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Rating 5 - Excellent. 25 out of 230 reviews
5 - Excellent 11%
Rating 4 - Good. 88 out of 230 reviews
4 - Good 38%
Rating 3 - Okay. 76 out of 230 reviews
3 - Okay 33%
Rating 2 - Poor. 20 out of 230 reviews
2 - Poor 9%
Rating 1 - Terrible. 21 out of 230 reviews
1 - Terrible 9%




Staff & service




Property conditions & facilities

1/5 Terrible

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better to sleep outside
It was disgusting would want anyone else to book this Hello Hotel
Stayed 3 nights in Oct 2020

3/5 Okay

Travelled with family
Liked: Cleanliness
Stayed 1 night in Dec 2019

4/5 Good

Stayed 6 nights in Oct 2019

1/5 Terrible

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ladder was broken
My experience was really bad here. As I climbed up to go on the bunk bed, the ladder broke and hit me. Therefore, I had to use extreme measures to get up and back down. When I complained the next morning, the staff were very unhelpful, they didn't seem to care and just told me to leave, as I was leaving that day.
Stayed 1 night in Sep 2019

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There is not 24/7 front desk help; however, the electronic check-in was very easy to do. The showers and bathrooms are separate and down the hall. There was a sink in the room which was nice for getting ready and brushing teeth etc. There was a tv in the room and a small counter and chair. There was no hairdryer. The beds were not the most comfortable (thin mattresses). There was no elevator inside, so we had to carry our luggage up and down the stairs. It was about 10-15 minute walk to the subway access.
Stayed 2 nights in Aug 2019