Bar (on property)

Reviews of Meininger

3 out of 5
Meininger
33 Quai du Hainaut / Henegouwenkaai, Brussels, Brussels-Capital Region

Reviews

8.4

Very good

Rating 10 - Excellent. 418 out of 999 reviews" "
Rating 8 - Good. 428 out of 999 reviews" "
Rating 6 - Okay. 104 out of 999 reviews" "
Rating 4 - Poor. 29 out of 999 reviews" "
Rating 2 - Terrible. 20 out of 999 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 6 nights in Jul 2021
Response from Reception on Aug 6, 2021
• Thanks for taking the time to leave us your review. Many thanks for leaving such positive feedback on your recent stay with us. We are delighted to read how much you enjoyed your stay with us. It will be our pleasure to share your feedback with our team and we hope to welcome you back soon.

8/10 Good

adi

Travelled with family
Liked: Staff & service, room comfort
מלון זול יחסית, נוח למשפחות מיקום כ - 1 ק"מ ממרכז בריסל
Stayed 2 nights in Jul 2021
Response from MEININGER Brussels City Center on Jul 30, 2021
Dear Adi, Thank you for leaving us a review. We hope to see you soon, Best Regards,

10/10 Excellent

Haroon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had very good experience at the hotel Staff had excellent attitude and very accommodating. They allow us to check in 5 hours early and checkout one hour late. Also guide us and answer all our questions.
Stayed 2 nights in Jul 2021
Response from Reception on Aug 24, 2021
Dear Guest, Thank you so much for this great comment! Thank you for staying with us and taking the time to share your experience with everyone! We take great care to make our guests' stay as pleasant as possible, so we welcome your feedback. We hope to have the opportunity to see you again very soon! Greetings, The MEININGER Brussels team

8/10 Good

Mounir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quite good hotel
Good hotel, but needs service improvement such as the air conditionner is week. So it was not confortable to get asleep. Well situated hotel!
Stayed 1 night in Aug 2020
Response from Meininger Brusssels City Center on Aug 18, 2020
Dear Mounir, Thank you for giving us such a nice feedback! We are happy that you enjoyed your stay with us and hope to see you soon in one of our other MEININGER Hotels somewhere in Europe! Greetings from Brussels, Your Meininger Brussels City Center Team

8/10 Good

Amardeep

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Good room but don’t go when it’s summer
It was really hot, but our room did not have any ac or air for cooling rooms were nice shower was good too but definitely needed air con for a good nights sleep
Stayed 2 nights in Jul 2020
Response from Reception on Aug 9, 2020
Dear Guest, Thank you for taking the time to review your stay with us. Our main objective is to provide guests with a comfortable stay and deliver a high level of service in all our MEININGER hotels. I'm really sorry to hear that we failed to provide this during your visit. Please be assured that your comments will be duly followed up by Customer Services and the Management Team. Please be assured that your feedback is very much appreciated as it enables us to improve standards. We hope to still welcome you back to MEININGER Brussels in the future as we would love to get another chance to impress you with our services. Kind Regards, Meininger Team Brussels

2/10 Terrible

Thomas

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AVOID THIS HOTEL
The worse and most stressful experience imaginable. May appear nice and friendly at a reasonable costs but i wouldn't stay here if it was free. Awful customer service. AVOID THIS HOTEL AT ALL COSTS!!!!!
Stayed 2 nights in Jul 2020
Response from MEININGER Brussels City Center on Aug 3, 2020
Dear guest, Thank you for sharing your rate with us. We are sorry to note that you were not satisfied with your stay. we appreciate the time you have taken to alert us to your experience. In order to be able to improve, we would like to know more about what happen and about your experience with us. Would you please be so kind to share your feedback with us at welcome@meininger-hotels.com ? It will be very much appreciated. We hope to still welcome you back to MEININGER Brussels in the future as we would love to get another chance to impress you with our services. Stay safe an healthy on these hard times. Kindest regards, Your MEININGER Brussels city centre team

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good liston
Great location to central area, good walk with this song the way.
Stayed 1 night in Jul 2020
Response from Meininger Brussels City Center on Jul 17, 2020
Dear Guest, Thank you for giving us such a nice feedback! We are happy that you enjoyed your stay with us and hope to see you soon in one of our other MEININGER Hotels somewhere in Europe! Greetings from Brussels, Your Meininger Brussels City Center Team

