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Reviews of Homewood Suites by Hilton Lynnwood Seattle Everett, WA

3 out of 5
Homewood Suites by Hilton Lynnwood Seattle Everett, WA
18123 Alderwood Mall Pkwy, Lynnwood, WA

Reviews

8.6

Excellent

Rating 10 - Excellent. 543 out of 1000 reviews" "
Rating 8 - Good. 278 out of 1000 reviews" "
Rating 6 - Okay. 100 out of 1000 reviews" "
Rating 4 - Poor. 53 out of 1000 reviews" "
Rating 2 - Terrible. 26 out of 1000 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

tina

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Zahra on Apr 16, 2024
Thank you for your recent stay at our hotel! I hope you felt at home. We are truly sorry that we did not meet your expectations if you would like to give us a call directly to share with us what did we missed we do our best to make sure your next stay will be taking care of. Sincerely,Homewood suites team

10/10 Excellent

Terrance

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Served it’s purpose
Stayed 3 nights in Apr 2024
Response from Zahra on Apr 16, 2024
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!Sincerely,Homewood suites team

10/10 Excellent

Alecia

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Really quite even though it was close to main highways
Stayed 3 nights in Apr 2024
Response from Zahra on Apr 16, 2024
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!Sincerely,Homewood suites team

10/10 Excellent

Farah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and cozy place for an affordable price!
Stayed 1 night in Apr 2024
Response from Zahra on Apr 16, 2024
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!Sincerely,Homewood suites team

10/10 Excellent

Larry

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the rooms and the staff at breakfast were really polite and quick. The customer services were excellent and also housekeeping were promt and great
Stayed 2 nights in Apr 2024
Response from Zahra on Apr 9, 2024
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!Sincerely,Homewood suites team

6/10 Okay

Pamela

Travelled with family
Room was not ready when checking in at 430. Breakfast is normally good here but this time it was terrible.
Stayed 1 night in Apr 2024
Response from Zahra on Apr 9, 2024
Thank you for taking the time to share your recent experience at Homewood Suites. We sincerely appreciate your feedback and we're very sorry you were unhappy. Your feedback is important as our goal is to ensure every guest feels at home while staying with us. We hope you will consider staying at Homewood Suites in the future.Sincerely,Homewood suites team

10/10 Excellent

Everardo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shopping stores very close from the property, easy access to freeway and very convenient for the family
Stayed 2 nights in Apr 2024
Response from Zahra on Apr 9, 2024
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!Sincerely,Homewood suites team

8/10 Good

Yuan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately, we were given a room facing I-5. You can imagine how noisy it could be. I should request a room further away from highway.
Stayed 2 nights in Mar 2024
Response from Zahra on Apr 9, 2024
Thank you for your recent stay at our hotel! I hope you felt at home. We are sorry that you did not get a good rest, next time upon check in if you motioned to us we do our best to accommodate your requests. We can’t wait to welcome you home again soon!Sincerely,Homewood suites team

8/10 Good

David

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Hotel is just a little "weathered" than in the photos but still perfectly fine. The Staff however could be more helpful and accommodating but they are still not bad, just could be better.
Stayed 3 nights in Mar 2024
Response from Zahra on Apr 9, 2024
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!Sincerely,Homewood suites team

8/10 Good

Warren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Zahra on Apr 9, 2024
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!Sincerely,Homewood suites team

8/10 Good

Huong, Burnaby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Zahra on Apr 9, 2024
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!Sincerely,Homewood suites team

10/10 Excellent

Yadira

Stayed 1 night in Mar 2024

10/10 Excellent

Sarah

Travelled with family and small children, Travelled with partner
Liked: Amenities
The cost was $100 more than what I had reserved for on Expedia. They left out a lot of the excess fees for the two nights stay and it made things a bit uncomfortable after booking the room when I got to the hotel to pay for it at CheckIn
Stayed 2 nights in Mar 2024
Response from Zahra on Apr 9, 2024
Thank you for your recent stay at our hotel! the 100 extra that was authorized on your card is the incidentals that we just release after you check out if there is no damages to the room or any extra suit shop purchases. feel free to contact the hotel so we can go over your folio with you, I hope you felt at home. We can’t wait to welcome you home again soon!Sincerely,Homewood suites team

