Lobby lounge

Reviews of Holiday Inn Express & Suites Farmington, an IHG Hotel

2.5 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 207 out of 381 reviews" "
Rating 8 - Good. 114 out of 381 reviews" "
Rating 6 - Okay. 30 out of 381 reviews" "
Rating 4 - Poor. 13 out of 381 reviews" "
Rating 2 - Terrible. 17 out of 381 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Kimberly

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
They front desk personnel were very pleasant and accomodating, the room was clean, very large. I thinknits overpriced, the room wasnt decorated very pretty, gave it a cold, uncomfortable feeling, but i have anxiety. The bed was hard, the pillows awful. I did love the large selection of premium cable channels.
Stayed 1 night in Mar 2024

10/10 Excellent

Kerrie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was extremely clean and the staff were all very nice and welcoming. We had no issues and a great stay!
Stayed 1 night in Mar 2024

6/10 Okay

Nikisha

Liked: Cleanliness, staff & service, property conditions & facilities
Didn't like the fact my room was across from the pool. Loud traffic and man at front desk said I couldnt change rooms other then that it was a nice stay
Stayed 2 nights in Mar 2024

10/10 Excellent

Roger

Stayed 1 night in Jan 2024

2/10 Terrible

Marshall

Stayed 1 night in Jan 2024

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Jan 2024

2/10 Terrible

Robert

Stayed 1 night in Dec 2023

8/10 Good

christina

Stayed 2 nights in Nov 2023
Response from Kim on Nov 27, 2023
Thank you for your review we greatly appreciate it and we will share it with our team members. We hope to see you again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hiking adventure
We always book this hotel for our annual hiking adventure. Staff is welcoming and friendly. Rooms are comfortable. Hotel is conveniently located near restaurants and shopping. Close to Elephant Rocks, Johnstown’s Shut-ins, Taum Sauk, Washington State Park, St. Joe State Park, & St. Francois State Park.
Stayed 3 nights in Nov 2023
Response from Kim on Nov 27, 2023
Thank you for your review we greatly appreciate it and we will share it with our team members. We hope to see you again soon!

2/10 Terrible

Kylie

Stayed 1 night in Oct 2023
Response from Kim on Nov 27, 2023
Thank you for your review we greatly appreciate it and we will share it with our team members to ensure better service. We hope to see you again soon!

4/10 Poor

Steven

Disliked: Room comfort
Stayed 1 night in Oct 2023
Response from Kim on Oct 24, 2023
Thank you for your review. If you could tell us about your stay we would appreciate it so that we can improve.

4/10 Poor

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had to wait for over an hour to check in because the room wasnt ready
Stayed 1 night in Oct 2023
Response from Kim on Nov 27, 2023
Thank you for your review we greatly appreciate it. IHG standard check in time is 3:00pm. If in the future you would like an early check in please let us know and we would be happy to help with that.

8/10 Good

TAMMY

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Not a happy camper!
we had a wedding sat. stayed friday so all the kids could swim. pool was not working needed a part we had 4 rooms booked we would have stayed somewhere else with working pool. manger was rude when I ask for a bit of compensation. said it was for a wedding not swimming we would have just stayed sat. or found another hotel with working pool, spend money on friday for nothing. The manager was rude about it. i would like some kind of comp.
Stayed 2 nights in Oct 2023
Response from Kim on Oct 24, 2023
Thank you for your review we greatly appreciate it. We apologize for our pool not being heated at the time of your stay.

8/10 Good

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Kim on Nov 27, 2023
Thank you for your review we greatly appreciate it. We hope to see you again soon!

10/10 Excellent

Frieda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Kim on Nov 27, 2023
Thank you for your review we greatly appreciate it. We hope to see you again soon!

4/10 Poor

Sandra

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Big Let Down!
The pool is NOT heated-the room that the pool is in is heated to 82 degrees. They hope that’s enough to heat the pool.Lol They do not have microwaves in the rooms. They do not offer decaf at breakfast but you can it in the room IF they restock the supplies. To be honest we chose this hotel because of the indoor heated pool so I could enjoy it with my grandchildren. Big Let Down!
Stayed 4 nights in Sep 2023
Response from Kim on Oct 24, 2023
Thank you for your review

4/10 Poor

Sandra

Travelled with family
Liked: Cleanliness, staff & service
Big Let Down!
The pool is NOT heated-the room that the pool is in is heated to 82 degrees. They hope that’s enough to heat the pool.Lol They do not have microwaves in the rooms. They do not offer decaf at breakfast but you can it in the room IF they restock the supplies. To be honest we chose this hotel because of the indoor heated pool so I could enjoy it with my grandchildren. Big Let Down!
Stayed 1 night in Sep 2023
Response from Kim on Oct 24, 2023
Thank you for your review

