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Reviews of Best Western Executive Inn

2.5 out of 5
Best Western Executive Inn
1534 Highway 38 W, Latta, SC

Reviews

8.2

Very good

Rating 10 - Excellent. 296 out of 680 reviews" "
Rating 8 - Good. 199 out of 680 reviews" "
Rating 6 - Okay. 123 out of 680 reviews" "
Rating 4 - Poor. 37 out of 680 reviews" "
Rating 2 - Terrible. 25 out of 680 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Nelson, Deltona

Liked: Cleanliness, amenities, property conditions & facilities
Clean, good for a quick stay.
Stayed 1 night in Apr 2024

8/10 Good

Gregory

Business traveller
Liked: Staff & service
Nice property just needs a few updates!!
Stayed 1 night in Apr 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Heather

Travelled with family, Business traveller
Liked: Cleanliness, amenities
Very nice place
Stayed 1 night in Apr 2024

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy fast check in and clean comfortable room
Stayed 1 night in Apr 2024

8/10 Good

Dan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
needs some updating but in general very good service and very clean.
Stayed 1 night in Mar 2024

10/10 Excellent

Sandy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All is well
Stayed 1 night in Mar 2024

10/10 Excellent

Sandy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All is well so far.
Stayed 1 night in Mar 2024

10/10 Excellent

Barbara

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice front desk young lady , speedy check in . Thanks
Stayed 1 night in Mar 2024

2/10 Terrible

Lawrence

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Room was not cleaned. Sugar all around coffee pot. No toilet paper. 1 towel. Hair in sink and bathtub. We are to stay again Tuesday the 27th but will probably be canceling if I can find another hotel near by. Very Disappointed after driving 9 hrs !
Stayed 1 night in Feb 2024
Response from Roy DSouza on Feb 24, 2024
Dear Lawrence, I would personally like to apologize for the issues encountered during your recent stay with us. Please call the hotel directly for any questions or concerns.Sincerely,Roy DSouzaGeneral Manager

8/10 Good

Ruth

Stayed 1 night in Feb 2024

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from MP - Guest Relations Manager on Feb 10, 2024
Hello Jacqueline, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

10/10 Excellent

Israel

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Jan 2024
Response from MP - Guest Relations Manager on Jan 31, 2024
Hello Israel, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

8/10 Good

Brad

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean place to stay. Parking was a little tough with a minivan- small spaces. Overall a decent place to stay.
Stayed 1 night in Jan 2024
Response from MP - Guest Relations Manager on Jan 16, 2024
Hello Brad, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

10/10 Excellent

JOSEPH

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place
Great place! Very clean and nice. The only disappointment was the indoor pool was closed due to the heater being out. We would definitely stay here again.
Stayed 1 night in Jan 2024
Response from MP - Guest Relations Manager on Jan 13, 2024
Hello Joseph, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

10/10 Excellent

barry smith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rest Stop
quick over night stay on the way to Florida. The only issue was the clock did not work in room 208
Stayed 1 night in Jan 2024
Response from MP - Guest Relations Manager on Jan 13, 2024
Hello Barry, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

10/10 Excellent

Istvan

Stayed 1 night in Jan 2024
Response from MP - Guest Relations Manager on Jan 13, 2024
Hello Istvan, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

10/10 Excellent

Debbie

Stayed 1 night in Jan 2024
Response from MP - Guest Relations Manager on Jan 13, 2024
Hello Debbie, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

8/10 Good

Jamira

Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on Jan 31, 2024
Hello Jamira, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

8/10 Good

Claude, baltimore

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and well-maintained. The staff was very professional and helpful. My only complaint was that the vent in the bathroom was not working. Because of how busy my family was I did not let the front desk aware of the issue
Stayed 3 nights in Dec 2023
Response from MP - Guest Relations Manager on Jan 1, 2024
Hello Claude, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

8/10 Good

Diane

Travelled with family
Liked: Amenities
Comfortable. Safe. Convenient.
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on Dec 23, 2023
Hello Diane, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excellent

Santigo

Stayed 2 nights in Dec 2023
Response from MP - Guest Relations Manager on Dec 23, 2023
Hello Santiago, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

8/10 Good

Freddie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are spacious, a good variety for the breakfast, friendly staff
Response from MP - Guest Relations Manager on Feb 7, 2024
Hello Freddie, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

6/10 Okay

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on Dec 23, 2023
Hello Donna, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