2/10 Terrible

Amy

Stayed 3 nights in May 2020
Response from Reception Team on Jul 3, 2020
Dear Amy, Thank you for sharing your feedback with us. We are very disappointed that your stay at our hotel did not meet your expectations. Please be sure that our guests comfort and experience are our priority. You can always reach us via e-mail to make us aware of the problems that you faced during your stay. Hope to have you again in Meininger Brusssels City Center. Best regards, Reception

10/10 Excellent

Janilyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Stayed 1 night in Mar 2020
Response from MEININGER Brussels City Center on Apr 11, 2020
Dear Guest, Thank you for leaving a re view! It looks like you enjoyed your stay with us ! We hope to welcome you again some time, Your Reception Team

2/10 Terrible

Matthaus

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020
Response from Meininger Brussels City Center on Apr 7, 2020
Dear Matthaus, Thank you for sharing your feedback with us. We are very disappointed to hear that your stay at our hotel hasn't been as pleasant as expected. Please be sure that our guests comfort and experience are our priority. You can always reach us via e-mail to make us aware of the things that didnt meet your expectations during your stay. Hope to have you again in Meininger Brusssels City Center. Best regards, Reception

2/10 Terrible

Verified traveller

Stayed 1 night in Mar 2020
Response from Denisa on Apr 6, 2020
Dear guest, Thank you for sharing your rate with us. We are sorry to note that you were not satisfied with your stay. we appreciate the time you have taken to alert us to your experience. In order to be able to improve, we would like to know more about what happen and about your experience with us. Would you please be so kind to share your feedback with us at welcome@meininger-hotels.com ? It will be very much appreciated. We hope to still welcome you back to MEININGER Brussels in the future as we would love to get another chance to impress you with our services. Stay safe an healthy on these hard times. Kindest regards, Your MEININGER Brussels city centre team

10/10 Excellent

Miguel

Stayed 1 night in Feb 2020
Response from Hotel Management on Jul 20, 2020
Dear guest, Thank you so much for your nice review! We are very happy to know that you enjoyed so many aspects of your stay with us. It would be our pleasure to welcome you back in Brussels or any of our hotels around Europe. All the best and kind regards, The team from Meininger Brussels City Center

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Okay
The room was modern and clean, but paying for a few hours of luggage storage is not on. It's a shame because apart from that it was all acceptable (other than the hotel bar not stocking alcohol), but little things like that just leave an unpleasant side note, so probably won't book at a Meininger Hotel again
Stayed 2 nights in Feb 2020
Response from MEININGER Brussels City Center on Mar 2, 2020
Dear Guest, Thank you for leaving us a review! We are sorry to hear about your experience and would like to apologize. Paying for luggage storage actually helps us to take care better of your belongings, but we understand it is not to everyone's taste. Whereas you will be happy to know that our bar is now fully open, we apologize for the inconvenience that occurred during your stay. We would like to thank you for bringing up such comments and hope to welcome you again some time, Your Reception Team

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Not enough parking. Can find parking around the area. Convenient bar and cafe.
Stayed 2 nights in Feb 2020
Response from MEININGER Reception Team on Feb 24, 2020
Dear Guest, Thank you very much for providing us a well detailed review of your experience and for highlighting the areas that made your stay enjoyable. Your compliments are really encouraging us to keep delivering genuine hospitality both in products and services to our guests. Rest assured that your kind compliments will be shared to the entire team. It is such a pleasure to know that we can contribute to make your stay a great experience. We are sorry that you were not able to put your car in our parking lot. We only have 9 spots available and unfortunately it is not possible to book it in advance. We really hope that we welcome you back soon in Brussels! All the best and kind regards, Your MEININGER team Brussels

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Feb 2020
Response from Meininger Brussels City Center on Feb 12, 2020
Dear Guest, Thank you for giving us such a nice feedback! We are happy that you enjoyed your stay with us and hope to see you soon in one of our other MEININGER Hotels somewhere in Europe! Greetings from Brussels, Your Meininger Brussels City Center Team

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious rooms, warm and comfortable. Definitely would stay again!
Stayed 1 night in Feb 2020
Response from Meininger Brussels City Center on Feb 12, 2020
Dear guest, Thank you for giving us such a nice feedback! We are happy that you enjoyed your stay with us and hope to see you soon in one of our other MEININGER Hotels somewhere in Europe! Greetings from Brussels, Your Meininger Brussels City Center Team

