Chapel

Reviews of Four Seasons Hotel Firenze

5 out of 5
Four Seasons Hotel Firenze
Borgo Pinti, 99, Florence, FI

Reviews

9.8

Exceptional

Rating 10 - Excellent. 203 out of 231 reviews" "
Rating 8 - Good. 20 out of 231 reviews" "
Rating 6 - Okay. 8 out of 231 reviews" "
Rating 4 - Poor. 0 out of 231 reviews" "
Rating 2 - Terrible. 0 out of 231 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful gardens with wonderful sculptures are a special asset of this property!
Stayed 3 nights in Mar 2024
Response from Max Musto General Manager on Mar 18, 2024
Dear Sarah,Thank you for choosing us for your Florentine experience.I am delighted to read that you appreciated our garden with our seasonal selection of sculptures from Frilli gallery.Looking forward to your next visit,Best regards,

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unsurprisingly, this hotel is magnificent and exceeded all of my expectations. The palazzo is stunning and the interiors are just what you'd want from a Renaissance palazzo. My room was a little paradise and I am so sad to leave. I stayed for a week and this hotel became a second home. The area is a short walk from the city centre but is far enough removed that it's quite tranquil. With the largest private garden in the city, it was a true oasis. The Atrium Bar and Il Palagio were a drink and food lover's dream. I sampled the tasting menu at Il Palagio and it was to die for. I waiters were brilliant. The sommelier offered the most delicious wine pairings. Highly recommend the vintage negroni for your aperitif. As you'd expect from the Four Seasons, the service was unparalleled. Everyone knew my name, what i liked to drink, coffee preferences, etc. I wanted to offer special thanks to Serena with in-room dining, as well as to Giovani and Emanuele with the breakfast service. You were all standouts and I'm so glad I got to know you a bit. The woman who did the turndown service was also a delight -- I'm sorry I don't know her name. I had a 75-minute massage with Francesca who worked miracles and the spa treatments are superb. Kristina at the spa reception was also wonderful--she gave me a lot of history about Florence and the story behind some of the Santa Maria Novella products. Much appreciated. Already planning my return. This is one of the best 4S properties in the world!
Response from Max Musto, General Manager on Mar 15, 2024
Dear Alex,It is a true honour to read your note, and we are more than glad to read that you had a memorable stay, from the breakfast to the turn down. Please rest assure that I'll pass your compliments to Serena, Giovanni, Emanuele, Francesca, Kristina and the rest of the team.We look forward to welcoming you again in your Renaissance home!My warmest regards

10/10 Excellent

Mohammad

Stayed 2 nights in Dec 2023

10/10 Excellent

Val, Lake Forest

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked a Suite and when got to the room, it was a normal side room with no separate sitting area. Suites always have oversized rooms or even more so a separate siting area. My room did not. A mentioned it to the hotel and upon check-out, the hotel comped me a very expensive bottle of wine I had with my dinner and free breakfast. I thought it was an extremely kind gesture which I didn’t expect. At best, the room is a Jr. Suite, but definitely not a Suite. Restaurant is Michelin 1 star, which was awesome. Overall, an extremely pleasant experience.
Stayed 1 night in Dec 2023

10/10 Excellent

Nayalya

Stayed 2 nights in Jun 2023
Response from Max Musto, General Manager on Dec 4, 2023
Buongiorno and thank you for sharing your feedback, we are more thank glad to read that you have a memorable stay with us.Warmest regards,

10/10 Excellent

Jose, Miami

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No Is a centric hotel, close to everything with historic importance, very friendly staff, authentic intención to help. The property was a house for the Medici family.
Stayed 2 nights in Jul 2023
Response from Max Musto, General Manager on Aug 1, 2023
Dear Jose,Thank you so much for your review, we are glad to read that you enjoyed your stay in our historical property and our Team's attention to details.We hope we will have the chance to welcoming you soon again.Best regards

10/10 Excellent

Alexandra

Travelled with partner
Liked: Staff & service, property conditions & facilities
The people who work at this hotel make it even more beautiful and inviting. My husband and I only stayed one night before heading to a wedding outside of the city and the staff at the front desk, concierge, and restaurant were incredibly accommodating and nice. Would recommend for anyone coming to Florence!
Stayed 1 night in May 2023

