Property amenity

Reviews of Country Inn & Suites by Radisson, Dunn, NC

2.5 out of 5
Country Inn & Suites by Radisson, Dunn, NC
900 East Pearsall Street, Dunn, NC

Reviews

8.0

Very good

Rating 10 - Excellent. 134 out of 314 reviews" "
Rating 8 - Good. 94 out of 314 reviews" "
Rating 6 - Okay. 39 out of 314 reviews" "
Rating 4 - Poor. 23 out of 314 reviews" "
Rating 2 - Terrible. 24 out of 314 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and respectful
Stayed 2 nights in Apr 2024
Response from Manager on Apr 19, 2024
Hello William,We appreciate your kind words about our staff. It is our pleasure to ensure a pleasant stay for all our guests. We aim to create a welcoming environment for everyone who chooses to stay with us.

6/10 Okay

janet

Travelled with family
Liked: Staff & service, amenities
Needs some updating and somewhat dirty. Needs a good cleaning
Stayed 1 night in Apr 2024
Response from Manager on Apr 13, 2024
Hello janet,Thank you for sharing your feedback with us. We appreciate your comments and will make sure to address them internally for improvement. Please contact our management team directly for any further assistance needed.

8/10 Good

Christy

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for an overnight stay
Stayed 1 night in Mar 2024
Response from Manager on Apr 9, 2024
Hello Christy,We are delighted to hear that you found good value during your stay with us. Your feedback is greatly appreciated, and we hope you had a comfortable visit. Should you have any further comments or suggestions, we encourage you to reach out to our management team.

6/10 Okay

Gregory

Travelled with family
Disliked: Property conditions & facilities
Property was a cheaply and quickly updated old Days Inn. The photos online looked much better than what it was. Breakfast was very much lacking. Had Biscuits each day - but nothing like sausage gravy to go with them. Paint was messed up everywhere. Bed was very noisy as was air conditioner. Desk staff was good and kind. They wouldnt provide a receipt upon arrival paid or departure for our records and said expedia would. Stay at the Hampton Inn in front of it if you must. Shady area with characters coming in and out of the hotel all night - for what?
Stayed 2 nights in Apr 2024
Response from Manager on Apr 9, 2024
Hello Gregory, We appreciate your feedback regarding your recent stay with us. We're pleased you found our desk staff to be good and kind. For any billing concerns or receipt inquiries, we recommend contacting management directly. We take all guest feedback seriously and will use your comments to improve our services. Thank you for staying with us, and we hope to have the opportunity to welcome you back in the future.

4/10 Poor

Clarissa

Business traveller
Disliked: Cleanliness, property conditions & facilities
Not what I expected when I got there! No towels in the bathroom, the room looked like it needed a good cleaning! And they have roaches!!! No thanks!! I’ll move on!
Stayed 1 night in Mar 2024
Response from Manager on Apr 4, 2024
Hello Clarissa, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on Apr 5, 2024
Hello Ron,We are thrilled to hear you had such a wonderful stay with us! We look forward to welcoming you back soon for another fantastic experience at our hotel.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very convenient location
Stayed 1 night in Mar 2024
Response from Manager on Apr 5, 2024
Hello Steven,We are pleased to hear that you found our hotel's location convenient for your stay. We strive to offer a prime location for our guests to maximize their enjoyment. Thank you for sharing your feedback with us.

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Apr 2, 2024
Hello Vanessa,We are so glad to hear of your wonderful stay and the encounters you had with our team who are constantly striving to serve our guests with warm hospitality! We look forward to welcoming you back.

10/10 Excellent

Shuhrat

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Shuhrat,We are delighted to hear that you enjoyed your stay with us! Should you have any further feedback or questions, please don't hesitate to contact us.

6/10 Okay

Betty Ann

Travelled with partner
Liked: Cleanliness, staff & service
For a relatively new hotel there were peeling floor strips in our room and chipped laminate on the night stand. Breakfast was a definite "eh"...we got to breakfast 30 minutes after it opened and food was lukewarm.
Stayed 1 night in Mar 2024
Response from Manager on Mar 19, 2024
Hello Betty Ann, We appreciate your feedback and apologize for any inconvenience you experienced during your stay. We will address your concerns with our maintenance team and look into improving our breakfast service for future guests. Your comments are valuable to us as we strive to enhance the overall guest experience.