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and good sized rooms. Breakfast was great and they provided gluten free bread.
Stayed 1 night in Jan 2020
Response from MEININGER Reception Team on Feb 7, 2020
Dear Guest, Thanks for taking the time to leave us your feedback and thanks for your great rating. I will be sharing your review with all the departments here as I believe they have all contributed to your awesome experience. We are glad you had such a good time with us and we certainly look forward to seeing you again. Take care and happy travels! Your MEININGER team Brussels

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Staff & service
The staff was so friendly and helpful. We arrived early in Brussels and even though our room wasn’t ready they offered to keep our luggage in a locked storage room so we could explore the city with our carrying all of it with us. Honestly this will be my go too hotel every time I come to Brussels
Stayed 1 night in Jan 2020
Response from MEININGER Brussels City Center on Jan 20, 2020
Dear Guest, Thank you for giving your stay such a positive and kind review. We look forward to welcoming you back in the future! Kind regards Your MEININGER Team Brussels City Center

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for a small group of friends. Very clean with great ensuite facilities. Would 100% recommend.
Stayed 3 nights in Jan 2020
Response from Reception on Jan 12, 2020
Dear guest, Thank you for your wonderful review. Nothing pleases us more than hearing that a guest has enjoyed their stay. Come back soon, we’d love to have you for another visit. Have a great day! Your MEININGER team Brussels City Center

2/10 Terrible

Verified traveller

Didn’t get to see the property because the booking could not be cancelled - as Expedia was not flexible despite the fact I book two Meninger properties on the same date accidentally. Will not be using Expedia again.
Stayed 2 nights in Jan 2020
Response from Hotel Management on Jan 11, 2020
Dear Guest, Thank you very much for leaving us a review. We are sorry for the inconvenience with the Expedia website. We would be more than happy to welcome you to a MEININGER hotel in the future and renew your experience with us. Kind regards and best wishes for 2020, Hotel Meininger Brussels City Center

8/10 Good

Claire

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from Meininger Brussels City Center on Dec 30, 2019
Dear Claire, Thank you for giving us such a nice feedback! We are happy that you enjoyed your stay with us and hope to see you soon in one of our other MEININGER Hotels somewhere in Europe! Greetings from Brussels, Your Meininger Brussels City Center Team

6/10 Okay

Lara

Travelled with family and small children
Felt like a hostel not a hotel. Parking will cost you and they only have a few spots available which means that you need to go further to park or find a spot on the streets which is difficult. I would choose a different hotel next time.
Stayed 3 nights in Dec 2019
Response from MEININGER Brussels City Center on Dec 31, 2019
Dear Lara, Thank you for leaving us a review! We are really sorry to hear about your experience regarding our parking lot. We try to advertise that we have a few parking spots only available at check-in and also every other options, so that everyone comes prepared. We are genuinely sorry that those were not to your taste. Best regards, Your Reception Team

10/10 Excellent

Catherine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from The Team Meininger on Dec 29, 2019
Dear Catherine, Thank you for giving us such a nice feedback! We are happy that you enjoyed your stay with us and hope to see you soon in one of our other MEININGER Hotels somewhere in Europe! Greetings from Brussels,

8/10 Good

Verified traveller

Stayed 3 nights in Dec 2019
Response from Meininger Brussels City Center on Dec 28, 2019
Dear Guest, Thank you for giving us such a nice feedback! We are happy that you enjoyed your stay with us and hope to see you soon in one of our other MEININGER Hotels somewhere in Europe! Greetings from Brussels, Your Meininger Brussels City CenterTeam

10/10 Excellent

Megan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and clean
Very clean hostel. Perfect for an overnight stay. The beds are a tad stiff but for the price you are paying, cant complain. The rooms, bedding and bathrooms were all super clean. Staff were very polite and helpful (spoke english to my advantage) when we were checking in with very tired kids. If we visit Brussels, we would stay here again.
Stayed 1 night in Dec 2019
Response from Reception on Dec 27, 2019
Dear Megan, Thank you very much for providing us a well detailed review of your experience and for highlighting the areas that made your stay enjoyable. Your compliments are really encouraging us to keep delivering genuine hospitality both in products and services to our guests. Rest assured that your kind compliments will be shared to the entire team. It is such a pleasure to know that we can contribute to make your stay a great experience. Kind regards and best wishes for 2020, Hotel Meininger Brussels City Center

