Full-size fridge, microwave, stovetop, dishwasher

Reviews of Candlewood Suites Eugene Springfield, an IHG Hotel

2.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 343 out of 580 reviews" "
Rating 8 - Good. 165 out of 580 reviews" "
Rating 6 - Okay. 45 out of 580 reviews" "
Rating 4 - Poor. 15 out of 580 reviews" "
Rating 2 - Terrible. 12 out of 580 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Toni

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very nice and bed was comfy. Only downside was the toilet plugged and it took them forever to fix it.
Stayed 2 nights in Mar 2024
Response from Team Member on Mar 16, 2024
Thank you for the review!!

10/10 Excellent

Shelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly
Response from Team Member on Feb 24, 2024
Thank you for the five star review!!

6/10 Okay

Nonila

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2024
Response from Team Member on Feb 24, 2024
Thank you for the review!!

8/10 Good

Gayle

Stayed 4 nights in Nov 2023
Response from Hotel Team on Jan 5, 2024
Thank you Gayle for taking the time to leave us a review!

10/10 Excellent

Jerry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Nov 2023
Response from Team Member on Dec 1, 2023
Thanks you for the awesome review!!!

8/10 Good

James, Beaverton

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were very spacious with a small kitchenette. Very comfortable. Our room did face a busy street and sounds from it were noticeable. However, there was a great view of the river from it. The side of the hotel facing away would have been quieter.
Stayed 1 night in Nov 2023
Response from Team Member on Dec 1, 2023
Thank you for the review!!

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hotel Team on Jan 5, 2024
Thank you Linda for the review!

4/10 Poor

Eric

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Team Member on Nov 21, 2023
Thank you Eric for taking the time to leave a review. We would love to hear more about why the score was so low. If you would reach out to us that would be greatly appreciated. Either way thank you for taking the time to leave this review.

8/10 Good

Jason

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good nights sleep close to I5 so good for people traveling looking for somewhere to spend the night, only thing I didn’t like for the price of the room no breakfast was included with cheaper options hotels offering breakfasts.
Stayed 1 night in Nov 2023
Response from Team Member on Nov 18, 2023
Thank you for the review!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Easy check in and friendly staff. Good location for UO. A little loud due to traffic noise on street, but I know you cannot do much about that. Street light outside window a little too bright, but again, not much you can do about that.
Stayed 2 nights in Nov 2023
Response from Team Member on Nov 14, 2023
WOW! Thank you, Anonymous for the review! We appreciate your understanding of what is within our control and what is not. It is also appreciated that you mentioned the friendliness of our Hotel Team. Thank you for taking the time to leave this comment!

8/10 Good

adrian

Stayed 1 night in Nov 2023
Response from Team Member on Dec 1, 2023
Thanks for the Review!!

4/10 Poor

Amy

Travelled with family
Disliked: Cleanliness, property conditions & facilities
We were in a room for 4. There was one towel rack. There was no where to put wet towels. The shampoo and conditioner dispenser was broken off the wall. The faucet was loose and wiggly. The fridge made a circuit of loud noises about every two hours.
Stayed 4 nights in Oct 2023
Response from TEAM MEMBER on Oct 23, 2023
We are so sorry Amy that this was your experience I truly hope we were able to make this up to you when you let the front desk know. We would love to hear if this was your experience with your other room. Thank you for taking the time to leave us a review!

8/10 Good

Janet

Travelled with pets
Noisy neighbors one night
Stayed 7 nights in Oct 2023
Response from TEAM MEMBER on Oct 23, 2023
Thank you Janet! We are so sorry your neighbors were noisy. We thank you for taking the time to leave us a review!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, easy stay
Comfy beds, spacious room, the recliner was a nice addition. Only suggestion would be a fan in the bathroom to mitigate steam and the coffee was pretty awful otherwise would definitely recommend.
Stayed 3 nights in Oct 2023
Response from TEAM MEMBER on Oct 23, 2023
Thank you Anonymous for taking the time to leave a review and for the suggestion!

10/10 Excellent

Simmi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from TEAM MEMBER on Oct 23, 2023
Thank you Simmi for the Review!

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Team Member on Oct 28, 2023
Thank you for the review!!!

10/10 Excellent

kianna

Liked: Staff & service, amenities, property conditions & facilities
love it
Stayed 1 night in Oct 2023
Response from Team Member on Oct 20, 2023
We're glad you loved it here! Thank you for the awesome review!

10/10 Excellent

kathleen

Stayed 1 night in Oct 2023
Response from Team Member on Nov 3, 2023
Thank you for the awesome review!!!

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the UO but easy to get to other parts of town without hitting UO traffic. Beds were comfortable and it’s nice to have a full kitchen available.
Stayed 4 nights in Sep 2023
Response from Team Member on Sep 22, 2023
We're glad to hear you enjoyed your stay, Thank you so much for the good review!

