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Reviews of NH Dortmund

4 out of 5
NH Dortmund
Koenigswall 1, Dortmund, NW

Reviews

8.6

Excellent

Rating 10 - Excellent. 360 out of 812 reviews" "
Rating 8 - Good. 331 out of 812 reviews" "
Rating 6 - Okay. 79 out of 812 reviews" "
Rating 4 - Poor. 29 out of 812 reviews" "
Rating 2 - Terrible. 13 out of 812 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Jonathan, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Tim Börgermann on Feb 2, 2024
Dear guest, thank you very much for the excellent review! We are very pleased to read that you enjoyed your stay with us. We look forward to welcoming you again next time. Yours sincerely, Tim Börgermann General Manager NH Dortmund

10/10 Excellent

Linyu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
just perfect
Stayed 1 night in Dec 2023
Response from Tim Börgermann on Jan 9, 2024
Dear guest, thank you very much for the excellent review! We are very pleased to read that you enjoyed your stay with us. We look forward to welcoming you again next time. Yours sincerely, Tim Börgermann General Manager NH Dortmund

8/10 Good

Gesemia

Travelled with partner
Liked: Cleanliness, staff & service
The location of this hotel is excellent…right next to train station. Staff was helpful and breakfast was good. Room was comfortable. I took away one star because hotel listing says they have a gym. The do NOT have a gym. They have some dumbbells and yoga mats in a tiny corner of the sauna and the space does not open until 3pm.
Stayed 5 nights in Nov 2023
Response from Tim Börgermann on Jan 9, 2024
Dear guest, thank you very much for the excellent review! We are very pleased to read that you enjoyed your stay with us. We look forward to welcoming you again next time. Yours sincerely, Tim Börgermann General Manager NH Dortmund

8/10 Good

Naomi

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Medium Quality Hotel, but nice big rooms
The room itself was comfortable, large with separate seating area and good desk and workspace, and suited me well for a 4 day work trip. Whilst there is a tea and coffee station at reception, no kettle or cups provided in the room, which irritates me. I dont want to have to get dressed and go downstairs for a hot drink first thing in the morning. Everything else provided was bare minimum basics. The room was generally clean, but the arm of the sofa, where it met the seat back was literally thick with dust. Breakfast was basic but ok - no other options better nearby though.
Stayed 4 nights in Nov 2023
Response from Caroline on Nov 14, 2023
Dear guest, thank you very much for your great review! We are delighted to read that you enjoyed your stay with us. Unfortunately, our standard suites do not include a Nespresso machine in the room. We would recommend the junior suite or the apartment room. These rooms are equipped with a Nespresso machine, a tea station and welcome water. We will be happy to pass on any concerns regarding the room to the responsible department and have it improved in this respect. We look forward to welcoming you again soon. Yours sincerely, NH Dortmund

10/10 Excellent

Ana, Santa Tecla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NH Dortmund is a located in a key place to move around the city, giving you access to the train lines. Their staff is extremely friendly and helpful.
Stayed 3 nights in Nov 2023
Response from Anna Meier on Nov 10, 2023
Dear guest, thank you for taking the time to rate us. We are pleased that you enjoyed your stay with us and would be delighted to welcome you again soon. Kind regards, NH Dortmund

8/10 Good

Antony, Dubai

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
A comfortable stay! No complaints..
Response from Anna Meier on Oct 27, 2023
Dear guest, thank you very much for your excellent review! We are very pleased to read that you enjoyed your stay with us. We would be happy to welcome you again soon. Yours sincerely, Anna, NH Dortmund

8/10 Good

Vlad

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Sep 2023
Response from Anna Meier on Sep 27, 2023
Dear guest, thank you very much for the great review and for taking the time to write it. We are very pleased that you enjoyed your stay with us and would be very happy to welcome you again. Kind regards, NH Hotel Dortmund

10/10 Excellent

Avi

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great reception staff
Stayed 1 night in Sep 2023
Response from Anna Meier on Sep 2, 2023
Dear guest, thank you for your excellent review! We are very pleased to read that you enjoyed your stay with us. We would be delighted to welcome you again soon. Sincerely, Anna, NH DortmunD

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel
We always stay here when we go to the football. Great hotel. The staff are so kind, the rooms are great. I will never stay elsewhere
Stayed 1 night in Aug 2023
Response from Caroline on Aug 22, 2023
Dear guest, thank you very much for your excellent review! We are very pleased to read that you enjoyed your stay with us. We would be delighted to welcome you back again soon. Kind regards, NH Dortmund

