasure to know we've succeeded in providing a high-end experience for you. Our goal is to create a memorable stay for each and every guest, and it's wonderful to see that reflected in your review.Your commendation of our devoted team is especially appreciated; they work tirelessly to ensure that all our guests feel at home from the moment they step through our doors.We would be honored to have you return to The Market Urban Hotel for another exceptional visit. Whether you're looking to explore more of Florence's enchanting streets or simply wishing to unwind in refined comfort, our doors are always open to provide you with an unparalleled hospitality experience.Thank you once again for sharing your thoughts. We look forward to welcoming you back in the near future.Warm regards,

10/10 Excellent

Loong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice the place to stay and all the interesting places within walking distance, Very happy to have been there.
Stayed 3 nights in Mar 2024
Response from Urban Crew on Mar 25, 2024
Dear Loong,Thank you for taking the time to share your experience at The Market Urban Hotel! We are delighted to hear that you found our location in the heart of Florence to be convenient for exploring the city's fascinating sites. Our team, especially here in the city renowned for its art and history, is committed to ensuring that our guests are positioned to enjoy all the treasures within easy reach.It's fantastic to know that your stay with us contributed to a memorable trip. We always aim to create a comfortable and welcoming atmosphere, where every guest can feel truly at home amidst the urban charm of Florence.Should your travels bring you back to our enchanting city, we would be thrilled to welcome you once again for another delightful experience. Remember, The Market Urban Hotel is your go-to destination for top-tier service and an unbeatable location when you're looking to immerse yourself in everything Florence has to offer.Warmest regards,

10/10 Excellent

Nigar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Thanks to all staff in reception. Very kind, welcome and help any time you need. Hotel is located in 5-10 min from heart of Florence .
Stayed 3 nights in Mar 2024
Response from Giovanni - Guest Relations Manager on Mar 20, 2024
Dear Nigar,thank you ever so much for taking the time to post on your review of your recent stay with us here in Florence.We are really happy to see that you found the room comfortable and also that the team were so friendly and helpful; we strongly believe and try to provide services from the guests’ point of view to let them enjoy our beautiful city and give all the assistance they may need. Great to see that our central location worked so well for you :))We really hope to welcome you back as soon as you will plan your next visit in Florence. Warm regards,

10/10 Excellent

Andrea

Travelled with group
Liked: Cleanliness, staff & service
Beautiful hotel would stay here again
Stayed 2 nights in Mar 2024
Response from Lorenzo on Mar 18, 2024
Thank yoyu very much for your kind review.Our team will be delighted to hear that youenjoyed your stay.We trust we will have the opportunity to welcome you back in the near future. Kind regards.

10/10 Excellent

Michael, hermitage

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast at the boutique hotel is FIRST RATE and should be a strong consideration for staying there, in addition to the close proximity to both the train station and the historic center of Florence. Giovanni, in particular, was an excellent concierge and front desk associate. Staying at this hotel will save you taxi money getting to the area of the train station where many tours leave and where you can ride a tram in direct from the airport in 30 minutes.
Stayed 3 nights in Mar 2024
Response from Giovanni - Guest Relations Manager on Mar 17, 2024
Dear Michael,Thank You for taking time to share a review on your experience about your stay at our boutique hotel.We are delighted to hear that you not only appreciated the central location of our hotel but also our kind staff.Your remarks about our breakfast in particular make us very happy because our team works hard on offering great products in a nice setting with an impeccable service.It was truly a pleasure to personally take care of you throughout your stay with us :)))We hope to have the pleasure of welcoming you back very soon. Warm regards,

10/10 Excellent

Dan

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Very convenient location, good restaurants nearby. Good access to the conference center.
Stayed 3 nights in Mar 2024
Response from Giovanni - Guest Relations Manager on Mar 14, 2024
Dear Dan,thank You for Your great feedback on Hotels.comWe are really happy that You enjoyed Your stay with us.It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You experiece a wonderful stay in our amazing Florence :)))We look forward to welcoming you back in future.Warmest regards

8/10 Good

Greer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very happy
Stayed 2 nights in Feb 2024
Response from Giovanni - Guest Relations Manager on Feb 23, 2024
Dear Greer,thank You for Your great feedback on Hotels.comWe are really happy that You enjoyed Your stay with us.It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You experiece a wonderful stay in our amazing Florence :)))We look forward to welcoming you back in future.Warmest regards