10/10 Excellent

Vanita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean comfortable room. Breakfast was good too.
Stayed 1 night in Nov 2023
Response from MP - Guest Relations Manager on Dec 23, 2023
Hello Vanita, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

10/10 Excellent

coralie

Stayed 1 night in Nov 2023
Response from MP - Guest Relations Manager on Dec 23, 2023
Hello Coralie, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were all friendly.
Stayed 2 nights in Nov 2023
Response from MP - Guest Relations Manager on Jan 13, 2024
Hello Carl, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excellent

Svetlana, Brooklyn

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Svetlana, Brooklyn

Liked: Property conditions & facilities

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service
Lousy WiFi
Stayed 1 night in Oct 2023

10/10 Excellent

Roselle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its close to I-95 and close to port canaveral when you go cruising. Plus they also offer parking for your car if your gonna go cruising.
Stayed 1 night in Sep 2023

10/10 Excellent

Matthew

Stayed 1 night in Oct 2023

8/10 Good

Debra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Karen

Travelled with family, Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The carpet in our room was absolutely gross, the bed was so lumpy you couldn’t sleep, saw a roach- gross, paint peeling in the shower area, the shower had such little pressure you had to stand there forever to get the soap off. Bring Lysol and gloves, bug killer and shoes to wear in the room or just skip this hotel all together!
Stayed 1 night in Oct 2023
Response from Roy DSouza on Oct 9, 2023
Dear Karen, I personally would like to apologize for the issues encountered in the room during your recent stay with us. I know it is an isolated issue but definetly needs attention as soon as possible. Please call me directly if you have any questions on concerns.Sincerely,Roy D'SouzaGeneral Manager

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Sep 2023

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean. Front desk staff was awesome and so friendly.
Stayed 1 night in Sep 2023

10/10 Excellent

Yolanda

Travelled with family
.
Stayed 1 night in Aug 2023

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service was great. Room was clean. Very underrated hotel. Check it out
Stayed 1 night in Aug 2023

10/10 Excellent

Traci

Travelled with family
Liked: Amenities
The gas station lights were shining brightly in our room all night (room 319). The window shades were staples open so we couldn’t darken the room. It was like having a spotlight on me all night. We almost went to change rooms but had to get up early the next morning and tried to sleep
Stayed 1 night in Aug 2023

6/10 Okay

Patrick, Limerick

Travelled with family, Travelled with pets
Liked: Staff & service, amenities, property conditions & facilities
I did have a dog, I told them ahead of time. And was put in one of the rooms for dogs. However, the carpet was very dirty. The bathroom was dirty, it looked like a tired room. Mind you I paid $115 which is the normal rate plus the fee for the dog. I know it hard to keep up with a room where dogs stay but this seemed a little worse then normal. Rm 116.
Stayed 1 night in Aug 2023

10/10 Excellent

Heather

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The bed was comfortable.
Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Quick overnight stay and everything was great! Room was spacious and clean. Left before breakfast started, so we can't say how that was. The lady working the desk for check-in and the man working when we checked out were both very nice and pleasant. I would stay here again.
Stayed 1 night in Aug 2023

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Much better than expected. Very happy and pleasant staff.
Stayed 1 night in Aug 2023

2/10 Terrible

Mismaille

Disliked: Cleanliness, property conditions & facilities
The place was horrible 😭😭😭
Stayed 1 night in Jul 2023

2/10 Terrible

Nelson

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont recomend
This hotel was very dirty. We were planning on staying 2 nights. We only stayed one. They moved our room twice before i could find a semi clean room.
Stayed 1 night in Jul 2023

10/10 Excellent

Vanessa

Stayed 1 night in Jul 2023

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Front Desk always greeted Me With Smile
Stayed 1 night in Jul 2023

10/10 Excellent

Francisco

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for a quick stop . Polite staff and clean
Stayed 1 night in Jul 2023

2/10 Terrible

Karl

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room smelled like cat urine
This was one of the dirtiest hotel rooms I’ve ever stayed in. The room had a strong odor of cat urine. The carpeting was soaking wet. The bedding was itchy. The towels looked like they were used and re-rolled. I was informed that this was the only pet-friendly room left. Upon check out, I informed the another front desk clerk about the issues, mainly the foul odor of the room. I received a dismissive “sorry about that” with no other follow up. Avoid this hotel.
Stayed 1 night in Jul 2023
Response from Bianca on Jul 21, 2023
Thank you for the comments regarding your recent stay with us.We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.If we can be of further assistance, please don't hesitate to let us know.

8/10 Good

THOMAS

Stayed 1 night in Jul 2023