Exterior

Reviews of Residence Inn Eugene Springfield

3 out of 5
Residence Inn Eugene Springfield
25 Club Rd, Eugene, OR

Reviews

8.8

Excellent

Rating 10 - Excellent. 91 out of 156 reviews" "
Rating 8 - Good. 47 out of 156 reviews" "
Rating 6 - Okay. 10 out of 156 reviews" "
Rating 4 - Poor. 3 out of 156 reviews" "
Rating 2 - Terrible. 5 out of 156 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Poonam, San Ramon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great front staff at the desk!
Stayed 2 nights in Apr 2024

10/10 Excellent

Ginger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed everything about the property, the breakfast was fantastic, very clean, easy to park, right across the street from the river walk and a restaurant thats on the river. The only downside is it is near some busy roads so I would hear cars until late into the night. They have a fan option on the AC so I turned that on and that did drown out the noise from the cars.
Stayed 5 nights in Mar 2024

10/10 Excellent

Kenny

Liked: Cleanliness, staff & service, property conditions & facilities
It was great!
Stayed 2 nights in Dec 2023

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Place was clean and quiet. Staff were nice, courteous, and gracious.
Stayed 2 nights in Mar 2024

10/10 Excellent

Bianca Giovanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My only recommendation is to add potatoes to their breakfast buffet, other than that our stay was great, staff is extremely friendly!
Stayed 3 nights in Feb 2024

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Katie

Stayed 1 night in Jan 2024
Response from Guest Relations on Jan 9, 2024
Thank you so much for the perfect score!

6/10 Okay

Rolando

Liked: Cleanliness, amenities, property conditions & facilities
Property was difficult to find
Stayed 1 night in Dec 2023

10/10 Excellent

Joshua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Relations on Dec 21, 2023
Thank you so much for the perfect score!

10/10 Excellent

Amy, Coos Bay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Residence inn know how to make you feel at home with in room kitchen facilities and comfortable beds
Stayed 1 night in Dec 2023
Response from Guest Relations on Dec 5, 2023
Thank you for the outstanding 10/10 score! We're delighted that you had such a positive experience with our service and appreciate your acknowledgment of our dedication to delivering top-notch quality.

10/10 Excellent

Cherie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a comfortable stay! Staff are amazing, beds are comfortable, water is hot and.rooms are spacious and clean.
Stayed 1 night in Nov 2023
Response from Guest Relations on Dec 5, 2023
Thank you for giving us a perfect score of 10 out of 10! We are thrilled that you had such a fantastic experience and appreciate your recognition of our efforts to deliver excellence.

10/10 Excellent

Gail

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area around hotel is blocked off for football games
Stayed 2 nights in Sep 2023
Response from Guest Relations on Oct 10, 2023
Thank you for your review!

10/10 Excellent

Linnette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, quite and rooms are large and well equipped
Stayed 2 nights in Jul 2023
Response from Guest Relations on Oct 10, 2023
Thank you for your flawless 10/10 score! We're delighted to hear that you found our product/service exceptional. We strive to maintain this level of excellence and look forward to continuing to exceed your expectations.

10/10 Excellent

Derek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nicely appointed rooms, unique open layout. Clean, new and comfortable. Highly recommend.
Stayed 1 night in Aug 2023
Response from Guest Relations on Sep 6, 2023
We appreciate the kind review, and recommendation of our hotel. Thank you for much for your feedback, and we hope to welcome you back soon!

10/10 Excellent

Martin, Soquel

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great layouts to the King suites. Work, kitchen, sleep, each with their own area. Very efficient and comfy.
Stayed 2 nights in Aug 2023
Response from Guest Relations on Sep 6, 2023
Thank you so much for the kind review!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Guest Relations on Aug 30, 2023
Thank you so much for the perfect score!

10/10 Excellent

Tamra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the staff!!
Stayed 10 nights in Aug 2023
Response from Guest Relations on Aug 16, 2023
Thank you so much for the kind review and feedback! We are happy to hear that you enjoyed your stay, and we hope to welcome you back soon!

10/10 Excellent

sunil

Stayed 4 nights in Jul 2023
Response from Guest Relations on Aug 30, 2023
We appreciate the perfect score, thank you!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Guest Relations on Aug 9, 2023
Thank you for taking the time to review your recent stay with us. We are sorry to see that things could have been better during your time with us. All feedback is appreciated, as it provides us with insight into how we can improve our overall guest satisfaction. Thank you again for your review, and we hope you have a wonderful day.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely great. We lucked out with this stay - 2 weeks.
Stayed 15 nights in Jun 2023
Response from Guest Relations on Aug 9, 2023
Thank you so much for the kind feedback! We are thrilled to hear that you enjoyed your stay!

10/10 Excellent

Michael

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Good
Stayed 1 night in Jun 2023
Response from Guest Relations on Jul 7, 2023
We're happy to hear that you enjoyed your stay! Thank you for your review!