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's astounding to have this large garden, almost always empty, in the middle of Florence.
Stayed 4 nights in Mar 2023

10/10 Excellent

Linyi

Stayed 2 nights in Jan 2023

10/10 Excellent

HASHIM

Stayed 4 nights in Jan 2023

10/10 Excellent

Nasser, Tigard

Stayed 7 nights in Jan 2023

10/10 Excellent

Austin

Stayed 3 nights in Aug 2022

10/10 Excellent

Monique

Stayed 3 nights in Aug 2022

8/10 Good

Payam

Travelled with family, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Thank you Max the GM to make our stay special. The hotel it self looks amazing and the pool it worth to try. Staff are very friendly and the food at the hotel was super delicious. Just the cleaning the room could be better.
Stayed 3 nights in Jul 2022

10/10 Excellent

Dotan

Stayed 3 nights in Apr 2022

10/10 Excellent

Islam

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing all around
Stayed 8 nights in Feb 2022
Response from FSFlorence on Feb 15, 2022
Dear guest, Thanks so much for leaving such a great review after your experience with us. Looking forward to your next visit. Best regards, Max Musto General Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice overall experience. Entire staff was kind, helpful and available all the time. The hotel is in an amazing palace which is perfectly maintained and exceptionally clean. The bar/lounge is an experience itself.
Stayed 1 night in Jan 2022
Response from FS Staff on Feb 10, 2022
Dear guest, I would like to thank you personally for leaving such a great review after your experience with us. Looking forward to your next visit. Best regards, Max Musto General Manager

10/10 Excellent

Shallom

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic!
Four Seasons Hotel one of the finest hotel in Florence. Great location, wonderful, friendly and helpful service. We loved our staying at this luxurious hotel.
Stayed 1 night in Dec 2021
Response from FSFlorence on Dec 21, 2021
Dear Shallom, I would like to thank you personally for leaving such a great review after your experience with us. Looking forward to your next visit. Best regards, Max Musto General Manager

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2021
Response from FSFlorence on Dec 28, 2021
Dear Dan, Thanks so much for giving us the highest rate. We are glad to read that you enjoyed our property. Looking forward to your next visit. Best regards, Max Musto General Manager

10/10 Excellent

Lucas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Amazing service and rooms. Location was slightly inconvenient but still walkable to main attractions.
Stayed 3 nights in Nov 2021
Response from FSFlorence on Nov 26, 2021
Dear guest, Thanks for your review after your stay with us. Looking forward to your next visit. Best regards, Max Musto General Manager

10/10 Excellent

Youngsoon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from FSFlorence on Nov 26, 2021
Dear Guest, Thanks so much for this great review after your stay. We hope to have the chance of having you back as soon as possible. Best regards, Max Musto General Manager

10/10 Excellent

Bryon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property, people snd atmosphere.
Stayed 4 nights in Oct 2021
Response from FSFlorence on Oct 29, 2021
Dear Bryon, Thanks so much for this great review after your stay, We hope to have the chance of having you back as soon as possible. Best regards, Max Musto General Manager

10/10 Excellent

kil soo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2021
Response from FSflorence on Nov 26, 2021
Dear Guest, Thanks so much for this great review after your stay. We hope to have the chance of having you back as soon as possible. Best regards, Max Musto General Manager

8/10 Good

Sharan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is good and rooms are very spacious. The staff are also friendly and well trained and the hotel overall is also very nice with great gardens. The concierge were super helpful (the chat on the app is super convenient). I would however say that everything in the hotel is very overpriced. Considering you're spending 1k on the room, you'd expect them not to overcharge on everything else. Anyway overall a pleasant stay.
Stayed 4 nights in Sep 2021
Response from FSFlorence on Oct 6, 2021
Dear Sharan, Thanks for your nice review. We are happy to read that you enjoyed your stay. Looking forward for your next visit. Best regards, Max Musto General manager

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible hotel
Incredible attention to every detail. Room was spotless. Notified them of visiting for special occasion and they had cake and sparkling wine delivered to the room.
Stayed 2 nights in Sep 2021
Response from FSFlorence on Oct 6, 2021
Dear Scott, I would like to thank you for choosing us for such an important event as your honeymoon. We are happy to read that you've had such a nice experience. Looking forward to your next visit. Best regards, Max Musto General Manager

