Details...they can make or break a trip.
Posted 21-Feb-2017 on Hotels
It would have been totally worth the price and a fantastic place to stay, except for the lack of attention to detail. The hotel is under renovations, but that doesn't mean you shortchange your guests on their comfort and your hospitality. The room wasn't ready until 2hrs after check in time. There was only one remote for two TVs (so one was stuck on a channel). We had to bring our own blanket up from the car so my toddler would have a cover on his pull out bed. There were no privacy curtains. And when we contacted the front desk to ask for a blanket and remote, they said they would give us one. Hours went by and I called them again and they said well we don't have a blanket and we fund a remote but it will have to wait to be programmed to the TV til maintenance comes in tomorrow. (We were checking out the next morning). Typically, Staybridge is my favorite but this one missed the mark.
Comment from Hotel Management
5-Mar-2017 by General Manager, Hotel Management
thank you for your feedback regarding your recent stay at Staybridge Suites Fairfield/Napa Valley. We are very sorry at the unpleasant experience you had at or hotel. Your comment has been shared with the appropriate departments so we can correct our mistakes. Thank you again for your feedback. We hope to welcome you back to provide you with a better experience.