10/10 Excellent

Rita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient location. Close to the train station and to all the major sites. Staff was also very friendly.
Stayed 3 nights in Jan 2024
Response from Giovanni - Guest Relations Manager on Jan 17, 2024
Dear Rita,Thank you for taking the time to write and share your experiences about Your stay with us with this great review!!!!We are delighted to read that You enjoyed our central location: our boutique hotel is located in the historical city center of Florence, really close to San Lorenzo Central Market where You could taste traditional Florentine dishes, the central station, the Dome and the main attractions that the city has to offer.We thank you also for complimenting the service you received. We look forward to welcoming you back. Kind regards,

10/10 Excellent

Darlene Mary Irene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at the front desk and breakfast place were so accommodating and professional. They were always so helpful. The hotel was located so close to Sta. Maria Novella train station, as well as the Duomo and other landmarks.
Stayed 2 nights in Jan 2024
Response from Giovanni - Guest Relations Manager on Jan 13, 2024
Dear Darlene Mary Irene,thank you ever so much for taking the time to post on your review of your recent stay with us here in Florence.Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our boutique hotel. It is nice to know that you were satisfied with our amazing location and the service of our team :)))We hope to have the pleasure of welcoming you backKind regards,

10/10 Excellent

Darlene Mary Irene

Stayed 3 nights in Jan 2024
Response from Giovanni - Guest Relations Manager on Jan 13, 2024
Dear Darlene,thank You for Your great feedback on Hotels.comWe are really happy that You enjoyed Your stay with us.It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You experiece a wonderful stay in our amazing Florence :)))We look forward to welcoming you back in future.Warmest regards,

10/10 Excellent

Aleksey, Nicosia

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is 3 minutes away from the SMN train station, 5 minutes from the historic center. Perfect for a business traveler for a short stay
Stayed 1 night in Jan 2024
Response from David on Jan 12, 2024
Dear AlekseyThank you so much for your wonderful review and for this perfect five star rating!We are sincerely grateful you chose the Market Urban Hotel.It is really lovely to see how much you enjoyed your time with us.We are looking forward to welcoming you back in the near futureBest regards,

10/10 Excellent

Prima

Travelled with family
Walking distance to train station, most of the popular sites and very kind/helpful staff.
Stayed 2 nights in Jan 2024
Response from David on Jan 10, 2024
Dear Prima,Thank you very much for a truly wonderful review!We sincerely appreciate your taking the time to share your positive impressions on this platform following your recent visit to the Market Urban Hotel. We are very glad you enjoyed our great location.Moreover, it is always a pleasure seeing the warm hospitality from our teams highlighted as such , and we will certainly will not miss to thank our team members for looking after you so well.We do hope to have the pleasure of welcoming you back very soon!Regards

10/10 Excellent

Virginia

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean, good central location, friendly staff.
Stayed 3 nights in Jan 2024
Response from David on Jan 10, 2024
Dear Virginia,Grazie mille for a truly wonderful review!It is really lovely to see how much you enjoyed your time with us and we are so pleased you appreciated our perfect location in the heart of Florence , the cleaness and most importantly the warm service delivered.Thank you again for your visit , and we all very much look forward to welcoming you back in the near future.Regards,

10/10 Excellent

Jorge, Miami

Travelled with family, Business traveller
Liked: Cleanliness
Excellent location
Stayed 1 night in Jan 2024
Response from David on Jan 10, 2024
Dear Jorge,Thank you very much for choosing the Market Urban Hotel for your visit to Florence.We are delighted to read you loved your stay with us and we are very grateful for your kind words regarding the location.We all look forward to welcoming you back in the near future.Kind regards,

10/10 Excellent

Linlin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is super convenient, walkable to most of the tourist areas. Rooms are clean, modern and bright, which I like the most. Staffs are very friendly and helpful. We went to Florence as a family. Enjoy the staying very much. Definitely recommend!
Stayed 3 nights in Dec 2023
Response from Giovanni - Guest Relations Manager on Jan 4, 2024
Dear Linlin,thank You for Your great feedback on Hotels.comWe are really happy that You enjoyed Your stay with us.It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You experiece a wonderful stay in our amazing Florence :)))We look forward to welcoming you back in future.Warmest regards

6/10 Okay

Jorge, Miami

Travelled with family
Liked: Staff & service
Short distance from the train station and monument
Stayed 3 nights in Dec 2023
Response from Giovanni - Guest Relations Manager on Jan 7, 2024
Dear Jorge,thank You for Your great feedback on Hotels.comWe are really happy that You enjoyed Your stay with us.It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You experiece a wonderful stay in our amazing Florence :)))We look forward to welcoming you back in future.Warmest regards

