Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave
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Reviews of SureStay Hotel by Best Western Vallejo Napa Valley

2.5 out of 5
SureStay Hotel by Best Western Vallejo Napa Valley
300 Fairgrounds Dr, Vallejo, CA

Reviews

6.2
Rating 10 - Excellent. 156 out of 1000 reviews" "
Rating 8 - Good. 265 out of 1000 reviews" "
Rating 6 - Okay. 242 out of 1000 reviews" "
Rating 4 - Poor. 158 out of 1000 reviews" "
Rating 2 - Terrible. 179 out of 1000 reviews" "

6.6/10

Cleanliness

6.6/10

Staff & service

5.8/10

Amenities

6.0/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

2/10 Terrible

Jeffrey, Spring Valley

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Graffiti carved into the furniture. Room phone was broken. Had to rework the plug-ins for the refrigerator and microwave. No water pressure in the showers. The smell of the cleaning compounds was overwhelming. Maid walk right in with no knock patched up job on walkways and stairs to list goes on too many to continue
Stayed 3 nights in Apr 2024

2/10 Terrible

Marie

Very unclean and they have roaches
Stayed 2 nights in Mar 2024

10/10 Excellent

amy

Stayed 1 night in Feb 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Jennifer

Stayed 2 nights in Dec 2023

6/10 Okay

clinch, Travelers rest

Business traveller
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
The rooms face Hwy 80. The noise from the hyway is heard 24-7.
Stayed 2 nights in Nov 2023

10/10 Excellent

Ryan

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very comfy
Stayed 4 nights in Nov 2023

4/10 Poor

Gloria

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Noisy, noisy, NOISY!!!
Four of us were on a 9 day road-trip through California and this was the most disappointing of our nightly stays. Thank heavens for my white noise on my phone or we wouldn’t have gotten any sleep! To say it was “noisy” (from freeway directly outside our rooms) is an understatement. It was NOISY!!!! Urine smell in the elevator. Good breakfast items.
Stayed 1 night in Oct 2023

4/10 Poor

Chase

Travelled with family, Travelled with family and small children, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk area had a terrible smell. The receptionist told us our rooms were ready and when we got to them, the windows were open and the door was left open. Our pillows had no pillow cases and were in a pile on the bed. The room smelt like weed. There was beer cans and trash all over the outside of our floor leading up to our room. There were people fighting outside our room when we were checking in. Don’t recommend. Unsafe for young children. Terrible part of town. The only good thing I’ll say is, it was conveniently located near Six Flags, but you get what you pay for.
Stayed 1 night in Oct 2023

4/10 Poor

Jose Homer, fresno

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing
Stayed 1 night in Oct 2023

6/10 Okay

Thomas, Belmont

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Some of the problems they can't help, some they can. It's extremely noisy from the highway. It's Vallejo so definitely not pleasant. The coffee in the breakfast room was basically just hot water. I threw it away. outside common areas unkept and some trash around. Certainly seems like there are people "living" in this hotel. On the plus side, Super close to Six flags. Staff was super friendly and helpful! the room itself was nice and clean. plenty of towels and toiletries and cheap. I wouldn't stay here again, but I wouldn't steer away folks on a budget and wanting a night after six flags. you are getting a clean room but everything else is as they say "you get what you pay for"
Stayed 1 night in Oct 2023

8/10 Good

Lacie

Stayed 1 night in Oct 2023

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty good for the price
Stayed 1 night in Sep 2023

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly service.
Stayed 1 night in Sep 2023

4/10 Poor

Maria Rosa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lot of shady people lingering at the back of the establishment. The breakfast is awful and stale not fresh. The carpet needs some deep cleaning and shampoo. Overall I am not comfortable if it’s safety and cleanliness.
Stayed 1 night in Aug 2023

10/10 Excellent

Steve, Grants Pass

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

6/10 Okay

Maria

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities
The staff was very nice, but the property felt unsafe. There were a lot of people loitering in the parking lot and people standing outside of their rooms smoking. Not sure if people are living in this hotel, but it felt like they were and we felt pretty unsafe with our kids.
Stayed 1 night in Jul 2023

6/10 Okay

Steven B

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jul 2023

2/10 Terrible

Kirt

Business traveller, Travelled with partner
Disliked: Amenities
Absolutely a terrible place to stay. This place is a hangout for drug addicts and drug activity. The room was terrible, with bathroom vents hanging down and damaged doors that were slapped together, paper thin walls were people are advuyand fighting throughout the night. This is the worst hotel I have ever experienced. I wouldn’t stay there again if it were free.
Stayed 1 night in Jul 2023
Response from Andy on Jul 31, 2023
Dear Kirt, We thank you for writing us your feedback. We are disheartened to learn of your experience. We will look into the matter and take action immediately. Please accept our sincere apologies. Sincerely, SureStay Vallejo Management.

