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Reviews of Hotel Monna Lisa

4 out of 5
Hotel Monna Lisa
Borgo Pinti 27, Florence, FI

Reviews

9.0

Wonderful

Rating 10 - Excellent. 500 out of 811 reviews" "
Rating 8 - Good. 233 out of 811 reviews" "
Rating 6 - Okay. 48 out of 811 reviews" "
Rating 4 - Poor. 19 out of 811 reviews" "
Rating 2 - Terrible. 11 out of 811 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Ning

Stayed 9 nights in Dec 2023

10/10 Excellent

Mirjana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

YASMINA

Liked: Cleanliness, staff & service
Very beautiful hotel. I loved the garden area, same as the pictures! Staff was very nice especially Laura which is very helpful and friendly! The hotel is not far from restaurant and the chapel.
Stayed 3 nights in Dec 2023

8/10 Good

Geoffrey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great to see a team in a hotel working together
Stayed 7 nights in Dec 2023

10/10 Excellent

Alex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about this hotel. The hotel itself is beautiful, all of the staff is incredibly friendly and the location is perfect. We stayed in 3 hotels throughout our trip and this was our favorite!

8/10 Good

Julia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful palazzo very elegant setting. A little dated but still lovely. Breakfast is great but no restaurant at dinner time. Walk to great restaurants in five minutes. Reasonable price for such a lovely property
Stayed 2 nights in Dec 2023

10/10 Excellent

Wilson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at the Monna Lisa. Staff was extremely cordial, helpful and professional. The hotel itself is absolutely gorgeous, and the location is perfect. The breakfast was superb and the kitchen staff were awesome too. All in all, a great experience; highly recommended!!!

10/10 Excellent

Juan A

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a perfect hotel during a road trip thru Europe. Picked the hotel due for its magnificent decor and history. Staff is very attentive to our needs and assisted us for reservations to museums and restaurants during our 3 day 2 night stay. Excellent location near to all major POI. Public parking less than 2 minutes walk.
Stayed 2 nights in Nov 2023

10/10 Excellent

Wytosha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
$210 Extra MONEY REQUESTED AT SITE
Was charged a extra $210 a night when we arrived at the hotel and was not budgeted for and this extremely affected our trip. We had no other choice, but to pay the money we had nowhere else to go, and everything else was budgeted. They said this was due to it, being an extra person in the room, myself, and my daughter, which was stated on the reservation. They stated this was due to her insurance reasons, and that me and my daughter were not able to share the space without it being the extra fee.
Stayed 2 nights in Nov 2023

10/10 Excellent

Fumiko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you for your super friendly hospitality. We had very special memories at your hotel. Everyone is so friendly and so professional. We are so lucky to meet you In Firenze. I and my husband really want to back again!
Stayed 4 nights in Nov 2023
Response from Laura RM on Nov 19, 2023
Dear Mrs. Fumiko,thank you for your feed back, we are very gled read that you and your husband enjoyed your stay with us.See you soon at Monna Lisa Hotel!!!!

10/10 Excellent

dean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Properly is very beautiful and the staff ver friendly. We upgraded to a second floor room with a balcony overlooking their garden which was lovely. Staff extremely helpful and friendly. Breakfast was excellent.
Stayed 6 nights in Nov 2023
Response from Laura RM on Nov 19, 2023
Dear Mr. Dean,thank you for your feed back. We are very glad to read that you enjoyed your stay with us.Waiting to see you again in Monna Lisa we send our best regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
Great location to main monuments. Lots of great restaurants. Hotel lovely. Staff very helpful. Superior room very comfortable. Breakfast continental hot breakfast limited.
Stayed 4 nights in Oct 2023
Response from Laura RM on Nov 2, 2023
Thank you for your feedback.We are very happy that you had a grest stay with us.Best regards from Monna Lisa

10/10 Excellent

Sueanne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Hotel Mona Lisa exceeded our expectations in every way possible. The staff incredibly helpful, kind and professional. The hotel and grounds were exquisite steeped in history and maintained beautifully. It was a surreal experience to stay in a hotel with incredible history and elegance. Would absolutely stay here again!
Stayed 1 night in Oct 2023
Response from Laura RM on Nov 2, 2023
Thank you Mrs. Sueanne for your stay with us and for your feedback. we are very glad that you enjoyed your stay with us.Best regrads from Monna Lisa

10/10 Excellent

Bruce

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property surrounds multiple gardens and is located in Florence away from the maddening crowds. One can walk to the most popular attractions within minutes. Hotel Staff was extremely helpful in securring a taxi at 5:00 AM to the airport. Unfortunately, due to our brief stay, we were unable to enjoy the hotel's breakfast buffet and gardens during daylight hours. A tragically short stay at a classy hotel.
Stayed 1 night in Oct 2023
Response from Laura RM on Oct 23, 2023
Dear Mr. Bruce,thank you for your visit. We are glad that you enjoyed our hotel and we hope to see you again for a longer stay.

10/10 Excellent

Maddie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with nice rooms
Stayed 4 nights in Sep 2023
Response from Laura RM on Oct 23, 2023
Dear Maddie,thank you for your visit and your feedback.Best regards from Monna Lisa hotel.

