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Reviews of Travelodge Eugene Downtown/university of Oregon

2.5 out of 5
Travelodge Eugene Downtown/university of Oregon
476 E Broadway, 476, Eugene, OR

Reviews

6.8
Rating 10 - Excellent. 168 out of 1000 reviews" "
Rating 8 - Good. 359 out of 1000 reviews" "
Rating 6 - Okay. 266 out of 1000 reviews" "
Rating 4 - Poor. 137 out of 1000 reviews" "
Rating 2 - Terrible. 70 out of 1000 reviews" "

7.0/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

6.2/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was disgusting. There was someones old shorts under the bed skirt, and sweat stains on the mattress that were very visible through *hopefully* clean sheets. There was hair left in the shower. Cleanliness 0/10. I slept fully clothed, and actually looked around for bed bugs. All that being said- the staff was pleasant, and we were in a pinch to find some where to sleep on a road trip, so we had to take what we could.... I wish we would have just kept driving.
Stayed 1 night in Oct 2019
Response from Manager on Dec 25, 2020
Please accept our sincerest apologies for the housekeeping issues that you encountered during your stay in our hotel. Our housekeeping staff is held to a very high standard and we appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

10/10 Excellent

Alexis, Eugene, OR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a quiet place to stay. Staff was friendly and polite
Stayed 4 nights in Aug 2020
Response from Manager on Sep 18, 2020
It is really heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

2/10 Terrible

Johny, Orgony

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked this hotel just a couple days before hand. Got to the site and...... Wait for it....it was closed out of business and I was charged and they charged a non refundable rate so guess I'm out bad business decision to rent out rooms but not be in business
Stayed 2 nights in Sep 2020
Response from Manager on Sep 8, 2020
I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues and misunderstandings right away. I hope you'll accept our sincere apologies for the lapse in service and inconvenience. Thank you so much for taking the time to share this review and for contacting us to give us the opportunity to address this situation.

4/10 Poor

Andrew, Portland

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property has gone downhill are used to stay there for a long time but my son and I stayed there this last weekend everything was dirty sketchy people about the parking lot I think people are living there there was an even old car there. Spend an extra $10 and stay somewhere else
Stayed 2 nights in Aug 2020
Response from Manager on Aug 29, 2020
Please accept our sincerest apologies for the housekeeping issues that you encountered during your stay in our hotel. Our housekeeping staff is held to a very high standard and we appreciate that you've informed us of a need to address housekeeping policies and procedures. We hope to someday see you again and completely transform your view of our service and hospitality.

8/10 Good

Skip, Medford, OR

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower and the desk were comfortable to use. There was a cat-pet smell to the room but other than that the room was pleasant.
Stayed 1 night in Aug 2020
Response from Manager on Aug 11, 2020
On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our shower and your insights regarding our room. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

6/10 Okay

RamiroC, San Francisco

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed here on July 2020. The carpet was dirty, smelled bad, sticky, I couldn’t sleep because I didn’t felt safe. I picked this place just to sleep while in a road trip and since is so close to Oregon University I thought it was a “ok” area, but it was creepy.
Stayed 1 night in Jul 2020
Response from Manager on Aug 10, 2020
Through feedback like yours we are able to address our weaknesses and to improve upon them and we thank you for taking the time to write. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Again, thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience. We hope that you will change your mind about giving us a second chance and that you will someday return to be impressed by the changes we've made.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower was nice. BLM was protesting but didn’t have any problems.
Stayed 3 nights in Jul 2020
Response from Manager on Aug 1, 2020
We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our shower. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

2/10 Terrible

Jovie, Washington

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The most terrible place that I’ve stayed so far.The supposedly non smoking room smells like cigarettes or the carpet is never been clean. The bathroom is terribly small and there’s hair from previous occupants. Flies in the room. Wall is so thin you can here everything like traffics, screaming kids that lives in the property and the fighting outside where the police were called. They should update their photos in the website because it’s deceiving. This is terrible hotel/motel.
Stayed 1 night in Jul 2020
Response from Manager on Aug 2, 2020
Thank you for taking the time to write this review and share your experience. I am sorry that you smelled smoke in your room and I want to assure you that we do our best to ensure that smokers do not smoke in our non-smoking rooms; and when a situation like this occurs, we address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations.