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big rooms, very easy to check-in and check out, very good breakfast.
Stayed 2 nights in Dec 2019
Response from Reception on Dec 27, 2019
Dear Guest, Thank you very much for providing us a well detailed review of your experience and for highlighting the areas that made your stay enjoyable. Your compliments are really encouraging us to keep delivering genuine hospitality both in products and services to our guests. Rest assured that your kind compliments will be shared to the entire team. It is such a pleasure to know that we can contribute to make your stay a great experience. Kind regards and best wishes for 2020, Hotel Meininger Brussels City Center

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from P on Dec 26, 2019
Dear Guest, Thank you very much for taking the time to leave us a rating after your stay. We hope you enjoyed your time with us and hope to see you soon in one of our hotels around Europe. Kind regards, Hotel Meininger Brussels City Center

10/10 Excellent

Emilie

Business traveller
Liked: Cleanliness, staff & service, room comfort
Modern hostel/hotel
The room was very spacious and comfortable
Stayed 2 nights in Dec 2019
Response from MEININGER Brussels City Center on Dec 25, 2019
Dear Emilie, Thank you for having stayed with us and for giving us such a nice review! We hope to welcome you again some time. Best regards, Your Reception Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019
Response from MEININGER TEAM RECEPTION on Dec 24, 2019
Dear Guest, Dear Juan Carlos, Thank you very much for your 4-star rating ! We are glad you liked our hotel and we hope to see you again in one of our hotels around Europe. Kind regards, Hotel Meininger Brussels City Center

8/10 Good

Jacques

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, original design
Very nice hotel, the style is very nice if you like original buildings, friendly staff and well thought out rooms. Only "weak spot" is softness of mattresses (I have a sensitive back) ; otherwise good value for money.
Stayed 1 night in Dec 2019
Response from Reception on Dec 23, 2019
Dear Guest, Thank you very much for your awesome review. We are very glad that you liked our hotel. We value your feedback in order to i,prove our products and services. We really hope to welcome you again in Brussels. Kind Regards, MEININGER Team

10/10 Excellent

Verified traveller

Stayed 3 nights in Dec 2019
Response from Meininger Brussels City Center on Dec 21, 2019
Dear Guest, Thank you for giving us such a nice feedback! We are happy that you enjoyed your stay with us and hope to see you soon in one of our other MEININGER Hotels somewhere in Europe! Greetings from Brussels, Your Meininger Brussels City Center Team

10/10 Excellent

nillotrejos, San José, Costa Rica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was incredible. I was there with my wife and kids (15, 9 and 6 yo) and we were super happy with our staying. The hotel is close to the center and there is a tram station 450 meters away. You can get to the center (Grand Place, Manneken Pis, etc) or to the Midi Station using a tram, but the distances are also walkable (1.5 km) and the surroundings are really nice, so you may also have a good time walking there. The kitchen is very well equipped, rooms are sparkling clean and the staff is really helpful. You won't regret your stay here,
Stayed 3 nights in Dec 2019
Response from Meininger Brussels City Center on Dec 16, 2019
Dear Guest, Thank you for giving us such a nice feedback! We are happy that you enjoyed your stay with us and hope to see you soon in one of our other MEININGER Hotels somewhere in Europe! Greetings from Brussels, Your Meininger Brussels City Center Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Hotel Management on Dec 13, 2019
Dear guest Thank you for staying with us. We are glad that you choosed MEININGER and would like to know more about your stay, do not hesitate to leave us a review and comment it so we will be able to make your next stay with us greater. Best Regards Your MEININGER team Brussels City Center

6/10 Okay

Casandra

Liked: Cleanliness, property conditions & facilities, room comfort
Hip hotel, Minimalistic rooms, Sketchy area
Spacious, Minimalistic rooms. The (young) staff was not particularly friendly. The area around the hotel (we walked to and from downtown) is sketchy.
Stayed 1 night in Nov 2019
Response from Pat on Dec 6, 2019
Dear Guest, Thank you for taking the time to review us online. We are glad that you liked our hotel. However We are very sad to hear about your experience with our staff; big part of their job is actually to help you with anything that you would like to know about the hotel and the city! We are certain that big part of our staff will make an effort to help our guests and make them feel comfortable at all times, so sorry to hear that this was not the case when you were here! We hope that you still enjoyed your stay and had a good time in Brussels. Even though reviews before yours have given credits to staff & service, they may not present themselves well enough to you. We will certainly improve and would like to offer our sincere apologies. We hope we can still host you some time in future in one of our other hotels around Europe. Kind regards, Hotel Meininger Brussels City Center