10/10 Excellent

james

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel the staff was very accommodating
Stayed 2 nights in Sep 2023
Response from Laura RM on Oct 23, 2023
Thank you for your feed back JamesBest Refards from Monna Lisa Hotel

10/10 Excellent

Lora Lee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Very helpful staff. Good restaurants close by. Best hotel we have stayed at on our trip.
Stayed 3 nights in Sep 2023
Response from Laura RM on Oct 23, 2023
Dear Mrs. Lora,we are very glad you enjoyed your stay with us.Hoping to see you again we send Best Regards.

10/10 Excellent

Jeremy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The peaceful garden for escaping from the hub-bub of Florence was an absolute delight. The breakfast spread was absolutely exceptional. Sadly, no restaurant.
Stayed 4 nights in Sep 2023
Response from Laura RM on Oct 23, 2023
Dear Mr. Jeremy thank you for your visit and your feed back.We are starting with a restaurant and you can enjoy in your next stay.....Best regards from Monna Lisa

10/10 Excellent

Yasamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Initially we were on a room we did not like but later they moved us to another room which we liked. The staff is very friendly and they are accommodating when you ask them for something. Ramid at the breakfast serving area was very nice and provided great service to us. Thank you!
Stayed 3 nights in Sep 2023
Response from Laura RM on Oct 23, 2023
Good morning Mrs. Yasmin,thank you for your stay and your feed back.We are very glad to read that you enjoyed your stay with us.We hope to see you again in Monna lisa Hotel

2/10 Terrible

Ebrahim

Disliked: Cleanliness, property conditions & facilities
Horrible place to stay. The triple-bed room was next to the lobby and kitchen. A lot of noise throughout the night. Breakfast is just okay. A lot of dead bugs on the bathroom floor.
Stayed 3 nights in Sep 2023
Response from Laura Front Office Manager on Sep 21, 2023
Dear Mr. Ebra we are very sorry for the inconvenience that occurred during your stay.It's tru that some rooms are in an inconvenient position, but, our hotel is an historic residence and we cannot intervene on the structure of the rooms.However, we took action on the other problems you reported to us.We thank you for your review which will help us in our future work.

10/10 Excellent

Carol

Stayed 1 night in Sep 2023
Response from Laura RM on Oct 23, 2023
Thank you Mrs. Carol.Best regards from Monna Lisa!

10/10 Excellent

Lindy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My daughter and I stayed here and absolutely loved it. The hotel has a very classic charm with a beautiful garden. We were greeted upon entry and shown around the property, then to our room. We loved the history of the place and the authentic Italian charm. Our room was spacious and quiet with comfortable beds. There were plenty of toiletries. They did a turn down service in the evenings and put a little chocolate on our beds, along with a stepping mat and house slippers next to the bed. For breakfast there is a very nice buffet breakfast that had so many options and the staff is very kind and attentive. My daughter and I were so sad to leave when it was time to check out. We absorb loved our time staying at the Monna Lisa hotel. If you are looking for an authentic Italian feel for your stay, this is the place for you.
Stayed 4 nights in Aug 2023
Response from Laura RM on Oct 23, 2023
Dear Mrs. Lindy thank you for your visit.We are very glad that you and your doughter enjoyd your stay with us.We hope to see you again in Monna Lisa Hotel!

10/10 Excellent

Edwin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Monna Lisa Hotel is a charming, historic, haven situated within the historic district of Firenze. The staff were helpful and very friendly. The bar and garden was laid back and just what is needed after a day walking among the many historic sites. The daily breakfast, which was included in the bill, had many options and was provided by friendly staff in a beautiful setting. Our family loved it and will return!!
Stayed 3 nights in Aug 2023

10/10 Excellent

Jo

Stayed 2 nights in Aug 2023

10/10 Excellent

LYNDA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A rave for the garden! What a lovely place to sit and read or talk with friends in between sightseeing excursions.
Stayed 2 nights in Jul 2023

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Charming old Monastery converted into a Hotel. Great garden setting for lounging in peace with a drink. Good breakfast. Friendly staff. Excellent location. No Pool, no restaurant, although Expedia mentioned something like that in error, I think. Anyway, local dining had more international options in case you get tired of the typical trattoria menu.
Stayed 4 nights in Jul 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2023

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Far from the train station but a stunning hotel that is a converted monestary. Very quirky designed rooms and layout. Beautiful grounds and dining area with a great breakfast. Staff very helpful and attentive. Loved our stay here.
Stayed 3 nights in Jul 2023

10/10 Excellent

Sharon, FAR ROCKAWAY

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel within walking distance to all the attractions. The property is well kept. Our room was awesome. Loved it. The staff service was exceptional. Love the atmosphere. I will return next year.
Stayed 2 nights in Jul 2023