4/10 Poor

Verified traveller

Disliked: Amenities, property conditions & facilities
A frat party was going on in the room next to mine even though I talked to the desk about being away from the street noise, and police arrests. The party went on until 5:30 AM. The room was worth less than what I paid. I do not plan on coming here again.
Stayed 1 night in Jul 2020
Response from Manager on Jul 31, 2020
Thank you for sharing your rating of our hotel. I am so disappointed to hear that you were so dissatisfied with our accommodations and services and that our rating for your experience is so low. We do request that noisy guests quiet down in the evening hours to allow other guests to enjoy a peaceful night's sleep.

2/10 Terrible

Stephanie

Business traveller
Disliked: Staff & service, property conditions & facilities
Big changes .. bad stay
I have left amazing and supportive previous comments For this hotel as we spent many many nights here last fall for work. I was shock and saddened by my stay this time. The parking lot was full of cars, some were missing a window. One car a man had the hood up and was actually repairing his car in the lot. The police came and were there over an hour for one room and each time I went to my car there were room doors open with people congregating in them. At night there were people fighting and yelling all night and I slept very little. The drain cover was off the shower and it was like a big open hole and I cut open my toe. The toilet was clogged when we got it and it never was fixed. It felt more like a slum apartment complex then the cute safe motel I had frequented many times. The girl at the front window was rude as I couldn’t hear one word she said and charged us 12 to come early. I explained I had to go to a earlier appointment for work and had my MIL in the car if she could go to our room early. People were obviously living in many rooms and kids were riding bikes and scooters and going from one room to the next. There was also so much cigarette smoking everywhere. I was so sad to tell my husband of our favorite motels changes. I don’t know if I would go back. We stay in Eugene 3-4 times a month for work
Stayed 1 night in Jul 2020
Response from Manager on Jul 31, 2020
Thank you for sharing the details about your recent visit. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. I want to apologize for the housekeeping and maintenance issues that you experienced when staying with us.

4/10 Poor

Clifford

Disliked: Cleanliness
Stayed 1 night in Jul 2020
Response from Manager on Jul 23, 2020
We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an even superior experience so please come see us again soon!

8/10 Good

Day, Albany Oregon

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager Sunny is amazing !! He goes anouve and beyond to make sure you feel welcomed . Pristine customer service!! Definitely will recommend to anyone loking for a comfortable and happy
Stayed 1 night in Jul 2020
Response from Manager on Jul 18, 2020
We appreciate the comments, especially with regards to your opinion of our service. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

4/10 Poor

Jesse

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Smells like A Logger fought a wounded skunkinheat
Staff is very accommodating and friendly however upon entering the room the scent of undeniable urine and Body odor hit us in the face.we had to open our doors and windows to really even get air thst didn’t offend. We asked for Febreeze and got Lysol. It was almost like the bedding had the smell imbedded and needed to be replaced. On top of that there was a pair of someone else’s eyelashes left on the mirror. Pretty sure the room hadn’t been deep cleaned in any way prior to our reservation.
Stayed 1 night in Jul 2020
Response from Manager on Jul 15, 2020
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. We strive to give you a great experience, and I am pleased to learn that we were able to meet your expectations in many ways; though I regret to hear that you weren't thoroughly impressed with our accommodations and services. Thank you for bearing with us while we have restrictions regarding our breakfast service. We hope to be back to normal someday soon, and we thank you for your understanding. Thank you again for sharing your experience. We hope that during your next stay, your expectations will be far surpassed!

