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Reviews of Best Western Palace Inn Hotel

4 out of 5
Best Western Palace Inn Hotel
Via Eridano 2, Ferrara, FE

Reviews

8.6

Excellent

Rating 10 - Excellent. 91 out of 235 reviews" "
Rating 8 - Good. 118 out of 235 reviews" "
Rating 6 - Okay. 17 out of 235 reviews" "
Rating 4 - Poor. 6 out of 235 reviews" "
Rating 2 - Terrible. 3 out of 235 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

MARCO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Value Hotel if you travel by car
I have used this facility many times. Staff is extremely gentle and attend to client's needs. Rooms are equipped with all it is need for a hotel of this category. Nice shower, good variety of TV channels but only in italian and good bed. Breakfast exceeded my expectation especially for a Best Western. A plus is the free parking and the vicinity to the Highway. City Center is just 5 minutes drive and there are plenty of parking (paying) around. The hotel also offers bikes service, I believe, so you can feel like a real Ferrara citizen, being the city full of bikers all around. I will be back again for sure, as always when I am in Ferrara.
Stayed 12 nights in Oct 2023
Response from Rebecca on Nov 10, 2023
Thank you Marco ti aspettiamo presto!!!

2/10 Terrible

Susanne

Stayed 1 night in Oct 2023
Response from Rebecca on Oct 20, 2023
Dear, i'm sorry for your opinion. You can give us more informations so we can use your opinion to improve our services and give a better stay for you in future, or also for other guests. Best regards

10/10 Excellent

Moein

Stayed 4 nights in Jul 2023

8/10 Good

Nuno

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
No more free bikes
I was supposed to stay for 2 weeks at this hotel. Unfortunately, the manager decided to start charging the rent of bikes, even though in states "free use of bikes" on HOTELS.COM. The front desk personnel was not helpful and even laugh when I explained that the reason I book this hotel is because of the free use of bikes. I immediately decided to cancel the rest of my stay and went to another hotel in Ferrara with free bikes.
Stayed 5 nights in May 2022

10/10 Excellent

MARCO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Oct 2021

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Staff & service, room comfort
Mediocre all-round
This hotel offered a lot of things online that were not available due to COVID (food services). The listing should absolutely be updated. The reception closes from 11pm-7am, so good luck getting breakfast if you have to leave early. The beds were rock-hard, and there were no prices available for the items in the fridge (3Euro for a small bag of crisps). The amenities provided were squeeze bottles of soap in the shower and by the sink, towels and toilet paper. There was a water heater machine that I could not figure out how to add water to, so no self-made coffee, and a mini fridge. The internet was OK for completing my work, making phone calls, and streaming videos but I had to adjust to a lower quality. The gym was decent, but the treadmill did not work. When I checked-in, I told the receptionist that I would be leaving a day earlier than my previously booked (but not paid) reservation. When I checked-out, they had already charged me for the full reservation. They were "kind" enough not to charge me the tax. The hotel is close to an Aldi, a Lidl and a Steakhouse, which was the ONLY good thing about the location. The prices for laundry were ridiculous (one shirt cost 6 Euros) Don't stay here for more than one night.
Stayed 6 nights in Sep 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

José

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
7W
all good
Stayed 27 nights in Sep 2020

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

8/10 Good

MARCO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Confortable hotel with a good balance quality-price The free parking make a difference if you have a car. The Staff is professional and willing to help
Stayed 6 nights in Dec 2019

6/10 Okay

John

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 5 nights in Nov 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2019

8/10 Good

Paul Marcel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Tomaz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing!!! The girls at the front desk were so helpful and great to deal with
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent ! Large , comfortable room. Great breakfast Buffett for 4€. Wonderful staff. One of the best hotel stays in past 2 years.
Stayed 2 nights in May 2019

8/10 Good

nury

Liked: Cleanliness, staff & service, room comfort
Stayed 8 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good Stay
Very clean and well run. Everything is good including the staff and breakfast. It is right outside of the city close to the highway.
Stayed 1 night in Jun 2018

2/10 Terrible

David

Disliked: Staff & service, room comfort
Big brands cannot always be relied on
Bed hard as nails, scrum getting into the (separate) restaurant, check out takes too long

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A real treat!
Girls on reception are a delight and the steakhouse next door also.. easy to find which is what I wanted

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay here again
Initially, we were unsure of the hotel since there was a terrible smell in the reception area. However, that had disappeared by the following morning. The room was excellent - really clean and comfortable. The location is in a semi-industrial area but we felt safe at all times and walked to the centre of Ferrara in about 20 minutes. Breakfast was excellent and the hotel service extremely good, thanks!