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, property conditions & facilities
The property is beautiful and well kept. The staff is friendly and professional. We got complimentary slippers and each day that the room was made, the staff left chocoloates on our pillows an two bottles of water. The breakfast in the morning is super complete with eggs, bacon, a variety of breads, pastries and desserts, ham, cheese, and ceral, along with juices. The staff will bring you coffee or tea according to your request. I had a capucchino every morning! In the evening, we sat outside on the courtyard and enjoyed a couple of spritz. The hotel is situated close enough to tourist attractions an great restaurants so that you could walk, but you can easily have the hotel call you a taxi is you prefer. Keep in mind that this is a multi0-building property and some of the rooms may not have access to an elevator, so make sure you ask if you cannot handle stairs.
Stayed 2 nights in Jun 2023

10/10 Excellent

Mina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Having a porter show us to our room was a great experience

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I can’t find the words to describe the charm of this magical hotel. It’s tucked away on a narrow street very close to the main shops and attractions of historic Florence. When you first enter, you see a beautiful open area with painted ceilings, which opens up to a spacious lobby area, which leads to an open garden courtyard. Seriously you won’t believe this garden! You are just meters from the bustling city, but it’s so quiet and peaceful. Our room even had a balcony overlooking the garden. If you are trying to find a boutique hotel that looks and feels exactly the way you think Florence looks from tv and movies, this is the one you want! We chose it because it had a really low price on Expedia, and we were a little worried about what it would be like since it was listed at a lower price compared to others on the site, so we really couldn’t believe our luck when we arrived and saw this place. It is exactly what we wanted. And the breakfast - other reviewers have written about how great it is. It is even better than you can imagine. A buffet of pastries, breads, cakes, eggs, meats, cheeses, cereal, yogurt, juices, amazing coffee, served in the garden patio by friendly staff. In the evenings there is a bar that will serve you drinks and snacks in the garden. We would definitely stay here again.
Stayed 4 nights in Jun 2023

10/10 Excellent

Maggie L

Stayed 1 night in Jun 2023

10/10 Excellent

Rosanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centrally located gem in Florence
We had a very pleasant stay at the Hotel Monna Lisa.It is a centrally located oasis in Firenze. The decor is amazing especially in the wonderful garden area. We were lucky enough to get one of the rooms with private balcony and it was very well-appointed and comfortable. It was such a joy to return to a quiet cool beautiful space after being in the hectic summertime in the city.
Stayed 2 nights in Jun 2023

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
We love the hotel, definetely if we are back in Firenze thats where we will stay. We love everything, all facilities, personal,room, garden, furniture,etc..... Probably one of the best breakfast you can find at any stay
Stayed 3 nights in Jun 2023

10/10 Excellent

Alejandro

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We love it
Stayed 3 nights in Jun 2023

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
THE BEST HOTEL IN FLORENCE. STAFF IS GREAT, BREAKFAST WAS SUPERB! THE GARDEN AREA IS A GREAT PLACE TO RELAX AND CHAT. HOPE TO GO BACK TO FLORENCE AGAIN SOON AND THIS IS MY HOTEL NOW

8/10 Good

Leslie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Rosine

Stayed 2 nights in May 2023

8/10 Good

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay in Florence
The front desk staff were not overly helpful for reservations and answering questions. The bar wait staff were very good. Friendly and attentive. Room was nicely sized and had all amenities Location was very convenient to the hotspots in Florence
Stayed 3 nights in May 2023

10/10 Excellent

Tob, Temple Terrace

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and knowledgeable of the area. Their recommendations for food and travel were excellent. The garden was beautiful.
Stayed 1 night in May 2023

10/10 Excellent

daniel m

Liked: Cleanliness, staff & service, property conditions & facilities
Whenever I go back to Florence, I will never stay anywhere else. The attention to detail, the excellent service from everyone that works there. My room was old world charming. I loved the garden. The buffet breakfast was the best I've ever had at a hotel. I highly recommend this establishment. If I could give them 15 stars I would. Thank you for making my trip so memorable.
Stayed 1 night in May 2023

8/10 Good

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay! The breakfast was amazing
Stayed 2 nights in May 2023

10/10 Excellent

giuliana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Mona Lisa is a hidden gem. The hotel is beautiful in its old world style, with roses and flowers and even blooming citrus trees in its interior and quiet courtyard. A delicious and abundant buffet is served every morning in a stately dining room overlooking the garden. I found the staff attentive and helpful always. Don’t miss this charming spot on your next visit to Florence!
Stayed 10 nights in Apr 2023

10/10 Excellent

Pauline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, friendly & helpful staff. Room was good size, bed comfortable just could do with update. Breakfast fantastic & they have beautiful garden setting. Would recommend this hotel if staying in Florence.
Stayed 3 nights in Apr 2023
Response from Manager Mrs BEATRICE TACCOLA on Apr 25, 2023
Dear Pauline, thank you so much for your feedback, we hope to host you again at Monna Lisa

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023

10/10 Excellent

Duncan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful breakfast and lovely staff!
Stayed 5 nights in Apr 2023
Response from Manager Mrs BEATRICE TACCOLA on Apr 25, 2023
Hi Duncan, thanks for Your feedback

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Nice place.
Stayed 6 nights in Apr 2023

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Apr 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating and friendly staff.
Stayed 5 nights in Apr 2023