Lobby lounge, ocean views, open daily

Reviews of Atlas Essaouira Riad Resort

5 out of 5
Atlas Essaouira Riad Resort
Boulevard Mohamed V, Essaouira

Reviews

8.2

Very good

Rating 10 - Excellent. 326 out of 765 reviews" "
Rating 8 - Good. 265 out of 765 reviews" "
Rating 6 - Okay. 104 out of 765 reviews" "
Rating 4 - Poor. 49 out of 765 reviews" "
Rating 2 - Terrible. 21 out of 765 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

F

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good Hotel.
Beautiful Hotel just right in front of the beach. The place, staff, and amenities were all good. The staff is very polite and very helpful. Good breakfast with lots of choices. 15 minutes walk to the downtown. Whether you are going with or without family, I strongly recommend this place to everyone. Definitely going to visit again.
Stayed 1 night in Dec 2023

2/10 Terrible

Menahem r

Stayed 1 night in Oct 2023
Response from Atlas Essaouira & Spa on Oct 19, 2023
DearWe thank you for your choice at our Atlas Essaouira hotel & spa and for sharing this very informative. We apologize for the inconvenience caused, we have taken note of your findings to make a necessary improvement because the satisfaction of our customers is our priority.In the hope of finding you again, we will make every effort to provide this time with a stay full of positive and memorable moments.PRQ Atlas essaouira & spa

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Atlas Essaouira & Spa on Oct 19, 2023
dear MohamedWe would like to thank you for taking the time to give your opinion following your experience at Hotel Atlas Essouira & Spa.Indeed, it is a real pleasure for us to receive compliments.We hope to have the pleasure of welcoming you again in the near future.PRQ Atlas essaouira & spa

8/10 Good

Stephen

Liked: Cleanliness, property conditions & facilities, room comfort
Good, not 5 star though
Good location. Taxi ride to Medina 7DH or easy walk of about 15 min. Beach opposite the hotel. Easy walk to restaurants. Parking was on the street & we did ask if we could park inside the boom gate and told no, park on the street. We had a burger & club sandwich from bar- they were good and reasonably priced for a hotel. Breakfast is ok - not many options. The pool was nice but the pool bar was not open when we visited. The staff - not friendly, not rude - just ‘there’. The lady at the omelette station was probably the only one with a smile.
Stayed 3 nights in Sep 2023
Response from Atlas Essaouira & Spa on Oct 19, 2023
Dear Mr Stephen,Thank you for sharing your valuable feedback with us. We are really happy that you had an excellent stay at our Atlas Essaouira hotel & spa.It is especially nice to receive such positive feedback about the breakfast and our location. They are always available to provide excellent service, and we can see that we have met your expectations.We really look forward to welcoming you again in the near future.Sincerely.PRQ Atlas essaouira & spa

8/10 Good

AbdelAziz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Atlas Essaouira & Spa on Oct 19, 2023
Dear AbdelAzizWe would like to thank you for sharing your experience at our Atlas Essaouira hotel & spa.Indeed, we attach real importance to feedback from our customers because the satisfaction of our customers is the best reward for our teams.We work at all times to ensure that your stay goes as smoothly as possible.We hope to welcome you to once again offer you a quality stay.Best regards.PRQ Atlas essouira & spa

8/10 Good

Abdelilah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet
Stayed 1 night in Aug 2023
Response from Atlas Essaouira & Spa on Sep 4, 2023
Dear Abdelilah,Thank you for sharing with us your experience at Atlas Hotel Essaouira & SPA, it was a pleasure to have you among us. It is with great pleasure that we receive your compliments and know that they have been communicated to all our teams who make the customer an absolute priority.We hope to have the pleasure of welcoming you and welcoming you in the near future to offer you a new experience.Best regards.PR Service.

