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Reviews of Redwood Suites

3 out of 5
Redwood Suites
332 Ocean Avenue, Ferndale, CA

Reviews

8.4

Very good

Rating 10 - Excellent. 87 out of 202 reviews" "
Rating 8 - Good. 73 out of 202 reviews" "
Rating 6 - Okay. 33 out of 202 reviews" "
Rating 4 - Poor. 5 out of 202 reviews" "
Rating 2 - Terrible. 4 out of 202 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Fernando

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
friendly staff and town, very nice room. really enjoyed my stay :)
Stayed 2 nights in Mar 2024
Response from Innkeeper on Mar 25, 2024
It's very kind of you to take the time to write a review, Fernando. We're very happy you enjoyed your stay and hope you come back to enjoy our little village, our beach and our Redwoods again whenever you can.

4/10 Poor

Korina

Travelled with group
Arrives late after registration. Desk was closed, it’s a tiny little town, so they close at 8 PM. We had been caught up in San Francisco traffic and arrived at 8:10. But they were gracious enough to leave our rooms unlocked and our keys inside so we could Check in. My heater wasn’t working so they had to move me into another room. Which I appreciated. however, there was black mold, growing in the shower, where a leak onto the drywall made the paint peel and grow mold. So. Gross. I let the owners know and unfortunately they didn’t seem to think they needed to compensate me in any small way. I will not stay here again.
Stayed 1 night in Mar 2024
Response from Innkeeper on Mar 10, 2024
This guest seemed very gracious, and pointed out the water damage around the shower head upon checkout. We felt she was informing us of this need for maintenance as a kindness, and did not seem to be desirous of any compensation. Should she ever return for another stay, we would certainly discount the stay for her. In the meantime, yesterday, our maintenance man started on the necessary repair. Although we are sad the this guest felt the need to write a negative review, we are very pleased to have the need for repair pointed out to us so we could attend to it.

8/10 Good

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Innkeeper on Oct 15, 2023
We appreciate folks taking the time to review us. We missed a "5" here, and it would have been nice to know where we lost that vote. If you come back let us know how we can be better.

10/10 Excellent

Deborah G.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fun destination with lots of good shopping in this quaint Victorian village
Stayed 2 nights in Sep 2023
Response from Innkeeper on Sep 27, 2023
Thank you very much for enjoying our village. Please come back and walk on our beach or hike a little in the Redwoods.

10/10 Excellent

Melanie

Liked: Cleanliness
Stayed 1 night in Aug 2023
Response from Innkeeper on Aug 29, 2023
Thank you for taking the time to rate us, Melanie.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service was amazing!
Stayed 2 nights in Jun 2023
Response from Innkeeper on Aug 24, 2023
Thank you, Eric. Please come back and breath the fresh air again when you can.

8/10 Good

Elayna

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2023
Response from innkeeper on Aug 10, 2023
Thank you for taking the time to submit a review. Please come back again.

8/10 Good

julie

Liked: Cleanliness
It was fine. Pricey for room I thought. Staff friendly.
Stayed 2 nights in Jul 2023
Response from Innkeeper on Jul 24, 2023
Thank you for the review. I hope you had time to enjoy our village.

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service
Convenient to historic old town Shower had no shelves for sundries & no grab bar
Stayed 1 night in Jul 2023
Response from Inkeeper on Jul 13, 2023
Thank you for being here with us, and enjoying our village. We are addressing your conserns and will correcdt them.

10/10 Excellent

Leone

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Inn on Jun 25, 2023
We are so happy you enjoyed your stay. If you have time please tell us what you enjoyed the most.

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pretty place. Just disappointed the Victorian Inn restaurant was closed.Helpful and pleasant staff on check in.
Stayed 1 night in Jun 2023
Response from innkeeper on Jun 23, 2023
Thank you, Brian. Please come back when you can, and the VI Restaurant is open every day excepth Thursday.

10/10 Excellent

Ronnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023

6/10 Okay

Reed

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Motorcycle trip. Great stop and stay. Hotel in poor condition. Stay was fine. Staff is great.
Stayed 1 night in Oct 2022
Response from Innkeeper on Oct 19, 2022
Reed,Thank you for enjoying your stay and our village, and for recognising our staff's professionalism. Redwood Suites is a turn of the century style accomodation but, with full kitchens, sitting areas and separate bedrooms, most guests find it very accomodating, with many of them returning time and time again. We hope you will, too.