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was really friendly and good!!! I needed a crib and an extra bed and they were very prompt and solve everything easily!!!
Stayed 1 night in Aug 2023
Response from Caroline on Aug 8, 2023
Dear guest, thank you very much for your excellent review! We are very pleased to read that you enjoyed your stay with us. We would be happy to welcome you again soon. Yours sincerely, NH Dortmund

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really friendly staff, very comfortable beds and perfect location for everything in Dortmund centre
Stayed 3 nights in Aug 2023
Response from Caroline on Aug 7, 2023
Dear guest, thank you very much for your excellent review! We are very pleased to read that you enjoyed your stay with us. We would be happy to welcome you again soon. Yours sincerely, NH Dortmund

10/10 Excellent

Raymond

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very close to the mainline station, 2 or 3 minutes walk, easy to find. Reception was very good despite late arrival , even brought me a hot drink to the room. Very spacious room, bathroom excellent. It would have been good to have tea/coffee facility but overall an excellent hote.
Stayed 1 night in Jul 2023
Response from Caroline on Jul 26, 2023
Dear guest, thank you very much for your excellent review! We are very pleased to read that you enjoyed your stay with us. We would be happy to welcome you again soon. Yours sincerely, NH Dortmund

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Caroline on Jul 16, 2023
Sehr geehrter Gast, vielen Dank für Ihre hervorragende Bewertung! Es freut uns sehr zu lesen, dass es Ihnen bei uns gefallen hat. Wir würden uns freuen Sie demnächst wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen, NH Dortmund

10/10 Excellent

Saeed

Stayed 1 night in Jul 2023
Response from Caroline on Jul 16, 2023
Sehr geehrter Gast, vielen Dank für Ihre hervorragende Bewertung! Es freut uns sehr zu lesen, dass es Ihnen bei uns gefallen hat. Wir würden uns freuen Sie demnächst wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen, NH Dortmund

8/10 Good

Amit

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in great location
The hotel is fine. Good location by the central train station, big and clean rooms. There's no door to the shower so the toilet was wet after every shower. The breakfast has good vegan options. Important to note there is no lobby were you can sit with colleagues it work
Stayed 2 nights in May 2023
Response from Caroline on May 27, 2023
Dear guest, thank you very much for your excellent review and for taking the time to write it. We would be very happy to welcome you again. Kind regards, NH Hotel Dortmund

8/10 Good

Sheree

Stayed 3 nights in May 2023
Response from Caroline on Jun 5, 2023
Lieber Gast, vielen Dank für die hervorragende Bewertung! Wir freuen uns sehr, dass Sie Ihren Aufenthalt bei uns genossen haben und würden uns freuen, Sie wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen, NH Hotel Dortmund

8/10 Good

ANNETTE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2023
Response from Caroline on May 30, 2023
Sehr geehrter Gast, vielen Dank für die Bewertung! Es freut uns sehr zu lesen, dass es Ihnen bei uns gefallen hat. Wir würden uns freuen Sie demnächst wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen, NH Dortmund

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
I love this hotel, have stayed here twice now when over for the football and I will book this every time. The staff are great, the rooms are spacious and the location is perfect!
Stayed 2 nights in May 2023
Response from Caroline on May 9, 2023
Dear guest, thank you very much for the excellent review! We are very pleased that you enjoyed your stay with us. We look forward to welcoming you again. Yours sincerely, NH Hotel Dortmund

10/10 Excellent

Marie-Louise

Stayed 1 night in Jan 2023
Response from Caroline on Mar 7, 2023
Sehr geehrter Gast, vielen Dank für die hervorragende Bewertung! Es freut uns zu lesen, dass Ihnen der Aufenthalt bei uns gefallen hat. Wir freuen uns, Sie das nächste mal wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen Caroline, NH Dortmund

4/10 Poor

William

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Rooms were cold. Staff was unable to help with fixing. Had to go down to desk to get additional blankets at 2:00 am; no staff to bring them to us. Deck clerk was apologetic.