8/10 Good

Donald

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Mar 2024
Response from Manager on Mar 19, 2024
Hello Donald,We appreciate your feedback on the cleanliness of our hotel. Your comments are valuable in helping us maintain our high standards of service. Thank you for taking the time to share your experience with us.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to I-95. Convenient to music venue downtown. Staff very helpful!!
Stayed 1 night in Feb 2024
Response from Manager on Feb 29, 2024
Hello Steven,We are thrilled to hear that you found our location convenient and our staff helpful during your stay. Our team works hard to provide excellent service to all our guests. If you have any further feedback or need assistance, please don't hesitate to reach out to our management team directly. Thank you for sharing your experience with us!

2/10 Terrible

Carol

Disliked: Cleanliness
Expedia and this hotel took my money! Won’t cancel my reservation when I called.
Stayed 1 night in Jan 2024
Response from Manager on Feb 15, 2024
Hello Carol, We apologize for any inconvenience you experienced during your reservation process. Our hotel strictly adheres to the cancellation policy set by Expedia. We recommend reaching out to Expedia directly for further assistance with your reservation. Thank you for your understanding.

8/10 Good

Michele

Travelled with family
Liked: Cleanliness, staff & service
Staff was friendly. Our hall was very noisy all night. Breakfast buffet was extremely limited. They didn’t even have milk out for cereal
Stayed 1 night in Jan 2024
Response from Manager on Feb 14, 2024
Hello Michele, Thank you for your feedback and for acknowledging our friendly staff. We apologize for any inconvenience caused by the noise in your hall and the limited options at our breakfast buffet. We strive to ensure a peaceful stay for all our guests and we'll address your concerns with our team. We appreciate your input and will take it into consideration for future improvements.

8/10 Good

Hung

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Manager on Jan 20, 2024
Hello Hung,We appreciate you choosing our hotel for your stay! We hope you had a pleasant experience and enjoyed your time with us. If you have any further feedback or suggestions, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on Jan 20, 2024
Hello Amanda,Thank you for choosing our hotel for your stay! We appreciate your perfect rating and are delighted to hear that you had a wonderful experience. If you ever have any feedback or suggestions, please don't hesitate to reach out to us directly. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Kenneth

Stayed 2 nights in Jan 2024
Response from Manager on Jan 12, 2024
Hello Kenneth,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a wonderful experience with us. We value your satisfaction, and it means a lot to our team. We hope to welcome you back soon!

10/10 Excellent

Jesse

Stayed 1 night in Jan 2024
Response from Manager on Jan 12, 2024
Hello Jesse,Thank you for rating us 10/10! We are thrilled to hear that you had such a wonderful experience during your stay with us. If there is anything else we can do for you in the future, please don't hesitate to reach out. We look forward to welcoming you back soon!

6/10 Okay

Andrew

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Manager on Jan 9, 2024
Hello Andrew,We appreciate you choosing our hotel for your stay. If there is any feedback you would like to share with us or any issues that need addressing, please don't hesitate to reach out to us directly. We value your input and want to ensure that we continue to improve our services. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Ella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent at reasonable price
The hotel offers all amenities at reasonable price. The room was spacious, clean and staff at front desk was pleasant and quick.
Stayed 1 night in Dec 2023
Response from Manager on Jan 3, 2024
Hello Ella,Thank you for your positive feedback! We strive to provide excellent amenities at affordable rates. We are delighted to hear that you found your room spacious and clean. Our front desk staff takes pride in providing prompt and pleasant service to our guests. It was a pleasure having you stay with us and we hope to welcome you back soon for another enjoyable experience.

10/10 Excellent

Lenie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello Lenie,Thank you for choosing our hotel for your recent stay. We're thrilled to hear that you had an excellent experience with us. We hope to have the pleasure of welcoming you back in the future for another outstanding stay.

10/10 Excellent

William

Stayed 3 nights in Dec 2023
Response from Manager on Jan 13, 2024
Hello William,Thank you for choosing our hotel for your stay! We're delighted to hear that you had a fantastic experience with us. We appreciate your kind words and hope to welcome you back soon for another wonderful stay.