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Your Meininger Team Brussels City Center on Dec 3, 2019
Dear Guest Thanks for taking a moment to leave us your rating of your stay. It would be our pleasure to welcome you back in the future! We are looking forward to welcome you back in Meininger! Greetings from Brussels, Your Meininger Team Brussels City Center

10/10 Excellent

Humberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Clean and New.
The hotel s great, the location area not so great but very convinient.
Stayed 1 night in Nov 2019
Response from Meininger Brussels City Center on Dec 1, 2019
Dear Humberto, Thank you for giving us such a nice feedback! We are happy that you enjoyed your stay with us and hope to welcome you back soon in one of our other MEININGER Hotels somewhere in Europe! Greetings from Brussels, Your Meininger Brussels City Center Team

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Comfortable hotel not too far from the old city centre
Stayed 1 night in Nov 2019
Response from Reception on Nov 26, 2019
Dear Mark Thank you for giving us such a nice feedback! We are happy that you enjoyed your stay with us and hope to see you soon in one of our other MEININGER Hotels somewhere in Europe! Greetings from Brussels, Your Meininger Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exelente ..............................................
Stayed 2 nights in Nov 2019
Response from Reception MEININGER on Nov 25, 2019
Dear Guest, Thanks for taking a moment to leave us your feedback and for your perfect review. It certainly sounds like you made the most of your stay with us. It would be our pleasure to welcome you back in the future! All the best and kind regards, Your MEININGER team Brussels

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Spacious room, not far from tram station but not many restaurants nearby. No free luggage storage, need to use the coin lockers on 1/F and there is no lift access to that area. This design is a bit weird yet understandable due to security concerns in the city.
Stayed 1 night in Oct 2019
Response from MEININGER Brussels City Center on Nov 23, 2019
Dear Guest, Thank you for choosing the MEININGER Hotel. We hope that you have enjoyed your stay and have felt thoroughly “at home”. Your remarks and suggestions are more than welcome and allow us to introduce changes, wherever necessary. Your Reception Team,

10/10 Excellent

Adam

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Meininger Brussels City Center on Nov 19, 2019
Dear Adam, Thank you for giving us such a nice feedback! We are happy that you enjoyed your stay with us and hope to see you soon in one of our other MEININGER Hotels somewhere in Europe! Greetings from Brussels, Your Meininger Brussels City Center Team

10/10 Excellent

Marcos

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great option for all ages
Great option near Brussel's main tourist attractions, easy for the train stations and public transit in town.
Stayed 2 nights in Nov 2019
Response from Meininger Brussels City Center on Nov 15, 2019
Dear Marcos, Thank you for giving us such a nice feedback! We are happy that you enjoyed your stay with us and hope to see you soon in one of our other MEININGER Hotels somewhere in Europe! Greetings from Brussels, Your Meininger Brussels City Center Team

10/10 Excellent

Kaitlyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Great hotel--it was clean, easy to navigate, and staff was friendly. Aesthetics were good and it was a fun place but quiet enough at night.
Stayed 2 nights in Oct 2019
Response from Meininger Brussels City Center on Nov 6, 2019
Dear Kaitlyn, Thank you for giving us such a nice feedback! We are happy that you enjoyed your stay with us and hope to see you soon in one of our other MEININGER Hotels somewhere in Europe! Greetings from Brussels, Your Meininger Brussels City Center Team

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Disappointing stay.
The only hotel I have ever stayed in that will not allow you to bring drinks up to your room. They even refuse you a glass of ice at the bar. No mention of this policy before you book. Or when you check in, you only find out when you return to the hotel with your drinks- be it ones to enjoy in your room or beers to take back home.
Stayed 2 nights in Oct 2019
Response from Reception on Oct 29, 2019
We could not be more disappointed by your comments and ask that you please accept our most sincere apologies for the issues you experienced during your recent visit. It is always our goal to deliver exceptional service to all our guests and should we learn of any inconsistencies in the level of service, we are always eager to address them promptly. We wish we were made aware of your concerns while you were here; however, we appreciate the time you have taken to alert us to your experience. Thank you for reaching out to us and for your review.

