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Reviews of Union Hotel

3 out of 5
Union Hotel
401 First Street, Benicia, CA

Reviews

7.2

Good

Rating 10 - Excellent. 127 out of 495 reviews" "
Rating 8 - Good. 157 out of 495 reviews" "
Rating 6 - Okay. 100 out of 495 reviews" "
Rating 4 - Poor. 68 out of 495 reviews" "
Rating 2 - Terrible. 43 out of 495 reviews" "

7.4/10

Cleanliness

7.0/10

Staff & service

7.6/10

Amenities

6.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Vickie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from my window was so relaxing and beautiful, as it moved from daylight, to twilight, to sunset, to awakening to twinkling lights along the opposite shores.
Stayed 1 night in Mar 2024

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful
Stayed 2 nights in Mar 2024

6/10 Okay

Dennis

Liked: Cleanliness, staff & service
Location excellent
Stayed 2 nights in Feb 2024

2/10 Terrible

charles

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have always wanted to check out this hotel, in the heart of my hometown, so I was excited to stay. The hotel was run down but quaint, room was large, and had a great streetside view, so I tried to look over issues I saw, (elevator that was very old, did not stop at the floor when the door opened, and was a tripping hazard, no access if you were in a wheel chair, entrance was steps only, no ramp, room fixtures where very old, no working clock or phone, sink fixtures leaked, and hot water was not adequately warm enough or had enough to complete a short shower, continental breakfast was very meager, nothing hot was served, lots of processed foods, very little fresh items offered, and coffee was worse than a 711 brew despite being attached to a restaurant and coffee shops close by to supply, AC very meager, room was cold) But what I had real issues was at 230Am on the morning of my last night at the hotel the building fire alarm was set off. We had to evacuate the building and no hotel staff where available to take charge. I had to direct the fireman who came to the fire alarm box and let them into the building. It turns out they had a faulty alarm node in the restaurant attached, but by the time I was able to get into my room it was after 4am which runed my early start for the next day. I inquired on compensation, and a thank you for my services and nothing. I would NOT recommend this establishment, too old, faulty and customer service Missing in action. dangerous!
Stayed 2 nights in Jan 2024

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What happened to breakfast?
This hotel has a great location, easy to get around the town center, bars and restaurants. Unfortunately the breakfast has taken a significant step in the wrong direction which was very disappointing.
Stayed 2 nights in Dec 2023

10/10 Excellent

DeDe

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Meeting old Friends
The only issue was with parking the first night. The Union is a building over 100 years old but it is charming in its own way. Clean rooms. Comfortable bed, The Breakfast is very limited.
Stayed 2 nights in Sep 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Antique Furnishings in the Middle of Downtown!
This quaint hotel was cheap and in a great location. The furnishings were so cute and the bed was super comfortable. I loved the old school feel of it. The food downstairs was great too!
Stayed 1 night in Sep 2023

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Old style hotel in nice town
Stayed 1 night in Aug 2023

8/10 Good

Philip

Travelled with partner
Liked: Cleanliness, staff & service
Street surrounding the hotel was dirty with lots of trash . Towels needed to be replaced, clean but thread bare. Noise ( loud music) from one of the surrounding pubs was very loud until very late.
Stayed 5 nights in Aug 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 1 night in Aug 2023

8/10 Good

Ralph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've been her several times adn hightly recommend it. It is a very quaint HISTORIC old hotel in downtown Benicia. LOTS of restaurants including their own great one. I only have 2 issues: The bathroom floors are very slippery as is the shower. We put down extra towels to fix this. The other one was we didn't hear any ghosts THIS time. Maybe because we weren't in VIctoriana where "George and Emily's" portraits hang.
Stayed 2 nights in Jul 2023

10/10 Excellent

John

Stayed 1 night in Jul 2023

8/10 Good

ian

Liked: Cleanliness, staff & service, property conditions & facilities
Old and funky, and after we stayed there we watched a ghost hunting show about our room!
Stayed 1 night in Jul 2023

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classic Unique B+B feel at a low price
Great location in Benecia. Close to everything. Nice ocean breeze with the windows open. Classic bar and restaurant. comfortable clean room. Compared to the chain hotels this hotel is so unique and original! So much character! This hotel has been in business since the 1880's!
Stayed 1 night in Jun 2023

10/10 Excellent

Paige, Prairieville

Liked: Cleanliness, staff & service, property conditions & facilities
Quaint and beautiful place to stay.
Stayed 1 night in Jun 2023

10/10 Excellent

Richard

Stayed 1 night in Jun 2023

10/10 Excellent

Patricia, Westminster

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely quaint hotel close to the water on a very nice street filled with small outdoor cafes and antique shops. The hotel is a historic landmark, so don't expect sleek and modern. The rooms are decorated with antiques with adds to the charm of the hotel. My only concern was the very low water pressure in the bathroom sink, however the shower was okay. The TV was very small, but we didn't mind as the atmosphere makes up for it. We will be back!
Stayed 4 nights in Jun 2023

10/10 Excellent

Kathryn

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in May 2023

10/10 Excellent

Cary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conveniently located
We thoroughly enjoyed our stay. Being so conveniently located made our stay so pleasurable. We were within walking distance to every activity we had planned.
Stayed 2 nights in May 2023

8/10 Good

Lynne

Liked: Cleanliness, staff & service, property conditions & facilities
Quaint
It was a very cute historic hotel on a lovely street with lots of shops and dining. We enjoyed our one night stay. There was a car show the morning we checked out so got woken up a little early with the cars coming in, but it was nice to walk down the street and look at the cars. The hotel was clean and quaint. I love staying in places like this.
Stayed 1 night in Apr 2023

8/10 Good

Margarita

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
The property is pretty old, but our room was spacious. The location and view were fabulous.
Stayed 1 night in Mar 2023

8/10 Good

Billie, HAYWARD

Business traveller, Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Premium location with wonderful views around the neighborhood. Staff was helpful and friendly. The building is in need of repairs both inside and out. The bed was too high to get in and out of comfortably. The upstairs back entry did not lock properly.