10/10 Excellent

Mary

Stayed 3 nights in Dec 2023
Response from Giovanni - Guest Relations Manager on Jan 8, 2024
Dear Marythank You for Your great feedback on Hotels.comWe are really happy that You enjoyed Your stay with us.It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You experiece a wonderful stay in our amazing Florence :)))We look forward to welcoming you back in future.Warmest regards

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly and welcoming.
Stayed 4 nights in Dec 2023
Response from Giovanni - Guest Relations Manager on Dec 30, 2023
Dear Richard,thank You for Your positive feedback on Hotels.comWe are really happy that You enjoyed Your stay with us.It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You experiece a wonderful stay in our amazing Florence :)))We look forward to welcoming you back in future.Warmest regards

10/10 Excellent

Vinaykumar, Charlotte

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Market Urban in Florence, Italy, is an exceptional value-for-money choice, particularly suited for tourists. Its location is unbeatable, being within walking distance from major attractions, restaurants, and shopping areas. Our stay in a quadruple room with two double beds was outstanding, easily one of the best accommodations for a party of four. The room's cleanliness, spaciousness, and maintenance were top-notch, meeting even the high standards of my family, who are particularly meticulous about cleanliness. The front desk staff deserve special mention for their constant warmth and readiness to assist guests, enhancing our overall experience. Do not be deceived by the hotel's modest exterior or compact lobby. For tourists, the essential factors are convenience, cleanliness, and comfort - the '3 Cs.' On these criteria, Hotel Market Urban scores a perfect 10/10. This establishment truly understands and delivers on the needs of its guests." I would love to come back and stay here again with family.
Response from Giovanni - Guest Relations Manager on Dec 23, 2023
Dear Vinaykumar,Thank you for such nice and attentive review; we appreciate Your feedback and the description about our boutique hotel.It is fantastic to know you felt comfortable with our equipped and comfortable family rooms, specially designed to provide our guests the best rest possible and making you feel like home.Our staff, housekeeping as well as front desk, work hard to make you feel like home and we are happy when we achieve it. We also appreciate your remark on our central location :))We hope that we have the chance to welcome you back to us.kindest regards

10/10 Excellent

Eric

Stayed 2 nights in Dec 2023
Response from David on Jan 10, 2024
Dear Eric,Thank you very much for such lovely review.We sincerely appreciate your positive feedbacks.We all very much look forward to welcoming you back in the near future.Kind regards,David

6/10 Okay

Cat

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Easy to walk around the area and close to the train station.
Stayed 2 nights in Dec 2023
Response from Giovanni - Guest Relations Manager on Dec 18, 2023
Dear Cat,Thank You for taking time to share a review on your experience about your stay at our boutique hotel.As You wrote, The Market Urban Hotel is the perfect base to explore Florence and its historical center, museums and shopping streets as everything is in a walking distance. We hope to have the pleasure of welcoming you back.Kind regards,

10/10 Excellent

nick

Stayed 3 nights in Dec 2023
Response from David on Jan 3, 2024
Dear Mr Nick,Thank you very much for your lovely review.We are delighted to read you had a perfect stay with us and we are sincerely grateful for your positive feedback .Thank you once again for your recent visit and we all very much look forward to welcoming you back in the near future.Kind regards,

10/10 Excellent

Robert

Travelled with family
The Hotel was very quaint and charming, wonderful boutique Hotel! Our room was very clean and well maintained. The staff was super friendly, and very accommodating. We would definitely recommend it to our friends!
Stayed 1 night in Dec 2023
Response from Giovanni - Guest Relations Manager on Dec 12, 2023
Dear Robert,thank You for Your great feedback!!!! We are really happy that You enjoyed Your stay with us.We are delighted that you enjoyed our decor. We are very proud of our unique designs and colours throughout the hotel so it is great to see that you also liked this!We are so pleased to hear that the team looked after you well. After all, it is people who make the difference :))We hope that we have the chance to welcome you back to us.kindest regards

10/10 Excellent

Huan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is super convenient for the travellers.
Stayed 3 nights in Nov 2023
Response from Giovanni - Guest Relations Manager on Dec 8, 2023
Dear Huan,Thank you very much for your kind review on Hotels.comWe are glad to hear that our location was just perfect for you: our boutique hotel is located in the heart of the city, few minutes walking distance the main attractions of Florence.We will be looking forward on welcoming you back again in near future.Kindest regards,