10/10 Excellent

Jacqueline

Stayed 1 night in Aug 2023

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean and staff was extremely friendly!
Stayed 1 night in Aug 2023

10/10 Excellent

John H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Caring Staff
Due to the laminate floor I slipped while wearing socks and suffered a cut to my forehead from hitting the nightstand when I fell plus a cut on my leg that required 13 stitches at the ER. The hotel staff were most gracious and concerned. The house cleaning staff cleaned up a bloody mess before I returned from the ER. I rate the hotel staff A+!
Stayed 2 nights in Jul 2023

10/10 Excellent

F Walter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good
Stayed 2 nights in Jul 2023

10/10 Excellent

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities
It was very clean.
Stayed 1 night in Jul 2023

6/10 Okay

Rhonda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better have money in the bank
Stay is nice. People are friendly. But i have 500 dollars in charges from hotel.com and holiday inn. Not sure what us going on and why this much money is on hold for an average hotel.
Stayed 1 night in Jul 2023

4/10 Poor

Mandy

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Water main break
When we arrived at 11pm we were told that a water main broke so there was no water. Mind you we had been on the road 6 hours and just wanted to do typical things before bed such as shower, brush teeth and use the bathroom. I know it isn’t their fault, and everything else about the room was great, but it would have been nice to at least be offered a bottle of water or two. Anything.
Stayed 1 night in Jul 2023

8/10 Good

Krista

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The room was nice and spacious, although could have been cleaned better. My kids found a beer can next to the bed and the surfaces clearly weren’t wiped down. Breakfast was good. Staff was all super friendly. Area seemed safe.
Stayed 1 night in Jul 2023

10/10 Excellent

Joe

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely friendly staff. Nice gal up front was able to get me checked in early. Would definitely stay here again.
Stayed 1 night in Jul 2023

2/10 Terrible

Paula

Travelled with partner
I did not stay here on the 10th. I was in Farmington on the 26th of June and was trying toe find a room for the night, while searching for a room I accidently booked this room and it was the wrong date. When I went in to the Holiday Inn the told me I was booked for July the 10 and not for June 26th. I immediately called Expedia tiled to 3 people and nobody could help me. I am 70 years old and not tech smart so when I went back in to book a room for that night they were sold out. Went to Crown Pointe Lodge and got a room. Never have got a refund for room at Holiday Inn. So I will never use the Expedia App again.
Stayed 1 night in Jul 2023

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness
Our room was good
Stayed 2 nights in Jun 2023

10/10 Excellent

Carla

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay
Stayed 1 night in Jun 2023

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Marci

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location for quick family weekend. Room was extra spacious which is always nice. We’ll for sure be back!
Stayed 2 nights in Jun 2023
Response from Kim on Jun 20, 2023
Thank you for your review we greatly appreciate it and we will share it with our team members. We hope to see you again soon!!

10/10 Excellent

tim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Kim on Jun 14, 2023
Thank you for your review we greatly appreciate it and we hope to see you again soon!

6/10 Okay

Amanda

Travelled with family
Liked: Property conditions & facilities
Overall the property was well kept. My only complaint is that during a Thursday through Sunday stay, the trash was never emptied or towels replaced. When I asked for help with this, the man at the desk stated that he couldn’t help me because housekeeping was gone for the day. This was disappointing and what I consider to be a lack of basic services.
Stayed 3 nights in Jun 2023
Response from Kim on Jun 14, 2023
Thank you for your review we greatly appreciate it and we will share it with our team members to help us improve. We hope to see you again soon!

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
It was so conveniently located
Stayed 3 nights in May 2023
Response from Kim on Jun 14, 2023
Thank you for your review we greatly appreciate it and we hope to see you again soon!

8/10 Good

RODNEY

Liked: Cleanliness, staff & service, room comfort
A bit pricey but good
Room looked clean had a dead bug in the room, nice place felt over priced for what we got. Staff was very friendly and helpful.
Stayed 1 night in May 2023
Response from Kim on Jun 14, 2023
Thank you for your review we greatly appreciate it and we will share it with our team members. We hope to see you again soon. We start remodel in November so please join us again to see the improvements!

10/10 Excellent

Howard

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was excellent. Breakfast was perfect in everyway.
Stayed 3 nights in May 2023
Response from Kim on Jun 14, 2023
Thank you for your review we greatly appreciate it and we hope to see you again soon!

