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Everything was EXCELLENT!! The room and hallway was SPOTLESS!!! Smelled really clean!! Room was on the fourth floor and at night, early morning there would be an annoying noise coming from what we believe the roof. Other than that I would definitely book again!!
Thank you for your feedback! I am so sorry to see that the pool was closed during your stay. Unfortunately, this was out of our control and we tried to contact as many guests as possible to inform them of the situation. But, with your booking being through a third party your phone number was not listed. Again, I apologize and I hope you have a wonderful day.
Everything about this location was better than expected. Only thing we did not like was Fox News on TVs in Breakfast area. Heard others around us that were also upset with that.
The room was clean and comfortable. The staff was helpful when available. We arrived about 7 PM on a Friday night and there was no one at front desk to check us in. I tried calling the hotel and no one answered the phone. We found one of the cleaning staff and he found someone to check us in. Ended up waiting 20+ minutes. Not good for my husband who is disabled. Other than that the stay was fine.
All staff members were attentive, cordial and polite. Interactions with customers was with genuine concern that their stay was as pleasant as possible. Julie in the breakfast room went above and beyond that guests had a great spread of food to start their morning and it was well prepared, clean and excellent conversation.
Staff was very, very nice at check-in. We talked with one of the room cleaning staff in the hall as we were heading to our room and she went out of her way to let us know if we needed anything she would be glad to help.
Kevin
Stayed 1 night in Sep 2023
Response from Joshua McVay/Marketing Manager on Sep 5, 2023
Thank you so much for your kind words! We're thrilled to hear that you had a wonderful stay at our hotel. Your satisfaction is our top priority, and we can't wait to welcome you back for another exceptional experience.
Great access. Very clean and organized. Staff are always great.
Jim
Stayed 1 night in Aug 2023
Response from Joshua McVay/Marketing Manager on Sep 5, 2023
We're delighted to have exceeded your expectations during your stay with us! It's fantastic to know that our services and amenities made your visit memorable. We look forward to serving you again and providing you with another exceptional stay.
Response from Joshua McVay/Marketing Manager on Sep 5, 2023
We're sorry for the disappointment you experienced during your visit. Your feedback is a valuable tool in our efforts to enhance our guest experience, and we're actively working on the area you've highlighted.
Response from Joshua McVay/Marketing Manager on Aug 21, 2023
Your positive review warms our hearts! We're glad you enjoyed our comfortable rooms and friendly staff. It would be our pleasure to host you again and continue delivering top-notch service.
The property was clean. The staff was very friendly and helpful.
Doug
Stayed 1 night in Aug 2023
Response from Joshua McVay/Marketing Manager on Aug 21, 2023
Thank you so much for your kind words! We're thrilled to hear that you had a wonderful stay at our hotel. Your satisfaction is our top priority, and we can't wait to welcome you back for another exceptional experience.
10/10 Excellent
Paulette
Travelled with family, Travelled with pets
Aug 14, 2023
Liked: Amenities
I wish I had known about this hotel before staying at Comfort Inn back in 2022. The properties are like night and day! This hotel exceeded all of my expectations! Friendly staff, clean and hood free breakfast. Won’t find that at ANY Comfort Inn!! Trust me!
Paulette
Stayed 4 nights in Aug 2023
Response from Joshua McVay/Marketing Manager on Aug 21, 2023
Your review made our day! Providing a memorable stay for our guests is what drives us, and we're delighted to have succeeded in making your stay enjoyable. We can't wait to welcome you back for another outstanding experience.
The staff were very friendly and accommodating. The hotel was very clean.
Brenda
Stayed 1 night in Aug 2023
Response from Joshua McVay/Marketing Manager on Aug 21, 2023
We're so grateful for your positive feedback! It's fantastic that you found our facilities and services to your liking. We'll be here with open arms when you're ready to return for another delightful stay.
6/10 Okay
Kristie
Jul 26, 2023
Liked: Property conditions & facilities
Disliked: Staff & service
Kristie
Stayed 1 night in Jul 2023
Response from Joshua McVay/Marketing Manager on Jul 31, 2023
Thank you for taking the time to leave us a review. We hope that your time with us was enjoyable and we hope to welcome you back in the future
Very clean and friendly. There was construction on my floor in the hallway and no one mentioned it ahead of time. There were paint chips all over the hallway floor.
Amber
Stayed 1 night in Jul 2023
Response from Joshua McVay/Marketing Manager on Jul 31, 2023
Thank you for bringing your concerns to our attention. We apologize for any inconvenience you experienced during your stay.
Response from Joshua McVay/Marketing Manager on Jul 24, 2023
Thank you for taking the time to leave us a five star review. We hope your time with us was fantastic and we look forward to having you back in the future.
10/10 Excellent
Jim
Jul 18, 2023
Jim
Stayed 1 night in Jul 2023
Response from Joshua McVay/Marketing Manager on Aug 7, 2023
Thank you for taking the time to leave us a five star review. We hope your time with us was fantastic and we look forward to having you back in the future.
The staff was amazing. Super helpful and very friendly. I was there for a conference, and they also gave me directions. The hotel breakfast was really good, and everything was clean and new.
angela
Stayed 3 nights in Jul 2023
Response from Joshua McVay/Marketing Manager on Jul 17, 2023
Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience during your stay with us. Your satisfaction is our top priority, and we're glad we were able to meet your expectations.
10/10 Excellent
Nobuyuki, San Francisco
Jul 9, 2023
Nobuyuki
Stayed 1 night in Jul 2023
Response from Joshua McVay/Marketing Manager on Jul 31, 2023
Thank you for taking the time to leave us a five star review. We hope your time with us was fantastic and we look forward to having you back in the future.
8/10 Good
Rick
Jul 8, 2023
Rick
Stayed 2 nights in Jul 2023
Response from Joshua McVay/Marketing Manager on Jul 31, 2023
Thank you for taking the time to leave us a review. We hope that your time with us was enjoyable and we hope to welcome you back in the future.
The only thing we had a problem with was the shower head didn't spay fully.
Timothy
Stayed 3 nights in Jul 2023
Response from Joshua McVay/Marketing Manager on Jul 7, 2023
Thank you so much for your positive review! We're thrilled to hear that you had a great experience at our hotel. We hope to welcome you back again soon! I have made a note about the shower head issue.
8/10 Good
Kim
Jul 5, 2023
Kim
Stayed 2 nights in Jul 2023
Response from Joshua McVay/Marketing Manager on Jul 7, 2023
Thank you so much for your positive review! We hope that you had a great experience at our hotel. We hope to welcome you back again soon!