Ratings based on 96 Verified Reviews

4.3 out of 5
95% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel and clean, however things are old.

Posted 7-Nov-2016
Mattresses are old and were uncomfortable. Other than that, i have no complaints.
Comment from Hotel Management
19-Nov-2016 by Front Desk , Hotel Management
Dear Guest, Thank you for staying at the Staybridge Suites Fairfield/Napa Valley and for sharing your feedback. We apologize for the comfort of the mattress but are pleased you enjoyed our hotel. We hope to welcome you back!
4out of 5
Recommended
for Everyone
by A verified traveller fromUS

Very clean and friendly.

Posted 19-Oct-2016
Pros: Clean and comfortable
Cons: No USB charger
Location: Ordered a good local pizza
Only down side no USB charge ports anywhere in the hotel.
Comment from Hotel Management
20-Oct-2016 by Front Desk Supervisor , Hotel Management
Dear Steve, Thank you for your review! We are glad you had a comfortable stay and hope to welcome you back!
3out of 5
by A verified traveller

OK hotel close to Napa

Posted 15-Aug-2016
Pros: Location
Cons: Odor in hallways, cleaning of rooms
OK hotel close to Napa. Odd odor in hallways. Somewhat outdated rooms. Bathroom could have been cleaned better.
Comment from Hotel Management
21-Aug-2016 by Front Desk SUpervisor , Hotel Management
Dear Guest, Thank you for staying with us and providing your feedback. We are pleased you enjoyed our convenient location, but do apologize for the unpleasant smell experienced and for the improper cleaning. We hope to welcome you back to our hotel. Thank you again!
3out of 5
Recommended
for Everyone
by A verified traveller fromSan Diego

First time to the Bay Area

Posted 1-Aug-2016
Staff was excellent. I was upgraded to a suite. The surrounding grounds are great for families. My boys loved the basketball courts. Now once in the room I was pleased until I opened the kitchen drawer and found it mildewed. And there was a pot in the bottom cabinet that had coffee in it. So Housekeeping doesn't rate well with me. Otherwise the rest of the room was great.
Comment from Hotel Management
13-Aug-2016 by Front Desk Supervisor , Hotel Management
Dear Tonya, Thank you for staying with us and for sharing your feedback. We would like to sincerely apologize for the mold issue in your suite. Please be aware this is not an indication of the standards we hold at our hotel and will use this to guide further training. We are glad you enjoyed the rest of your stay and hope to welcome you back in the future. Thank you again!
5out of 5
Recommended
for Everyone
by A verified traveller

Excellent

Posted 11-Jul-2016
Pros: the staff and the service ....breakfast was good overall
Cons: Include other meat in breakfast than just pork ....
Location: if you are there for just few nights and just passing by....then yes ...
Pros: The Service was great. friendly staff ..from the front desk to housekeeping ...the room was spacious and clean ...beds were very comfy ...the bathroom was clean....the pool is nice Cons: pool can be crowded especially when the next door hotel's pool is closed.... and so the parking lot ...and I wish the breakfast menu can have more variety than just pork when it comes to pizza...
Comment from Hotel Management
24-Jul-2016 by Front Desk Supervisor , Hotel Management
Dear Guest, Thank you for your 5/5 rating! We are pleased you enjoyed your stay and were comfortable in your suite. We hope to welcome you back to our hotel!
5out of 5
Recommended
for Everyone
by A verified traveller

rating

Posted 17-Jun-2016
Nice hotel for a three star. Response to requests for assistance with TV settings prompt. Very clean and quiet. Nice furnishings.
Comment from Hotel Management
11-Jul-2016 by Front Desk Supervisor , Hotel Management
Dear Guest, We are glad you enjoyed a quiet stay with us and that we were able to resolve your TV issue promptly. We hope to welcome you back soon!
4out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel. Suited our needs.

Posted 31-May-2016
Pros: It was quiet and clean
Cons: More washing machines
Location: We were visiting our son and location was convenient
We stayed for 5 nights and have no complaints. Would recommend to stay here
Comment from Hotel Management
11-Jul-2016 by Front Desk Supervisor , Hotel Management
Dear Guest, Thank you for your feedback. We are glad you enjoyed a quiet stay with us and found our location convenient. We look forward to welcoming you back!
5out of 5
Recommended
for Everyone
by A verified traveller fromLos Angeles, CA

Wonderful Napa Experience

Posted 13-Apr-2016
Pros: Everyting!
Cons: I can't think of anything.
Location: It was great that the Vacaville Outlet was 15 minutes east of the hotel and the Napa Wine Train and Napa Outlet was 15 minutes to the west.
I really enjoyed staying at the Staybridge Fairfield Hotel. We were in town celebrating my birthday and experiencing the Napa Valley area. The hotel was so nice and comfortable. We had a one bedroom suite and really appreciated the space. The indoor pool and Jacuzzi turned out to be great since it was raining a little while we were there. The breakfast was amazing. They had a little bit of everything like waffles, fruit, oatmeal, potatoes, bacon, ham, eggs bagels and so much more. My favorite was the egg, cheese and ham pizza. IT WAS SO GOOD!! I would definitely visit this hotel again.
Comment from Hotel Management
27-Jul-2016 by Front Desk Supervisor , Hotel Management
Dear Sharon, Thank you for your 5-star rating! We are so pleased at the great stay you had. The breakfast pizza is our favorite too! We can't wait for your next visit. Thanks again!
4out of 5
Recommended
for Everyone
by A verified traveller fromAuburn, WA

Very nice rooms and staff.

Posted 11-Apr-2016
Had a very good stay here, and everything exceeding our expectations except for the breakfast. Rooms were large, clean and very quiet. Staff was very nice. But the breakfast was mediocre at best, with our group choosing to go out for breakfast our second morning rather than trying it again. The eggs seemed like powered eggs, sausage was inedible. Pastries were too dry to eat.
Comment from Hotel Management
27-Jul-2016 by Front Desk Supervisor , Hotel Management
Dear Joel, Thank you for your review! We are pleased you enjoyed your stay and that we exceeded your expectations. Please visit again soon!
4out of 5
Recommended
for Everyone
by A verified traveller fromsuisun city

Awesome hotel horrible bed

Posted 4-Mar-2016
This place was awesome Beautiful indoor pool awesome dinner three nights a week buffet style a buffet breakfast every morning staff was very friendly and helpful every room has a kitchenette although when it was time to go to bed we had to sleep on a cheap metal frame bed and the mattress was horrible my mattress at home was more comfortable than this and my bed at home sucks!!!
Comment from Hotel Management
3-Apr-2016 by Front Desk Supervisor , Hotel Management
Dear Guest, Thank you for providing us with your feedback regarding your recent stay at the Staybridge Suites Fairfield/Napa Valley. We are thrilled that you enjoyed all of the amenities we have to offer, but do apologize for the uncomfortable bed. We hope to welcome you back to our remodeled hotel in the future. Thank you again!