10/10 Excellent

Lisa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location by the train station. Spacious and very close and central in Dortmund
Response from Caroline Kandzia on Nov 9, 2022
Dear guest, thank your excellent review. We are very pleased to hear that you were satisfied with your stay with us and hope to welcome you as a guest at NH Dortmund in the future. Yours sincerely, NH Dortmund

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, lovely friendly staff . Surprisingly high quality rooms for the price . Good breakfast, again with very friendly staff
Stayed 1 night in Oct 2022
Response from Caroline Kandzia on Oct 20, 2022
Dear guest, thank your excellent review. We are very pleased to hear that you were satisfied with your stay with us and hope to welcome you as a guest at NH Dortmund in the future. Yours sincerely, NH Dortmund

8/10 Good

yasmine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how close it was to main train station; I did not like the bathroom set up
Stayed 4 nights in Oct 2022
Response from Caroline Kandzia on Oct 17, 2022
Sehr geehrter Gast, vielen Dank für die hervorragende Bewertung! Es freut uns zu lesen, dass Sie mit Ihrem Aufenthalt zufrieden waren uns hoffen, Sie demnächst wieder bei und begrüßen zu dürfen. Mit freundlichen Grüßen NH Dortmund

10/10 Excellent

Verified traveller

Stayed 7 nights in Sep 2022
Response from Caroline Kandzia on Sep 21, 2022
Sehr geehrter Gast, vielen Dank für die hervorragende Bewertung! Es freut uns zu lesen, dass Sie mit Ihrem Aufenthalt zufrieden waren uns hoffen, Sie demnächst wieder bei und begrüßen zu dürfen. Mit freundlichen Grüßen NH Dortmund

10/10 Excellent

Darrell

Stayed 4 nights in Sep 2022
Response from Caroline Kandzia on Sep 18, 2022
Sehr geehrter Gast, vielen Dank für die hervorragende Bewertung! Es freut uns zu lesen, dass Sie mit Ihrem Aufenthalt zufrieden waren uns hoffen, Sie demnächst wieder bei und begrüßen zu dürfen. Mit freundlichen Grüßen NH Dortmund

10/10 Excellent

Ketan

Stayed 1 night in Sep 2022
Response from Caroline Kandzia on Sep 12, 2022
Sehr geehrter Gast, vielen Dank für die hervorragende Bewertung! Es freut uns zu lesen, dass Sie mit Ihrem Aufenthalt zufrieden waren uns hoffen, Sie demnächst wieder bei und begrüßen zu dürfen. Mit freundlichen Grüßen NH Dortmund

10/10 Excellent

Wilson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable
Stayed 1 night in Aug 2022
Response from Caroline Kandzia on Sep 10, 2022
Dear guest, thank you for taking the time to rate us. We are very pleased to hear that you were satisfied with your stay with us and hope to welcome you as a guest at NH Dortmund in the future. Yours sincerely, NH Dortmund

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Caroline Kandzia on Sep 10, 2022
Dear guest, thank you for taking the time to rate us. We are very pleased to hear that you were satisfied with your stay with us and hope to welcome you as a guest at NH Dortmund in the future. Yours sincerely, NH Dortmund

10/10 Excellent

Hüseyin H.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room, great bathroom and very good breakfast, the staff was very kin and very friendly, they try to realize all our wish’s Big thanks to the Team
Stayed 9 nights in Jun 2022

8/10 Good

Al

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convent location
Stayed 3 nights in May 2022

8/10 Good

Erik

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brand new by the train station
Pretty good new hotel near the HBF. Staff were helpful, and their bfast was pretty top notch
Stayed 2 nights in May 2022

10/10 Excellent

David

Stayed 1 night in Apr 2022

10/10 Excellent

james, Windsor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the large room. Close to train station and city centre .The breakfast was great
Stayed 1 night in Mar 2022
Response from NH Dortmund on Apr 19, 2022
Dear guest, thank you very much for visiting our NH Dortmund and taking the time to rate your stay. We were very pleased with the positive review. We hope you had a great time in Dortmund and would be happy to welcome you again soon in one of our NH Hotels.

