Reviews of Comfort Inn Arcata - Humboldt Area

2.5 out of 5
Comfort Inn Arcata - Humboldt Area
4700 Valley West Blvd, Arcata, CA

Reviews

7.8

Good

Rating 10 - Excellent. 304 out of 1002 reviews" "
Rating 8 - Good. 395 out of 1002 reviews" "
Rating 6 - Okay. 184 out of 1002 reviews" "
Rating 4 - Poor. 80 out of 1002 reviews" "
Rating 2 - Terrible. 39 out of 1002 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

ANNE

Disliked: Cleanliness, staff & service
Expedia booked me a room at a hotel that was closed during my stay!!! I had to scramble to find a different place to stay 3 hours before I was supposed to check in!
Stayed 3 nights in Aug 2023
Response from Manager on Aug 15, 2023
Hello ANNE, I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. Please reach out to us so we can gather more information and investigate this matter. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Manager on Aug 11, 2023
Hello Shannon,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel everyone was so friendly easy check in check out breakfast was delicious clean spacious rooms
Stayed 2 nights in Aug 2023
Response from Manager on Aug 8, 2023
Hello Ann,We appreciate the time you have taken to bring to our attention your feedback with regards to our breakfast. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
We liked that it was quiet & peaceful. An improvement would be flavored liquid creamers for coffee. But we would definitely stay there again!
Stayed 2 nights in Aug 2023
Response from Manager on Aug 7, 2023
Hello Nancy,Thank you for your valuable opinion regarding our hotel. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

8/10 Good

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Manager on Aug 1, 2023
Hello Donna,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

8/10 Good

Pisith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable
Nice hotel. Clean environment. Too many homeless around.
Stayed 6 nights in Jul 2023
Response from Manager on Aug 1, 2023
Hi Pisith,It's great to hear that you enjoyed our friendly service and clean accommodation. Thank you for your time in reviewing our hotel. Your words serve as an encouragement to our associates who strive to provide a pleasant stay. Rest assured that even with the homeless areound, we always make sure that our guest are safe.

10/10 Excellent

Corena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay and clean. They had a full breakfast bar that included biscuits and gravy, eggs, sausage and patatas. Staff was friendly.
Stayed 2 nights in Jul 2023
Response from Manager on Jul 30, 2023
Hello Corena,Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our staff and also our breakfast. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

8/10 Good

Jordana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room we got (double queen bed) was large, clean and comfortable. We liked the daily hot breakfast of eggs, potatoes and sausage. They even had biscuits and gravy on Saturday, along with their regular waffles, toasts, bagels and fruits. We also liked that there is an indoor pool and a spa we can relax in at the end of the day. Two things we didn’t like was the number of homeless people you see in the vicinity, and the inside of the property smells like grease in the morning for when they make breakfast. They need a better kitchen exhaust system.
Stayed 2 nights in Jul 2023
Response from Manager on Jul 29, 2023
Hi Jordana,Thank you for being a guest with us and sharing your experience. We are glad to learn you enjoyed your overall stay with us. However, we are sorry for your disappointment with the condition of our kitchen exhaust and homeless people around, and we will share your comments appropriately. Thank you again for your feedback, and we look forward to your next visit.

10/10 Excellent

andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Manager on Jul 29, 2023
Hello andrew,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

8/10 Good

Kayla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Average hotel wasn’t dirty!
It was perfect for my son and i! We weee a tad disappointed that the pool wasn’t heated! But other than that it was a great stay to put your head on a pillow and sleep!
Stayed 2 nights in Jul 2023
Response from Manager on Jul 27, 2023
Hi Kayla,Thank you for being a guest with us and sharing your experience. We are glad to learn you enjoyed your overall stay with us. However, we are sorry for your disappointment with the condition of our pool not heated, and we will share your comments appropriately. Thank you again for your feedback, and we look forward to your next visit.

