It's getting there...
Posted 3-Jun-2017 on Hotels
Stayed at this hotel to attend BottleRock in Napa (a 15 minute drive).
Recently renovated however, our room was missing a fridge (so had kitchen but, no way to keep anything cold so weren't able to prepare anything).
Two of us traveling. Bed had 3 pillows and 2 towels were provided. I guess we're accustomed to a couple of pillows each on the bed and an extra towel or two when staying at a hotel.
Breakfast provided was at hotel across the street due to breakfast area being renovated (so we didn't end up doing breakfast any of the 4 days we stayed).
It also puzzles us why hotels will do special social hour events but only do them during the weekdays as rates are generally higher on the weekends.
Comment from Hotel Management
6-Jun-2017 by Guest Services Lead, Hotel Management
Thank you for choosing us to accommodate your lodging needs during your Bottle Rock trip. We are so sorry to hear that your room was missing key accommodations and we hope to make it up to you in the future. Our renovation will be coming to a close soon. We apologize for the inconvenience our your stay, but hope you return so that we can make the next one better.