4/10 Poor

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Unfortunately the room we were given was not what we expected. We did not have an area for meals or sitting for two. We were very disappointed.
Stayed 3 nights in Sep 2023
Response from TEAM MEMBER on Sep 19, 2023
Thank you Charles for your review. I am so sorry your room was not up to your expectations of what you booked. We are always happy to help at the desk to move your room type from its original booking whenever possible, I do hope we were able to help you in some way when you brought this to our attention. Thank you again for taking the time to leave a review.

10/10 Excellent

Evelyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Team Member on Sep 15, 2023
Thank you for the amazing review!!

8/10 Good

Scot, Medford

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from TEAM MEMBER on Sep 6, 2023
Thank you for the review Scot

10/10 Excellent

Nick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My go to when I stay Eugene.
My go to when I stay Eugene and has been since 2018 when I first stayed here. Top shelf all they way around, from check in to check out and everything in between. Never had a bad experience at The Candlewood.
Stayed 2 nights in Aug 2023
Response from Team Member on Aug 27, 2023
Wow!! thanks for the amazing review! We're glad you enjoy your stays with us.

6/10 Okay

CHARLENE

Business traveller
Liked: Cleanliness, staff & service, amenities
n/a
Stayed 2 nights in Aug 2023
Response from Team Member on Aug 12, 2023
Thank you for your review Charlene!!!

8/10 Good

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from TEAM MEMBER on Jul 26, 2023
Thank you Alexandra for the review!

10/10 Excellent

Nick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would not stay anywhere else.
Every time I stay in Eugene,Or my go to is The Candlewood. The beds are the coziest and the studio set up so awesome. I just dig this place. Easy check in, whether I'm early or late. Friendly staff. Just top shelf all the way around.
Stayed 1 night in Jul 2023
Response from TEAM MEMBER on Jul 26, 2023
WOW that's Awesome Nick thank you for the great review!

10/10 Excellent

Heather, ISSAQUAH

Liked: Cleanliness, staff & service
Well lit parking lot, friendly and welcoming front desk staff. More room than I needed but easy to find off the freeway.
Stayed 1 night in Jul 2023
Response from Team Member on Jul 21, 2023
Thank you for the kind words! We're thrilled you enjoyed the stay and found our front desk staff friendly and welcoming. It's great to hear that you had more than enough space in the room and were able to find us so easily. We appreciate your feedback and hope to welcome you back soon for another excellent stay.

10/10 Excellent

Jeff

Stayed 3 nights in Jun 2023
Response from Team Member on Jul 7, 2023
Thank you Jeff for the review!

6/10 Okay

Nanci

Travelled with partner
Liked: Staff & service, property conditions & facilities
Didn’t know since this is extended stay that there was no housekeeping for our 2 day stay. Refrigerator in room was noisy, no fan in bathroom!
Stayed 2 nights in Jun 2023
Response from Team Member on Jun 13, 2023
Dear guest,Thank you for sharing your feedback about your recent stay at Candlewood Suites. We apologize for any confusion regarding our housekeeping services. At Candlewood Suites, we provide weekly housekeeping for extended stays to respect our guests' privacy. However, we understand that you may have had different expectations, and we apologize for any inconvenience caused.We're sorry to hear about the noisy refrigerator in your room. Our maintenance team will investigate the issue promptly to address the noise and ensure a comfortable stay for our guests. If you encounter any other issues during future stays, please don't hesitate to contact our front desk.Thank you for choosing Candlewood Suites, and we hope to have the opportunity to welcome you back in the future.

8/10 Good

Devonna

Stayed 1 night in May 2023
Response from Team Member on Jun 19, 2023
Thank you for your response!

10/10 Excellent

Shane

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean, the area nice and the staff friendly, we enjoyed our stay, only recommendation would be usb plug ins! I didn’t bring my box because I’ve gotten so used to the lamps having them, but they didn’t have any anywhere, I’d definitely stay again, next time I’ll come with my usb plug in! Lol
Response from Team Member on Jun 13, 2023
Thanks for sharing your feedback about your recent stay at our hotel! We're thrilled to hear that you enjoyed your stay, and found our staff friendly! It's always our aim to create a great experience for our guests, and we're glad we hit the mark with you.We appreciate your suggestion about having USB plug-ins in the room, and we'll definitely consider adding them for future improvements. We apologize for any issues caused by their absence during your stay.We can't wait to welcome you back again, Thanks for choosing our hotel, and we're looking forward to your next visit.

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from TEAM MEMBER on May 5, 2023
Thank you Amy for the review!

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Team Member on Jun 13, 2023
Thank you for your 5 star review! Happy to hear you enjoyed your stay

10/10 Excellent

dennis

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Team Member on May 5, 2023
Thank you so much dennis for the review!

8/10 Good

Joshua

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great central spot. Much nicer than expected in the room. Nice folks.
Stayed 1 night in Mar 2023
Response from TEAM MEMBER on May 5, 2023
Awesome Joshua for the review. We are happy that your expectations were exceeded.

