Exterior

Reviews of Holiday Inn Essen - City Centre, an IHG Hotel


Reviews

8.2

Very good

Rating 10 - Excellent. 144 out of 453 reviews" "
Rating 8 - Good. 238 out of 453 reviews" "
Rating 6 - Okay. 45 out of 453 reviews" "
Rating 4 - Poor. 18 out of 453 reviews" "
Rating 2 - Terrible. 8 out of 453 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Larisa, Jersey city

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We stayed here for the second time and everything is going worse this year : water temperature in the shower is unstable, towels are so worn so they have holes, walls are dirty, desinfection odor everywhere is terrible. Breakfast is good. So we won't come back.
Stayed 4 nights in Nov 2023

10/10 Excellent

Denis

Stayed 2 nights in Nov 2023

8/10 Good

Mark

Stayed 1 night in Nov 2023

6/10 Okay

Mathew

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Essen trip
Great location, clean just the rooms are very dated and the breakfast area very cramped.
Stayed 3 nights in Nov 2023
Response from Holiday Inn Essen City Centre on Mar 9, 2024
Dear Matthew,Thank you for your feedback. We are glad you liked the location and cleanliness. However, we understand your concerns about the dated rooms and cramped breakfast area. Please be assured that we take your feedback seriously and will take steps to improve our offering. We hope to welcome you again in the future and provide you with an enhanced experience.Best regards

10/10 Excellent

NIKOLAOS

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
always a pleasant staying
Stayed 4 nights in Oct 2023

8/10 Good

A

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Ian

Stayed 2 nights in Apr 2023

2/10 Terrible

Jan Amund

Stayed 3 nights in Oct 2022

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service
Chose the hotel due to its location good to U-Bahn (U11) Berliner Platz. Hotel instead was fine and the breakfast was a splendid choice of dishes. Room was large albeit slightly dated but in general was very clean and comfortable. Would I stay again, yes.
Stayed 4 nights in Sep 2022

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022
Response from Holiday Inn Essen City Centre on Mar 28, 2022
Dear Paul, Thank you for your good rating! We are looking forward to welcoming you again and remain with kind regards Your Holiday Inn Team

8/10 Good

Marcel Andre

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Ulrich Schreiber on Feb 16, 2020
Lieber Marcel, vielen Dank für die 8 von 10 Punkten, über welche wir uns sehr gefreut haben. Wir hoffen bis bald wieder bei uns in Essen! Mit freundlichen Grüßen, Ulrich Schreiber - Director of Sales & Marketing

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was good!
Rooms were a bit outdated - there was no ventilation or air condition so I would believe a stay here in the summer would be unbearable.. But, we came in the winter so it was fine! Very nice breakfast, and a bar with good opening hours
Stayed 1 night in Dec 2019
Response from Ulrich Schreiber on Feb 14, 2020
Dear guest Thank you so much for your review and 8 points out of 10. We are happy that you liked our breakfast as it is very important for us to provide our guests a good and healthy start into the day. Just a quick note regarding your comment: we do offer rooms with AC, which is our comfort category Wishing you great weekend, with kind regards, Ulrich Schreiber - Director of Sales & Marketing

4/10 Poor

Christiane

Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Sep 2019

8/10 Good

LUIS

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

10/10 Excellent

Atul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

8/10 Good

Hans-Jürgen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing, couldn't recommend more
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms large but old looking
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was fine yet very basic. The restaurant and its staff was very good.
Stayed 2 nights in Jul 2019

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well Presented & Great Service
The hotel was well presented in terms of appearance, cleanliness and staff. The staff were very welcoming and bilingual which help prevent any language barriers. I would stay here again on future trips to the area.
Stayed 4 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2019

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Liked: Staff & service
Very passive / cold staff. One day I stayed out all day since early in the morning till late at night for business and when I got back, the room was messed up. It seems they started to clean and not finished... I really was not in the mood to that after a tiering day. I called reception all they could say that they were sorry and that they would say it to the manager. That night I had to recollect all the mess in order to take a shower and go to sleep in the bad. The manager did nothing to at least express himself the day after... like nothing happened. No Air conditioning in the room... in order to have some air, you need to keep windows opened... and all the street sounds get into the room... For sure is not the Holiday Inn I know around the world... and I will not book it again.
Stayed 3 nights in Apr 2019

10/10 Excellent

PJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Apr 2019

8/10 Good

Tom

Liked: Cleanliness, property conditions & facilities, room comfort
A good business hotel. Nothing special: good room , ok location.
Stayed 2 nights in Mar 2019

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No baked beans
Really good really clean just missed baked beans for breakfast
Stayed 1 night in Feb 2019

