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"Thank you for a delightful stay! Your impeccable service and comfortable accommodations made my visit truly enjoyable. Looking forward to returning soon."
Our shower water was dirty brown. Dirty enough that the clean white towel was covered in brown “rust like” coloring. During the night our A/C somehow automatically switched to heat and we woke up to the room temperature being 85 degrees! To top it all off, the hotel is under renovation, making handicap parking an inconvenience and it being noisy. Overall, a very unimpressive stay.
I booked a room with them and I was in a position had to change rooms due to cleanliness. The room they put me in it was mold everywhere and the room smelled horrible the room smelled like an ash tray and clearly I booked a non smoking room and the sheets and bed spread was filthy, oven not working and also intercom not functioning so every time have to come down. Because of the time i was too tired to not entertain and book another room. The manager at that time said they were going to give me a refund. I told the clerk and she told me the housekeeping crew was gone so they gave me a new mate and sheets. This process took two hours to settle down. This was the worst experience I ever had with a hotel. During checkout time they told me that in order to get a refund I had to go through Expedia and Expedia has to call them in order to get my refund(Giving me a round around).The entire stay was horrible. If i could give them a zero I would.
Jayapragash
Stayed 1 night in Dec 2023
6/10 Okay
Leah
Travelled with family
Dec 25, 2023
Liked: Staff & service
Hmmm... Customer Service was great
Rob in the bistro was amazing. He makes this place great. Customer Service was good. My room however-The first one smelled funky and was dirty. The second had a strong perfume smell and a little dingy with stains everywhere. The people above us were loud for hours. We ended up calling and asking if the front desk would say something in which they handled it.
Leah
Stayed 1 night in Dec 2023
Response from Heather N., -TFA on Dec 28, 2023
Thank you for taking the time to share your recent experience with us. We understand that you had concerns regarding the condition of the hotel. With your feedback in mind, we have just kicked off a full renovation at the property and are working diligently to rectify the problems that you have addressed. We again thank you for your time and apologize for the inconvenience. It is our hope that we can welcome you back to our hotel soon, where we can provide you with the experience that you deserve. Please do not hesitate to reach out to us directly, best wishes and safe travels!
Staff is always a plus. Staff was very courteous and kind. Gym, pool, bistro, lobby, everything, everywhere was spotless. The beds were comfortable, amazing! Glad we chose our stay here...
Walter
Stayed 4 nights in Dec 2023
Response from Heather N., -TFA on Dec 28, 2023
Thank you for sharing your experience with us. We hope to welcome you back to our soon to be NEWLY renovated property on your next trip.
Thank you for taking the time to leave us a 10/10 review. Your review has brightened our day. We put a lot of effort into providing comfortable accommodations and excellent customer care. Appreciate you taking the time to notice our efforts and for letting us know how much you enjoyed your visit. We value your feedback and look forward to seeing you again.
Thank you for taking the time to leave us a perfect score. We hope to welcome you back on your next trip!
10/10 Excellent
Everette
Nov 25, 2023
Everette
Stayed 3 nights in Nov 2023
Response from Heather N., -TFA on Dec 28, 2023
Thank you for taking the time to leave us a 5/5 review. It is always encouraging to receive positive feedback from those who matter the most - you! We hope to welcome you back on your next adventure.
8/10 Good
Joyce
Nov 9, 2023
Joyce
Stayed 1 night in Nov 2023
Response from Heather N., -TFA on Dec 28, 2023
Thank you for taking the time to leave us a review. Your 4-star rating means a lot to us because our team works hard to make sure every guest has a great experience. Please let us know how we might serve you more effectively on your next visit, as we’re always seeking to improve. We’d love to have you stay with us again soon.
10/10 Excellent
Carol
Travelled with family and small children
Oct 28, 2023
Liked: Amenities
Cx
Carol
Stayed 1 night in Oct 2023
Response from Heather N., -TFA on Dec 28, 2023
Thank you for taking the time to leave us a 5/5 review. We look forward to welcoming you back in the future.