8/10 Good

Debbie

Travelled with family
Liked: Cleanliness, staff & service, amenities
Was a nice little old fashion place, that was clean, quite, comfortable and within walking distance of restaurants, shops and other points of interest.
Stayed 2 nights in Sep 2022
Response from Innkeeper on Sep 16, 2022
Thank you for taking the time to write a review, and I hope you had an opportunity to visit our beach at Centerville or take a hike in the giant Redwoods. We hope you come back again.

6/10 Okay

Priscilla, Vacaville

Stayed 2 nights in Aug 2022

10/10 Excellent

Deborah G.

Right in town and convenient
Stayed 1 night in Aug 2022
Response from Innkeeper on Aug 11, 2022
Thank you. Please come back when you can.

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, nice area
Ferndale is a nice town. Walkable with friendly people. My neighbors were a doe and two fawns. Also of note is that the hotel is but one block away from a fantastic drive through the mountains to the Pacific coast. I'd stay again in a minute.
Stayed 1 night in Aug 2022
Response from Innkeeper on Aug 9, 2022
John, it's so wonderful for our staff to have our guests recognize all the hard work they do by enjoying their stays with us. We're going to hold you that that "stay again in a minute" quote of yours, and demand that you return.

8/10 Good

BLANCA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location was good, the area was safe and downtown was right around the corner. It was a little noisy at night with traffic (large trucks) but overall a very quaint and beautiful town.
Stayed 1 night in Aug 2022
Response from Innkeeper on Aug 9, 2022
Thank you for taking the time to write a review. I love your "overall" statement, because that's what we are...quaiint and beautiful. You might have added very friendly, too. Please come back again.

10/10 Excellent

david

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Why not stay here?
When visiting Ferndale I generally stay here. It's got a good location, walking distance to just about anywhere in town, clean and wholesome.
Stayed 2 nights in Jun 2022
Response from Innkeeper on Aug 4, 2022
And we hope you keep coming back. If there's ever anything we can do better for you, just let us know.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good
Stayed 1 night in Jul 2022
Response from Innkeeper on Jul 23, 2022
Thank you, Thomas. I'm sure there are things we can do better, but your "All Good" rating is very satisfying to us and our entire staff.

8/10 Good

Susan

Inn keeper helped to resolve a booking issue.
Stayed 2 nights in May 2022
Response from innkeeper on Jul 10, 2022
We were happy to help.

8/10 Good

Karen

Stayed 2 nights in May 2022

6/10 Okay

RITA

Travelled with group
Liked: Staff & service
fair
Hotel was over priced. Staff was very friendly and helpful. Was expecting a really nice victorian room, instead got a park at the door suite that had a very musty smell. After leaving windows open and lots of fabreeze it was tolerable. Nothing going on in downtown Ferndale. Limited dining no entertainment.
Stayed 2 nights in May 2022
Response from Innkeeper on May 16, 2022
Thank you for taking the time to write a review. Redwood Suites is not a Victorian, nor furnished as such, but if you will visit again and stay in our sister inn next door, the Victorian Inn, you might find it more to what you were expecting. Ferndale has fifteen establishments for dining, from Delis, to Mexican, to Cheese Boards, to Pizza, to Fine Dining, to Ice Cream Shops, to Coffee Shops, to Hamburger Stands, etc. We would love to help you choose one on your next trip. Regarding entertainment, the Ferndale Repertory Theatre operates year around with live plays, and the Old Steeple is a magnificent venue for live concerts, many of which are filmed and re-shown nationwide through PBS television productions. We hope you can come again and truly experience what our peaceful and crime-free village has to offer.

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Redwood Suites. A great place to relax.
We had a nice relaxing stay at Redwood Suites and enjoyed the great location which was quiet and yet close to downtown with lots of interesting shops to explore. A nice breakfast with great coffee was included and available as the sister hotel just down the street. Jenny was fabulous and a great conversationalist. She deserves a raise!
Stayed 2 nights in Apr 2022
Response from Innkeeper on Apr 9, 2022
Thank you for taking the time to write a review for us. It's very important to know how the experience is for our guests. Come back when you can and explore the beach, the Redwoods, hike the lost coast, or just relax. We'll be very happy to see you!

