Ratings based on 260 Verified Reviews

4.2 out of 5
85% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia-Verified Reviews
4 out of 5
by A verified traveller

Posted Aug. 14, 2020
This is a nice place, clean, didn’t have to pay to do washing, The only problem I have is the beds are super hard.
5 out of 5
by A verified traveller from Allegany, NY

Posted Aug. 9, 2020
Very friendly and knowledgable staff. When an emergency at home came up and we had to leave a day early, they refunded the last day's costs, for which we were grateful. Since this is an extended stay facility, there was no breakfast (though I would have liked it).
Comment from Hotel Management
Aug. 10, 2020 by Sandy M., Hotel Management
Thank you for your review. I am sorry to hear about the emergency but happy that we were able to help you out in a difficult situation. We look forward to seeing you again.
3 out of 5
by A verified traveller

Posted Aug. 4, 2020
It was Ok this a big brown water spot on the curtains some very women out furniture the beds were fine the room an bathroom were clean enough
Comment from Hotel Management
Aug. 10, 2020 by Sandy M., Hotel Management
I am sorry about the curtains and the furniture. We are in the process of starting our renovation. We hope you will give us a second try when that is complete. Thank you for sharing your feed back with us.
5 out of 5
by A verified traveller

Posted Jul. 31, 2020
The property was clean, new and had great staff. Coffee and Tea were readily available.
Comment from Hotel Management
Aug. 10, 2020 by Sandy M., Hotel Management
Thank you for your king words! We hope to see you again soon.
4 out of 5
by A verified traveller

Posted Jul. 15, 2020
Comment from Hotel Management
Jul. 16, 2020 by Sandy M., Hotel Management
Thank you for your 4 out of 5. We hope to see you again soon.
1 out of 5
by A verified traveller from Brockton Massachusetts

Posted Jul. 8, 2020
Systems were down and they refused to rent me a room or offer any type of compensation short of I understand your situation. Improper empathy for a prior booked reservation. Also showed vacant rooms from outside with open curtains and no customers present and was still refused service. I waited 30-45 mins in the lobby to have to drive another 30 mins to another hotel at 1am. Most bite chains will reach out to a sister one and secure a room. And I was left to find my own lodging.
Comment from Hotel Management
Jul. 27, 2020 by Sandy M., Hotel Management
I am so very sorry that this happened to you. Please contact the hotel and ask to speak to Sandy and we can discuss this further.
1 out of 5
by A verified traveller

Posted Jul. 6, 2020
Comment from Hotel Management
Jul. 7, 2020 by Sandy M., Hotel Management
I am sorry that things were not satisfactory. Please contact the hotel if you would like to discuss this further.
1 out of 5
by A verified traveller

Posted Jun. 1, 2020
The room was filthy. I literally washed my hands & picked my baby up & left. I wasn't even there 10 minutes & couldn't even get my $ back. I'm so upset.
Comment from Hotel Management
Jun. 10, 2020 by Sandy M., Hotel Management
I am truly sorry for your experience. Please contact the hotel and I will be happy to discuss this further and see how I can make it right for you.
5 out of 5
by A verified traveller from Methuen, MA

Posted May 20, 2020
The A/C felt hot at night and the water in tub was not going down well.
Comment from Hotel Management
May 29, 2020 by Sandy M., Hotel Management
Thank you for your review. I apologize for the issues that you had. Thank you for letting us know so we can take care of them for the next guest. We hope to see you again.
3 out of 5
by A verified traveller

Posted May 14, 2020
The rooms have chairs, that are flaking. It gets all over your clothing, and all over your room. Just trash them or replace them. The staff is very kind.
Comment from Hotel Management
May 15, 2020 by Sandy M., Hotel Management
Thank you for your review. I do apologize for the chairs. Please note that we will be replacing them very soon. We hope to see you again soon.