10/10 Excellent

judy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, comfortable
Quiet, comfortable, restaurant and bar attached so I didn’t have to out for dinner. Breakfast included with yoghurt, cereal, juice, eggs. It feels like home to me
Stayed 3 nights in Feb 2023

10/10 Excellent

Melissa

Liked: Staff & service
Stayed 1 night in Jan 2023

10/10 Excellent

leslie

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This 1850's era hotel is charming and completely functional. The bar and restaurant downstairs is convenient and helpful. Staff were all friendly and helpful, and the breakfast had really nice pastries. My terrier gives it four paws up!
Stayed 2 nights in Oct 2022

6/10 Okay

Danelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No TV
TV did not work
Stayed 1 night in Aug 2022
Response from Union Hotel Management on Aug 30, 2022
We are so sorry to hear that you had issues with the TV. We you able to ask staff to fix it?

10/10 Excellent

Amy

Stayed 2 nights in Jul 2022

10/10 Excellent

Therese

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfection!
We loved everything about our stay! Staff is always accomodating and so helpful and the room was sooo beautiful!! We can't wait to book again!!
Stayed 1 night in Jul 2022
Response from Union Hotel Management on Aug 30, 2022
We are so glad you enjoyed your stay! We loved having you!

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and super cute staycation!
Stayed 1 night in Jun 2022

8/10 Good

Irma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old hotel with old furnishings. A lot of charm. Our room had very nice view of water n bridge. It was clean, room had small frig, coffee maker and microwave. We had room with spa tub. We will return!
Stayed 1 night in Apr 2022

2/10 Terrible

Gail

Stayed 1 night in Apr 2022
Response from The Management on Apr 18, 2022
We are so sorry that you found that we had to disable the jets in the room you reserved. We do not advertise out jetted tubs any longer because of their propensity to break down and lack of repair people available to us.

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2022

8/10 Good

Ryan

Business traveller
Liked: Staff & service, room comfort
Benecia
Nice OLD hotel. Rooms are definitely dated. Spa bathroom appeared to have black mold around the edges of the tub. Great view of the Carquinez Bridge and as centrally located as you can get in downtown. Probably would stay again as there are not a lot of options close by. Good Value for what you get.
Stayed 1 night in Mar 2022
Response from The Management on Mar 14, 2022
Thank you for your feedback. We have someone scheduled to fix the caulking around the tub this week.

10/10 Excellent

Christine

Stayed 1 night in Mar 2022

8/10 Good

Geri, Pollock Pines

Liked: Cleanliness, staff & service, amenities
I liked it very much.
Stayed 1 night in Mar 2022

10/10 Excellent

susie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vintage fun
Cozy stay in a fun location!
Stayed 1 night in Mar 2022

8/10 Good

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The location is great for walking, shopping, and dining. The attached restaurant was good. The building is very old but has charm. The room was quaint. The bed and pillows were comfortable and served it’s purpose. The bathroom however is in desperate need of a new bath tub and the water pressure is terrible!
Stayed 1 night in Feb 2022

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2022

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location for walking!
Stayed 2 nights in Dec 2021

10/10 Excellent

Cynthia

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The historic nature of the hotel and the convenient, scenic location in the charming town of Benicia.
Stayed 2 nights in Dec 2021

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, room comfort
Quaint
You have to be in the right mindset to appreciate a hotel like this. We were visiting a historical town, and it made sense to stay in a historical hotel, so we were prepared for something different from the chain hotels. Our room was quaint, comfortable and clean. The hotel is in the middle of downtown Benicia, and were able to walk to just about all of the historical spots on the main drag. Additional counter space to put our things on (especially in the spacious bathroom) would have been great.
Stayed 1 night in Nov 2021

10/10 Excellent

Timothy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a Pleasure!!!
An absolute charm of a hotel - full of character and an experience in and of itself. Loved my stay here!
View from the front on the street (street parking is available and free overnight)
Beautiful sunrise just down the street overlooking the water!
Stayed 1 night in Oct 2021

10/10 Excellent

Patrick

Stayed 1 night in Nov 2021

4/10 Poor

Michael

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2021

10/10 Excellent

James

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the location and history.
Stayed 1 night in Sep 2021

10/10 Excellent

Deborah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My friend stayed here while visiting us. She loved the beautiful historical hotel. Spacious room with nice features. Wonderful location within the main town, close to restaurants, shopping, and the bay
Stayed 2 nights in Aug 2021

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Michael, San Francisco

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It’s An 1852 Victorian hotel from when Benicia was the capitol of California- not fancy, but everything worked and totally convenient to shops, restaurants and live music at Lucca Beer Garden!
Stayed 1 night in Aug 2021