6/10 Okay

Roongko

Travelled with family
Need to login to wifi every time!
Stayed 3 nights in Jul 2023
Response from Manager on Jul 22, 2023
Hello Roongko,Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our wifi . We hope you'll return to see how we continue to improve our service and hospitality.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Good, not great
Hotel was in good condition, clean, and easily accessible from the freeway. The location was a little suspect with a lot of homeless people on the streets and surrounding parking lots. The hotel had a gate with key card access, but it was open whenever we went through so I’m not sure if they actually closed it. The bedding was horrible. I know hotel beds are never as good as home, but these beds were very stiff, creaky, and had plastic bed liners that made crumpling noise anytime anyone moved. The indoor pool was great and breakfast was surprisingly decent for a free included breakfast. The employees were ok. The cleaning staff never made eye contact or responded to anyone saying hello. The front desk staff were friendly but had minimal dialogue and the person at checkout refused to give me a receipt because he said I booked through hotels.com so they’ll provide a receipt for me. I’ve never had a hotel refuse to give a receipt at checkout. Overall, I would recommend for a night or 2 but temper your expectations.
Stayed 2 nights in Jul 2023
Response from Manager on Jul 19, 2023
Dear Guest,I understand your concerns and we are deeply sorry for the issues you experienced during your stay. We have noted these issues and will work on fixing them. If you decide to stay with us again, please let me know. We would be happy to turn this experience around.

10/10 Excellent

Daniel

Stayed 1 night in Jul 2023
Response from Manager on Jul 19, 2023
Hello Daniel,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

8/10 Good

Christopher

Liked: Cleanliness
Noisy rooms, degraded neighborhood, homeless.
Stayed 2 nights in Jul 2023
Response from Manager on Jul 15, 2023
Hello Christopher,We appreciate the time you have taken to bring to our attention your feedback with regards to our hotel. We hope to see you again and that you will be truly impressed with our continued improvements.

8/10 Good

Deborah

Stayed 3 nights in Jul 2023
Response from Manager on Jul 14, 2023
Hello Deborah,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

10/10 Excellent

Jorge

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Jul 2023
Response from Manager on Jul 12, 2023
Hello Jorge,We appreciate the comments, especially with regards to your opinion of our hotel. We appreciate you taking the time to share your experience.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Not worth the price of the room unless you use the indoor pool which has beautiful plants and has a tropical vibe. We had a room with a king bed which was fine, there just wasn’t furniture to fill the big extra gap of space next to the bed. There was a tiny chair to sit in that fit my children, though had stains all over it so we didn’t use it. There was a desk with a chair that proved ok. Breakfast was great. My only complaint is the lack of seating in the room, especially for the price we paid.
Stayed 1 night in Jul 2023
Response from Manager on Jul 7, 2023
Dear Guest,Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve the guest experience.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
The area is protypical Arcata area, a hodgepodge of businesses, hotels, mall stores and houses. If you want its a short drive to the beach, ocean and the river. The University is two exits south.
Stayed 3 nights in Jun 2023
Response from Manager on Jul 4, 2023
Hello John,On behalf of our entire staff, we thank you for your business and for your comments regarding our area. Please do consider us again on your next visit to the area.

10/10 Excellent

deborah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice room, comfy beds, amenities and excellent breakfast. Quiet area, clean. Had an enjoyable stay.
Stayed 1 night in Jun 2023
Response from Manager on Jul 5, 2023
Hello deborah,We appreciate that you've taken the time to share with us regarding our area as well as our breakfast. We hope you will return so that we can provide you an even superior experience.