8/10 Good

barry, Brussels

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel although the neighborhood is not great
The staff at this hotel are Always very welcoming, friendly and efficient. The local neighborhood is not really very nice but within 5 minutes drive or a 10 minute walk you are in fantastic Ferrara with all the culture, food, sightseeing etc you could want. there is a local super market and a steak restaurant very closeby

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied
Good service, friendly staff. Steak Restaurant just beside. Supermarket Lidl selling goods at reasonable price. Very satisfied. One downside is that wifi signal not very strong.

2/10 Terrible

Damir, Winnipeg, MB

Disliked: Cleanliness, property conditions & facilities, room comfort
Disgusting, smelly and stained blankets/towels
Me and my family were traveling Italy, by car, and we needed a hotel to stay overnight in Ferrera. We had to book it last minute and have been driving all day. We arrived at 1:30am approximately. The hotel staff at the time was one elderly gentleman, did not speak much English to no fault of his own. The room however, was absolutely disgusting. First, when we entered the room we were greeted with a terrible smell. We had to open windows and let the room air out for a good 30 minutes before we could even stay in it. While this I tried to ask hotel staff if there were any other rooms available and was told there were none. So let me break it down to what made this the worst hotel experience we've ever had. First there was the smell, then we discovered our blankets had SEVERAL stains all over it and the towels as well had stains. It was supposed to be a room for a family of 4 but it was ONE bed with ONE pillow and a FOLD OUT COUCH with ONE PILLOW. The mattress on the foldout couch was only a bit thicker than the metal frame supporting it. Needless to say it felt like sleeping on a rock, and woke up with sore backs and necks. And with how small the room was it got extremely stuffy in there quick. Now, for a FOUR STAR hotel and the rate that we paid, we did not get 4 star treatment. Best Western showed very little respect to their guests, and they'll be lucky if they ever get my business again. I have pictures of the room as well, and plan on spreading the word about this.
Response from Martina on Aug 9, 2015
Dear Mr. Damir Thank You for dedicating your time to us . We would like to apologize for not having satisfied Your expectations, we are very sorry for Your bad experience. Thank You for putting us aware of Your opinions on the services that should be improved immediatly, allowing us to offer a better experience to You and to the rest of our customers. We sincerely hope to have You again as our guest in order to offer You a better experience than the one just lived and to demonstrate the quality of our service and appreciate the true level of our BW house. We take this opportunity to renew all our apologies and we remain at your disposal for any need . Kind regards The Direction

8/10 Good

barry, Brussels

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem on the outskirts of the city
The Hotel is not in the best part of town but a brisk 10 minute walk and you are in Ferrara city with all its delights. The extremly friendly and helpful staff, the parking, the breakfast, the rooms & wifi and the nearby (1 minute) steakhouse and a supermarket, make this an ideal business stop.

10/10 Excellent

Evangelos, brussels

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business Hotel
best hotel in the area for business.

8/10 Good

Edmond, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Okay hotel use the bikes that are free to get into town

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Grat service, good breakfast.

8/10 Good

Stephen, Sydney

Liked: Cleanliness, property conditions & facilities, room comfort
Fine for a one night stay
Hotel was conveniently located for a one night stopover. The room was clean and comfortable. Not much in the way of restaurants, etc in the immediate area.

8/10 Good

Elio v, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for a stop over
The rooms are very clean. Friendly staff

8/10 Good

edomon, dundee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful staff
Nice hotel on the outskirts of ferrara but very close to the autostrada. Pleasant breakfast and free wifi with very helpful English speaking staff and free parking.

8/10 Good

Jason V., Fairfax, VA

Liked: Cleanliness, property conditions & facilities, room comfort
Nice room in an industrial zone
The hotel was in good shape. The room was very comfortable and overlooked the nearby factory. House keeping staff were not very polite in the morning as they tried to barge in, but otherwise the service was fine. Great economical choice for exploring nearby Ferrara.

8/10 Good

turgut, istanbul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convinient and comfortable
Very nice location, close to Venice-Bologna highway, Ferrara is a must to see historical city...frienly staff..highly recommended especially for trade shows in Bologna it is only 20 min. drive...