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Good location, quiet and very clean and upscale.
Stayed 1 night in Jun 2023
Response from Guest Relations on Jul 7, 2023
Thank you so much for the kind review!

10/10 Excellent

Dana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and quite and clean
Stayed 1 night in May 2023

10/10 Excellent

Andrea, Costa Mesa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023

4/10 Poor

Philip

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Nice facility, crappy bed.
I usually stay at the La Quinta on the North Bank, but it was sold out on my date so gave Residence Inn a try. The room was very nicely laid out, but when we got in the bed there was at least a 2 to 4 inch depression to the center of the bed so that sleeping on either side was very uncomfortable. I challenge any Marriott executive or hotel manager from any of the chains try to sleep in that bed. I suggest that room 142 be taken off the rental market until you replace that bed.
Stayed 1 night in Oct 2022
Response from AshleyB on Nov 15, 2022
Thank you for taking the time to review your stay. We're sorry to hear that our beds made your stay less desirable. Your feedback is appreciated, and we hope you have a wonderful day.

10/10 Excellent

Michaela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend and excellent service
Stayed 1 night in Sep 2022
Response from AshleyB on Sep 22, 2022
Thank you so much for the recommendation of our property, and the kind words regarding the service we provided. Your review is so appreciated, and we hope to welcome you back soon!

10/10 Excellent

brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a great location and has wonderful amenities. It's great to have options to swim, workout and even play basketball. I would stay here again.
Stayed 2 nights in Jul 2022
Response from AshleyB on Sep 13, 2022
We're thrilled to hear that you enjoyed your stay! Thank you for your review, and we look forward to welcoming you back in the future!

10/10 Excellent

Chris

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location & room/s was awesome for my group & going to our event at the amphitheater
Stayed 1 night in May 2022
Response from AshleyB on Jun 11, 2022
We are happy to hear that you enjoyed your rooms, and our convenient location. We hope to welcome you back soon!

10/10 Excellent

Katie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, friendly staff!
Fantastic experience, overall. The hotel is just across the street from Alton Baker Park, which is great to take your dog. There is even a dog park toward the back! The breakfast is OK, i wish they had more vegetarian options. The staff is super friendly and helpful. The ONLY issue we had was the kids running around upstairs early in the am. I wish they would keep families with small kids downstairs. Otherwise, great overall.
Stayed 5 nights in Nov 2021
Response from Michael R. on Jan 4, 2022
Dear Katie, Thank you for staying with us! We truly appreciate you taking the time to provide us with your honest feedback. We are so elated to hear that you enjoyed your stay with us. I am sorry that you experienced a noise issue from the guest room above, and that the breakfast bar did not visibly offer vegetarian options. Our property has them available at the guest's request. I will look into having the notice sign in a more visible position during the service. Providing guests with an enjoyable experience is of the utmost importance to us. If your travels take you to the Eugene area in the future, we would be happy to have you as our guest again. Thank you again, Katie!

8/10 Good

Travis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All in all a good stay. Would be nice to have ovens in all rooms
Stayed 1 night in Nov 2021
Response from Colleen Arruda General Manager on Nov 29, 2021
Travis, Thank you for taking the time to give us your feedback. We are always willing to accommodate special requests prior to your arrival should your travels bring you back to Eugene. Thank you again for staying with us and we look forward to hosting you again in the future.

2/10 Terrible

Karen

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
Hotel appears to be occupied by long term residents. One of them angrily knocked on our door at night right after we arrived complaining we were making noise, shouting wildly, while I was alone in the room with my children. It was extremely frightening and when I mentioned it to hotel staff they didn’t seem to care.
Stayed 1 night in Aug 2021
Response from Michael R. on Aug 31, 2021
Dear Karen, Thank you for choosing to stay at the Residence Inn Eugene Springfield and providing your honest feedback. Providing the highest level of hospitality is our number one priority as well as creating a comfortable environment for our guests. Your concern is understandable and we sincerely apologize for the experience you'd had while staying with us. We have shared your feedback with the management team in regards to your review, and will use this as a teachable moment so that we may provide a level of service that is worthy of the Marriott brand and exceeds your standards as our guest. Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us during these unusual times.

8/10 Good

Trenton

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2021
Response from Michael R. on Aug 3, 2021
Dear Trenton, Thank you so much for taking the time to review your stay at our property. We appreciate your feedback.

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and Comfortable
Very convenient location. The rooms are spacious and the bed was comfortable. We had to park a trailer and there was plenty of room. The staff were great.
Stayed 1 night in Jul 2021
Response from Michael R. on Jul 25, 2021
Hello Janice, Thank you so much for taking the time to submit a review for our property. We are so happy to hear that you enjoyed your stay with us. I will extend your compliments to our staff. We appreciate it, and hope to have you stay with us in the future.