4/10 Poor
Cynthia, Charlotte
Oct 27, 2023
Cynthia
Stayed 1 night in Oct 2023
Response from Heather N., -TFA on Dec 28, 2023
Thank you for taking the time to share your recent experience with us. We sincerely apologize that we fell short in delivering an excellent experience away from home. Though your experience cannot be undone, we are eager to share with you that we are actively working with the new Management team to on proper training regarding customer service and problem resolution. We again thank you for your time and apologize for the inconvenience. It is our hope that we can welcome you back to our hotel soon, where we can provide you with stellar service AND a newly renovated property. Please do not hesitate to reach out to us directly, best wishes and safe travels!
2/10 Terrible
Verified traveller
Travelled with family
Oct 22, 2023
Liked: Staff & service
Terrible Experience
We came to check in for a one night stay that we had paid for in advance. The hotel clerk said there were no available rooms. They ended up trying to call a manager that they said would not answer. We had to find another hotel at 11pm and luckily I got my money back from hotels.com… I had 4 people in my party and we sat there for an hour and a half until the next shift came in to try and figure out the problem. We left without an answer and nobody reached out to me after the incident to make sure I was refunded. Good thing I booked through hotels.com
Verified traveller
Stayed 1 night in Oct 2023
6/10 Okay
Thakorbhai
Oct 14, 2023
Liked: Property conditions & facilities
I did not get the room i booked it, put on the room with jacuzzi on living area . I have $20.00 is credited to my credit card. It not posted yet. hope credit shows on account in few days.
Do not book here if you plan on arriving after 4pm check in!!! Booked a one night stay, I called them around 2pm to let them know we would be arriving later in the evening… called again around 10pm to make sure our room was ready and they tell me they overbooked and gave our room away. It somehow never occurred to them to call the guests they couldn’t accommodate to let them know to find other accommodations… Don’t even waste your time here! You’re better off at the Residence Inn down the street :)
Tiffany
Stayed 1 night in Oct 2023
Response from Heather N., -TFA on Dec 28, 2023
Hello Tiffany,Thank you for sharing your experience with us. Your feedback is very important to us as we keep them in mind while always working to improve our guest experience. Although your experience cannot be undone, we hope that you give us another chance in the future.
2/10 Terrible
David
Travelled with family, Travelled with pets, Travelled with partner
Got in the room the bed was filthy, hairs under the mattress and on the sheets, there was a white film all over the head board we had to scrub off ourselves. Called the from desk and no one answered for sometime, no housekeepers on duty, no supervisors on duty just the desk clerk at 9pm on a busy Saturday night. I never complain but this is the most disgusting worst hotel I’ve ever been to.
David
Stayed 1 night in Oct 2023
Response from Heather N., -TFA on Dec 28, 2023
Thank you for taking the time to share your recent experience with us. We sincerely apologize that you had hair under the mattress and on the bed sheets. We can assure you that this is not commonplace and though it cannot undo the experience that you had, we have taken your comments and are actively working with the new Management team to insure this does not happen with future stays. A heightened inspection process and one-on-one training with our team members is the starting point for our changes. We again thank you for your time and apologize for the inconvenience. It is our hope that we can welcome you back to our hotel soon, where we can provide you with the experience you deserve AND a newly renovated property. Please do not hesitate to reach out to us directly, best wishes and safe travels!
Thank you peter for taking the time to leave us a 5/5 review. We are delighted to hear that you enjoyed the beds. We hope to have the opportunity to welcome you again.
10/10 Excellent
Vera
Sep 25, 2023
Vera
Stayed 2 nights in Sep 2023
Response from Heather N., -TFA on Dec 28, 2023
Thank you for taking the time to leave us a 5/5 review. We hope to welcome you back in the future.
Thank you kindly for leaving us a 10/10 review. We hope to welcome you back again soon.