6/10 Okay

Davina

Stayed 1 night in Mar 2024

6/10 Okay

Alberto

Travelled with family and small children
Liked: Staff & service
The bed size doesn't look correct, rent a king size but looks like a queen size
Stayed 1 night in Mar 2024
Response from Zahra on Apr 9, 2024
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!Sincerely,Homewood suites team

6/10 Okay

vanessa

Travelled with partner
Though centrally located, the property is looking a bit old and dated. Visible caulking around sinks in both kitchen and bathroom sinks, cigarette burns on bathroom wall, knicks in furniture, carpet pulling up.
Stayed 3 nights in Mar 2024
Response from Zahra on Apr 9, 2024
Thank you for taking the time to share your recent experience at Homewood Suites. We sincerely appreciate your feedback and we're very sorry you were unhappy. Your feedback is important as our goal is to ensure every guest feels at home while staying with us. We hope you will consider staying at Homewood Suites in the future.Sincerely,Homewood suites team

10/10 Excellent

Avigale

Liked: Staff & service
Noted
Stayed 1 night in Mar 2024
Response from Zahra on Apr 9, 2024
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!Sincerely,Homewood suites team

10/10 Excellent

Van, Sherwood

Stayed 1 night in Mar 2024

8/10 Good

Soo Jung

Travelled with family and small children
Liked: Amenities
Great stay, wonderful amenities
Stayed 1 night in Mar 2024
Response from Zahra on Apr 9, 2024
Thank you for taking the time to share your recent experience at Homewood Suites. We sincerely appreciate your feedback and we're very sorry you were unhappy. Your feedback is important as our goal is to ensure every guest feels at home while staying with us. We hope you will consider staying at Homewood Suites in the future.Sincerely,Homewood suites team

10/10 Excellent

Clint

Travelled with family
Liked: Cleanliness, staff & service, amenities
Curtains don’t draw so light comes in distrupting sleep. Pull out sofa is extremely uncomfortable and requires replacing… From staff very helpful, Lori was awesome… location is great, easy for Ubers…
Stayed 1 night in Mar 2024
Response from Zahra on Apr 9, 2024
Thank you for taking the time to share your recent experience at Homewood Suites. We sincerely appreciate your feedback and we're very sorry you were unhappy. Your feedback is important as our goal is to ensure every guest feels at home while staying with us. We hope you will consider staying at Homewood Suites in the future.Sincerely,Homewood suites team

8/10 Good

Christina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Zahra on Apr 9, 2024
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!Sincerely,Homewood suites team

6/10 Okay

Neddy

Stayed 2 nights in Mar 2024

10/10 Excellent

Sherri

Stayed 1 night in Mar 2024

10/10 Excellent

Katherine R

Nice
Stayed 2 nights in Mar 2024
Response from Zahra on Apr 9, 2024
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!Sincerely,Homewood suites team

10/10 Excellent

Kristine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to all shopping and restaurants - rooms are large ! Great for families
Stayed 1 night in Mar 2024
Response from Zahra on Apr 9, 2024
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!Sincerely,Homewood suites team

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Close to shopping centre and restaurants. Room was big and clean.
Stayed 1 night in Mar 2024
Response from Zahra on Apr 9, 2024
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!Sincerely,Homewood suites team

10/10 Excellent

Brandy

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant stay, the room had plenty of space and the area had tons of shopping and dining choices. The kids loved the pool and we all enjoyed the hot breakfast.
Stayed 1 night in Mar 2024
Response from Zahra on Apr 9, 2024
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!Sincerely,Homewood suites team

8/10 Good

Jilliana

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The suite was a great size for families and included very convenient amenities. The furniture and decor are outdated and not the most comfortable but does the job. The common areas were nice and clean including the pool. However the pool temperature could be warmer. The location of the hotel was fantastic! Close to all shopping and restaurants. Will consider booking again soon.
Stayed 2 nights in Mar 2024
Response from Zahra on Apr 9, 2024
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!Sincerely,Homewood suites team