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The easiest part of our stressful move!
We really enjoyed our stay. We’re moving to a new location and had a 26ft moving truck that they were able to accommodate easily. The room was spacious which helped 3 adults and 2 cats be comfy for 4 days while we closed on our house and got things packed up to leave the area. The little food store helped our mom satisfy her snack attacks and the nicely equipped kitchenette allowed us to quasi-cook dinner each night without having to dine out. Everything was top notch.
Stayed 4 nights in Mar 2023
Response from TEAM MEMBER on May 5, 2023
Thank you Donna for the Great Review! We are so happy you enjoyed your stay.

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
I like the laundry room, gym and snack bar. I don't like there's no breakfast bar or buffet, no game room with pool table no indoor heated hot tub or jacuzzi. I love the vaulted ceilings and kitchenettes.
Stayed 3 nights in Mar 2023
Response from TEAM MEMBER on May 5, 2023
Thank you Brian for the honest review. We are happy you found features you did enjoy about our hotel. We hope you try other properties associated with our brand to find the perfect fit for you in the future.

10/10 Excellent

Terri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The picture showed the property and the river. The road between was not shown. Also had to pay more for Riverview when the river was across a busy street.
Stayed 1 night in Feb 2023
Response from TEAM MEMBER on Mar 10, 2023
Thank you Terri for your review of our property!

6/10 Okay

Rob

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was professional and friendly. My only issue with the property, and it's a big one for me, is how loud the room was. I opted for a more expensive river view room, thinking that it would be the quiet, peaceful side of the facility, however I was completely wrong. The river sits across a busy highway, so those rooms sit right next to that highway, and the traffic is VERY loud in the room. So I paid a premium for the loud room with a view of a river across a highway. Just beware, because that info is not disclosed up front.
Stayed 1 night in Feb 2023
Response from TEAM MEMBER on Mar 10, 2023
Thank you Rod for your honest review of the Team and Property. We are sorry your stay was less than up to par. We hope that your notes will help others in the future. Thank you again!

8/10 Good

Gaylyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from TEAM MEMBER on Mar 10, 2023
Thank you Gaylyn for the review!

10/10 Excellent

Stacey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from TEAM MEMBER on Feb 22, 2023
Thank you Stacey for the Review!

10/10 Excellent

Gail

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from TEAM MEMBER on Feb 8, 2023
Thank you Gail for the Review!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Stay
The hotel was clean, comfortable and quiet. Lots of amenities, but no breakfast provided. Kitchenette makes it so you can make a quick breakfast if needed. Service was friendly. Nice stay. Would stay there again if we’re in the area.
Stayed 1 night in Feb 2023
Response from TEAM MEMBER on Feb 8, 2023
Thank you, Anonymous for the review. We are so happy that you noticed the benefit of the kitchenette in all of our rooms. We look forward to you staying with us in the future.

10/10 Excellent

Randy

Business traveller
Liked: Staff & service, property conditions & facilities
I chose this hotel without reading the full list of amenities and expecting it to have breakfast, but it does not. A huge let down I travel a lot, so I will definitely start paying closer attention to the amenities is even less expensive. Hotels serve breakfast.
Stayed 1 night in Feb 2023
Response from TEAM MEMBER on Feb 8, 2023
Thank you Randy for the Review!

2/10 Terrible

Stacie

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
My card was charged when I opted to pay at the hotel with cash. The site said my card would not be charged. They also ran my card for a 50 incidental fee which is still pending my account 3 days later.
Stayed 1 night in Jan 2023
Response from Team Member on Jan 31, 2023
Hello Stacie, I am so sorry this was not made clearer when making the reservation. The hotel authorizes all cards on the property once the cancellation time has passed. I am so sorry for any part the hotel played in this mix-up. If you would like to talk about your stay future we would love to hear from you.

8/10 Good

Christine, Silverdale

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff, closest eateries are 7-8 minute drive downtown and parking is sparse. Hotel was very clean
Stayed 1 night in Jan 2023
Response from Team Member on Jan 30, 2023
Thank you Christine for the Awesome Review!

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great place
everything about this place is amazing including the staff!!!
Stayed 1 night in Jan 2023
Response from TEAM MEMBER on Jan 24, 2023
Thank you Katrina for the Awesome review! We are so glad you enjoyed our team!

10/10 Excellent

Becca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic! Wow, what a great deal and nice clean hotel with great layout. Super happy with this spot!
Stayed 1 night in Jan 2023
Response from TEAM MEMBER on Jan 9, 2023
Thank you for the Awesome review Becca!We are so happy you liked your stay with us and can't wait to have you back!

10/10 Excellent

Tamara, Klamath Falls

Stayed 1 night in Dec 2022

8/10 Good

MIKE, CRATER LAKE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, clean room comfortable bed, but the area around the hotel had 10-15 homeless people that frequently harassed us when we went to our car wanting food or money. I told the front desk and was more or less shrugged off about it.
Response from TEAM MEMBER on Jan 9, 2023
Thank you MIKE for the review.I am sorry for the lack of urgency on our end to help you with feeling secure.We will speak to the team as a whole to better our attentiveness toward our guests and property.Thank you for bringing this to our attention.