Exterior

Reviews of Gateway Hotel & Convention Center Grand Blanc | Flint Airport Michigan

3 out of 5

Reviews

7.8

Good

Rating 10 - Excellent. 160 out of 444 reviews" "
Rating 8 - Good. 140 out of 444 reviews" "
Rating 6 - Okay. 79 out of 444 reviews" "
Rating 4 - Poor. 40 out of 444 reviews" "
Rating 2 - Terrible. 25 out of 444 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

ashtin

Travelled with family and small children
I initially did not book here but was inconvenienced by the first hotel, I arrived here and they had rooms available but at the moment they did not have working cable. You can’t be at a hotel room and not able to watch tv. When we got down to the pool area there were numerous kids but the parents was letting them do whatever so it was not enjoyable. We left and came back Sunday morning 2 hours before checkout only to be told that the pool was closed for cleaning because the kids from the previous day decided to stick their clothing items inside of the drainage system of the pool, you could literally see all kinds of floating particles on top of the water. I just feel like at some point the staff should intervene and make sure the parents are actually watching their children and making sure they are abiding by the rules.
Stayed 1 night in Mar 2024

6/10 Okay

Jeffrey

Travelled with family
Liked: Cleanliness
Slow check in very unorganized Very very limited transportation to airport
Stayed 1 night in Mar 2024

10/10 Excellent

Stacie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Danielle at the front desk was top notch!!
Stayed 1 night in Mar 2024

10/10 Excellent

Gwendolyn

Stayed 1 night in Feb 2024

10/10 Excellent

Rochelle

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel and staff!!
Awesome hotel and staff!!! The lobby and room were clean and beautifully decorated. The staff was very friendly amazing to work with!
Stayed 2 nights in Dec 2021

6/10 Okay

Christopher

Liked: Cleanliness, staff & service
Disliked: Amenities
I thought all Holiday Express Hotels had breakfast every day .This one only has it Saturday and Sunday mornings . So that was disappointing since I was there Monday thru Thursday mornings . I usually stay at this brand of hotels too .
Stayed 2 nights in Dec 2021

10/10 Excellent

Nadine

Business traveller, Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Great place to stay.
The desk clerk was amazing. He was such a kind, respectful person. The place was clean and all the staff was so very friendly.
Stayed 1 night in Nov 2021

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2021

8/10 Good

Stacey

Business traveller
Liked: Staff & service, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Delphine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 1 night in Oct 2021

8/10 Good

Kimberly

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2021

10/10 Excellent

Elise

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2021

4/10 Poor

Juan

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The plumbing needs major work. I tried taking a shower and the water was draining very slow. The bathroom sink was the same way. It would immediately get filled up with water.
Stayed 1 night in Oct 2021

6/10 Okay

Karen, Waterford

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2021

6/10 Okay

Shawn

Business traveller
Disliked: Cleanliness, property conditions & facilities
Not that happy
The front desk people were amazing. The room was ok, it was so outdated and the carpets all over were dirty. Outside the carpet was never vacuumed because the same things were on it for the whole three days and nights. I had no toilet paper had to ask the front desk for it. So at that point, I did not trust for a housecleaner to come into my room so I kept my privacy up the whole time. If they can't even clean properly and do their job then they probably can't be trusted.
Stayed 2 nights in Sep 2021

10/10 Excellent

Jason

Stayed 1 night in Oct 2021

10/10 Excellent

Michael

Stayed 1 night in Sep 2021

10/10 Excellent

Karen, Wyandotte

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Due to Covid, the restaurant was not open for dinner. There were some minor cleaning and painting repairs that were evidently not being made due to Covid. Staff was awesome.
Stayed 1 night in Sep 2021

10/10 Excellent

Yolanda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

2/10 Terrible

Bobby

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was so hopeful
The hotel was clean and quiet. Bed and pillows were great. Had to go get some caffeinated coffee and cream and sugar at the reception desk. My supplies were lacking. Snuggled in to sleep and then some loud, inconsiderate guests came in at 11 pm. Loud voices and slamming doors until 4 in the morning. Why do hotel doors always slam? Every time I was woken up l heard the constant drip of the air conditioner condensation from the ceiling to the floor. Put a towel down on the floor and by morning it was sopping wet. The whole area from the room to the bathroom was wet and slippery. There are no microwaves in the rooms. There is one to use in an alcove but a guest had left an awful mess for the rest of us. Each room needs a microwave because of this. Sharing is not an option. I know that the hotel cannot control their guests, but with the room problems and the guests it was kind of a miserable experience, particularly for the cost. A voucher for the restaurant would have been appreciated and should have been included with the stay.
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