6/10 Okay

alainna

Stayed 2 nights in Jun 2023

8/10 Good

Josephine

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Bed uncomfortable
The bed was very uncomfortable. Each morning when i woke up, my back and neck hurt so bad, I could barely turn my head.
Stayed 2 nights in Jun 2023

10/10 Excellent

Shantell

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay. Mattress and pillows could use some updating though!
Stayed 1 night in May 2023

4/10 Poor

Shawna K

Stayed 1 night in May 2023

8/10 Good

Andrew

Stayed 1 night in Apr 2023

4/10 Poor

Stephanie

Travelled with family
Liked: Staff & service
Stayed 1 night in Apr 2023
Response from Andy on Apr 11, 2023
Dear Stephanie, We thank you for writing us your feedback. We are disheartened to learn of your experience. We shall look into the matter and take action immediately. Please accept our sincere apologies. Sincerely, SureStay Vallejo Management

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

4/10 Poor

Eric

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Meh
Toilette barely flushed, breakfast didn’t start at time advertised in room, loud argument at 2am down the hall (not the hotels fault) Easy access to hwy 80
Stayed 2 nights in Feb 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
It was great
Stayed 2 nights in Nov 2022

2/10 Terrible

Alejandro

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Trash all over the parking lot, Front desk staff did not greet me, I asked for my deposit to be returned or give me a good explanation if i didnt get my deposit back at the end of my stay, staff gave me a bad attitude. Room smelled horrible, toilet water was runing non stop, tv control did not work, bed sheeting stained. Its been 6 days since my stay and no deposit or explanation why i didnt get my deposit back.
Stayed 1 night in Oct 2022

6/10 Okay

Joseph

Stayed 1 night in Mar 2021

2/10 Terrible

Valeria

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Broken chair in the room that literally had a leg off and a wheel off. Definitely not safe. There were stains and hair in the shower. There looked like tiny peepholes in the walls of the bathroom. People were outside our door until 6am trying to jump someone. And lastly, housekeeping knocked on our door a total of 3 times. One time being around 8:45am, and i was confused because checkout is 11am. They knocked again around 9. And at 10:45am, again. We were out exactly at 11. The knocks made us feel rushed and unwelcome. Also , there was a cigarette put out in the corner.
Stayed 1 night in Sep 2022
Response from Andy Patel on Oct 3, 2022
Dear Valeria, We thank you for writing us your feedback. We are disheartened to learn of your experience. We will look into the matter and take action immediately. Please accept our sincere apologies. Sincerely, SureStay Vallejo Management.

8/10 Good

Steve

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2022

2/10 Terrible

Cha

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
First of all, the location of this is not in the safest neighborhood. I didn’t know that when booking it, but now that I have seen it in person, it’s quite scary. The was a person sitting on the stairs in our way, not moving, and there were people at the end of the hall, (2 doors down from my room) doing so sketchy stuff. Ok, onto my room. When we got to our room, I slide the key card to open the door, only to find out that the door was ajar. I pushed the door open and you can immediately smell cigarette smoke coming out. (Bare in mind I did ask for non-smoking room). We went inside and noticed that the alarm was removed from the ceiling and placed on the table, so I know it didn’t fall off by itself. Someone had removed it so they can smoke in the room. The room did not looked cleaned at all. Bed not made and toilet was used and the sink had all this brown gunk in it. I sat on the bed and it started rolling. This place was disgusting. I got out of that room immediately and went to complain at the front desk. He didn’t have any other room nor did he have anyone available to clean the room, so we left that place. I wouldn’t have stayed even if they had someone to clean it up. Never again. And it wasn’t like this place was cheap either.
Stayed 1 night in Sep 2022

8/10 Good

Mariana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Ok fir one night, the hotel is next to the FWY, so it is kind of noise.
Stayed 1 night in Sep 2022

10/10 Excellent

Lauren

Liked: Cleanliness, property conditions & facilities, room comfort
Decent Hotel
I have no complaints staying here. The room was clean, cold from the AC comfy bed, elevator, even next to a Denny's! I'd stay here again just passing through.
Stayed 1 night in Aug 2022
Response from Andy Patel on Aug 18, 2022
Dear Lauren, You are fantastic! We are thrilled that you gave us a PERFECT SCORE REVIEW after your stay at SureStay Hotel Vallejo. We all know that cleanliness is next to godliness, so we're glad you found our property to be clean and comfortable. Once again thank you for staying with us! We would love to see you again at our Vallejo hotel. Regards, SureStay Vallejo Management

8/10 Good

Rafael

Business traveller, Travelled with family
Liked: Staff & service
Stayed 7 nights in May 2022
Response from Andy Patel on Aug 18, 2022
Dear Rafael, You are fantastic! We are thrilled that you gave us a PERFECT SCORE REVIEW after your stay at SureStay Hotel Vallejo. We all know that cleanliness is next to godliness, so we're glad you found our property to be clean and comfortable. Once again thank you for staying with us! We would love to see you again at our Vallejo hotel. Regards, SureStay Vallejo Management

8/10 Good

Rafael

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Apr 2022

4/10 Poor

Ana

Stayed 1 night in Aug 2022

6/10 Okay

Eriko

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
It was a convenient location, but it was not very clean.
Stayed 2 nights in Jul 2022
Response from Andy Patel on Aug 18, 2022
Dear Eriko, Thank you for providing feedback on your stay at SureStay Vallejo. We are delighted to see such an excellent evaluation of your Vallejo Experience from you. First, however, please accept my apologies cleanliness. I'm glad you brought to our concerns. I assure you that this will not happen again, and we will be delighted to see you on your future visit to Vallejo. Regards, SureStay Vallejo Management

8/10 Good

Kelly

Liked: Cleanliness, staff & service
Good
Stayed 1 night in Jun 2022
Response from Andy Patel on Jun 22, 2022
Dear Kelly, Incredible! Thank you for your PERFECT SCORE REVIEW on your stay at SureStay Hotel by Western Vallejo. We're thrilled you enjoyed our spotless accommodations, convenient location, and reasonable price. We believe in providing genuine hospitality to all visitors at a reasonable cost. Thank you for staying with us! We are looking forward to seeing you again in Vallejo! Regards, SureStay Vallejo Management

6/10 Okay

Bryan

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Just felt dirty and a little unsafe
Stayed 1 night in Jun 2022
Response from Andy Patel on Jun 22, 2022
Dear Bryan, thank you for the comments regarding your recent stay with us. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

Raymond

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good start the room was good and clean
Stayed 3 nights in Jun 2022
Response from Andy Patel on Jun 14, 2022
Dear Raymond, WOW! Thank you for taking the time to share your thoughts on your stay at SureStay Hotel by Western Vallejo. We're glad you enjoyed our immaculate rooms, convenient location, and friendly service. We believe in providing genuine hospitality to all of our visitors at a reasonable cost. We hope you will take advantage of all of the on-site amenities. We go to great lengths to ensure that our guests have a memorable experience. We are looking forward to seeing you again in Vallejo! Thank you for staying with us! Best Regards, SureStay Vallejo Management

10/10 Excellent

Albertina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best
the location of the hotel allows you to go to many places to have fun and it is a very quiet place,
Stayed 2 nights in Jun 2022
Response from Andy Patel on Jun 9, 2022
Dear Albertina, You are fantastic! We are thrilled that you gave us a PERFECT SCORE REVIEW after your stay at SureStay Hotel Vallejo. We all know that cleanliness is next to godliness, so we're glad you found our property to be clean and comfortable The best part is that our location made it simple for you to visit nearby attractions. Once again thank you for staying with us! We would love to see you again at our Vallejo hotel. Regards, SureStay Vallejo Management

4/10 Poor

Judith, Hemet

Travelled with family, Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Cannot believe I ended up at this property again. They changed the name to Sure Stay. Mostly occupied on a weekly basis it looks like. Our room looked partially renovated but not very clean and the bathrooms vent was not working properly. Just not well maintained. I thought Best Western had higher standards. My card had 3 nightly pending charges for a one night stay. They are supposed to be dropping two of the charges and returning our deposit.
Stayed 1 night in May 2022
Response from Andy Patel on Jun 10, 2022
Dear Judith, We thank you for writing us your feedback. We are disheartened to learn of your experience. We will look into the matter and take action immediately. Please accept our sincere apologies. Sincerely, SureStay Vallejo Management.

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

2/10 Terrible

LESLIE

Stayed 1 night in Apr 2022

2/10 Terrible

Edna

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Please find another location. We came to pick up my son from the college for Easter on the way to Sacto. Smoke permeate the room. Blood stains on pillow cases. Bathroom was awful, parking was difficult, Broken furniture. We had been driving for 9 hours and just wanted to sleep. To top off our stay we found condoms by our vehicle in the morning. All around nightmare.
Stayed 1 night in Apr 2022
Response from Andy Patel on Apr 27, 2022
Dear Edna, We thank you for writing us your feedback. We are disheartened to learn of your experience. We shall look into the matter and take action immediately. Please accept our sincere apologies. Sincerely, SureStay Vallejo Management

6/10 Okay

Brittany

Travelled with family
Liked: Room comfort
Stayed 1 night in Apr 2022

6/10 Okay

Steve Van

Travelled with family
Disliked: Cleanliness
Tv did not work, cobwebs on ceiling over the bed, smoke alarm hanging from the ceiling, lavatory sink cracked, light bulbs missing or non-functional, loud road noise.
Stayed 1 night in Apr 2022
Response from Andy Patel on Apr 18, 2022
Dear Steve, Please accept my sincere apologies for the unpleasantness you encountered during your stay with us! We put in a lot of effort to ensure that our guests have the best possible experience. I'd look into the problem with the maintenance team and hope you'll give us another chance to improve and host you again.