4/10 Poor

Soufiane

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Atlas Essaouira & Spa on Oct 19, 2023
Dear SoufianeWe thank you for your choice at our Essaouira hotel & spa as well as for this sharing in favor of our establishment.Hoping to see you again among us, and we assure you that we will make every effort to ensure that this time you have a memorable stay.Kind regards.PRQ Atlas essouira & spa

6/10 Okay

Alfie

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Rooms and property in general are very good. Surprisingly for Morocco, staff is not very friendly/helpful (except the bellboy, he was excellent). The reception, restaurant, etc., did not make us feel welcome at all. Food and drinks were good. Hotel is very well located. beach front and there is a lot to do walking distance. We walked to the medina and back but next time I might stay closer.
Stayed 1 night in May 2023
Response from Atlas Essaouira & spa on Aug 11, 2023
Dear Customer,We would like to thank you for taking some of your precious time to write to us about your experience at Atlas Essaouira & Spa. We were delighted to have you with us.We have also noted your constructive remarks, we regret that certain aspects did not satisfy you, and we are sorry for any inconvenience experienced during your stay. rest assured that we will take the necessary measures to improve this aspect.Looking forward to seeing you again soon with us.Best regards,PR Service.

10/10 Excellent

Dana

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was an exceptional place.. great breakfast, access to both pool and beach was wonderful.. room really nice, clean and comfortable
Stayed 3 nights in Apr 2023
Response from Atlas Essaouira & Spa on Jun 15, 2023
Dear Mary,We would like to thank you for posting this review of your recent stay at our Atlas Hotel Essaouira & Spa hotel. We are happy to read that you thoroughly enjoyed your holiday and can only agree with you on the impact that interactions with our staff can have on the overall experience with us. The entire team works tirelessly to ensure impeccable service and a memorable experience in our hotels. Your comments are essential to this end.Thank you again for choosing our hotel for your vacation and we hope to welcome you back and have the opportunity to exceed your expectations on a future occasion.Best regards,PR Service.

8/10 Good

Muhammed

Liked: Cleanliness, staff & service, room comfort
Very good resort with love beach front view
Everything was good except the room wasn't to the 5* standard. The bathroom needs renovation as tiles were cracked open water leakage and bent bath tub.
Stayed 2 nights in May 2023
Response from Atlas Essaouira & Spa on Jun 16, 2023
Dear Muhammed,We sincerely thank you for this return following your recent stay at the Atlas Hotel Essaouira & Spa.We are pleased to note that you enjoyed your time with us.We take into consideration your constructive remarks concerning the room, it is always very important for us to receive the opinions of our customers because it allows us to better understand the points on which we must improve in order to satisfy all of our customers. .We hope to have the pleasure of welcoming you again in the near future.Best regards,PR Service.

10/10 Excellent

Elias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

2/10 Terrible

Marc

Stayed 1 night in Sep 2022

4/10 Poor

Youssef, Manassas Park

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
The hotel is nice, but I had a disappointing experience. I had 3 rooms, 2 of which had a broken AC. I called the front Desk 5 times and every time they told me they would send someone. I wasted hours waiting on this technician and finally gave up. My kids couldn’t sleep because of the heat.
Stayed 1 night in Jul 2022

6/10 Okay

Mohammed

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not recommended
Terribly rude reception counter staff.
Stayed 1 night in May 2022
Response from PR Service on Jun 18, 2022
Dear Mr Mohammed, We would like to thank you for sharing your comment regarding your last stay in Atlas Essaouira & Spa. We are sincerely sorry that your experience at our hotel did not live up to your expectations.. We have taken note of your comments with great interest, in order to pass them on to all our teams We hope that you will give us the opportunity to prove to you during a future stay that we will always do our utmost every day to maintain a level of excellence and meet the requirements of our customers. Sincerely

8/10 Good

Adam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Escaping Marrakech heat for the weekend 😎
Overall was great. Excellent breakfast buffet and restaurant service. The manager (Yassine) was very helpful and values the customer experience. The front desk staff however could use some more training especially dealing with international bookings
Stayed 1 night in Aug 2021
Response from PR Service. on Aug 19, 2021
Dear Mister Adam, First of all, we want to thank you for choosing our hotel and taking time to share your recent experience at Atlas Essaouira & Spa. We are happy to know that your stay went well and that you were delighted by the location and services offered by our hotel. Your feelings are precious and usefull for us and will permit the whole team to give our guest an entire satisfaction. We look forward to see you soon and to offer you a new experience. Sincerly, PR Service .