10/10 Excellent

Jongho

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2019
Response from Your Meininger Brussels City Center Team on Oct 28, 2019
Dear Jongho, Thank you for giving us such a positive rating! We are happy that you enjoyed your stay with us and hope to see you soon in one of our other MEININGER Hotels somewhere in Europe! Greetings from Brussels,

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Rate was high for the room and amenities included. Worth reviewing
Stayed 2 nights in Oct 2019
Response from Reception Team on Oct 26, 2019
Dear guest, Thank you so much for you comment! Thank you for sharing with us and taking the time to share your experience with everyone! We care a lot to make our guests' stay as pleasant as possible, so we welcome your comments and we will consider them. We hope to have the opportunity to see you again very soon! Regards The MEININGER Brussels team

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Meh.
Minimalist. Good beds. Room was way too hot and there is no temperature control which is a major minus for me. Suitcase storage isnt free.
Stayed 1 night in Oct 2019
Response from Meininger Brussels City Center on Oct 25, 2019
Dear Guest, Your honest feedback gives us the possibility to identify things which we have to improve. We really appreciate it. Your recent stay does not sound as though it was very convenient at all. Concerning your comment about the temperature, please note that our windows cannot be opened due to security reasons. For providing you with fresh air we installed a ventilation system in each room – those can't be turned off completely. However, guests can control the system through a controller that is attached to the wall in each room. On the day of arrival, as well as on the day of departure, you can use our luggage lockers to store your belongings. The charges are dependent on the size of the selected locker and the length of the rental period. Our lockers are a secure way of storing your belongings and therefore are not provided a free service. Our luggage storage rooms on the other hand are used exclusively for large groups of people. It would be a pleasure to welcome you back another time again in Brussels. Your MEININGER Brussels City Center team

4/10 Poor

Amit

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Very noisy
This Hotel is more of a youth hostel than a Hotel for families. I night we heard kids fighting, crying in the corridors. Friday night was really difficult loud noises, shouting and banging on doors between 12:30 till 3:00 AM in the morning.
Stayed 3 nights in Oct 2019
Response from Reception on Oct 25, 2019
Dear Guest, Your honest feedback gives us the possibility to identify things which we have to improve. We really appreciate it. Your recent stay does not sound as though it was very convenient at all. A good night's sleep and a clean, friendly atmosphere should come as a given and we are committed to providing all of that for each guest that stays with us. However, it seems that somewhere down the line we let you down and we like to offer our excuses as we never like our guests to leave unhappy. We certainly understand that when you choose MEININGER – combining the best from both a hotel and hostel - you may not be expecting that to be so literal. While we are proud to offer several tours and nightlife activities for our 18-35 demographic, we do also like to accommodate all younger and older travelers who may be visiting the city for the first time. It is important to our mission that we reach as wide an audience as possible, but that does not excuse their loud behavior at the expense of your enjoyment. We hope you enjoyed the city of Brussels and it would be a pleasure to welcome you again! Your MEININGER team Brussels

8/10 Good

Verified traveller

Stayed 3 nights in Oct 2019
Response from Meininger Brussels City Center on Oct 19, 2019
Dear Guest, Thank you for giving us such a nice feedback! We are happy that you enjoyed your stay with us and hope to see you soon in one of our other MEININGER Hotels somewhere in Europe! Greetings from Brussels, Your Meininger Brussels City Center Team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was walking distance to the Grand Place where all the restaurants, shopping and pubs are which was awesome! The first night we arrived, we were harassed by some possible thief’s trying to take our passports by claiming they were “detectives” and quickly flashed a fake ID. We were in the front of the hotel. We asked to see their ID, which they denied. We did not give them our passports, then they left when other hotel guests started to gather in the front of the hotel. We reported this incident to the hotel which they said they will check the video feed and report them to the police. The hotel was amazing, however, don’t take questionable people seriously
Stayed 3 nights in Oct 2019
Response from Reception on Oct 19, 2019
Dear guest, Thank you for sharing your feedback. We are very sorry that such an incident happened during your stay with us and would like to offer our sincere apologies. Guest’s security and safety is of utmost importance at our hotel and is therefore also being monitored via our extensive CCTV network throughout the hotel. We’d like to assure you that matters like this are taken very seriously and have been dealt immediately by the hotel management. As we are working closely with the local Police - this is being dealt with, as you would expect by officials and our management team. Please be assured of our best attention. We hope this isolated issue do not impact your view of our hotel and we remain at your disposal for any further information. Best Regards, The MEININGER team Brussels City Center

4/10 Poor

blake

Stayed 1 night in Oct 2019
Response from MEININGER Reception Team on Jan 23, 2020
Dear Guest, Thank you for taking the time to leave us your review. Please do not hesitate to share your thoughts with us in order to improve our services and products. We hope to welcome you back soon in Brussels! Kind Regards, MEININGER Teaö