10/10 Excellent

Harley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Manager on Jul 13, 2020
We really appreciate you taking the time to rate your experience with us. Please come stay with us again on your next visit to the area.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Bugged out
Rooms where ok untill wife was in shower and discovered she had a tick on her stomach and was latter discovered that it came from bed
Stayed 1 night in Jul 2020
Response from Manager on Jul 14, 2020
I am so sorry for the unfortunate incident that you experienced regarding the visit of unwelcome pests in your guest room. We have had the room professionally treated and cleaned, and we apologize that such an unusual situation has occurred. We are so sorry that this is the impression you take with you about our hotel. I want to assure you that we respond promptly to pest alerts with expert extermination services and also treat to deter pests on a regular scheduled basis.

8/10 Good

Val, Poulsbo

Travelled with family
Liked: Cleanliness, staff & service
Very friendly desk person greeted us warmly and was very helpful.
Stayed 1 night in Jun 2020
Response from Manager on Jun 26, 2020
I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our hotel. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Don't believe the photos of this place.
The online photos of this hotel are extremely outdated and misleading. Had the photos been honest about it's condition, we would not have stayed there. It's just an old property. They have tried to update the rooms with new carpet and nicer furniture, but the room is small, the bathroom tile old and the parking lot is old, dirty and littered with cigarette butts and other trash. We really did not feel completely safe. It said it was a "no smoking" property, but there were people sitting out in an area by the office smoking filling that area with the aroma of cigarettes when you walked by which we didn't appreciate. If it's "No Smoking" then it should be "No Smoking." The room was clean and the bed comfortable, but the sheets and blanket on the bed were old and thin. The top cover was nylon and cheap. It really felt like this place should be completely renovated inside and OUT to remain in operation. Sorry - we were only there one night and there was no refund, so we stayed and had a decent night's sleep. The A/C was very quiet thankfully because it had to be on all night.
Stayed 1 night in Jun 2020
Response from Manager on Jun 25, 2020
Thank you for your feedback. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. Allow me to apologize for any inconvenience these issues you have mentioned may have caused. This review gives us a insights of your experience and gives us a chance to improve.

4/10 Poor

Crystal, Medford, OR

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was filthy and it stunk terribly. When I laid down on a pillow, you could smell the distinct odor of cat pee. The floor had a greasy feeling to it, so I kept my shoes on every time I got up. The shower head was so broken I was afraid to take a shower to break it more and get charged for it. I know it was a cheap room, but other cheap rooms have been amazing. Cheap does not have to equal unsanitary.
Stayed 1 night in May 2020
Response from Manager on Jun 17, 2020
Thank you for reviewing your stay. We strive to deliver a superior guest experience, but it seems like your time with us did not meet your expectations. We apologize for any shortcoming that you may have encountered during your visit, and we would like to know more about how we can make your next stay with us enjoyable. Your experience is important to us, and we hope to redeem ourselves with you, should you choose to stay with us again. I do hope you'll return and let us show you a far better experience.

4/10 Poor

Azra

Travelled with family
Disliked: Property conditions & facilities
no parking bear the room shabby fridge barely working, no temperature control dial no tea bags! fan/air conditioner needs updating
Stayed 1 night in Jun 2020
Response from Manager on Jun 13, 2020
Thank you for sharing your experience. We truly appreciate the insight regarding our air conditioner and your insights regarding our parking. We hope to see you again in the future.

8/10 Good

Rose

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room very comfortable room staff was friendly and helpful . Would come back and stay when Im not here for buisness great city.
Stayed 3 nights in Jun 2020
Response from Manager on Jun 10, 2020
On behalf of our entire staff, we thank you for your business and for your comments regarding our staff and room. Please consider staying with us again so that we can have the opportunity to provide you with an even superior experience.

6/10 Okay

Ceslie

Liked: Room comfort
Stayed 2 nights in Jun 2020
Response from Manager on Jun 9, 2020
We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an even superior experience so please come see us again soon!

8/10 Good

Dawn, Tacoma Washington

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not bad. For a one night stay. The sheets were clean had a fridge and coffee maker ; there is a pool although it needs to be cleaned. Service was friendly. College town
Stayed 1 night in Jun 2020
Response from Manager on Jun 7, 2020
Thank you for being a valued guest and for providing us the feedback regarding our service and comments about our pool. We hope to see you again to provide you with an exceptional level of service and hospitality.

