Ratings based on 447 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller

Nice hotel and clean, however things are old.

Posted 7-Nov-2016
Mattresses are old and were uncomfortable. Other than that, i have no complaints.
Comment from Hotel Management
19-Nov-2016 by Front Desk , Hotel Management
Dear Guest, Thank you for staying at the Staybridge Suites Fairfield/Napa Valley and for sharing your feedback. We apologize for the comfort of the mattress but are pleased you enjoyed our hotel. We hope to welcome you back!
4out of 5
by A verified traveller fromUS

Very clean and friendly.

Posted 19-Oct-2016
Pros: Clean and comfortable
Cons: No USB charger
Location: Ordered a good local pizza
Only down side no USB charge ports anywhere in the hotel.
Comment from Hotel Management
20-Oct-2016 by Front Desk Supervisor , Hotel Management
Dear Steve, Thank you for your review! We are glad you had a comfortable stay and hope to welcome you back!
3out of 5
by A verified traveller

OK hotel close to Napa

Posted 15-Aug-2016
Pros: Location
Cons: Odor in hallways, cleaning of rooms
OK hotel close to Napa. Odd odor in hallways. Somewhat outdated rooms. Bathroom could have been cleaned better.
Comment from Hotel Management
21-Aug-2016 by Front Desk SUpervisor , Hotel Management
Dear Guest, Thank you for staying with us and providing your feedback. We are pleased you enjoyed our convenient location, but do apologize for the unpleasant smell experienced and for the improper cleaning. We hope to welcome you back to our hotel. Thank you again!
3out of 5
by A verified traveller fromSan Diego

First time to the Bay Area

Posted 1-Aug-2016
Staff was excellent. I was upgraded to a suite. The surrounding grounds are great for families. My boys loved the basketball courts. Now once in the room I was pleased until I opened the kitchen drawer and found it mildewed. And there was a pot in the bottom cabinet that had coffee in it. So Housekeeping doesn't rate well with me. Otherwise the rest of the room was great.
Comment from Hotel Management
13-Aug-2016 by Front Desk Supervisor , Hotel Management
Dear Tonya, Thank you for staying with us and for sharing your feedback. We would like to sincerely apologize for the mold issue in your suite. Please be aware this is not an indication of the standards we hold at our hotel and will use this to guide further training. We are glad you enjoyed the rest of your stay and hope to welcome you back in the future. Thank you again!
4out of 5
by A verified traveller

Posted 18-Jul-2016 on Hotels
Comment from Hotel Management
24-Jul-2016 by Guest Services Lead, Hotel Management
Dear Guest, Thank you for your 4-star rating!
5out of 5
by A verified traveller

Excellent

Posted 11-Jul-2016
Pros: the staff and the service ....breakfast was good overall
Cons: Include other meat in breakfast than just pork ....
Location: if you are there for just few nights and just passing by....then yes ...
Pros: The Service was great. friendly staff ..from the front desk to housekeeping ...the room was spacious and clean ...beds were very comfy ...the bathroom was clean....the pool is nice Cons: pool can be crowded especially when the next door hotel's pool is closed.... and so the parking lot ...and I wish the breakfast menu can have more variety than just pork when it comes to pizza...
Comment from Hotel Management
24-Jul-2016 by Front Desk Supervisor , Hotel Management
Dear Guest, Thank you for your 5/5 rating! We are pleased you enjoyed your stay and were comfortable in your suite. We hope to welcome you back to our hotel!
5out of 5
by Bill fromScranton

Good stay for San Fran trip

Posted 3-Jul-2016 on Hotels
Plenty of room in a nice comfortable suite. Free dinner during the week too!
Comment from Hotel Management
11-Jul-2016 by Guest Services Lead, Hotel Management
Dear Bill, Thank you for the 5 stars! We are happy to hear you enjoyed your stay and our complimentary dinner. We look forward to your next visit!
5out of 5
by Lisa fromSanta Cruz, CA

Home away from home.

Posted 20-Jun-2016 on Hotels
Enjoyed the hotel. Neat and clean. Nicely laid out. Especially liked the very well equipped kitchen area. The lay out with "table" seating was a pleasant surprise. I really liked not eating on a coffee table. Nice bedding.
Comment from Hotel Management
11-Jul-2016 by Guest Services Lead, Hotel Management
Dear Lisa, Thank you for the 5 star review! We are happy you enjoyed all the comfort your suite had to offer. We hope to welcome you back soon!
4out of 5
by Gary

Posted 19-Jun-2016 on Hotels
Comment from Hotel Management
27-Jul-2016 by Guest Services Lead, Hotel Management
Thank you for your rating!
5out of 5
by A verified traveller

rating

Posted 17-Jun-2016
Nice hotel for a three star. Response to requests for assistance with TV settings prompt. Very clean and quiet. Nice furnishings.
Comment from Hotel Management
11-Jul-2016 by Front Desk Supervisor , Hotel Management
Dear Guest, We are glad you enjoyed a quiet stay with us and that we were able to resolve your TV issue promptly. We hope to welcome you back soon!