8/10 Good

Mrs Corinne A

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2018
Response from Ulrich Schreiber on Feb 8, 2019
Dear guest, thank you very much for your kind review. We hope to welcome you again very soon - if there´s anything we can do from our side to make your stay a 10 out of 10 please let us know. With kind regards, Ulrich Schreiber - Director of Sales & Marketing

8/10 Good

Thomas, sweden

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value
Nice people...small but effective bar
Stayed 1 night in Dec 2018
Response from Ulrich Schreiber on Feb 8, 2019
Dear guest, thank you very much for your kind feedback, we will be happy to share it with team at the lobby bar. We hope to welcome you again very soon! With kind regards, Ulrich Schreiber - Director of Sales & Marketing

8/10 Good

John Dennie

Pretty good. Nice staff. Wifi was a little weak but overall good. Located near the BerlinerPlatz subways which made getting around and to the Hbf was real fast and easy. Would say again.
Stayed 4 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday inn
Small decent hotel. Well situated. Can be a bit noisy at night
Stayed 2 nights in Oct 2018
Response from Ulrich Schreiber on Nov 14, 2018
Dear guest, thank you so much for your kind review. As our property is located within the city centre we guess there are certain noises that can not be prevented when e.g. the windows are open, we are sorry for that. We would be happy to welcome you again very soon with us here in Essen. With kind regards, Ulrich Schreiber - Guest Review Team

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Good size room. Friendly reception team. However there was no air conditioning in the room. I was given a fan but it was so humid it just moved the hot air around the room.
Stayed 3 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel with great staff
We have used this hotel for 7 consecutive years now whilst attending the Techno Classica exhibition. The staff hotel is very convenient with very little change of staff during this time.
Stayed 7 nights in Mar 2018

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Up to expectations
a simple but professional hotel, centrally located, friendly staff and a great breakfast.
Stayed 1 night in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and spacious room
The hotel room is spacious and clean. The staff is very kind and humble. Will be back to this hotel on next trip

8/10 Good

Martin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Look elsewhere.
Adequate hotel. Good breakfast. Friendly staff. Decor is hideous. I'm guessing the hotel was built in the late 70's early 80's and they've not spent a cent on it since. It's depressing. There are many better choices available in Essen.

8/10 Good

Abdullah, Riyadh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
convenient location and friendly staff
the location is near to station and a big mall . The staff were friendly . The hotel is very quite .

8/10 Good

Bogdan

Liked: Cleanliness, staff & service, room comfort

6/10 Okay

Average hotel , Pandey

Average hotel
Average hotel. Average room. Inspite of requesting upgrade as. Platinum elite, it was not offered.

10/10 Excellent

Shih Kuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Sjharrison, Birmingham UK

Liked: Cleanliness, staff & service, room comfort
Not pretty but a good hotel
As before, a good functional hotel that has little or no style. It does the job has friendly service and is well located

8/10 Good

Thomas, Athlone

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service and food was great. Friendly approachable staff.

8/10 Good

Martin, Stockholm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
The hotel is in good shape. I was happy with my room and the service. The hotel is located in a commercial district with good communications.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was pretty expensive, although we did go during a large show (Spieletage). Cons: Room was pretty hot and had no aircon (despite being told it was included). Room very noisy on front side of hotel - window seals were a bit perished, letting in lots of road noise. Wifi was awful, very slow and frequent drop outs. Bar prices extremely high (€3 soft drink), as was the price of breakfast (€20). Car park spaces quite tight. Positive: Staff excellent and more than happy to help. Location good, near to the u-bahn and Essen town center. Room very clean and tidy each day - bathroom spotless. Overall; it was a positive stay, with excellent staff, but could have been cheaper (and I'd complain less) or the stuff around the edges improved for the price.

8/10 Good

Dhiraj, Singapore

Liked: Cleanliness, property conditions & facilities
Perfect little place for short stay
Perfect little place for short stay with full breakfast and late night bar

10/10 Excellent

Morton, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice with a few very's in front
This is a very, very nice hotel near the center of town. We were there on a weekend night while visiting friends so we didn't use the bar or restaurant but it certainly looked good. We easily found street parking so we did not pay the hotel charge of 14 Euros. Breakfast was not included. In room wifi worked fine. The room was comfortable, ample in size and everything worked well. There was a fridge. There was a short drive to DUS airport. If the location works for you I would suggest this as a good value and a pleasant place.

10/10 Excellent

Philippe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Robert, Cookevegas, TN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, Modern and American friendly
All went well with a 6 day stay. Staff was helpful and flexible. Good full breakfast buffet. Short walk to subway.

10/10 Excellent

martinee.

Liked: Cleanliness, staff & service, room comfort
Essen weekend
Great hotel,good staff,breakfast/bar prices High when compared to the same locally,sunday menu was limited. Room faults were correct on the first attemp. Door entry cards were troublesome on several occassions,