Ratings based on 438 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller

OK hotel close to Napa

Posted 15-Aug-2016
Pros: Location
Cons: Odor in hallways, cleaning of rooms
OK hotel close to Napa. Odd odor in hallways. Somewhat outdated rooms. Bathroom could have been cleaned better.
Comment from Hotel Management
21-Aug-2016 by Front Desk SUpervisor , Hotel Management
Dear Guest, Thank you for staying with us and providing your feedback. We are pleased you enjoyed our convenient location, but do apologize for the unpleasant smell experienced and for the improper cleaning. We hope to welcome you back to our hotel. Thank you again!
3out of 5
by A verified traveller fromSan Diego

First time to the Bay Area

Posted 1-Aug-2016
Staff was excellent. I was upgraded to a suite. The surrounding grounds are great for families. My boys loved the basketball courts. Now once in the room I was pleased until I opened the kitchen drawer and found it mildewed. And there was a pot in the bottom cabinet that had coffee in it. So Housekeeping doesn't rate well with me. Otherwise the rest of the room was great.
Comment from Hotel Management
13-Aug-2016 by Front Desk Supervisor , Hotel Management
Dear Tonya, Thank you for staying with us and for sharing your feedback. We would like to sincerely apologize for the mold issue in your suite. Please be aware this is not an indication of the standards we hold at our hotel and will use this to guide further training. We are glad you enjoyed the rest of your stay and hope to welcome you back in the future. Thank you again!
5out of 5
by A verified traveller

Excellent

Posted 11-Jul-2016
Pros: the staff and the service ....breakfast was good overall
Cons: Include other meat in breakfast than just pork ....
Location: if you are there for just few nights and just passing by....then yes ...
Pros: The Service was great. friendly staff ..from the front desk to housekeeping ...the room was spacious and clean ...beds were very comfy ...the bathroom was clean....the pool is nice Cons: pool can be crowded especially when the next door hotel's pool is closed.... and so the parking lot ...and I wish the breakfast menu can have more variety than just pork when it comes to pizza...
Comment from Hotel Management
24-Jul-2016 by Front Desk Supervisor , Hotel Management
Dear Guest, Thank you for your 5/5 rating! We are pleased you enjoyed your stay and were comfortable in your suite. We hope to welcome you back to our hotel!
5out of 5
by A verified traveller

rating

Posted 17-Jun-2016
Nice hotel for a three star. Response to requests for assistance with TV settings prompt. Very clean and quiet. Nice furnishings.
Comment from Hotel Management
11-Jul-2016 by Front Desk Supervisor , Hotel Management
Dear Guest, We are glad you enjoyed a quiet stay with us and that we were able to resolve your TV issue promptly. We hope to welcome you back soon!
4out of 5
by A verified traveller

Nice hotel. Suited our needs.

Posted 31-May-2016
Pros: It was quiet and clean
Cons: More washing machines
Location: We were visiting our son and location was convenient
We stayed for 5 nights and have no complaints. Would recommend to stay here
Comment from Hotel Management
11-Jul-2016 by Front Desk Supervisor , Hotel Management
Dear Guest, Thank you for your feedback. We are glad you enjoyed a quiet stay with us and found our location convenient. We look forward to welcoming you back!
3out of 5
by A verified traveller

Too Expensive for What you Get

Posted 9-May-2016 on Hotels
Too expensive for what you get in return - maybe its because i booked through hotels.com but the room we got couldn't have been smaller. The heater wasn't working, and the view we had was a rusty railing. breakfast had no vegetarian options - ham, bacon, sausage - if you don't like that you're on your own. Other than the location (15 minutes from Napa), the hotel has nothing going for it.
Comment from Hotel Management
by Guest Services Lead, Hotel Management
Dear Guest, Thank you for staying with us and for providing your feedback. We are sorry that we did not meet your expectations, but do hope to welcome you back to provide you with a more comfortable stay. Thank you again for your feedback!
4out of 5
by A verified traveller

Ouch for pet!

Posted 30-Apr-2016 on Hotels
Gouged on price for pet!
Comment from Hotel Management
by Guest Services Lead, Hotel Management
Dear Guest, Thank you for your rating!
5out of 5
by Basil fromMountain View

Great find!

Posted 28-Apr-2016 on Hotels
Very comfortable room at a fair price. Will definitely look for Staybridge in the future.
Comment from Hotel Management
by Guest Services Lead, Hotel Management
Dear Basil, Thank you for your 5-star review! We are pleased you had a comfortable stay. We look forward to your next visit!
4out of 5
by Marla fromTurlock

Posted 26-Apr-2016 on Hotels
Room was great, very clean. Air conditioning wasn't working. And one of the woman working the front desk was very rude after having difficulties checking in.
Comment from Hotel Management
by Guest Services Lead, Hotel Management
Dear Turkock, Thank you for your rating! We are glad you had a great stay, but do apologize for the issues with your AC and at check in. We hope to welcome you back!
4out of 5
by A verified traveller

Posted 19-Apr-2016 on Hotels
breakfast pizza was a terrific and delicious twist! Kitchen had all the necessary basics.
Comment from Hotel Management
by Guest Services Lead, Hotel Management
Dear Guest, Thank you for your rating! We are glad you enjoyed our breakfast pizza, its our favorite. Please come back soon!