- Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My eternal smile
It is rare that an elegant hotel is professional, elegant and fun. The Four Seasons in Florence, Italy has managed to achieve all of these qualities. Although we were there for my birthday, I wanted to surprise my friend with a pastry that she loves. We can not get it in the U.S. I asked the restaurant staff if possible, can they try to get it for us. Not only did they get it, but presented it to our table as a birthday cake with candles in it.I don't know who was more emotional me or my friend. Thank you Giulia. We had such fun speaking with Frederico at the reception desk, Rado at the front door and all the lovely staff that we came into contact with. The garden was simply beautiful and relaxing. Thank you for a magical experience. I hope that you are all well during this difficult time.