4/10 Poor

Ariel

Stayed 1 night in Dec 2023
Response from Manager on Dec 24, 2023
Hello Ariel,We're sorry to hear that your experience with our hotel was not up to your expectations. We value your feedback and would appreciate it if you could reach out to us directly to discuss any issues you encountered during your stay. Our team is committed to providing exceptional service, and we would like the chance to address your concerns.

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Dec 2023
Response from Manager on Dec 8, 2023
Hello Michael,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a fantastic experience with us. We hope to have the pleasure of welcoming you back in the near future for another memorable stay.

4/10 Poor

James

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 6, 2023
Hello James,We are sorry to hear that your recent stay did not meet your expectations. We appreciate your feedback and would like to learn more about your experience. We encourage you to reach out to our hotel directly so that we can address any issues you encountered. We value your satisfaction and hope to have the opportunity to provide you with a better stay in the future.

10/10 Excellent

Minhui

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 5, 2023
Hello Minhui,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a fantastic experience with us. If you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us. We hope to welcome you back in the future for another enjoyable stay!

8/10 Good

Marie-Josee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on Nov 21, 2023
Hello Marie-Josee,Thank you for sharing your feedback with us. We apologize if your experience did not meet your expectations. We value all guest feedback and will utilize it to continue improving our services. Please feel free to reach out to our management team directly to discuss any specific concerns you may have.

8/10 Good

John

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Ceaseless construction on the roads around the property resulting in confusion during arrival and departure. No signs directing to Rt. 95.
Stayed 1 night in Oct 2023
Response from Manager on Nov 1, 2023
Hello John,Thank you for bringing this to our attention. We apologize for any inconvenience caused by the ongoing road construction. We understand that it may have been confusing during your arrival and departure. Your feedback will be shared with the appropriate departments for further improvement. Safe travels and we hope to welcome you back in the future.

8/10 Good

Jolene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Oct 24, 2023
Hello Jolene,Thank you for your feedback! We appreciate your positive rating and hope to welcome you back in the future.

10/10 Excellent

Kevin, Cary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on Oct 24, 2023
Hello Kevin,Thank you for your excellent rating! We're delighted to hear that you had a 5-star experience at our hotel. We look forward to welcoming you back soon!

10/10 Excellent

Cynthia, Southbury

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees were very nice. The room was clean and comfortable. Several restaurants were nearby as was the highway. They have a continental breakfast which has many choices. Check-out isn’t until noon, which is nice. You are roughly an hour from Raleigh and less than 2 hours from the beach. I would not hesitate to stay here again.
Stayed 3 nights in Oct 2023
Response from Manager on Oct 20, 2023
Hello Cynthia,Thank you for your kind words! We appreciate your feedback and are glad you enjoyed our friendly staff, clean rooms, convenient location, and continental breakfast. We look forward to welcoming you back on your next visit!

6/10 Okay

John

Stayed 2 nights in Oct 2023
Response from Manager on Nov 5, 2023
Hello John,Thank you for sharing your feedback with us. We appreciate your comments and apologize for any inconvenience you may have experienced during your stay. If you would like to discuss your concerns further, please contact our management team.

10/10 Excellent

Tyson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on Oct 10, 2023
Hello Tyson,It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area.

8/10 Good

Todd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent place for the price.
Stayed 2 nights in Sep 2023
Response from Manager on Oct 10, 2023
Hello Todd,Thank you for taking the time to share your comments regarding our price. I hope you will return to enjoy a memorable and exceptional experience.