4/10 Poor

Kevin

Disliked: Cleanliness, property conditions & facilities
The whole 6th floor smelled like grease and cooking. Wish the front desk would have let us know there are several extended stay guests on the floor. The hotel was really good when new, but it is starting to show its age. Also after not staying here for a few years,was surprised to find a parking charge. Stayed at Hampton in January and Hilton Garden Inn in Feb, will stay at one of the two the next time, not Homewood Suites. It is not worth the money and the other two hotels are in much better condition.
Stayed 1 night in Mar 2024
Response from Zahra on Apr 9, 2024
Thank you for your recent stay at our hotel! Sincerely,Homewood suites team

6/10 Okay

Darlene

Travelled with partner
Liked: Cleanliness, staff & service, amenities
This hotel was previously our first choice in the Lynnwood area, but I guess the property is starting to show its age. The pillows were lifeless, the bathroom ceiling was stained, the bed was not that comfortable, and now they are charging for parking. I dont think I will be staying there again.
Stayed 1 night in Mar 2024
Response from Zahra on Apr 16, 2024
Thank you for your recent stay at our hotel! I hope you felt at home. We are truly sorry that we did not meet your expectations. Homewood suites team

6/10 Okay

kirsten

Liked: Staff & service
Stayed 2 nights in Mar 2024
Response from Zahra on Apr 9, 2024
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!Sincerely,Homewood suites team

10/10 Excellent

Kaylani

Liked: Property conditions & facilities
Very convenient friendly staff
Stayed 2 nights in Feb 2024
Response from Leilani Kamala, General Manager on Feb 26, 2024
Thank you so much for staying with us Kaylani!

4/10 Poor

Brigit

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
There was a cockroach in our room
Stayed 1 night in Feb 2024
Response from Leilani Kamala, General Manager on Feb 26, 2024
Thank you so much for your feedback. Deepest apologies for the incident. I have submitted the request for you to be fully refunded for your stay, along with applying points to your hilton honors account. Refund for stay should be completed in 5-7 business days, and the points will appear on your account in 7-11 business days.

10/10 Excellent

Jae Jin

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice projerty
Stayed 1 night in Feb 2024
Response from Leilani Kamala, General Manager on Feb 26, 2024
Thank you so much for staying with us Jae Jin!

10/10 Excellent

Lourdes

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect! Everyone at hotel was friendly and so helpful, ladies in the morning at the breakfast bar were amazing. Sick a great attitudes and so friendly.
Stayed 1 night in Feb 2024
Response from Zahra on Feb 20, 2024
Thank you for staying with us, we will share your feedback with our team. Homewood Suites team.

10/10 Excellent

Ben

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love staying here every time we're in town. We typically stay here when we visit the Angel of the Winds Arena for a concert. Very clean. Large rooms with queen beds & a pullout coach. Excellent staff, especially Susan in housekeeping! If you run into her, she treats you like fanily. She made our whole trip worth it! Keep it up Susan!
Stayed 1 night in Feb 2024
Response from Zahra on Feb 20, 2024
Thank you for staying with us, and we make sure we share your feedback with our team. we love that you feel like home here with us in Homewood suites. Thank you.

2/10 Terrible

Andrew

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Two light bulbs were burned out when I checked in. There was a rotting bottle of something left in the cupboard above the microwave(reported to front desk and documented.) The dining table was delaminating due to being burned by hot pan(reported to front desk and documented.) No toaster was supplied, until I asked. No paper towels were supplied. The initial room was on the 5th floor, had one window with a heater unit in it, and faced East towards the freeway, very loud. I checked in on a Saturday and was told that I would get FULL room service on the following Wednesday. When Wednesday rolled around, I left my suite at 6am, but stripped my bed of it's linens prior to doing so in an attempt to help the staff. When I returned to the suite at 4pm the pile of linen I stripped that morning was just where I left it, no trash or recycling had been picked up, and no towels or consumables had been replaced(reported to front desk, documented, and asked for a new suite!) When I complained at the front desk I was asked if...."I could make my own bed?" When I was at the front desk asking for another suite I overheard the staff on the "Help" phone say to the the person on the other end, "He said he couldn't make his own bed." This is a HILTON! On top of everything else they charged me for parking to stay there..almost $100 from Sat.-Sat. This is by far the WORST experience I've ever had in the service industry and I will not be staying at Hilton ever again!
Stayed 7 nights in Feb 2024
Response from Zahra on Feb 20, 2024
Hello, thank you for your time to share your experience with us, your feedback is very valuable for us and we make sure we address the issues with the Housekeeping team to avoid these issues in the future. please feel free to contact the hotel and ask for a manager if you decided to give us another chance and we will make sure we meet your expectations. thank you for staying with us, Homewood suites team.