6/10 Okay

Andrew

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Wont stay here again.
Stayed 1 night in Jun 2020
Response from Manager on Jun 6, 2020
On behalf of our entire staff, we thank you for your business and for your comments regarding our hotel. Please consider staying with us again so that we can have the opportunity to provide you with an even superior experience.

10/10 Excellent

Harry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2020
Response from Manager on Jun 3, 2020
We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Smelled like cigarettes, even with non smoking rooms
Stayed 1 night in Jun 2020
Response from Manager on Jun 3, 2020
We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our hotel. Please do come see us again.

8/10 Good

Harry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2020
Response from Manager on Jun 3, 2020
On behalf of our entire staff thank you for staying with us and for rating your stay.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are clean and the friendly staff was amazing
Stayed 4 nights in Jan 2020
Response from Manager on May 27, 2020
Thank you for sharing your experience with us. We appreciate the input referring to our staff. We hope you'll return to see how we continue to improve our service and hospitality.

6/10 Okay

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All the staff at travel lodge are very kind. They took good care of us duringy our 1 and half to 2 week extended stay. We will definitely be going back there soon, and definitely going to insist to all friend’s and family that they give travel lodge A shot as well. Especially during a time of Krizz
Stayed 1 night in May 2020
Response from Manager on May 21, 2020
Thank you for sharing your experience with us. We appreciate the input referring to our staff. We hope to see you again and that you will be truly impressed with our continued improvements.

8/10 Good

Chandra

Stayed 1 night in May 2020
Response from Manager on May 28, 2020
We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an even superior experience so please come see us again soon!

8/10 Good

Chandra

Stayed 3 nights in May 2020
Response from Manager on May 24, 2020
We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

8/10 Good

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Manager on Mar 31, 2020
We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

8/10 Good

Yuri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Manager on Mar 29, 2020
We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dated but everything works and clean.
Great property for the rate we paid. Maybe add a garage bin near the pet walking area?
Stayed 1 night in Mar 2020
Response from Manager on Mar 20, 2020
We appreciate the time you have taken to bring to our attention your feedback with regards to our area and also our rate. Your voice is very valuable to us and we hope you will return on your next travels.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
It was fine for one night and in a good location. Bathroom was very outdated and the shower had paint and other stuff chipping off.
Stayed 1 night in Mar 2020
Response from Manager on Mar 14, 2020
Thank you for choosing to stay with us and rating your recent experience at our property. We hope your stay was pleasant and comfortable. It was a pleasure to host you, and we hope to welcome you back soon and impress you once again with an exceptional level of service and hospitality. Hope to see you again and thank you for staying with us!

6/10 Okay

Verified traveller

Business traveller, Travelled with pets
Liked: Staff & service
Disliked: Cleanliness
The staff were great, helpful and jumped right on an issue I had with my room, which is why I've upped my initial review from 1 star to 3 stars, the staff tried to make things right. Yes, it is old and tired, I expected that, it is what I paid for LOL so not complaining about that. could of been cleaner, but they did make that right asap, so kudos for the staff. Bed, not soft and cushy like some other Travelodge's around the NW. Parking, tight but easy to find a spot near the room Would I go back? probably, because the staff is great
Stayed 2 nights in Mar 2020
Response from Manager on Mar 10, 2020
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. It is great to hear from you and I am so glad that you enjoyed our staff courtesy and have taken the time to recognize the hospitality and care that we aim to provide for each and every guest. We appreciate your comment for it caught our attention on where we need to improve to make sure that our customer have a great time during their stay. We will continue to improve our services for us to serve our customers better and make sure that they have a comfortable stay. Hope that you'll consider staying again with us

10/10 Excellent

Verified traveller

Stayed 3 nights in Mar 2020
Response from Manager on Mar 9, 2020
It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon!