6/10 Okay

Alias Lilly Briscoe

Liked: Cleanliness
OK, but we wouldn't go back...
Our experience at this hotel was uneven. On the plus side, the king size bed was fantastic, the room was spotless, free wifi was excellent, and breakfast was plentiful and good. On the negative side is the location of this hotel, which is just awful - in a commercial strip of urban/industrial wasteland 1.9 km outside of the charming medieval city of Ferrara. We booked here because the rate was excellent compared to other hotels in the city. Staff were kind and helpful, and if you just can't stand being away from an American eatery, you only need to walk next door for a steak or hamburger. Despite these amenities, we wouldn't go back because of location. Also note that the hotel is hard to find - the address does not correspond to where the GPS takes you.

8/10 Good

Laurie, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
We stayed here on our way to Trieste from Rome it is located approx 2 km from the historic town centre near the autostrada from the outside I was concerned when we approached. This was dispelled when we drive in easy parking, quick friendly check inn, clean comfortable room, great breakfast and very nice and clean breakfast room. Bike hire is also available ( Ferrara has the highest use of bikes in Europe ) really enjoyed this hotel

10/10 Excellent

Roman, Wilts

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel
This hotel was very well positioned,the car parking was good. The room was modern and comfortable. The bed was very comfortable. The room and bathroom large and bright Good breakfast .

10/10 Excellent

Thomas, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel but outside the historic center
We stayed here because were traveling by car and also wanted to save some money. The hotel itself is very nice in all details (excellent room, helpful personnel, lavish breakfast), but it's not in a particularly pleasant or desirable location. I would estimate it is 2-3 km from the historic center and it is surrounded by a car wash, warehouses, shopping centers, and some factories. The hotel provides bikes for free (first come, first served--be warned, and there are only 8 bikes) and there must be a bus route nearby (did not ask, since we drove to the outside edge of the center and parked there for the day for free). Hotel parking is free. Location is however convenient to major roads and the train station. A large American-style BBQ joint is just next door, but did not try it.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
OK for a convenient family trip
Stayed in a 4-person room. We were on a regular bed and kids shared a thin fold-out sofa. Bedding was flimsy. Pillows looked like disposable ones, very flat. Easy place to stay. Felt like a US hotel with easy parking, breakfast included, etc. Location required a drive into Ferrara. There's some sort of refinery nearby and roads looked too busy for walking/cycling. But drive is quick and parking was easy in Ferrara.

10/10 Excellent

Sykes, Myrtle Beach, SC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, but had a time finding it.
The GPS couldn't find the hotel (not the hotel's fault, of course) and we got stupidly lost going in circles in downtown Ferrara. Once we made it there, it was a lovely experience. We were quite happy with the stay.

10/10 Excellent

Ottavio, Rome

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good Impresion
OK

10/10 Excellent

Ed, Ontario, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good Hotel
This was agreat hotel and staff was very helpfull in every way, would stay here again.

8/10 Good

Nuno

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Nov 2023

10/10 Excellent

antonio

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Avevo già sperimentato questa catena di hotel all'estero e non mi ha deluso. Ottima stanza, bagno ampio e dotato di tutto l'occorrente. Personale professionale e disponibile. Colazione di alto livello. Non ho provato il ristorante ma il menu offerto non era molto invitante
Stayed 1 night in Oct 2023
Response from Rebecca on Nov 10, 2023
Gentilissimo, grazie per la sua opinione. Siamo felici che si sia trovato bene e speriamo di ospitarla nuovamente. Cordiali saluti

8/10 Good

Daniele

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Einfach, praktisch, Frühstück ok.
Stayed 1 night in Aug 2023

10/10 Excellent

Federico

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
L'albergo è molto bello, moderno, confortevole; l'unica cosa che mi ha fatto un po' riflettere è l'aria condizionata a 20 gradi, che non si poteva regolare a più di 22. La colazione è da sogno!
Stayed 4 nights in Jul 2023
Response from Rebecca on Aug 29, 2023
Buongiorno, grazie per la sua recensione. Per quanto riguarda l'aria condizionata la possiamo regolare diversamente dal ricevimento, siamo sempre a disposizione per qualsiasi necessità. Lieti che vi siate trovati bene, speriamo di ospitarvi ancora in futuro! Cordiali saluti

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023