8/10 Good

Leslie, Mercer Island

Liked: Staff & service, amenities
Great staff and location but strange smells
Stayed 2 nights in Dec 2023
Response from Giovanni - Guest Relatiosn Manager on Dec 6, 2023
Dear Leslie,thank You for Your positive feedback on Hotels.comWe are really happy that You enjoyed Your stay with us.It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You experiece a wonderful stay in our amazing Florence :)))We look forward to welcoming you back in future.Warmest regards

10/10 Excellent

Bonnie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is incredibly friendly and accommodating, short walk to Santa Maria-Novella station, literally across the street from the leather goods market.
Stayed 1 night in Nov 2023
Response from Giovanni - Guest Relations Manager on Dec 6, 2023
Dear Bonnie,It's such a gift to read your wonderful review!We are thrilled to read you enjoyed our central location which makes walking to some of the best attractions our amazing city has to offer: our boutique hotel is located in the historical city center of Florence, really close to San Lorenzo Central, the central station, the Dome and all other main attractions are walking distance far from us.We all look forward to seeing you again on your future visits to Florence.Kind regards

4/10 Poor

Sruthi

I wouldn’t recommend staying here, the hallways and common area smell. I’m surprised there aren’t more reviews about this. After staying here, I looked at previous reviews and seems that the smell has been an issue since 2019 lol. The location is nice but I’m sure you can find a better place.
Stayed 2 nights in Nov 2023
Response from Michele Piccione-Hotel Manager on Nov 30, 2023
Dear Sruthifirst of all, thank you for choosing our hotel and I am sorry that during your stay you encountered a problem which, as you can verify, was present in 2019 immediately after the re-opening of the hotel for renovation but which was promptly resolved at the time . We will carry out further checks, although I must remember that the hotel is in the heart of the historic center with many restaurants around which do not always produce good smells. However, we would have been pleased if, by reading the other reviews, you could have also appreciated what is often said about our perfect location, spotlessly clean rooms and above all kind and always helpful staff!best regards.

10/10 Excellent

Jimmy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is close to the train station and the airport pick up location. Super easy to drag luggage a couple blocks to the hotel. We walked everywhere. Everything was reasonably in easy walking distance. We ate our way across Italy and didn't gain weight! Thanks to walking everywhere. Hotel staff was very nice, always with a greeting coming and going. Breakfast was very nice. Also some nice local restaurants nearby. Well recommended.
Stayed 4 nights in Nov 2023
Response from Giovanni - Guest Relations Manager on Dec 2, 2023
Dear Jimmy,Thank You for taking time to share a review on your experience about your stay with us!We are glad to read that you enjoyed our location, a few steps away from Florence's main attractions and a wide range of restaurants and bars, and the comfort of your room!As our aim is to satisfy all the needs of our guests and make them feel at home, we are proud to read that we have achieved our mission.We hope to have the pleasure of welcoming you back very soon. Warm regards,

10/10 Excellent

Paul

Liked: Staff & service, property conditions & facilities
Friendly staff. Unique ambiance and sleek light and thermostat controls.
Stayed 1 night in Nov 2023
Response from Giovanni - Guest Relations Manager on Dec 3, 2023
Dear Paul,thank You for Your great feedback on Hotels.comWe are really happy that You enjoyed Your stay with us.It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You experiece a wonderful stay in our amazing Florence :)))We look forward to welcoming you back in future.Warmest regards

10/10 Excellent

Rissa Jo

Stayed 2 nights in Nov 2023
Response from Giovanni - Guest Relations Manager on Dec 19, 2023
Dear Rissa Jo,thank You for Your great feedback on Hotels.comWe are really happy that You enjoyed Your stay with us.It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You experiece a wonderful stay in our amazing Florence :)))We look forward to welcoming you back in future.Warmest regards

10/10 Excellent

REGINA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel! Walking minutes from the train station and from the trolley that go to the airport! I didn't use uber, taxi or car for anything 😍😍😍
Stayed 1 night in Nov 2023
Response from Giovanni - Guest Relations Manager on Nov 28, 2023
Dear Regina,Thank You for taking time to share a review on your experience about your stay at our boutique hotel.As You wrote, The Market Urban Hotel is the perfect base to explore Florence and its historical center, museums and shopping streets as everything is in a walking distance. We really hope to welcome you back as soon as you plan your next visit in Florence. Warm regards.