6/10 Okay

Verified traveller

Stayed 3 nights in Mar 2020
Response from Manager on Mar 10, 2020
Thank you for your honest feedback. We hope to hear more from you for us to know where we need to improve more. We will continue to improve our services for us to serve our customers better and make sure that they have a comfortable stay. I do hope you'll return and let us show you a far better experience.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the best hosts ever
Mr.Samir the owner is a fantastic man. very helpful. and the front desk lady peggy well i cant say enough great things about her. i throughly enjoyed my stay and hope to go again.
Stayed 1 night in Feb 2020
Response from Manager on Mar 3, 2020
Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our front desk. We hope you will return so that we can provide you an even superior experience.

8/10 Good

Theresa.671, Maite, Guam

Liked: Staff & service, amenities
Free small type complimentary breakfast pastries/fruits. Rooms were old, but if you not there for long term stay, you should be fine. Bring slippers for shower. Bathroom style was very out dated, but clean. Great additional in-room amenities such as refrigerator, microwave and heater/air-con.
Stayed 1 night in Feb 2020
Response from Manager on Feb 29, 2020
Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our breakfast and your comments about our shower. I hope that we will impress you with exemplary service during future visits.

10/10 Excellent

douglas

Liked: Cleanliness, staff & service, room comfort
Room was a little smaller compared to others that I stayed at.
Stayed 2 nights in Feb 2020
Response from Manager on Feb 29, 2020
Thank you for your valuable opinion regarding our room. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Manager on Feb 29, 2020
We really appreciate you taking the time to rate your experience with us. Please come stay with us again on your next visit to the area.

8/10 Good

Carry

Business traveller
Liked: Staff & service, room comfort
My business trip
It was a nice stay
Stayed 2 nights in Feb 2020
Response from Manager on Feb 29, 2020
Thank you for being a valued guest and for providing us the feedback regarding our hotel. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2020
Response from Manager on Feb 29, 2020
Thank you so much for the incredible rating. We look forward to your next visit!

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2020
Response from Manager on Feb 26, 2020
To see that we were able to provide our guest with such a wonderful experience is the highest compliment we can receive. Thank you so much for sharing!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Fine, about what could be expected for the price. Friendly service!
Stayed 1 night in Feb 2020
Response from Manager on Feb 25, 2020
Guest satisfaction is our number one objective so we really appreciate the input regarding our service and your insights regarding our price. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from Manager on Feb 19, 2020
Thank you for your honest feedback. We want you to know that your voice is of utmost importance to us, and we thank you again for taking the time to share your experience and impressions of our hotel! I hope that everything turned out alright, and we are looking forward to seeing you again!

4/10 Poor

Justpassingby, Mendocino

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Paper-thin walls, can hear neighbors on both sides... tight parking. If I paid $35, I’d still be concerned I was getting ripped off. I’ve stayed at plenty of low-level joints over the years and this place definitely falls in the “dingy” category. Better than nothing and a last resort type of deal... but worth the extra money to stay somewhere else if you have the ability to do so.
Stayed 1 night in Feb 2020
Response from Manager on Feb 19, 2020
I am so sorry to hear that you did not enjoy your stay with us. I hope that you found our accommodations and services to be satisfactory, and I am very sorry to learn that we did not exceed your expectations. We value your opinion and suggestions for improvement as these comments help us to improve upon the guest experience at our hotel. We hope to see you again someday and to transform your opinion of our hotel and service.

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid value, really nice experience
Basic but super clean and good-sized rooms. Helpful staff. Nice touches: breakfast and snacks (cereal, cookies)
Stayed 1 night in Feb 2020
Response from Manager on Feb 15, 2020
Thank you for taking the time to share your comments regarding our staff and your comments about our breakfast. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

8/10 Good

Verified traveller

Stayed 8 nights in Feb 2020
Response from Manager on Feb 12, 2020
On behalf of our entire staff, we thank you for your business and for rating your experience.

8/10 Good

Joseph

Stayed 2 nights in Feb 2020
Response from Manager on Nov 7, 2023
Hello Joseph,Thank you for sharing your feedback with us. We appreciate your time and sorry to hear that your stay fell short of expectations. We encourage guests to reach out to management directly to address any concerns and provide assistance. Your comments will be shared with our team for further improvement.