10/10 Excellent

Hicham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021
Response from PR Service. on Aug 2, 2021
Dear Mr HICHAM, We thank you for sharing your rating and feedback on Expedia.com We are delighted to learn that you enjoyed all aspects of your stay, We look forward to seeing you again soon and offering you a new experience. Best Regards. PR Service

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service.
Stayed 2 nights in Jul 2021
Response from PR Service. on Jul 12, 2021
Dear Guest, We thank you for sharing your rating and feedback on Expedia.com We are delighted to learn that you enjoyed all aspects of your stay, We look forward to seeing you again soon and offering you a new experience. Sincerly, PR Service

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good beautiful hotel close to the city centre
Stayed 1 night in May 2021
Response from PR Service. on May 29, 2021
Dear Customer, First of all, we would like to thank you very much for choosing Hotel Atlas ESSAOUIRA & Spa and for having been kind enough to share this positive comment on Expedia. We also thank you for having noted and recommended our hotel, we were delighted to accompany you and allow you to have a good holiday. Thanks to people like you, we will strive to improve our quality of service, in order to provide the greatest possible hospitality. We look forward to welcoming you again. Best regards. PR Service .

10/10 Excellent

Hicham

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from PR Service. on Sep 28, 2020
Cher Mr Hicham, nous vous remercions d'avoir partager votre expérience à Atlas Essaouira & Spa, nous apprécions votre note 👍😊. Ce fut un plaisir de vous voir reçu parmi nous. Nous espérant vous accueillir prochainement. Meilleurs salutations PR Service.

8/10 Good

Shazaad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from PR Service. on Aug 28, 2020
Dear Shazaad, We thank you for sharing your rating and feedback on Expedia Group, We appreciate your rating! Looking foward to seeing you again. Best Regards. PR Service

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from the customer relations department, on Feb 26, 2020
Dear Guest, First of all we thank you for taking the time to share your experience in our hotel. We appreciate your rating! Thank you once again, we wish to have the opportunity to welcome you again. Regards. Atlas Essaouira & Spa.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The lobby and generally professional approach of the staff
Stayed 2 nights in Jan 2020
Response from the customer relations department. on Jan 31, 2020
Dear Guest, We thank you very much for sharing your experience with Expedia. Satisfying our guests is our priority and we are therefore glad to hear that you had a pleasant stay. We all look forward to seeing you again on your future visit to Essaouira. Kind regards. the customer relations department. Atlas Essaouira & Spa.

6/10 Okay

Zubaida

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from ikram on Jan 23, 2020
Thank you for staying in our hotel. We appreciate your rating! Looking foward to seeing you again. Best Regards. Customer relations service. Atlas Essaouira & Spa.