4/10 Poor

Kelly

Business traveller
Disliked: Cleanliness, property conditions & facilities
#2 Not worth it
For $260, we were disappointed. The room smelled very musty. Carpet is old. We kept the door open to get fresh air. Single pain windows were dirty. Bathroom floor stained, and faucet and shower drain old and dirty. Bed was comfortable and small kitchen was handy.
Stayed 1 night in Apr 2022
Response from innkeeper on Apr 5, 2022
We are very disappointed, also, that your stay was not for more pleasant for you. Certainly, we will address the items you've listed immediately. This is not the type of review that we are used to, as you can see if you read the others, so we are alarmed by it.

6/10 Okay

Edward

Stayed 1 night in Mar 2022
Response from Innkeeper on Mar 7, 2022
We love to get reviews from our guests, and especially work to correct any deficiencies that they have experienced. Unfortunately, this guest did not give us anything to work with.

10/10 Excellent

Dionna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everyone was friendly the room was clean much to be desired on the outside but nice inside cleanliness is key
Stayed 2 nights in Feb 2022
Response from Innkeeper on Feb 23, 2022
Thank you for being here and taking the time to submit your review. Our housekeepers and maintenance staff work diligently to create a safe and super-clean environment for our guests, while our work on the exterior is an ongoing project.

8/10 Good

Janet

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
At first we were a little disappointed as the pictures were not representative of our room. The room location was behind what is shown on the website and somewhat old and dated. It ended up being comfortable aside from ants in the kitchen area.
Stayed 1 night in Dec 2021
Response from Innkeper on Jan 5, 2022
Thank you, Janet, for being our guest here, for taking the time to write a review, and for mentioning that you had a kitchen. Places to stay with a living room, dining area and kitchen, with a separate bedroom, are very hard to find. We hope you return some time for a longer stay to enjoy the beaches and the village. We have taken care of the small ant problem, too.

6/10 Okay

Donald

Liked: Cleanliness
Disliked: Room comfort
Room was ok but nothing great. Smelled of mold upon entering the room. Bed was comfortable. Bathroom was fairly dim. All that considered, overpriced, even for Ferndale.
Stayed 1 night in Dec 2021
Response from Innkeeper on Dec 23, 2021
Thank you for taking the time to write a review, Donald. We are very happy that you were here, and wish we could have made you stay better for you. Maybe try one of the larger room or suites next time.

10/10 Excellent

Clifford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just between us ......
Not a large hotel, but that was a feature! Everyone was very friendly and made us feel that any need would be met. (The whole town is friendly and I hesitate to give too much of a good recommendation to prevent a mob. Let's keep this place quiet so it will always be as pleasant as we found it.). This was our first trip here and we look forward to the next.
Stayed 3 nights in Oct 2021
Response from Innkeeper on Oct 21, 2021
And these were great, appreciative guests...exactly the kind of folks that Ferndale and the Inn loves. We hope they do return.

4/10 Poor

Katherine

Disliked: Staff & service
Place was sort of a dump. It was quiet however.
Stayed 2 nights in Sep 2021
Response from innkeeper on Sep 27, 2021
We are very sorry your impression of your stay was so negative. It doesn't match up with other reviews we have received, but we will take it to heart and try to understand what you felt and correct it.

6/10 Okay

Jane

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Not a great night's sleep
The town of Ferndale is a sweet spot to visit and there is an awesome beach nearby that we spent time at walking, laying in the sun and watching a beautiful sunset. But the bed in our room was really bad. Super soft, saggy and lopsided. Would not stay again because of that. The room was very outdated too but clean so we were OK with that. A larger TV would be nice, maybe in the bedroom.
Stayed 3 nights in Sep 2021
Response from Innkeeper. on Sep 27, 2021
Thank you, and we're happy you enjoyed our beach and village. We'll try to figure out which room you stayed in and address that "bed' item.

10/10 Excellent

Tim

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2021
Response from Innkeeper on Sep 23, 2021
Thank you for enjoying our inn and our little village.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent place, well kept up
Clean and conveniently located, only negative is trucks going down street it’s on in early morning
Stayed 1 night in Aug 2021
Response from innkeeper on Aug 13, 2021
Thank you for enjoying our little place.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although dated, the property was clean, well run and very quiet. There is a well appointed kitchen and the grab and go breakfast from the Victorian Inn Restaurant was excellent. Staff was accommodating with our very late arrival. Good value. All this in a quaint town make the detour from 101 worth the extra time.
Stayed 1 night in Aug 2021
Response from Innkeeper on Aug 13, 2021
Thank you for enjoying us and our village. Maybe you'll come back some time.