6/10 Okay
Tamela
Travelled with family
Sep 22, 2023
Disliked: Property conditions & facilities
The hotel was a bit outdated in my room and the advertising of the pool and hot tub didn’t match also the pool was out of order.
Tamela
Stayed 2 nights in Sep 2023
Response from Heather N., -TFA on Dec 28, 2023
Thank you for taking the time to share your recent experience with us. We understand that you had concerns regarding the condition of the hotel. With your feedback in mind, we have just kicked off a full renovation at the property and are working diligently to rectify the problems that you have addressed. We again thank you for your time and apologize for the inconvenience. It is our hope that we can welcome you back to our hotel soon, where we can provide you with the experience that you deserve. Please do not hesitate to reach out to us directly, best wishes and safe travels!
6/10 Okay
Deanna
Sep 21, 2023
Liked: Staff & service
Disliked: Cleanliness
Cleanliness not good
Location is good off 95 but the cleanliness was subpar. Our first room was not cleaned and we had to be moved. The receptionist was very nice and apologetic. Another minus is that there is no complimentary breakfast. If we stay in that area in the future I might try the Hilton across the street
Deanna
Stayed 1 night in Sep 2023
Response from Heather N., -TFA on Dec 28, 2023
Thank you for taking the time to share your recent experience with us. We sincerely apologize that you had had to switch rooms due to cleanliness. We can assure you that this is not commonplace and though it cannot undo the experience that you had, we have taken your comments and are actively working with the new Management team to insure this does not happen with future stays. A heightened inspection process and one-on-one training with our team members is the starting point for our changes. We again thank you for your time and apologize for the inconvenience. It is our hope that we can welcome you back to our hotel soon, where we can provide you with the experience you deserve AND a newly renovated property. Please do not hesitate to reach out to us directly, best wishes and safe travels!
The wifi wasn’t working
The pool was closed
Housekeeping never came
Shareka
Stayed 2 nights in Sep 2023
Response from Heather N., -TFA on Dec 28, 2023
Thank you Shareka for taking to the time to leave us a review. I sincerely apologize that we failed to meet your expectations. We work hard to provide excellent service to our guests. We hope that you give us another chance in the future.
Thank you for taking the time to let us know about your recent stay with us! If there was anything that we could have done better please let us know!!!
6/10 Okay
Cooper
Business traveller
Sep 7, 2023
Liked: Room comfort
Decent hotel, would go to Hilton across the street
Outside of building is updated and lobby, but nothing else. Rooms need major updates. Hallway smelled like cleaner and staff was not very friendly. Spend the extra $20 a night to stay at the hilton across the wekk.
Cooper
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 13, 2023
Thank you for taking the time to let us know about your recent stay with us. I would like to apologize about the issues you experienced during your stay. We are in the middle of renovation. My team hopes you will come back and give us another try after our renovation is complete! Thank you again for staying with us!
4/10 Poor
Simon
Travelled with family
Aug 27, 2023
Disliked: Amenities
The hotel is too old
Simon
Stayed 1 night in Aug 2023
Response from Hotel Management on Sep 13, 2023
Thank you for taking the time to let us know about your recent stay with us. I would like to apologize about the issues you experienced during your stay. We are in the middle of renovation. My team hopes you will come back and give us another try after our renovation is complete! Thank you again for staying with us!
6/10 Okay
CODY
Business traveller
Aug 25, 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very dated. Toilet was cracked and room smelled wet/moist. Booked a king and was told they only had double beds left.
CODY
Stayed 3 nights in Aug 2023
Response from Hotel Management on Sep 13, 2023
Thank you for taking the time to let us know about your recent stay with us. I would like to apologize about the issues you experienced during your stay. We are in the middle of renovation. My team hopes you will come back and give us another try after our renovation is complete! Thank you again for staying with us!