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good
Stayed 1 night in Feb 2022

8/10 Good

Amit

Stayed 2 nights in Feb 2022

10/10 Excellent

MARK

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022
Response from NH Dortmund on Feb 10, 2022
Lieber Gast, schön dass Sie sich die Zeit genommen haben, Ihren Aufenthalt bei uns zu bewerten. Es freut uns sehr zu lesen, dass es Ihnen in unserem Haus gefallen hat und wir hoffen, Sie bald wieder als unseren Gast begrüßen zu dürfen. Mit freundlichen Grüßen

10/10 Excellent

Vlad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from NHDortmund on Dec 26, 2021
Dear Vlad, thank your for the great Feedback about your stay. We would like to see you again soon. Best regards

8/10 Good

Chuay Hoong, Singapore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly & very efficient staff. Do take note that normal rooms do not have kettle and coffee facilities. Internet bandwidth is slow
Stayed 3 nights in Dec 2021
Response from NHDortmund on Dec 26, 2021
Dear Chuay Hoong, Thank you for your Review. Best regards

10/10 Excellent

Landy, Palm Bay

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is really good, close to the station and to the city center.
Stayed 3 nights in Nov 2021
Response from NHDortmund on Dec 26, 2021
Dear Landy, thank you for your Review about your stay with us. We are glad that our Location convinced you. Hope to see you again soon. Best regards

4/10 Poor

Kofi

Liked: Cleanliness, room comfort
Disliked: Staff & service
Nice hotel good location but.......
Stayed for one night in transit during travel. The room lacked some badic amenities like shower gel and dental kit like advertised. Ipon request the dental kit was provided but no shower gel as they had run out. The unternet was a bit slow and i had to pay the extra 10 euro charge for fast internet. The problem is after activating on one device i was not able to activate on the other devices that were already connected to the free internet. This was a problem as my laptop was one of these devices. The rainfall shower had very low water pressure and was as good as useless.
Stayed 1 night in Sep 2021

8/10 Good

Latis

Stayed 11 nights in Jul 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from Katja on Dec 28, 2020
Dear Guest, Many thanks for making our NH Dortmund the hotel of your choice. We are pleased, that you enjoyed your stay with us and liked our services and facilities. Looking forward to welcoming you soon again at our hotel we wish you all the best. Yours sincerely Katja Weiss General Manager

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Great hotel in a great location, only moan would be that you can hear the traffic quite a lot.
Stayed 3 nights in Sep 2020
Response from Katja on Sep 19, 2020
Dear Phil, PERFECT! Many thanks for your amazing review. We are proud, that you loved your stay with us and were convinced of our services and facilities. Looking forward to welcoming you soon again at our hotel we wish you all the best. Stay safe! Best regards Katja Weiss General Manager

6/10 Okay

Verified traveller

Stayed 1 night in Jul 2020
Response from Katja on Aug 1, 2020
Dear Guest, Many thanks for making our NH Dortmund the hotel of your choice. We are pleased, that you enjoyed your stay with us and liked our services and facilities. Looking forward to welcoming you soon again at our hotel we wish you all the best. Kind regards Katja Weiss General Manager

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2020
Response from Katja on Jul 28, 2020
Dear Guest, WOW! Many thanks for your amazing review. We are pleased, that you loved your stay with us and were convinced of our services and facilities. Looking forward to welcoming you soon again at our hotel we wish you all the best. Yours sincerely Katja Weiss General Manager

8/10 Good

Claudiu

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2020
Response from Katja on Jul 28, 2020
Dear Claudiu, Many thanks for making our NH Dortmund the hotel of your choice. We are pleased, that you enjoyed your stay with us and liked our services and facilities. Looking forward to welcoming you soon again at our hotel we wish you all the best. Kind regards Katja Weiss General Manager

2/10 Terrible

Atli

Stayed 3 nights in Mar 2020

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff!
The front desk staff was very friendly and helpful. They had good English. The room was large and had a nice view of the city. It was very clean.
Stayed 1 night in Mar 2020
Response from Katja on Mar 16, 2020
Dear Megan, WOW! Many thanks for your amazing review. We are proud, that you loved your stay with us and especially complimented our front desk staff. I will forward your comments to my team. Thank you! Looking forward to welcoming you soon again at our hotel we wish you all the best. Yours sincerely Katja Weiss General Manager

10/10 Excellent

Imran

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Katja on Mar 16, 2020
Dear Imran. WOW! Many thanks for your fantastic review. We are proud, that you loved your stay with us and were convinced of our services and facilities, Looking forward to welcoming you soon again at our hotel we wish you all the best. Kind regards Katja Weiss General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from Katja on Feb 26, 2020
Dear Guest, WOW! Many thanks for your amazing review. We are proud, that you loved your stay with us and were convinced of our services and facilities. Looking forward to welcoming you soon again at our hotel we wish you all the best. Yours sincerely Katja Weiss General Manager