10/10 Excellent

Fred

Liked: Cleanliness, staff & service, property conditions & facilities
Was very nice, breakfast changes daily and staff was very friendly!!
Stayed 3 nights in Jan 2024
Response from Zahra on Feb 9, 2024
Thank you for your feedback we love to hear that and will share it with the team.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Leilani Kamala, General Manager on Feb 2, 2024
Thank you so much for staying with us James!

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 3 nights in Jan 2024
Response from Leilani Kamala, General Manager on Jan 26, 2024
Thank you for staying with us Jorge

4/10 Poor

LAURALEE

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The pool was great. No bar. Very 80’s. Beds were so old. Not comfortable. Hair conditioner was out. Kleenex were out. Our room had a window directly across from another room window. The TV could have been bigger. Family above us could have kept there children from slamming things and running. Overall disappointed with this “Hilton”. It would have been better if we had stayed elsewhere.
Stayed 1 night in Jan 2024
Response from Leilani Kamala - General Manager at Homewood on Jan 26, 2024
Thank you so much for staying with us. We would love to "Make It Right" if you can give us a call at the hotel we can provide a few options. Please ask from Leilany or Zahra.

10/10 Excellent

Ben

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just about everything was great. The only compliants we have are one of the remotes barely working with the tv. That's manageable. The other being morning brealfast. The options were terrible at best. Plain eggs, bacon, maybe a waffle maker or something would be a huge upgrade. Everything was great.
Stayed 1 night in Jan 2024
Response from Leilani Kamala, General Manager on Jan 26, 2024
We truly appreciate your feedback Ben. We have brought in the waffle maker daily and we will look into the breakfast options. We hope you give us another try and will be pleased with our changes

4/10 Poor

Jessica

Liked: Cleanliness, staff & service
Disliked: Room comfort
Not a quiet hotel; paper thin walls
If you want to hear every word your neighbors say including at midnight or 3am, this is the hotel for you. If you want to get some rest, I suggest a nicer place. The walls are paper thin! You might as well be in the same room as the people beside you with how easily you can hear them. Very noisy place.
Stayed 3 nights in Jan 2024
Response from Leilani Kamala, General Manager on Jan 26, 2024
Thank you so much for your feedback Jessica. We will look into ways of helping to lower noise from room to room. We hope you give us another try.

10/10 Excellent

Christie

Stayed 1 night in Jan 2024
Response from Zahra on Feb 9, 2024
Thank you for your stay. Homewood team

10/10 Excellent

Michell

Liked: Cleanliness, amenities
Stayed 2 nights in Dec 2023
Response from Leilani Kamala, General Manager on Jan 23, 2024
Thank you for staying with us Michell!

8/10 Good

Robert, Stanwood

Liked: Cleanliness, staff & service
Pros: Quiet; convenient to where I needed to go; clean rooms. Cons: the bed frame in 214 is very shaky (rolling over causes the whole bed to sway); breakfast is blah (the trays are very hard to open because they are under a sneeze guard - I recommend removing the sneeze guard).
Stayed 1 night in Jan 2024
Response from Zahra on Jan 12, 2024
Hello , thank you for your feedback we are trying to improve with all of your valued feedback. thank you, Homewood Team

8/10 Good

merry

Travelled with family, Travelled with family and small children
Liked: Staff & service
Breakfast included was a great feature! The staff were very pleasant and accommodating. The pool was pretty cold but otherwise the stay was great.
Stayed 5 nights in Jan 2024
Response from Leilani Kamala, General Manager on Jan 9, 2024
Thank you so much for your kind words Merry! We will keep an eye on the pool.

6/10 Okay

Jie

Travelled with family
Stayed 3 nights in Jan 2024
Response from Leilani Kamala General Manager on Jan 9, 2024
Thank you for staying with us Jie!

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Leilani Kamala, General Manager on Jan 9, 2024
Thank you for staying with us Jennifer!

8/10 Good

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Leilani Kamala, General Manager on Jan 9, 2024
Thank you for staying with us Scott!