Five Points Vacation Packages

The place was nice and the bed was comfortable. The breakfast was good and the staff was very nice and helpful.

The room itself was very spacious and clean - nothing to complain about here. But the check in process was terrible. I arrived (by cab) late at night after delayed flights and could not find the lock box to get my key - it wasn’t evidently sign posted. When I rang the help line they kept telling me to drive in through the car park and follow the lines. When I explained I didn’t have a car can she please tell me how to get there by foot, she kept saying “drive through the car park” obviously to me the “help desk” had a script that they read from and couldn’t deviate so we’re utterly useless. I ended up asking a random person who was exiting the building and they helped. So note to the building manager make sure your “help desk” is actually equipped to help and answer all questions!

One of the two rooms I booked had an active German cockroach infestation. We were moved to another room that was insect-free but it was unsettling spending the whole trip wondering if a roach would be hitching a ride home in our luggage. The room we relocated to was under a room that included children who spent a good part of each day jumping off the beds and running in circles. The second room we booked smell like animal urine, which seemed to be soaked into the hallway carpet. Wouldn't book here again.