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2021

10/10 Excellent

Anna

Stayed 2 nights in Aug 2021

10/10 Excellent

Luigi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a fantastic stay
Stayed 1 night in May 2021
Response from FS Florence on Jun 8, 2021
Dear Luigi We are delighted to read that you had a nice experience with us. Looking forward to your next visit. Best regards, Max Musto General Manager

10/10 Excellent

Verified traveller

Stayed 3 nights in Sep 2020
Response from FSFlorence on Sep 18, 2020
Dear Guest We are glad to read that you had a nice experience and you gave us the maximum score. Looking forward to having you back soon. Best regards, Max Musto General Manager

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My eternal smile
It is rare that an elegant hotel is professional, elegant and fun. The Four Seasons in Florence, Italy has managed to achieve all of these qualities. Although we were there for my birthday, I wanted to surprise my friend with a pastry that she loves. We can not get it in the U.S. I asked the restaurant staff if possible, can they try to get it for us. Not only did they get it, but presented it to our table as a birthday cake with candles in it.I don't know who was more emotional me or my friend. Thank you Giulia. We had such fun speaking with Frederico at the reception desk, Rado at the front door and all the lovely staff that we came into contact with. The garden was simply beautiful and relaxing. Thank you for a magical experience. I hope that you are all well during this difficult time.
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2020
Response from FS Florence on Mar 2, 2020
Dear guest, Thank you for rating us with the best possible score. Looking forward to your next visit. Max Musto General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2020
Response from FS Florence on Mar 2, 2020
Dear guest, Thank you for rating us with the best possible score. Looking forward to your next visit. Max Musto General Manager

10/10 Excellent

DK

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
best hotel I have visited, beautiful place to stay
Stayed 5 nights in Jan 2020
Response from FS Staff on Jan 21, 2020
Dear guest, Thank you very much for leaving a review after your stay with us. We are proud to be defined the best hotel that you have ever visited. Looking forward for your next visit. Max Musto General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique is unique xxxxxxxxxxxxxxxxxxxxxxxxxxcxxxxxxxxxxxx
Stayed 2 nights in Jan 2020
Response from FSFlorence on Jan 16, 2020
Dear guest, We are happy to read your nice words on our Florentine property. We are looking forward to your next visit. Best regards, Max Musto General Manager

10/10 Excellent

JavierB, Washington DC

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing architecture. Impecable service and room. We had dinner at the main restaurant and it was pricey but excellent. Location a bit away from the old town (25 minutes walk). I would help to have a shuttle service at least during some hours of the day.
Stayed 6 nights in Nov 2019
Response from FSFirenze on Dec 16, 2019
Dear Javier Greetings from Florence! Thank you very much for leaving a review after your stay with us. We are glad to read that you enjoyed the experience in our Palagio restaurant. We are sorry to read that you were not informed of our shuttle service operating around 6/7 times a day and connecting the hotel to Palazzo Tornabuoni. Hoping to having you back soon as our guest. Best regards, Max Musto General Manager Four Seasons Hotel Firenze

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything and Everyone was AMAZING! Room, View, Concierge...
Stayed 5 nights in Oct 2019
Response from FS Staff on Oct 28, 2019
Dear guest, Thanks so much for leaving such a nice review after your stay with us. Looking forward to your next visit. Best regards, Max Musto General Manager

10/10 Excellent

Farah, California

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place. Staff are the best and it feels like home away from home.
Stayed 4 nights in Sep 2019
Response from FS Florence on Sep 17, 2019
Dear Farah, Thank you very much for your kind words. We are honored to be considered your home away from home, might you feel welcome here any time! Warm regards and see you soon, Max Musto General Manager

6/10 Okay

Sami

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Four seasons
The hotel is in a beautiful location and the staff are second to none. If something does go wrong, the hotel doe their utmost to fix the issue. The downside is the extremely high price for the accommodation. The standard room prices don't include breakfast which is somewhat off putting when you are paying so much in the first place.
Stayed 1 night in Sep 2019
Response from Max Musto on Sep 6, 2019
Dear Sami, First of all, we would like to thank you very much for being our guest and leaving a review after your stay here. We are glad to read that you enjoyed our staff and property. Our aim is to be a home away from home for our guests and to make them feel a unique experience. We will definitely use your feedback in order to improve furthermore our guests' experience. Looking forward to having you back soon. With all my best regards, Max Musto General Manager Four Seasons Hotel Firenze

