Dear reviewer,Thank you for sharing your feedback about your recent stay with us. We appreciate your honest assessment of our hotel. While we may not be the fanciest hotel, we strive to provide a comfortable and satisfactory experience for all our guests, even for those staying for just one night.We're glad to hear that our convenient location near the train station and popular sites was beneficial for your visit. It's also great to know that our complimentary baggage storage service met your needs. As for breakfast, we understand your comment about it being okay, and we will take it into consideration as we continue to improve our offerings.Thank you for choosing our hotel,Best regardsAndrea Pucci - hotel manager

Dear guest,Thank you for bringing this matter to our attention. We apologize for any confusion or disappointment caused regarding the balcony in your room. We understand that the advertising picture may have given the impression that there would be chairs and a table provided for enjoying breakfast with a view of the cathedral.Please accept our sincere apologies for any misrepresentation. We will review the advertising materials to ensure that they accurately reflect the amenities and features of our balcony rooms.We appreciate your feedback, as it helps us identify areas where we can improve. We hope that, despite this issue, you had an enjoyable stay with us. If there is anything else we can assist you with, please don't hesitate to let us know.Best regards,Andrea PucciHotel Manager

Dear Marites,Thank you for taking the time to share your positive experience with us. We are delighted to hear that our hotel's proximity to the central station and attractions was convenient for your visit. It's always our goal to provide a convenient location for our guests to explore the city.We're also glad that our staff made a positive impression on you with their friendly service. We believe that excellent customer service is a key element of a memorable stay, and we strive to create a welcoming and accommodating environment for all our guests.Thank you once again for your kind words. It was a pleasure to have you as our guest, and we hope to welcome you back in the future.Best regards,Andrea PucciHotel Manager

Dear Yara,Thank you for sharing your feedback regarding your recent stay with us. We apologize for the issues you encountered during your visit and any inconvenience caused.We're sorry to hear that the room size did not meet your expectations. We understand that comfort is essential, especially when traveling with multiple guests. We will take your comments into consideration as we work towards improving our accommodations.Regarding the breakfast charges, we apologize for the misunderstanding. It's important for us to ensure that our guests receive accurate information about the inclusions of their reservation. We will review our communication and billing processes to avoid any future confusion.We are truly sorry to hear about the cleanliness issues you experienced. This is not representative of our usual standards, and we will address this with our housekeeping team to prevent similar occurrences in the future.We regret that the lack of air conditioning in your room affected your comfort. We understand that proper ventilation is crucial, especially in smaller quarters. During some period of the year to turn the conditioning on it is necessary to ask it at the reception. We will consider your feedback as we assess our amenities and facilities for future improvements. On a positive note, we're glad that our hotel's location near the train station and dining options in the area were convenient for you.Once again, we apologize for any inconveniences you experienced and appreciate your valuable feedback. If there is anything further you would like to discuss or if there is anything we can do to make it up to you, please feel free to reach out to us directly.Sincerely,Andrea PucciHotel Manager