8/10 Good

Verified traveller

Travelled with partner
Suite was nice and homey
Stayed 2 nights in Jul 2021
Response from Innkeeper on Aug 3, 2021
We thank all our guests who help us by submitting reviews.

6/10 Okay

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2021
Response from Innkeeper on Jul 31, 2021
Darn! It looks like we could've done better for this guest. Unfortunately, he didn't leave us any specifics as to what was lacking, but we'll try harder anyway.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!
The Redwood Suite was fabulous! The room was clean and spacious with much attention to detail. The owner of the property was friendly, helpful, and very accommodating! We will definitely stay again!
Stayed 1 night in Jul 2021
Response from Innkeeper on Jul 19, 2021
Thank you, Amy. We were very pleased to have had you as a guest. They are like little apartments, aren't they?

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place has a homey feel. Easy access from car to room. Lovbely town and redwoods a stone's throw away. Try Pepper's Resaurant for excellent breakfast.
Stayed 1 night in Jun 2021
Response from innkeeper on Jul 13, 2021
Thank you for your stay, and your kind words. We don't know where Pepper's Restaurant is, though.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Town was amazing. Warm and welcoming, friendly and frankly beautiful. We look forward to returning.
Stayed 1 night in Jun 2021
Response from Innkeeper on Jun 23, 2021
Wonderful, and we do hope they return.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
The hotel is charming
Stayed 1 night in Jun 2021
Response from Innkeeper on Jun 23, 2021
We're happy they found us to be a pleasant place to stay.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious accommodations in the suites.
Stayed 1 night in Jun 2021
Response from Innkeeper on Jun 21, 2021
We are very pleased these folks enjoyed the Suites.

8/10 Good

margaret ann

Stayed 1 night in Jun 2021
Response from Innkeeper on Jun 17, 2021
We appreciate the feedback.

8/10 Good

Michele

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Innkeeper on Jun 15, 2021
We sincerely appreciate and rely on feedback from our guests. When the have a great stay, it makes our hearts gleeful, and when something is "off" it let's us know where we can improve. Thank you.

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I was stunned to see this place. The picture provided must have been taken years ago because it is not at all like it appears. We also received a last minute note that check in would be required at the Victorian Inn a half block away. When we arrived, after viewing Redwood Suites, we found no one to check us in. Concerned about the cleanliness of the facility and the fact that no one was available we left and sought accommodation elsewhere. This property is guilty of fraud in presenting pictures which do not accurately reflect its condition. During concern about Covid this is inexcusable.
Stayed 1 night in Jun 2021
Response from Innkeeper on Jun 12, 2021
We are sincerely sorry for this potential guests experience. Our front desk person was away assisting others when he came in, and we wish the guest had stayed and actually seen his room. We did refund in full his payment for the room, and wish him all the best.

6/10 Okay

Gary

Liked: Cleanliness
Not what I was expecting
I was expecting a suite in a quaint 2 story building. What I got was a motel suite out back. When I told the desk person that this was not the accommodation that I was expecting, he replied “well, we did change your reservation”. Heat was by a wall heater that made so much noise that we couldn’t use it at night while trying to sleep. The shower leaked out on the floor if you ever let the shower stream hit the door which was hard to do because it’s a really small shower. The bed was comfortable and the room was clean. The maids were very helpful and pleasant.
Stayed 3 nights in May 2021
Response from Innkeeper on Jun 12, 2021
We appreciate the guest's feedback, and have since addressed and repaired the items he has listed. We hope that the guest can return, and we will do our very best to make the next stay enjoyable.

8/10 Good

Jacquelyn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Innkeeper on May 20, 2021
We'll need to try and figure out what kept us from being a 10 in this guests eyes.

10/10 Excellent

tad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Innkeeper on May 17, 2021
We sincerely appreciate all the feedback we get from our guests.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant accommodations close to the center of town, with lots of quaint shopping and dining choices.
Stayed 6 nights in Mar 2021
Response from Innkeeper on Apr 10, 2021
We love that our guests find us so very convenient to everything...including the beach, the Lost Coast and the Redwoods.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, friendly staff, walk to everything! Nice town with good restaurants and shopping
Stayed 1 night in Mar 2021
Response from Innkeeper on Mar 5, 2021
And a great guest!