2/10 Terrible

Collin

Stayed 1 night in Jun 2023
Response from Manager on Jul 20, 2023
Hello Collin, Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

4/10 Poor

Michelle

Travelled with partner
Disliked: Cleanliness
Walked into out room and it smelled like pee. Beds were comfortable though. Water pressure sucked. There seems to be NO noise insulation. You can hear everything that it happening in the hotel. You can literally hear people walking around.
Stayed 1 night in Jun 2023
Response from Manager on Jun 29, 2023
Hello Michelle, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

8/10 Good

Shannon

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was great! Very clean. The breakfast was great. Service was great, very friendly and helpful! The area around the hotel seemed to be an area where homeless and drug addicts hang out. They were not on the property or causing any problems but it definitely made the area not super inviting. I know this hotel has no control over this but it is worth mentioning.
Stayed 3 nights in Jun 2023
Response from Manager on Jun 29, 2023
Hello Shannon, It is our main ambition to meet the many different needs of our guests and we are so happy to have met your expectations. We appreciate your kind comments they will serve as an encouragement to the staff to always provide the best to every guest. We hope to impress you again during your next visit and we thank you for sharing your experience.

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Manager on Jun 27, 2023
Hello Travis,Thank you for taking the time to share your rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

10/10 Excellent

Adolfo

Liked: Cleanliness, staff & service, property conditions & facilities
Very spacious and comfortable room.
Stayed 2 nights in Jun 2023
Response from Manager on Jun 22, 2023
Hi Adolfo,It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality so highly. I am delighted to learn that we met your expectations with our clean accommodations, hospitality, and the cleanliness of our hotel. It means so much to us to see your positive ratings. We hope to impress you again during your next visit to the area and we thank you for sharing your experience.

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A huge room, very clean and a comfortable bed. Very quiet at night.
Stayed 1 night in Jun 2023
Response from Manager on Jun 17, 2023
Hello Cynthia,Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our bed and room. We hope to see you again in the future. Thank you for your valuable business.

10/10 Excellent

Eunju

Stayed 1 night in Jun 2023
Response from Manager on Jun 16, 2023
Hello Eunju,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Good for the price.
Stayed 1 night in Jun 2023
Response from Manager on Jun 6, 2023
Hi Karen,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel and find it of great vlaue for money. Thank you so much, waiting to serve you again!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Manager on Jun 2, 2023
Dear Guest,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay went well
Stayed 2 nights in Jul 2022
Response from Manager on Aug 2, 2022
Hello Richard, Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our hotel. Your voice is very valuable to us and we hope you will return on your next travels.

4/10 Poor

Nancy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Dated and tired in a commercial location.
Stayed 1 night in Jul 2022
Response from Manager on Jul 20, 2022
Hello Nancy, Thank you for sharing how we have provided you with clean accommodations and friendly services during your stay. We appreciate your honest feedback and are sorry to learn our older building didn't fully meet your needs aesthetically. We thank you for your business and helpful feedback and hope to be of service to you again with a future stay

10/10 Excellent

Yih-Wen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff on the night of July 3 he was supper friendly and helpful. He was very cheerful and willing to help whatever our plan need. I really appreciate the friendly and professional staff like him to go and beyond helping customers. Thank him very much
Stayed 2 nights in Jul 2022
Response from Manager on Jul 8, 2022
Hello Yih-Wen, Thank you for sharing your experience with us. We appreciate the input referring to our staff. We hope to see you again to deliver you with a 5 star experience.

8/10 Good

Larry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very nice. It was a nice, quiet place to stay. The breakfast in the morning was great!
Stayed 3 nights in Jun 2022
Response from Manager on Jul 1, 2022
Hello Larry, Thank you for sharing your experience. We truly appreciate the insight regarding our staff and your insights regarding our breakfast. We appreciate you taking the time to share your experience.

4/10 Poor

Gregory

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not worth the cost
The first room we were checked into was filthy! The sheets and comforters were stained, there were several hairs visible on the sheets and several of the dresser drawers were standing open. We addressed this with the gal at checkin and we’re given a different room, it was much better but wow the beds make so much noise whenever someone moves it wakes you. I decided to “upgrade” from the other motels in the area due to the exact issues we experienced at the Comfort Inn, I guess everything in Arcata is bad, pretty dissatisfied for what we paid.
Stayed 1 night in Jun 2022
Response from Manager on Jun 26, 2022
Hello Gregory,We are sorry to hear about those issues, if it was reported to us during your stay, we would have time to resolve it. We make sure that our cleaners adhere to the guidelines especially during this pandemic, we would appreciate if this things can be reported to us as we do not want this to happen again.