2/10 Terrible

Sonja

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great hotel, bad reception.
The blonde lady at the reception on Sunday morning was horrible, and insulting. The breakfast lady and reception guy was awesome 👏
Stayed 2 nights in May 2023
Response from Kim on Jun 14, 2023
Thank you for your review.

8/10 Good

Ann

Liked: Cleanliness, staff & service
My room last week was almost perfect but this stay was much less pleasant due to noise from loud guests, the elevator and laundry and I had to pay $20 more for this. However I would stay here again but would definitely ask for another third floor room and one away from the elevator and laundry. The breakfast is acceptable though needs some improvement but they have coffee/tea available 24 hours which I love.
Stayed 1 night in May 2023
Response from Kim on Jun 14, 2023
Thank you for your review we greatly appreciate it and we hope to see you again soon! We will share your review with our team members.

4/10 Poor

Chris

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service
No thanks
The room we booked was listed as having both a king bed and a sleeper sofa. We arrived to find out that not only did the King jetted tub sweet not have a sleeper sofa, but the clerk(George) informed us that "They also say we are pet friendly, but we aren't ". At firat he had no rollaway beds, but after our second trip to the desk to let him know the room was leaking from the ceiling (George says "corporate just emailed to say one went back to storage") he miraculously found one. The solution was to "move to the 3rd floor because then theres nothing above you to leak" He did luckily have another room, although he was sure to inform us that if we didnt book online, wed get a cheaper rate and that we were lucky he had anything since there were 2 festivals and a wedding that weekend. The parking lot was never even half full and seemingly neithwr was the hotel. Once on the 3rd floor, there were soft spots in the floor, loose tiles, and we ended up cleaning the dried urine and feces off of the toilet seat ourselves. Breakfast was good, but that didnt make up for everything else. This one is on our do not return list.
Stayed 1 night in May 2023
Response from Kim on May 11, 2023
Thank you for your review we greatly appreciate it and we will share it with our team members so that we can improve. I am sorry to hear that your stay was less than perfect and we apologize for that. Our standards are much higher than what we delivered on your stay. We hope to see you again soon for another chance at a perfect stay.

10/10 Excellent

Kathryn

Stayed 2 nights in May 2023
Response from Kim on May 11, 2023
Thank you for your review we greatly appreciate it. Hope to see you again soon!

10/10 Excellent

Gayle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay. Convenient
Stayed 1 night in May 2023
Response from Kim on May 11, 2023
Thank you for your review we greatly appreciate it and we hope to see you again soon!

10/10 Excellent

Jennifer

Travelled with family and small children
Our stay was very nice
Stayed 2 nights in Apr 2023
Response from Kim on May 11, 2023
Thank you for your review we greatly appreciate it and we hope to see you again soon!

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from Kim on Apr 18, 2023
Thank you for your review we greatly appreciate it and we will share it with our team members. We hope to see you again soon!

8/10 Good

John P.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We liked the location of the facility in relation to all destinations we had mapped out for our little trip to Farmington. It was surrounded by eating options. Our tv kept flashing off and on day two into our trip. Someone looked at supposedly, but it did it several more times. Not a huge deal, but something you should have to deal with. Our fridge did not cool at all and they replaced that too. You cannot adjust the temperature which is frustrates me. The breakfast was good. It had eggs, standard meats and other breakfast fixings. I really liked the size of the breakfast area. There was plenty of room.
Stayed 4 nights in Mar 2023
Response from Kim on Apr 18, 2023
Thank you for your review we greatly appreciate it and we will share it with our team members. We hope to see you again soon!

4/10 Poor

Nicole

Stayed 1 night in Mar 2023
Response from Kim on Apr 18, 2023
Thank you for your review. We hope to see you again soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Kim on Mar 27, 2023
Thank you for your review we greatly appreciate it. We hope to see you again soon!

10/10 Excellent

Dolores

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort and Kindness
We were traveling to atend a funeral. We found the suite to be roomy and comfortable. The breakfast was excellent and the front desk was responsive and professional at all times.
Stayed 3 nights in Mar 2023
Response from Kim on Mar 27, 2023
Thank you for your review we greatly appreciate it and we will share it with our team members. We hope to see you again soon!

10/10 Excellent

Alvin

Stayed 1 night in Mar 2023
Response from Kim on Mar 16, 2023
Thank you for your review we greatly appreciate it and we will share it with our team members. Hope to see you again soon!

2/10 Terrible

Jamie Lou n DD Dustin

Stayed 1 night in Mar 2023
Response from Kim on Mar 27, 2023
Thank you for your review.