8/10 Good

Daniel, Clarkston

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location was quiet and relaxing
Stayed 2 nights in Aug 2021

4/10 Poor

Michael

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Charge for the room was on my credit card well before we checked in. At check in I was informed there would be an additional $100 "deposit" added to the card. Hotel clerk had no explanation - "It's policy". Make no sense. I will no longer stay at Holiday Inn or an IHG Hotel.
Stayed 1 night in Aug 2021

10/10 Excellent

Tracy

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities
Our room was clean, the air conditioning worked very well in our room and the bed was very comfortable. The staff was friendly. Unfortunately I noticed that the carpeting in the hallway was dirty and walls were banged up. Outside there was broken glass in the parking lot, which was concerning for safety and walking our dogs.
Stayed 2 nights in Aug 2021

2/10 Terrible

Melinda

Stayed 1 night in Aug 2021

4/10 Poor

Daniel

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Holiday inn hospitality was a joke.
Overpriced garbage. Had to talk to front desk multiple times. Three towels for a family of four. One bottle of soap. They also charge your credit card $100 dollars for incidentals. Wouldn’t they just pull money off a credit card anyway if something came up missing or was damaged? The pool area was a joke. So many people doing backflips into 4ft of water, glass being broken and dropping in the water. No towels available in pool area. Had to go to front desk again.
Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Remodel not complete
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Entrance to building hard to find, not well marked
Stayed 1 night in Aug 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay at this hotel!
I came to the hotel because my power is out at home. We booked this room off hotels.com. Upon arriving to the hotel there was a gentleman at the front desk trying to get a room key that was not in his name. We get checked in and get to the elevator and there is a person who looks like they are overdosing on heroin, sitting in the chairs by the elevator. We get to our room 214 and there is make up, blood, hair, used towels everything in the room. The room also had a broken thermostat. Absolutely nasty! I am including pictures as we were only here for a few minutes before we called the front desk saying we need a refund. This hotel was not up to standards by any means! Also as we were walking out there is trash in the hallways and a dog in room 219 who sounded like it was going to bust through the door at us! Video attached as well. This is completely unacceptable. I need a response back on how your going to handle this because I need a refund. Spoke to management and they say since we booked through hotels.com only a higher up can refund- still waiting. Was in the room for an entire 5 minutes if that.
Broken thermostat.
Towel that was there when we arrived.
Stayed 1 night in Aug 2021

10/10 Excellent

Amber

Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Their system was down so they couldn’t produce room keys. We had to go to the desk to get a staff member to let us in our room each time we left
Stayed 1 night in Jul 2021

10/10 Excellent

Terry

Stayed 1 night in Jul 2021

10/10 Excellent

Latonia

Stayed 1 night in Jul 2021

8/10 Good

Bradley

Stayed 1 night in Jul 2021

8/10 Good

Kyle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Moving day
We have stayed here twice now. They seem consistent on the quality they provide which I appreciate. It’s old but that’s not a secret. I would recommend it
Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Stayed 2 nights in Jun 2021

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
Wont stay again
Not sure if the hotel is doing renovations or what..it look like it or it needs it. Didn't like that the hair dryer was next to the sink, dangerous and there was carpet on the tube..it is 2021 right and just seems unsanitary with carpet on the tube. Tissue box was broken and wall molding was missing on the walls. Too much for all those issues. Very disappointed at this hotel
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great
Stayed 1 night in Jun 2021

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities
Stayed 2 nights in May 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in May 2021

6/10 Okay

Bryan

Business traveller
Stayed 1 night in May 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel I’ve been to in my life. Glass bottles and dirty socks laying around at the pool, phone cords exposed and phone disconnected so could not contact front desk, stains in the toilet, loud neighbors partying, barking dog, staff not wearing masks and rude. Left 2 hours after arrival, 1 hour of which was trying to resolve issues. Awful experience. DO NOT STAY.
Stayed 1 night in May 2021

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Charged me an extra $100 deposit when I got there after I had booked and paid for the room through Expedia. They handed me my hotel key and said "this room says it's still being occupied"...but "come back and let me know if you have any issues"!!!! The pool was filthy and there was multiple children as young as 2-3yrs old not being supervised in the pool. It was loud and unorganized. I won't be staying here next time I'm in town
Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all good
Stayed 1 night in May 2021

2/10 Terrible

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
.
Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Stayed 1 night in May 2021

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities
My room has the smell of smoke the entire visit. Staff was great, just could have done without then smoke smell in a non-smoking room.
Stayed 1 night in Apr 2021