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Reviews of Best Western Plus Heritage Inn

2.5 out of 5
Best Western Plus Heritage Inn
1955 E 2nd St, Benicia, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 372 out of 779 reviews" "
Rating 8 - Good. 274 out of 779 reviews" "
Rating 6 - Okay. 87 out of 779 reviews" "
Rating 4 - Poor. 29 out of 779 reviews" "
Rating 2 - Terrible. 17 out of 779 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't get his name, but a young man working on floor two outside noticed I wasn't finding my way and asked me if I needed assistance. I agreed, and he literally took control and helped me find my room work out whether it was going to work for me worked with the staff and the main desk to get me set up the room. Then we got all my bags out of my car and into the room. Made sure I was comfortable. He was very nice and helpful and professional. This was my first time traveling along with my Parkinson's disease. Was later that evening when I left my keys in the room, and he quickly politely helped me get in. I appreciate his help too. He was very kind and helpful.
Stayed 1 night in Mar 2024

10/10 Excellent

Christine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, very friendly, and everything is very clean.. The breakfast was really good.
Stayed 4 nights in Mar 2024

10/10 Excellent

Fatima

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Jas

Stayed 1 night in Jan 2024

10/10 Excellent

Alexandria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Juliana

Stayed 3 nights in Dec 2023

6/10 Okay

Charles

10/10 Excellent

Lawrence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was huge. I liked the shower, microwave and king sized bed. We enjoyed the free hot breakfast and coffee. Convenient location and fair price
Stayed 1 night in Nov 2023

8/10 Good

DONNA, San Bernardino

Stayed 1 night in Nov 2023

10/10 Excellent

Diana

Stayed 1 night in Nov 2023

10/10 Excellent

Larry

Travelled with partner
Everything could not have been better.
Stayed 1 night in Oct 2023

4/10 Poor

Michelle

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property was quiet and nice but the rooms smell like urine,
Stayed 1 night in Oct 2023

8/10 Good

Carol

Disliked: Staff & service
Even though there is a smoking area provided. Guest seem to stand right outside the mid entrance area to smoke & talk loudly on phone at all hours of the day & night! And both nights someone sat in their car outside my room playing loud music after 10pm. The best part of the stay was the friendliness of the ladies that clean the rooms! They wished me a good evening or good night.. and asked if I was enjoying my visit.
Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Steve

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 4 nights in Sep 2023

6/10 Okay

William

Disliked: Cleanliness, property conditions & facilities
Needs some work.
When we entered our room a strong musty, damp smell was present. We opened the windows, but being that we were on the first floor, we couldn’t leave them open. Three hours into our stay, our air conditioning unit shorted out and wouldn’t restart. We let the front desk know and they said they were going to call a maintenance technician to come and look at the air conditioner. Maintenance never arrived, and we asked to switch to a different room. The front desk attendant agreed to allowing us to switch rooms, but only after we insisted. The hotel is aging and needs a good upgrade and deep cleaning, but the breakfast area was very nice and the grounds were well maintained.
Stayed 1 night in Sep 2023

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Barbara J

Stayed 1 night in Aug 2023

6/10 Okay

Enzo

Disliked: Cleanliness
I'm sorry to hear that the staff was not as friendly. It can be disappointing when people in customer service roles are not as welcoming or helpful as we would hope. While I can't change the past experience, I can suggest a few possible reasons for their behavior and offer some suggestions for how to address the situation if it happens again: 1. Stress or workload: The staff members may have been dealing with a high volume of customers or personal stress, which can sometimes affect their demeanor. It's important to remember that everyone has bad days. 2. Lack of training: The staff members might not have received proper training on customer service techniques or may not fully understand the importance of being friendly and accommodating. In such cases, their behavior may not be intentional. 3. Miscommunication: There could have been a miscommunication or misunderstanding that led to the staff's unfriendly behavior. It's possible that they didn't realize how they were coming across. If you encounter unfriendly staff in the future, here are a few steps you can take: 1. Stay calm and polite: Although it can be frustrating, it's important to remain calm and polite in your interactions. Being respectful may help defuse the situation and encourage the staff to respond positively. 2. Communicate your concerns: If you feel comfortable doing so, politely express your concerns to the staff or a supervisor. They may not be aware of their behavior and appreciate the feedback.3. S
Stayed 2 nights in Jul 2023

10/10 Excellent

Madison

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was so nice and courteous, very clean. And the breakfast included was delicious and fully stocked.
Stayed 1 night in Jul 2023
Response from General Manager on Jul 28, 2023
Dear Madison,We are ecstatic that you enjoyed your stay with us! We hope to see you soon!