8/10 Good

Virginia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Girls trip
The only complaint i have is the AC rattled he whole time. Room was clean & comfortable. Breakfast was basic. Service was very friendly.
Stayed 1 night in Sep 2023
Response from Manager on Oct 10, 2023
Hello Virginia, I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Don’t stay here if you have other options.
This is an older hotel. So they should already have in mind that it needs to be thoroughly cleaned. Only my bed and sink was cleaned. There was hair in the shower, on the toilet and floors. The mirror looked like someone had cleaned it but missed the bottom. The carpets are old so they need professionally cleaned or gutted. The fridge and microwave were horrible and when I opened it, there was a smell of chewing tobacco in it. Housekeeping came by at 8 or 9 depending on the day and if you tell them to come back they don’t. At no time did they come the first night I called the desk about that shower and fridge. I bought my own cleaning supplies to clean the important parts. When cleaning the shower, I noticed on the shower rod someone’s used washcloth hanging there. Like I get it, we’ve all missed something cleaning before but you should always hit beds, baths and kitchens the hardest at the bare minimum. Some of the staff were nice and some not so nice. I honestly never care about that part as long as they aren’t rude. I would not recommend this hotel for the price at all. This is more a $68 type room. And a last resort.
Stayed 3 nights in Sep 2023
Response from Manager on Oct 7, 2023
Dear Guest,Thank you so much for your honest feedback, as we do not get better or improve without it. I'm so sorry to hear of the service failures that you experienced. We would love to have you back in order to gain your trust again. Please feel free to reach out with any special requests you may have, as we would be happy to assist you. We look forward to hopefully welcoming you back in the future.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dunn isn't very big but the location to I-95 & the venue I attended were ideal!! The room was great!! All it lacked was a clock!! No biggie!! Will definitely stay there again...
Stayed 1 night in Oct 2023
Response from Manager on Oct 5, 2023
Hello Steven,We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our location and room. We appreciate you taking the time to share your experience.

8/10 Good

Brian

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful beds comfortable could use an update in the bathrooms
Stayed 1 night in Sep 2023
Response from Manager on Oct 4, 2023
Hello Brian,Thank you for taking the time to share. We appreciate your feedback regarding our staff. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

10/10 Excellent

Dana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Sep 2023
Response from Manager on Oct 3, 2023
Hi Dana,Thank you for sharing this review, and we welcome you to visit us again anytime!

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Manager on Sep 21, 2023
Hello Melissa,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here!
Staff was amazing. Hotel was very well kept and very nice. Cleanliness was incredible!
Stayed 3 nights in Sep 2023
Response from Manager on Sep 13, 2023
Hello Dawn,Know that your voice is of tremendous importance to us and we value your comments about our staff. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

2/10 Terrible

Walter

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Very Rundown for a Newly Renovated Property
I was shocked by the condition of the hotel and our room given this property was renovated 3 years ago. If a renovation means they painted the ceramic tiles in the bathroom that’s pathetic. The bathroom was filthy with someone’s long dark hair all over the floor. My advice stay somewhere else.
Stayed 1 night in Sep 2023
Response from Manager on Sep 13, 2023
Hello Walter, I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.,

8/10 Good

james

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a good stay nice bed everything was clean
Stayed 1 night in Sep 2023
Response from Manager on Sep 13, 2023
Hello james,On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our bed. We hope to see you again to provide you with an exceptional level of service and hospitality.

10/10 Excellent

CARL

Stayed 1 night in Sep 2023
Response from Manager on Sep 9, 2023
Hello CARL,It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon.

6/10 Okay

Cindy

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Amenities
Upon arrival, we were greeted by a friendly girl at check-in. Safe location: I stayed one night for a college tour. There was a minor issue after checking in, which was addressed immediately. The hotel is in a small town. I give it a 2-star rating hotel, a budget-friendly place.
Stayed 1 night in Aug 2023
Response from Manager on Sep 1, 2023
Hello Cindy, We can't thank you enough for sharing your feedback with regards to our location. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

6/10 Okay

Tatyana

Liked: Staff & service
Not a very good hotel
Stayed 1 night in Aug 2023
Response from Manager on Sep 1, 2023
Hello Tatyana,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

8/10 Good

Everlyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Manager on Aug 27, 2023
Hello Everlyn,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Manager on Aug 29, 2023
Hello John,Thank you for taking the time to share your rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

8/10 Good

Cindy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Convenient right off the highway. Everyone we saw from checking in and out were polite. We stay twice here.. The ac wasn’t working very well in one of those times. But the room we stay there the first time work just fine. Is definitely an older facility but it does the job nothing fancy most important it seems to be well clean. And it’s nice that includes the breakfast.
Stayed 1 night in Aug 2023
Response from Manager on Aug 26, 2023
Hello Cindy,I understand your concerns and we are deeply sorry for the issues you experienced during your stay. We have noted these issues and will work on fixing them. If you decide to stay with us again, please let me know. We would be happy to turn this experience around.

2/10 Terrible

Celso

Stayed 1 night in Aug 2023
Response from Manager on Sep 11, 2023
Hello Celso,It was our privilege to earn your business and we hope to host you again on your next trip.