8/10 Good

Syed Masood

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant and helpful people and good breakfast
Stayed 1 night in Nov 2023
Response from Giovanni - Guest Relations Manager on Nov 21, 2023
Dear Syed Masood,Thanks so much for taking the time to leave such kind words!We are happy to read that the service provided by the team was so great and made such a positive impact to your stay. We love to give all the information and suggestions a guest may need to enjoy our beautiful city. We are glad to know you enjoyed our breakfast which has specially been created to surprise our guests with a great and varied selection of healthy meals accompanied by first quality products.We hope to have the pleasure of welcoming you back very soon. Warm regards,

10/10 Excellent

Priscilla Bee Ling

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wasn’t told of any upgrade nor any VIP benefit.
Stayed 3 nights in Nov 2023
Response from Giovanni - Guest Relations Manager on Nov 21, 2023
Dear Priscilla Bee Ling,Thank you for taking the time to write and share your experiences.Regarding the upgrade for our VIP Guest, as clearly specified on Hotels.com it is possible only upon availability and we always try to meet our Guest expectations but it is not always possible as You can imagine!Anyway we are happy for Your score, it means that You enjoyed so much Your stay with us :)We hope that we have the chance to welcome you back to us.kindest regards

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Giovanni - Guest Relations Manager on Nov 21, 2023
Dear Michelle,thank You for Your great feedback on Hotels.comWe are really happy that You enjoyed Your stay with us.It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You experiece a wonderful stay in our amazing Florence :)))We look forward to welcoming you back in future.Warmest regards

6/10 Okay

Chloe

Stayed 2 nights in Nov 2023
Response from Giovanni - Guest Relations Manager on Nov 19, 2023
Dear Chloe,thank You for Your great positive on Hotels.comWe are really happy that You enjoyed Your stay with us.It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You experiece a nice stay in our city!We look forward to welcoming you back in future.Warmest regards

10/10 Excellent

Husain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Giovanni - Guest Relations Manager on Nov 8, 2023
Dear Husain,thank You for Your great feedback on Hotels.comWe are really happy that You enjoyed Your stay with us.It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You experiece a wonderful stay in our amazing Florence :)))We look forward to welcoming you back in future.Warmest regards

10/10 Excellent

Kathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn't actually stay here but was upgraded to a close by superior hotel. We were surprised to have the desk agent walk us to the new hotel! Great service.
Stayed 1 night in Oct 2023
Response from Giovanni - Guest Relations Manager on Nov 3, 2023
Dear Kathy,Thank you very much for your kind reviewWe always put all our efforts in making each of our guests feel at home by personalizing your experience every step of the way. Our Guests are special and important for us :))We look forward to welcoming you back.Warmest regards,

10/10 Excellent

Aidree

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Giovanni - Guest Relations Manager on Nov 2, 2023
Dear Aidree,Thank you so much for taking the time to leave us a fantastic feedback following your visit to our The Market Urban Hotel.We always put all our efforts in making each of our guests feel at home by personalizing your experience every step of the way. Our Guests are special and important for us and we are so glad you felt so welcomed :)))We hope that we have the chance to welcome you back to us.kindest regards

10/10 Excellent

Keith

Stayed 1 night in Oct 2023
Response from Giovanni - Guest Relations Manager on Nov 2, 2023
Dear Keith,thank You for Your great feedback on Hotels.comWe are really happy that You enjoyed Your stay with us.It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You experiece a wonderful stay in our amazing Florence :)))We look forward to welcoming you back in future.Warmest regards

10/10 Excellent

Rajeev

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff and location of hotel.
Stayed 2 nights in Oct 2023
Response from Giovanni - Guest Relations Manager on Oct 27, 2023
Dear Rajeev,thank You for Your great feedback!!!! We are really happy that You enjoyed Your stay with us.It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You feel comfortable during Your stay in Florence.We look forward to welcoming you back in future.Warmest regards

10/10 Excellent

Maiko, San Francisco

Stayed 1 night in Oct 2023
Response from Giovanni - Guest Relations Manager on Nov 17, 2023
Dear Maiko,thank You for Your great feedback on Hotels.comWe are really happy that You enjoyed Your stay with us.It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You experiece a wonderful stay in our amazing Florence :)))We look forward to welcoming you back in future.Warmest regards

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent two issues on first day were dealt with immediately. They were minor but the desk addressed them right away. Get the breakfast add on. Convenient to everything. Quiet room. Modern decor. Two thumbs up
Stayed 7 nights in Oct 2023
Response from Giovanni - Guest Relations Manager on Oct 26, 2023
Dear John,thank You for Your great feedback!!!! We are really happy that You enjoyed Your stay with us.It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You feel comfortable during Your stay in Florence.We look forward to welcoming you back in future.Warmest regards