10/10 Excellent

Michael

Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property - features, layout, ambience, convenient location
Stayed 8 nights in Aug 2019
Response from FSFlorence on Aug 20, 2019
Dear Guest, thank you very much for reviewing our hotel after your stay with your kind words. We are glad that you had a pleasant experience and we can only look forward to welcoming you soon again! My best regards, Max Musto

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property on beautiful grounds in easy walking distance of the sights. The people were great and we loved the outside dining and views. Will definitely return
Stayed 3 nights in Aug 2019
Response from FS Florence on Aug 12, 2019
Dear Guest, thank you for leaving this kind review. We are very glad you enjoyed your experience with us and we are looking forward to welcoming you soon again! My best regards, Max Musto General Manager

10/10 Excellent

Sameer, Norwich

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort-like hotel in the middle of Florence. 10mins walk into the city for all its culture but reassuring to return to 5 star luxury residence when you want to be pampered and enjoy the pool or spa. Customer service exceeds any expectations - it doesn’t get better than Four Seasons.
Stayed 4 nights in Jul 2019
Response from FSFlorence on Jul 31, 2019
Dear Sameer, Thank so much for leaving a review after your stay. We couldn't be happier to read your nice words. Our aim is being a home away from home for our guests and we are glad to know you felt like this while with us. Looking forward to having you back soon with us. Best regards, Max Musto General Manager Four Seasons Firenze

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have had a wonderful stay - loved it! Beautiful hotel, excellent staff, really special decor and style.
Stayed 2 nights in Jul 2019
Response from FSFlorence on Jul 31, 2019
Dear guest, Thank you so much for your amazing words. Looking forward to having you back soon. Best regards, Max Musto General Manager Four Seasons Hotel Firenze

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019
Response from FS Florence on Jul 22, 2019
Dear guest, Thank you very much for leaving a review after your stay with us. We are glad to have met your expectations. We hope to have you soon back in Florence. Best regards, Max Musto General Manager

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply the best
Outstanding property, grounds, and service. Highly recommended.
Stayed 3 nights in Jun 2019
Response from FS Florence on Jun 26, 2019
Dear Sean, Thanks so much for this amazing review on our service and hotel. Looking forward to having you back soon. Daniela Trovato Hotel Manager

10/10 Excellent

Verified traveller

Stayed 4 nights in Jun 2019
Response from FS Florence on Jun 26, 2019
Dear guest, Thanks for this nice review. We hope to have you back soon with us. Best regards, Daniela Trovato Hotel Manager

10/10 Excellent

ANA MARIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from FSFlorence on Jun 11, 2019
Dear Ana Maria, Thanks so much for leaving a review after your experience with us. Looking forward to having you back soon. Daniela Trovato Hotel Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful sprawling property set in a lovely garden ... you feel you are truly living in a Villa ... wonderful service and charming staff always ready to help. A unique experience
Stayed 3 nights in May 2019
Response from FS Firenze on May 29, 2019
Dear guest, Let me thank you personally for leaving this amazing review after your stay with us. We are really looking forward to having you back soon as our guest. Best regards Daniela Trovato Hotel Manager

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tuscan Palace highly recommend
Four Seasons Florence can only described as a palace. The grand foyer, the luxury furnishings, impressive art collection and the huge beautiful gardens are just amazing. We upgraded to a Junior Suite which was luxurious and absolutely massive. The staff are most welcoming and professional. Highly recommend.
Stayed 2 nights in Apr 2019
Response from FSFlorence on Apr 30, 2019
Dear Peter, We couldn't be happier to read this amazing review after your stay with us. We are delighted that you found the staff professional and welcoming, as our main aim is to make people feel at home. We are looking forward to having you back soon with us. With all my Best regards, Daniela Trovato, Hotel Manager

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2019
Response from FSFlorence on Mar 28, 2019
Dear Jose thanks so much for your positive reply. Looking forward to having you back as our guest soon. Best regards, Daniela Trovato Hotel Manager