Search Chalets in Florence from CA $96

"The public areas are stunning-beautiful architecture and art. However, the rooms are less than stellar. The clerk was very short & rude at check-in when I inquired about parking. We ended up getting a switch on our room immediately after checkout due to a strong mildew smell in the hallway that somehow worsened in our room as well as a dirty toilet. Carpets were very dirty with huge stains, there was no pool contrary to advertizement, & bathrooms were very small and the tub wasnt even wide enough to stand with your feet at shoulder-width. The gentlemen providing bell services were kind. We did not partake in any of the dining nor beverage options while here. Overall, the private areas absolutely did not live up to the Hilton name or what I would expect of the brand. "

"The room, the amenities, the location were awesome. The only negative was not being able to check in until 5pm due to our room not being ready. This made traveling with two small children a little more challenging."

"Fabulous stay!"

"There wasn’t much of a breakfast"

"Z"

"Bed was very comfortable"

"Room: missing thermostat, A/C unit in the room smelled funny and made noised when it was running. The Smart TV wasn't a smart tv but only a hospitality TV. Because of the unsecured network, we could only watch live TV and couldn't even connect to our own hotspot to use the Smart options on the TV. Food options: The Fifth restaurant was only open for breakfast and then sporadically for dinner even though it had a lunch and dinner menu. There were no options to eat there except for breakfast. The Eighteen Rotating Restaurant was an option but was seemingly expensive and needed reservations. Staff: Front desk took all of our concerns but didn't seem to work on the Thermostat and A/C issue we told them about. However, there were very good about switching our room when the door of the first room we had wouldn't close. "

"The second shift clerk was amazing. I didnt get her name but she has lips tattooed on her neck (love that) shes very knowledgeable and was very attentive to the guests she was working with "

"Hot water was out but price wasn’t adjusted"