10/10 Excellent

Suzanne

Stayed 1 night in Jul 2023
Response from General Manager on Jul 28, 2023
Dear Suzanne,Thank you for your awesome review! We appreciate you for choosing to stay with us. We are glad that you had an amazing stay. We look forward to welcoming you back!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Overall a pleasant place
Stayed 1 night in Jul 2023
Response from General Manager on Jul 28, 2023
We are glad that you had an enjoyable stay with us! We look forward to welcoming you back!

10/10 Excellent

Felicia

Stayed 1 night in Jul 2023

10/10 Excellent

Efrain

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from General Manager on Jul 3, 2023
Dear Efrain,Thank you for your great review! Our team is glad that you enjoyed your stay with us.We hope to welcome you back!

10/10 Excellent

David

Stayed 3 nights in Jun 2023
Response from General Manager on Jul 28, 2023
Thank you for the amazing review! We're glad you enjoyed your stay with us!

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from General Manager on Jul 3, 2023
Dear Ann,Thank you for your awesome review! We are glad that you enjoyed your stay with us.Our team is committed to providing excellent service to our guests to ensure they have a great stay.

8/10 Good

Ruthe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2023
Response from General Manager on Jun 13, 2023
Thank you so much for taking the time to rate our hotel! We are thrilled to hear that you had a great experience with us. Your satisfaction is our top priority, and we are glad that we were able to meet your expectations.We hope to have the pleasure of welcoming you back soon for another enjoyable stay. If there's anything else we can assist you with in the future, please feel free to let us know.

10/10 Excellent

Regina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from General Manager on Jun 13, 2023
Thank you so much for your amazing 10/10 rating of our hotel! We are absolutely thrilled to hear that you had a fantastic experience during your stayWe truly appreciate your support and look forward to seeing you again in the future!

10/10 Excellent

Marty, Prince George

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved the small perks like specialty coffees water bottle filling stations and great hot breakfast was included. Very nice.
Stayed 2 nights in May 2023
Response from General Manager on Jun 1, 2023
We are happy that you enjoyed the amenities our hotel offers! The speciality coffee we provide is definitely one of my favorites as well.We hope to welcome you back soon!

10/10 Excellent

Joanne

Liked: Cleanliness, property conditions & facilities
Everything was great
Stayed 1 night in May 2023
Response from General Manager on Jun 1, 2023
We are glad that everything during your stay was great!Thank you for staying with us.

10/10 Excellent

Elvira

Travelled with family
We had a great experience. Clean room, good breakfast, and friendly staff.
Stayed 1 night in May 2023
Response from General Manager on Jun 1, 2023
Wow! Thank you so much for your five-star review!Our team is glad that you enjoyed your stay with us. We hope to see you soon!

8/10 Good

Mona

Liked: Staff & service, property conditions & facilities
You should have rooms for people that are allergic to pets. We both had an allergic reaction because there must have been pets previously in the room. Everything else was good.
Stayed 2 nights in May 2023
Response from General Manager on Jun 1, 2023
We are delighted that everything was good during your stay with us!We'll definitely keep your feedback in mind so our hotel can implement any measures to further improve the stay for our guests.We hope to have the opportunity in welcoming you back!

6/10 Okay

Daniel

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Vallejo visit
Hotel was noisy. There were people running around upstairs and in the hallway all night. Also a lot of freeway noise. I will choose a different place next time.
Stayed 1 night in May 2023
Response from General Manager on Jun 1, 2023
Thank you for staying with us. We apologize for the noise disturbance during your stay. Our hotel strives to ensure a serene atmosphere for all of our guests. We hope to have the opportunity to welcome you back in the near future to provide a better stay.

6/10 Okay

Mario

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in May 2023
Response from General Manager on May 21, 2023
Thank you for your review. We appreciate your feedback and look forward to providing you with an excellent stay in the future.

2/10 Terrible

Iremsu

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Response from General Manager on Jun 1, 2023
Thank you for staying with us.We apologize for not exceeding your expectations during your stay. We hope you give us the opportunity to welcome you back and provide you with a better experience.

10/10 Excellent

Emmott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Very nice large room. very clean. Courteous staff. Highly recommended
Stayed 2 nights in Apr 2023
Response from General Manager on May 4, 2023
It is gratifying to know that we were successful in providing you an excellent stay! Our team truly appreciates your kind words and recognition to our efforts.