8/10 Good

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022
Response from Manager on Sep 23, 2022
Hello Brian, Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022
Response from Manager on Sep 20, 2022
Hello Elizabeth, Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

4/10 Poor

Eric

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
They didn’t clean our room, said our do not disturb sign was on the door, it wasn’t. Room smelled bad. Cigarette butts all over the ground at the back door. Ice machine broken on our floor. Had to go upstairs to get ice. Bedspread had brown stain on it. Not sure what that was. Won’t stay there again!
Stayed 2 nights in Jun 2022
Response from Manager on Jun 15, 2022
Hello Eric, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve the guest experience.,

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great hotel to stay in but the cost was expensive for one night. I understand it was location but we would not stay again.
Stayed 1 night in May 2022
Response from Manager on Jun 9, 2022
Hello Angela, We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our location. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

10/10 Excellent

Merika

Stayed 1 night in May 2022
Response from Manager on Aug 27, 2022
Hello Merika,From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area!

6/10 Okay

Patricia

Stayed 3 nights in May 2022
Response from Manager on May 23, 2022
Hello Patricia, We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an even superior experience so please come see us again soon!,

8/10 Good

Frank

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 5 nights in May 2022
Response from Manager on May 20, 2022
Hello Frank, On behalf of our entire staff thank you for staying with us and for rating your stay.,

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very accommodating with last minute changes in room needs and length of stay. Had amenities we personally were not able to use, but will on a future stay. Clean and comfortable room. Rolling luggage carts were appreciated. Included breakfast was good. I spoke with three different employees and they were all very friendly and helpful.
Stayed 2 nights in May 2022
Response from Manager on May 12, 2022
Hello Kimberly, To see that we were able to provide our guest with such a wonderful experience is the highest compliment we can receive. Thank you so much for sharing!

2/10 Terrible

Gracey

Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
😳
Stayed 1 night in Apr 2022
Response from Manager on May 8, 2022
Hello Gracey, Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our hotel. We hope to someday have another opportunity to host your stay.

10/10 Excellent

Jeanette

Travelled with family
Liked: Staff & service, property conditions & facilities
The room could be a little cleaner. Breakfast is just ok.
Stayed 1 night in Apr 2022
Response from Manager on Apr 26, 2022
Hello Jeanette, Thank you so much for the incredible rating. We look forward to your next visit!

8/10 Good

Ebony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
College visit. Clean and convenient
Stayed 1 night in Apr 2022
Response from Manager on Apr 17, 2022
Hello Ebony, We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our hotel. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

8/10 Good

Nerie

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Apr 2022
Response from Manager on Apr 11, 2022
Hello Nerie, We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Manager on Apr 10, 2022
Dear Guest, We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an even superior experience so please come see us again soon!,

10/10 Excellent

Judith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We slept there 2 nights. The workers were very nice.
Stayed 2 nights in Apr 2022
Response from Manager on Apr 9, 2022
Hello Judith, Thank you so much for the incredible rating. We look forward to your next visit!

10/10 Excellent

Tien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Manager on Apr 9, 2022
Hello Tien, Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.,

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a good buy!
good for family and business stay over; centrally located for visit to Encarta or Eureka. Definitely worth coming back.
Stayed 1 night in Apr 2022
Response from Manager on Apr 9, 2022
Dear Guest, We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.

8/10 Good

Carl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s a Comfort Inn. Rooms are spacious enough for two. Well maintained and clean. Staff is friendly. Location was great (right off the 101), but you didn’t hear a lot of road traffic. Near the beach and estuary’s, so a nice, wet chill in the morning with some mist. Only view is of other hotels on in the area. This one looked to be the cleanest by far.
Stayed 3 nights in Mar 2022
Response from Manager on Mar 21, 2022
Hello Carl, Know that your voice is of tremendous importance to us and we value your comments about our staff and view. Through guest feedback like yours we are better able to enhance guest experience; so thank you.