Ratings based on 457 Verified Reviews

4.4 out of 5
95% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller fromChico, CA

Nice hotel

Posted 15-Mar-2017
It was a great hotel and great service the area is quite and peaceful and not to far away
3out of 5
Recommended
for Everyone
by A verified traveller

Nice Hotel But Under Construction...

Posted 20-Feb-2017
Would have got a hire rating but they failed to mention the hotel is under construction and no breakfast in hotel. They offer breakfast at the hotel across the parking lot, but not the most convenient. In the future they should post if the hotel is under construction so guest can be aware before they book. Our reservation through Expedia was messed up as well...we booked a double bed suite, but the hotel showed us as having a single queen. We had to wait until after five to check in due to this mess up. The hotel staff was very accommodating and courteous however.
Comment from Hotel Management
5-Mar-2017 by Front Desk Supervisor, Hotel Management
Dear Guest, Thank you for staying with us and sharing your feedback. We would like to apologize for the unpleasant stay you experienced at our hotel. We also apologize for the fact that our renovation was not communicated to you upon booking. Your comments have been read by all department heads and we are working towards correcting our mistakes. Thank you again. We hope to welcome you back!
4out of 5
by A verified traveller

Posted 28-Nov-2016 on Hotels
Comment from Hotel Management
1-Dec-2016 by General Manager, Hotel Management
Thank you for your rating! We hope to see you back soon!
4out of 5
by A verified traveller

Alternative to Napa hotels

Posted 14-Nov-2016 on Hotels
Our stay was great. Close to Napa and the wineries. Convenient location and was access to the freeway.
Comment from Hotel Management
19-Nov-2016 by General Manager, Hotel Management
Dear Guest, Thank you for sharing your feedback about your recent stay at the Staybridge Suites Fairfield/Napa Valley. We are happy to hear you had a great stay and hope to welcome you back!
3out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel and clean, however things are old.

Posted 7-Nov-2016
Mattresses are old and were uncomfortable. Other than that, i have no complaints.
Comment from Hotel Management
19-Nov-2016 by Front Desk , Hotel Management
Dear Guest, Thank you for staying at the Staybridge Suites Fairfield/Napa Valley and for sharing your feedback. We apologize for the comfort of the mattress but are pleased you enjoyed our hotel. We hope to welcome you back!
4out of 5
by A verified traveller

Posted 7-Nov-2016 on Hotels
I thought the hotel was great. My only problem was they say that it is 9.7 miles to Napa when in fact it is not. They should not advertise as Staybridge/Napa. So deceiving! Because they did so I will probably not stay there again. Too bad cuz it really was a good hotel.
Comment from Hotel Management
19-Nov-2016 by General Manager, Hotel Management
Dear Guest, Thank you for sharing your feedback with us. We apologize for the let down with the distance from our hotel to Napa, but do hope to see you again in the future!
5out of 5
by A verified traveller

Nice place

Posted 29-Oct-2016 on Hotels
Friendly staff. Clean great breakfast. Very nice workout room
Comment from Hotel Management
3-Dec-2016 by General Manager, Hotel Management
Thank you for your 5 star rating! We hope to see you again! Brian Morgan GM
5out of 5
by A verified traveller

Posted 24-Oct-2016 on Hotels
Comment from Hotel Management
3-Dec-2016 by General Manager, Hotel Management
Thank you for your 5 star rating! We hope to see you again! Brian Morgan GM
4out of 5
Recommended
for Everyone
by A verified traveller fromUS

Very clean and friendly.

Posted 19-Oct-2016
Pros: Clean and comfortable
Cons: No USB charger
Location: Ordered a good local pizza
Only down side no USB charge ports anywhere in the hotel.
Comment from Hotel Management
20-Oct-2016 by Front Desk Supervisor , Hotel Management
Dear Steve, Thank you for your review! We are glad you had a comfortable stay and hope to welcome you back!
2out of 5
by A verified traveller

Posted 9-Oct-2016 on Hotels
Comment from Hotel Management
13-Oct-2016 by General Manager, Hotel Management
Dear Guest, Thank you for your rating.