My stay…didn’t happen because they overbooked and gave my room to someone else. I called 6 hours before arrival to say it wouldn’t let me virtually check in. They said the room would still be there. When I arrived with 3 kids at 11:15 pm…there was no room. Then I was told they had a room but the lock needed fixing. Waited an hour to the. He told it only had one bed for five of us! This place was a disaster!!!!
Katherine
Stayed 1 night in Aug 2023
Response from Hotel Management on Sep 13, 2023
Thank you for taking the time to let us know about your recent stay with us. I would like to apologize about the issues you experienced during your stay. We are in the middle of renovation. My team hopes you will come back and give us another try after our renovation is complete! Thank you again for staying with us!
Hotel is undergoing renovations, which is desperately needs. Rooms are outdated and feel a bit dirty. Carpets are stained and need replacing, showers are cramped, and basically all features of room are old and dingy.
Karen
Stayed 1 night in Aug 2023
Response from Hotel Management on Sep 13, 2023
Thank you for taking the time to let us know about your recent stay with us. I would like to apologize about the issues you experienced during your stay. We are in the middle of renovation. My team hopes you will come back and give us another try after our renovation is complete! Thank you again for staying with us!
Thank you for taking the time to let us know about your recent stay with us. I would like to apologize about the issues you experienced during your stay. We are in the middle of renovation. My team hopes you will come back and give us another try after our renovation is complete! Thank you again for staying with us!
2/10 Terrible
Joseph
Jul 25, 2023
Joseph
Stayed 1 night in Jul 2023
Response from Hotel Management on Sep 13, 2023
Thank you for taking the time to let us know about your recent stay with us. I would like to apologize about the issues you experienced during your stay. We are in the middle of renovation. My team hopes you will come back and give us another try after our renovation is complete! Thank you again for staying with us!
Easy to access and restaurants within walking distance.
William
Stayed 1 night in Jul 2023
Response from Hotel Management on Sep 13, 2023
Thank you for taking the time to let us know about your recent stay with us here at the Courtyard by Marriott! If there was anything that we could have done better please do not hesitate to let us know! Thank you again
10/10 Excellent
Kevin
Jul 24, 2023
Kevin
Stayed 1 night in Jul 2023
Response from Hotel Management on Sep 13, 2023
Thank you for taking the time to let us know about your recent stay with us here at the Courtyard by Marriott! If there was anything that we could have done better please do not hesitate to let us know! Thank you again
8/10 Good
Steve
Jul 23, 2023
Liked: Cleanliness, staff & service
The overall appearance of the property is clean and new. However, the room furnishings are heavily worn and need updating. There was a refrigerator and microwave in the room, that was a plus but there was only decaf coffee in the room and no complimentary coffee in the lobby only a Starbucks that you had to pay for. I think at Courtyard by Marriott prices complimentary coffee should be given.
Steve
Stayed 1 night in Jul 2023
Response from Hotel Management on Sep 13, 2023
Thank you for taking the time to let us know about your recent stay with us. I would like to apologize about the issues you experienced during your stay. We are in the middle of renovation. My team hopes you will come back and give us another try after our renovation is complete! Thank you again for staying with us!
10/10 Excellent
Kortney
Jul 22, 2023
Kortney
Stayed 1 night in Jul 2023
Response from Hotel Management on Sep 13, 2023
Thank you for taking the time to let us know about your recent stay with us here at the Courtyard by Marriott! If there was anything that we could have done better please do not hesitate to let us know! Thank you again
Thank you for taking the time to let us know about your recent stay with us. I would like to apologize about the issues you experienced during your stay. We are in the middle of renovation. My team hopes you will come back and give us another try after our renovation is complete! Thank you again for staying with us!
Fantastic. We stayed just for one night but the room was clean, beds were comfortable and the staff was amazing. Great walking distance to a few restaurants. No free breakfast however very reasonable prices.
Marilyn
Stayed 1 night in Jul 2023
Response from Celena on Jul 18, 2023
We are glad to hear you enjoyed your stay! We look forward to seeing you again soon!