10/10 Excellent

Michael

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2021

8/10 Good

Jo Ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fans
We traveled to Olympic Trials and the hotel was very accommodating. The breakfast was pkgd and good. Room was spacious and clean. Libby and pool area were very clean.
Stayed 7 nights in Jun 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness
Fell short of expections with room size & staff
Overall, the room was clean but for a 2 bedroom suite smaller than I expected. The property was dated and while staff was pleasant, the room phones did not work and had difficulty getting ice, internet and trash service. For the price and room size and overall experience, i was disappointed.
Stayed 2 nights in Mar 2021
Response from Jessica on May 19, 2021
Thank you for your recent stay at the Residence Inn Eugene/Springfield, and for sharing your experience at our property. I am glad to hear that you found the room to be clean and our staff pleasant. I do apologize that some of our services were difficult to receive, and I will be passing your comments along to the rest of our staff to better our guest experiences.

10/10 Excellent

Shanika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it
Stayed 4 nights in Apr 2021
Response from Jessica on May 13, 2021
Thank you for staying at the Residence Inn Eugene/Springfield. We are so glad to hear that you loved our property. We hope to see you again in the future!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021
Response from Jessica on May 5, 2021
Thank you for your recent stay at the Residence Inn Eugene! We appreciate your 8/10 response, and hope to see you in the future.

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Horrible experience! The worst thing about this hotel is they had multiple giant lamps right outside the window of the room, and thin see through curtains. All night it was like the sun was rising into my face. I couldn’t sleep at all! Around 1am, i fascinated a face mask over my eyes to try to get some sleep. If the hotel is going to insist on running giant street lamps on the property all night long then they should at least have normal hotel curtains that block the light. The bed also sunk into the middle.
Stayed 1 night in Apr 2021
Response from Jessica on Apr 21, 2021
Thank you for your recent stay at the Residence Inn Eugene, and for taking the time to share your honest thoughts regarding our property. I am so sorry to hear that you had a horrible experience and that the lamps outside kept you up, as I know how important a good night of rest is. Behind the thinner curtains, all of our guest rooms have a set of black-out curtains. We do however keep these open to let in the light from outside since we do keep all the lights off in the room prior to check-in. Thank you again for staying with us during these unusual times.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, clean room, sofa bed not great.
Stayed 3 nights in Apr 2021
Response from Jessica Powell on Apr 18, 2021
Thank you for staying at the Residence Inn Eugene/Springfield, and for taking the time to share your experience. I am so glad to hear you found the staff to be friendly, and the room to be clean. I apologize for the sofa bed not being great, and I will pass your comments along to our management team to improve the guest experience. Thank you again for sharing your feedback

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, central to shopping, university, restaurants, etc.. Was concerned about transient camp next door.
Stayed 5 nights in Mar 2021
Response from Jessica Powell on Apr 21, 2021
Thank you so much for your recent stay at the Residence Inn Eugene/Springfield, and for taking the time to share your experience. I am so glad to hear that you liked our location! We do hear your comments regarding the transient camp next door, and we have reached out to the city of Eugene since this is on city property. Thank you again for your feedback, and for staying with us during these unusual times.

10/10 Excellent

Naomi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2021

10/10 Excellent

David, Eugene OR

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for 10 days and really liked the room and the staff service. They were always friendly and helpful. The room was very clean and updated. We stayed in the queen bedroom sweet. 136.
Stayed 10 nights in Jan 2021

10/10 Excellent

Janice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Could not have been better
Staff was great, the COVID prevention measures were great and the room was fabulous. So beautifully decorated and comfortable.
Stayed 1 night in Nov 2020

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020
Response from A. on Sep 16, 2020
Ryan, thank you for the 10 out of 10 review! We are so glad you had a great stay with us. We hope you come back again soon!

8/10 Good

Morgan W.

Liked: Cleanliness
quick stay
Not the best area if you want to explore on foot. close to freeways and a nice place for a quick stay
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that the front desk staff and other staff all wore masks at all times; that in the lobby, dots on the floor marked where to stand 6 feet apart; that I could request no housekeeping for my entire stay; that I could order breakfast each night and pick it up in a paper bag at the front desk in the morning, to bring back to my unit.
Stayed 5 nights in Jun 2020

10/10 Excellent

ira

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jun 2020

10/10 Excellent

Vandana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020

4/10 Poor

Jai, Portland Oregon

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This isn't what you'd expect from the name Marriott!! There was disgusting half eaten pudding cups under the bed in the bedroom , there was a dirty diaper and a binky under the sofa and my children were both 15 so def not ours. With covid i def did not feel like precaution was taken in making sure our room was actually cleaned! The supposed wonderful breakfast ya you went to the front desk and they give you a paper bag with an apple yogurt bagel (stale) and cream cheese, or cereal and milk. I've had better at motel 6 it was very disappointing for what we were paying a night there! I ended up going out and spending more money to be able to provide breakfast for my family and went and bought cleaning supplies to clean the room before we really used anything. The beds were very comfortable and the staff is very nice especially the cleaning lady she was extremely kind they just aren't paying attention while doing their job! Overall very disappointed with the entire experience the hot tub was supposed to be available it wasn't save yourselves money and stay elsewhere.
Stayed 2 nights in May 2020