8/10 Good

Seandra

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly professional staff at front desk and in breakfast room
Stayed 1 night in Apr 2023
Response from General Manager on May 4, 2023
We are thrilled to hear that our front desk staff and breakfast attended were able to make your stay enjoyable and memorable :)

10/10 Excellent

Gloria

Stayed 1 night in Apr 2023
Response from General Manager on May 4, 2023
Thank you for your five-star review!

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, staff & service, room comfort
A bit disappointed
I booked this room at this price for two reasons: 1) free breakfast and 2) it stated it had a hot tub or spa. Breakfast was great, they even had an espresso type coffee maker in the lobby 😊. The room was clean and comfortable as well as the hallways and other public areas. But ….. the hot tub was another story all together. The jets did not work and the water was not clean. We notified an employee and she sent a maintenance person to check it out. When he got there he said unfortunately the jets were not working before even checking it out. Mind you I called ahead and asked if the hot tub was working and was told yes indeed it was working. He proceeded to clean the floaters from the water and check the temperature. After he left I went to check it out. It was hot, but the water was still not as clean as I would expect it to be. He cleaned out the floating bugs and leaves with a net but there were still smaller particles floating in the water that a net maybe would not capture. So that makes me think that not only were the jets not working but the filtering system was not working either. Needless to say we did not get to enjoy the hot tub. We could have stayed elsewhere for a less expensive price and not had the use of a hot tub so …..
Stayed 1 night in Apr 2023
Response from General Manager on May 4, 2023
We are glad that you enjoyed our breakfast and coffee :) However, we are sorry to hear that we have fallen short in meeting your expectations. We take your feedback seriously in order to implement any measures that will improve our guests experience with us. We hope you will give us another chance to make it right and provide you with the outstanding service and experience you deserve. We appreciate your feedback.

10/10 Excellent

Aubrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place, stayed for one night, but the staff was friendly and the room was clean and all that we needed.
Stayed 1 night in Apr 2023
Response from General Manager on May 4, 2023
We are delighted that you enjoyed your stay with us!

10/10 Excellent

Megan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed one night with my family.The property was very nice and clean. Staff were very friendly.
Stayed 1 night in Apr 2023
Response from General Manager on May 4, 2023
Thank you for taking the time to share your positive experience at our hotel. We are delighted to hear that you enjoyed your stay with us and that we were able to exceed your expectations.

10/10 Excellent

evelia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from General Manager on May 4, 2023
We appreciate your five-star review!

10/10 Excellent

Raj

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great Stay!!!
Stayed 2 nights in Mar 2023
Response from General Manager on May 4, 2023
Thank you for your five-star review! We are ecstatic that you had a memorable stay with us!

10/10 Excellent

Lucy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
O loved how clean this place was and the receptionist was super nice and pleasant. But what sold me the most was the breakfast. So many options! Will definitely stay there again.
Stayed 1 night in Mar 2023
Response from General Manager on Mar 21, 2023
We are delighted that you had an amazing stay with us! Our breakfast is definitely one of the best!We look forward to welcoming you back!

10/10 Excellent

Helen, Sonoma

Stayed 1 night in Mar 2023
Response from General Manager on May 4, 2023
Thank you for your amazing review!

10/10 Excellent

Aristeo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best free breakfast ever!
I've stayed at a lot of nice hotels but this one had a breakfast setup unlike any other.
Stayed 1 night in Mar 2023
Response from General Manager on Mar 21, 2023
Thank you for this amazing review!We are pleased that you enjoyed our delightful breakfast selection! A yummy breakfast is definitely the hallmark to a great start of your day :)We hope to see you again soon!

4/10 Poor

Verified traveller

Stayed 4 nights in Mar 2023
Response from General Manager on May 4, 2023
We are sorry to hear that your experience was not entirely positive. We sincerely apologize for any inconvenience or discomfort you may have encountered during your stay. We strive to provide all of our guests with exceptional service and a comfortable stay, and it seems we may have fallen short in meeting your expectations.We hope that you will give us another chance to make it right and provide you with the outstanding service and experience you deserve.

8/10 Good

Juana

Stayed 2 nights in Mar 2023
Response from General Manager on May 4, 2023
Thank you for your awesome review!

4/10 Poor

Gail

Stayed 2 nights in Jan 2023
Response from General Manager on Jan 20, 2023
Thank you for leaving us a review.We apologize for not exceeding your expectations during your stay. Our team strives everyday to ensure a comfortable stay for all of our guests. Your feedback and satisfaction is important to us so we can implement measures that can further improve our hotel. We hope you consider staying with us again so we can provide you with excellent service.

6/10 Okay

Patricia

Stayed 1 night in Jan 2023
Response from General Manager on Jan 20, 2023
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon!