Exterior

Reviews of Comwell H. C. Andersen Odense Dolce by Wyndham

4 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 501 out of 1010 reviews" "
Rating 8 - Good. 396 out of 1010 reviews" "
Rating 6 - Okay. 82 out of 1010 reviews" "
Rating 4 - Poor. 24 out of 1010 reviews" "
Rating 2 - Terrible. 7 out of 1010 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Audrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location between the main station and the rest of the museums/attractions. The bathroom had heated floors and rooms looked recently renovated. You could tell the elevator was a bit older, but still functioned properly. Breakfast had a good variety.
Response from Nanna on Feb 18, 2024
Hi Audrey. Thank you for your feedback. We are very happy to hear that you enjoyed your stay with us. Best regards Nanna, Front office staff

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great downtown location. Good breakfast buffet at no additional cost. Clean and modern. Good beds. No complaints!
Stayed 1 night in Dec 2023
Response from Nanna on Jan 10, 2024
Hi John. Thank you for your feedback. We are happy to hear that you enjoyed your stay with us, and have such nice comments about our hotel - thank you. Best regards Nanna, reception

8/10 Good

Frank

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Noisy lifts.
Generally an ok hotel, 4 things let the hotel down. 1. Very limited breakfast. 2. No staff on the small bar, after waiting 20min even after asking at reception which is only 5m away but they would not serve me it had to be a waiter. 3. Very noisy lifts which clanged and banged. 4. Parking is a good distance away and expensive. Expensive hotel given above factors.
Stayed 3 nights in Dec 2023
Response from Nanna on Dec 29, 2023
Hi Frank. First of all, thank you for your feedback. We are sorry that the 4 things you mention drag our hotel down. Apart from this, we are happy to read that you had an okay stay with us.We hope to give you a better experience one day. Best regards Nanna, reception

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Average hotel in a convenient location
The hotel is in a convenient location, walkable to the sites and near a pay parking lot. Front desk was friendly and helpful. The room itself was slightly small with no overhead lights, only small sconces. There was also no main trash can, only a small one in the bathroom. We were hoping the HC Andersen quotes on each door would be carried into the room decor, however the room was barely decorated and could have used some updating. Wi-Fi was spotty and kept going in and out. The bed was large with multiple pillows. Blankets were individual comforters. Temperature control was not allowed. The rooms were not soundproof, but it wasn't too loud. The bathroom was small but had available amenities. Water was hot but water pressure was lower than average. Breakfast included waffles, eggs, meats and cheeses, fruit, and breads.
Stayed 1 night in Nov 2023
Response from Sheena on Dec 1, 2023
Dear guestThank you for your feedback and all of your comments. I will share it with to whom it may concern.Kind regards,The reception

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely spot. Close to everything the city offers
Stayed 5 nights in Nov 2023
Response from Nanna on Nov 18, 2023
Hi Joshua. Thank you for your feedback. It is lovely to hear that you enjoyed your stay at our hotel. Best regards Nanna, reception

8/10 Good

Chris

Liked: Property conditions & facilities, room comfort
CK on tour
Great location right in the heart of the histroic area. Lots of eating and drinking options are nearby. Breakfast is nothing special and staff could be friendlier.
Stayed 2 nights in Aug 2023
Response from Reception on Aug 25, 2023
Hi Chris, Thank you for the review, we look forward to your next visit.

8/10 Good

Wiebe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vriendelijk personeel, Centraal gelegen, maar daardoor wel wat last van de terrassen tegenover het hotel. Afval scheiden was gewenst, maar dan moet er wel een duidelijke plek zijn waar je het kan laten.
Stayed 2 nights in Aug 2023
Response from Maja, Reception on Aug 25, 2023
Hi Wiebe, Thank you for the review, we look forward to welcome you back.

10/10 Excellent

Marcos, Vicente Lopez

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Elenora - Reception on Jul 6, 2023
Hi MarcosThank you for your review We look forward to welcome you againBest regards

10/10 Excellent

Dede Kern

Stayed 1 night in Jul 2023
Response from Michella, Receptionist on Jul 4, 2023
Kære Dede,Tak for din anmeldelse. Vi glæder os til at byde dig velkommen en anden gang. Venlig hilsen, Michella, Comwell H. C. Andersen

10/10 Excellent

Trina

Liked: Cleanliness, staff & service, property conditions & facilities
One of the best I’ve stayed at as far as location and friendly service. The breakfast was amazing!
Stayed 1 night in Jun 2023
Response from Michella, Receptionist on Jun 20, 2023
Kære Trina, Tak for din anmeldelse. Vi sætter stor pris på at du har taget dig tid til at bedømme din oplevelse hos os. Venlig hilsen,Michella, ReceptionenComwell H. C. Andersen

10/10 Excellent

Andrew

Stayed 2 nights in Apr 2023
Response from Jonathan on May 4, 2023
Dear Andrew, Thank you very much for your feedback. We are happy to hear that you enjoyed your stay with us. We are hoping to welcome you at Comwell H. C. Andersen another time. Best regards, The Front Desk Team Comwell H. C. Andersen

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
The staff were so amazingly friendly and helpful (and this is Denmark! ;-) ). The room was clean, the beds were so comfy, the shower had strong pressure and was clean, and the breakfast was amazing for vegetarians: homemade ginger shots, soft-boiled eggs to perfection, salads and veggies, delicious hummus, alternatives for sugar, as well as gluten free choices.
Stayed 2 nights in Feb 2023
Response from Reception on Feb 24, 2023
Dear Guest, Thank you for your feedback, I am happy to hear you enjoyed your stay

10/10 Excellent

Anne

Stayed 1 night in Dec 2022
Response from Elenora - Receptionen on Dec 12, 2022
Hej AnneTak for din anmeldelse Vi glæder os til at byde dig velkommen en anden gang Med venlig hilsen

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, great breakfast
Stayed 1 night in Jul 2022
Response from Michael on Aug 4, 2022
Hi Mark Thank you so much for your comment and points. Means alot. Hope you are well All the best Comwell H.C Andersen

10/10 Excellent

Pernille

Stayed 1 night in Jul 2022
Response from Michael on Aug 4, 2022
Hej Pernille Tusind tak for din fine anmeldelse. Det varmer :) Alt det bedste og på gensyn forhåbenligt. Comwell H.C Andersen

10/10 Excellent

Ian

Stayed 1 night in Jun 2022
Response from Nanna on Jun 22, 2022
Hej Ian. Tak for din feedback. Jeg er glad for, at du har haft et dejligt ophold hos os! De bedste hilsner Nanna, receptionen

10/10 Excellent

Niels Herløv

Stayed 1 night in Jun 2022
Response from Nanna on Jun 20, 2022
Hej Niels. Tak for din feedback! Jeg er glad for, at du har haft et dejligt ophold hos os. De bedste hilsner Nanna, receptionen

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay for 3 night business trip
It was a very comfortable stay. Beds were comfortable and would certainly stay again
Stayed 3 nights in May 2022
Response from Nanna on Jun 11, 2022
Hi Pia. Thank you for your feedback. I'm glad you've had a wonderful stay with us. Best regards Nanna, Reception

10/10 Excellent

Kasper

Stayed 1 night in May 2022
Response from Michael on May 17, 2022
Hej Kasper! Tusind tak for din gode anmeldelse! Vi er super glade for, at du har haft en godt ophold hos. Vi glæder os til at byde dig velkommen hos Comwell en anden gang. De bedste hilsner Receptionen, Comwell H.C. Andersen

10/10 Excellent

Valerija

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Nanna on May 13, 2022
Hej Valerija. Tak for din feedback. Jeg er glad for, at du har haft et dejligt ophold hos os. De bedste hilsner Nanna, receptionen.

10/10 Excellent

Donald C

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in May 2022
Response from Nanna on May 10, 2022
Dear Donald. Thank you for your feedback. Im glad to hear, that you had a lovely stay with us. Best regards Nanna, reception

8/10 Good

Ketil

Stayed 4 nights in Apr 2022
Response from Nanna on May 10, 2022
Hej Ketil. Tak for din feedback. Jeg er glad for, at du har haft et dejligt ophold hos os. De bedste hilsner Nanna, receptionen

6/10 Okay

Johanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2022

6/10 Okay

thomas

Travelled with partner
Liked: Cleanliness, staff & service
Nice comfortable hotel. Good sized rooms and nice bathrooms. No air conditioning (at least that I could find) which could be a problem in warmer weather. Breakfast was a bit of a scrummage - many guests arrived to used tables that were a bit of a mess at 9.00am
Stayed 1 night in Apr 2022
Response from Nanna on May 2, 2022
Hi Thomas. Thanks for your feedback. In glad to hear that you had a fine stay with us. I am so sorry that the breakfast was a mess! Regards Nanna, reception

10/10 Excellent

Vanessa

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The hotel was very easy to check in, the receptionist was very kind and friendly. The room was clean and spacious but the bathroom was a nightmare. Mold everywhere. Absolutely a nightmare to have a shower. Had to use flip-flops and we were super afraid to touch anything.
Stayed 1 night in Apr 2022
Response from Nanna on Apr 29, 2022
Hi Vanessa. Thank you for your feedback. Im very happy to hear that you had a lovely stay with us. I am so sorry about your experinece with the bathroom! Best regards Nanna, reception

10/10 Excellent

Lee, Chelmsford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice, breakfast was good and I had an excellent nights sleep
Stayed 1 night in Apr 2022
Response from Nanna on Apr 18, 2022
Hi Lee. Thank you for your feedback. Im glad to hear, that you had a lovely stay with us. Best regards Nanna, reception

10/10 Excellent

Kristjan

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Large and clean room, w nespresso machine, excellent breakfast
Stayed 3 nights in Apr 2022
Response from Nanna on Apr 16, 2022
Hej Kristjan. Tak for din feedback. Jeg er glad for, at du har haft et fint ophold hos os. De bedste hilsner Nanna, receptionen

10/10 Excellent

Zoltan, Irving

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay, would love to come back.
Stayed 2 nights in Mar 2022
Response from Nanna on Apr 2, 2022
Hej Zoltan. Tak for din feedback. Jeg er glad for, at du har haft et godt ophold hos os. De bedste hilsner Nanna, receptionen.

10/10 Excellent

Lasse

Stayed 1 night in Jan 2022
Response from Receptionen on Jan 20, 2022
Kære Lasse, Tusind tak for din anmeldelse Vi glæder os til at byde velkommen tilbage

6/10 Okay

Lars, Hamilton

Travelled with partner
Liked: Staff & service, property conditions & facilities
Nice staff, WiFi didn’t work properly in the room had to go lobby. Most closed down due to covid and Xmas holiday on property.
Stayed 5 nights in Dec 2021
Response from Nanna on Jan 4, 2022
Hi Lars. Thank you for your feedback. Im glad that you had a great stay with us, and that you liked our staff. Im sorry to hear about the Wifi, we normally don't have problems with that. Yes, a lot is closed because of Covid19, and our restaurant was closed over Christmas and New years eve. Hope to see you again. Best regards Nanna, reception.

10/10 Excellent

Kurt

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always
Always courteous and helpful. Always with a smile.
Stayed 26 nights in Dec 2021
Response from Nanna on Dec 29, 2021
Hi Kurt. Thanks for your feedback. Im very glad to hear, that you had a good stay at our hotel. It is wonderful to hear that you think we are helpful and always with a smile. Thanks a lot. Best regards Nanna, reception.

8/10 Good

Henrik

Stayed 1 night in Dec 2021
Response from Nanna on Dec 29, 2021
Hej Henrik. Tak for din feedback. Jeg er glad for at høre, at du har haft et godt ophold hos os. De bedste hilsner Nanna, receptionen.

10/10 Excellent

Mary Ann Tulop

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2021
Response from Nanna on Dec 29, 2021
Hej Mary Ann Tulop. Tak for din feedback. jeg er glad for at høre, at du har nydt dit ophold hos os. De bedste hilsner Nanna, receptionen.

8/10 Good

Kim Kjaer

Stayed 1 night in Nov 2021
Response from Kimi on Nov 27, 2021
Kære Kim Mange tak for din feedback, den er værdsat :)

6/10 Okay

Lynne

Travelled with family
Disliked: Cleanliness
Average
Checkin was slow. Hairs on bed. Breakfast only started at 7.30 on weekend. Room was a decent size but dark with poor light.
Stayed 1 night in Oct 2021
Response from Lærke on Oct 26, 2021
Dear Lynne, Thank you for your feedback, im sorry to hear that check in was slow and that you found hairs on the bed. For that I am sorry. I will check with housekeeping to make sure it does not happen again. Wishing you a great day.

10/10 Excellent

Sædís

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Lærke Bloch on Sep 7, 2021
Kære Sædís, Tak for din booking og din feedback, vi er glade for at se at du har haft et godt ophold. Du ønskes en rigtig dejlig dag.

6/10 Okay

Jens

Business traveller
Liked: Cleanliness, staff & service
The room was in the basement. Only way to get some air in during the night was to open a glassdoor into a back alley level with the floor of the room. I was a bit scared that a rat might run in when I slept, but instead it was a really Big steeldoor, right next to my door, that suddenly opened up about 3 AM, and then slammed shut again. I then closed my door, and had to cope with stuffiness for the rest of the night.
Stayed 1 night in Aug 2021
Response from Kenneth on Sep 2, 2021
Dear Jens, Thank you for the feedback. It is highly appreciated. I am very sorry for the noice you experienced during the night. We will follow up on this.

8/10 Good

Michael

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2021
Response from Lærke Bloch on Aug 13, 2021
Kære Michael, Tak for besøget og din feedback, du kan tro vi er glade for at læse at du har haft et godt ophold. Du ønskes en dejlig weekend.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was perfect for seeing the Han Christian Andersen musuem and getting food
Stayed 1 night in Aug 2021
Response from Lærke Bloch on Aug 13, 2021
Dear guest, Thank you so much for your review, I wish you a wonderful weekend.

8/10 Good

David

Stayed 1 night in Jul 2021
Response from Lærke Bloch on Aug 8, 2021
Kære David, Tak for dit besøg, jeg er glad for at du har nydt at være her. Ha' en rigtig dejlig dag.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Kenneth on Jul 9, 2021
Kære Rebecca, Mange tak for din anmeldelse. Den er meget værdsat.

10/10 Excellent

Daniele

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2021
Response from Lærke on May 8, 2021
Kære Daniele, Mange tak for din anmeldelse, vi er glade for I har nydt Jeres ophold.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Apr 2021
Response from Kenneth on May 2, 2021
Kære Gæst. Dejligt Du har haft et godt ophold. Det glæder os. Vi håber Du kommer på besøg igen snart

10/10 Excellent

Leyton

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place to stay
Great service As usual at this hotel. I will use this at least another 5 times this year as it is a great location and room spec Thanks
Stayed 2 nights in Apr 2021
Response from Kenneth on Apr 16, 2021
Dear Leyton Thank you very much for this great feedback! We look forward to welcome you back again at out hotel.

8/10 Good

Flemming

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Kenneth on Sep 22, 2020
Kære Flemming, Mange Tak for din feedback! Vi håber at byde dig velkommen på hotellet igen Venlig Hilsen, Kenneth, Receptionen

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Bad customer service at reception
Bad check-in experience. Personnel unfriendly and not competent. I had to pay again the price of the room while it was already prepaid. I told them it was already paid and they still wanted the money again as an "authorization" that would not be taken from my account. But after my stay I saw that the price of the room has been taken from my bank account second time. I had to call help desk afterwards to hopefully get it paid back. Not a nice customer experience in such a hotel and at that price. Really disappointed. I will for sure not recommend this hotel to my colleagues...
Stayed 1 night in Aug 2020
Response from Trine on Sep 6, 2020
Dear Guest We are very sorry for the problems that accurred during your stay at the hotel. We will make sure it does not accur again. Have a nice day.

8/10 Good

Marianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2020
Response from Kenneth on Sep 6, 2020
Kære Marianne, Mange tak for din feedback!

10/10 Excellent

ulla Majbritt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fik et værelse med MEGET vind støj, klagede min nød og blev straks tildelt et andet fint værelse. Rigtig god service..
Stayed 1 night in Dec 2023
Response from Nanna on Dec 29, 2023
Hej Ulla, tak for din feedback. Vi er glade for at læse, at du har haft et dejligt ophold hos os. Samt at du oplevede en god service i forbindelse med din forespørgsel. Med venlig hilsen Nanna, receptionen

10/10 Excellent

Rikke B.

Stayed 1 night in Dec 2023
Response from Nanna on Dec 29, 2023
Hej Rikke, tak for din feedback. Det er dejligt at se, at du har haft et godt ophold hos os. Med venlig hilsen Nanna, receptionen

2/10 Terrible

Henrik

Stayed 2 nights in Dec 2023
Response from Nanna on Dec 29, 2023
Hej Henrik, tak for din feedback. Det virker ikke til, at du har haft et tilfredsstillende ophold hos os, og det er vi meget kede af. Vi håber en dag at kunne ændre denne oplevelse. Med venlig hilsen Nanna, receptionen