10/10 Excellent

Jo-Anne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service from all staff especially Nicola was brilliant. Convenient location for a short stay in Florence. Clean, stylish and well sized rooms. Highly recommend staying here!
Stayed 1 night in Oct 2023
Response from Giovanni - Guest Relations Manager on Oct 25, 2023
Dear Jo - Anne,thank You for Your great feedback on Hotels.com!We are delighted that you enjoyed our wonderful location and our decor. We are very proud of our unique designs and colours throughout the hotel so it is great to see that you also liked this!We are glad to hear that our location was just perfect for you and you were satisfied with the cleanliness and functionality of our rooms.We look forward to welcoming you back in future.Warmest regards

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, great service
Stayed 4 nights in Sep 2023
Response from Giovanni - Guest Relations Manager on Oct 19, 2023
Dear Jacqueline,thank You for Your great feedback!!!! We are really happy that You enjoyed Your stay with us.It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You feel comfortable during Your stay in Florence.We look forward to welcoming you back in future.Warmest regardsGiovanniGuest Relations Manager

10/10 Excellent

Diana

Stayed 1 night in Oct 2023
Response from Giovanni - Guest Relations Manager on Nov 8, 2023
Dear Diana,thank You for Your great feedback on Hotels.comWe are really happy that You enjoyed Your stay with us.It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You experiece a wonderful stay in our amazing Florence :)))We look forward to welcoming you back in future.Warmest regards

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are excellent, friendly and helpful. I felt well cared for on this short stay. I would definitely stay again and highly recommend as a great centrally located stay!
Stayed 1 night in Oct 2023
Response from Giovanni - Guest Relations Manager on Oct 18, 2023
Dear Heather,Thank you very much for taking the time to share your experience on Hotels.comWe always put all our efforts in making each of our guests feel at home by personalizing your experience every step of the way. Our Guestsare special and important for us. We are so glad you felt welcome from the first moment and you enjoyed the central location of our boutique hotel.We will be looking forward on welcoming you back again in near future.Warm regards,

10/10 Excellent

Maiko, San Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Giovanni - Guest Relations Manager on Nov 7, 2023
Dear Maiko,thank You for Your great feedback on Hotels.comWe are really happy that You enjoyed Your stay with us.It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You experiece a wonderful stay in our amazing Florence :)))We look forward to welcoming you back in future.Warmest regards

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a wonderful boutique hotel conveniently located to the train station and into the old city center. Everything is within a fifteen minute walk from here. The staff is friendly and accommodating. The hotel is really updated and modern plenty of well placed outlets for charging. Lots of towels. A good breakfast and an elevator. I recommend this hotel
Stayed 3 nights in Oct 2023
Response from Giovanni - Guest Relations Manager on Oct 15, 2023
Dear Linda,wowwww, what a great review!! thank You so much!We are delighted that you enjoyed our wonderful location and our decor. We are very proud of our unique designs and colours throughout the hotel so it is great to see that you also liked this.We hope that we have the chance to welcome you back to us.kindest regards

10/10 Excellent

Yuetong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel. Cozy room, but spacious enough to fit two big checked bag and one cabin carry one bag for a couple. Spacious bathroom. Modern design. Very friendly and responsive front desk, prepare breakfast for us even we have to leave at 5am to the airport. Walkable distance to everywhere, supermarket nearby. Only downside is the I can hear the water drainage when upstair showering.
Stayed 1 night in Oct 2023
Response from Giovanni - Guest Relations Manager on Oct 15, 2023
Dear Yuetong,Thanks for sharing your experience with fellow travelers and us. We are delighted that you enjoyed the new design and style: our Urban concept born to offer high quality, high functionality and an environmental friendliness in the heart of Florence.We thank You again for great the compliments for the service provided by our staff; After all, it is people who make the difference :))We really hope to welcome you back as soon as you will plan your next visit in Florence. Warmest regards.

8/10 Good

Elizabeth, Wellesley

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Giovanni - Guest Relations Manager on Nov 3, 2023
Dear Elizabeth,thank You for Your pisitive feedback :)))We are really happy that You enjoyed Your stay with us.It is for all of us important to know that we met your expectations and your feedback means that we reached our goal: let You feel comfortable during Your stay in Florence.We look forward to welcoming you back in future.Warmest regards