4/10 Poor

Chris, Dubai

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Where to start, so much to say.... Went with my 6 years old daughter for a 2 nights week-end in Essaouira. Chose this hotel as, as per Expedia, the best in town. Such a disappointment.... Location is great, directly on the beach, few minutes walk from Medina. Lobby is great, checking super fast, room spacious and clean, but then it starts... Immediately called the room service upon arrival to order food for us. I chose a ribeye. Room serviced called back twice, asking first how I wanted the meat cooked, and 2nd to say they don't have the side dish I chose on their menu. Never mind. One hour later, food arrived. Smelly unchewable meet.... Amazing for a 5 stars hotels... Evening we decided to go for a drink before dinner, arrived in the bar, chose our drinks. No fanta for my daughter, no corona for me.... ok it was low season, we went to restaurant Alizee, asking for the menu and been answered there is only one fixed menu. No problem I asked the girl at the reception desk what was in this fixed menu, she had no idea, called a waiter who also had no idea and started opening the pots to sniff out and try to guess what's inside. Tired, and as obviously they had no idea what they were serving, I left saying we will outside. The girl than ran after me saying that was the fixed menu for half board (we were not !) but there was an a la carte menu if I wanted. I immediately accepted and asked for it. She answered that was not in this restaurant but in an other one accros the street !!
Stayed 2 nights in Nov 2019
Response from Quality Manager on Nov 24, 2019
Dear Chris, Thank you for taking the time to tell us about your experience at Atlas Essaouira & Spa. we are sincerely apologize for the inconvenience you experienced with our services, which do not reflect the level of service we wish to provide to our guests. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We hope to have the opportunity to receive you soon and regain your trust. Best regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and close to everything. Good staff as well who were very helpful
Stayed 1 night in Oct 2019
Response from Guest relation service on Oct 27, 2019
Dear guest, Thank you for taking the time to tell us about your experience at Atlas Essaouira & Spa. We are also glad that our hotel brought you all satisfaction you disired. Your feelings are precious and usefull for us and will permit the whole team to give our guest an entire satisfaction. Looking foward to seeing you again. Best Regards.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I saw some of the reviews I was a little apprehensive about what the service would be like. It was really good, reception went over and above, housekeeping were really fab, the bar and restaurant areas were always cheery and helpful. I would say it is not a 5 star by British standards but t is by Moroccan standards and we stayed in quite a few places. great pool, pool bar, restaurants all really good, Seven is great for a romantic dinner watching the sunset.
Stayed 9 nights in Aug 2019
Response from Quality Manager on Sep 1, 2019
Dear Guest, Thank you for taking the time to tell us about your experience at Atlas Essaouira & Spa. We are also glad that our hotel brought you all satisfaction you disired. Your feelings are precious and usefull for us and will permit the whole team to give our guest an entire satisfaction. Looking foward to seeing you again. Best Regards.

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Aug 2019
Response from Quality Manager on Aug 12, 2019
Dear guest, We are really sorry if your experience was not up to your expectations.

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel when it comes to location and customer service. I have been staying at this Hotel every time I visit Essaouira, and each time it has been an amazing experience. All rooms are extremely clean with plenty of amenities, rooms have an awesome view of the ocean; if you decide to upgrade (strongly recommend). Front desk staff speak English as well and are very helpful, in providing quality exceptional customer service from the Hotel doorman to the manager. Hotel has full restaurant with many decent menu items to offer, not bad at all! Hotel also offers full SPA services for additional cost. Strongly recommend this Hotel.
Stayed 1 night in Jul 2019
Response from Quality Manager on Aug 2, 2019
Dear guest, Thank you for taking the time to tell us about your experience at Atlas Essaouira & Spa. We are also glad that our hotel brought you all satisfaction you disired. Your feelings are precious and usefull for us and will permit the whole team to give our guest an entire satisfaction. We hope to see you on your next trip to Essaouira. Best Regards.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
I like the location and the pool area , the staff at the piano bar and the front desk need to be trained more
Stayed 3 nights in Jul 2019
Response from Quality Manager on Aug 2, 2019
Dear Guest, Thank you for taking the time to tell us about your experience at Atlas Essaouira & Spa. We are delighted to know that many of our services have conquered you, so we take into consideration your constructive remarks regarding staff at the piano and the frond desk. Rest assured that we will take appropriate action at this level. We look forward to seeing you again soon and offering you a new experience. Sincerly,

6/10 Okay

Roy, London, UK

Hotel with no atmosphere or feeling
The checking-in was chaotic and took a hour to complete. The room was large clean and spacious, however the bed was not made up correctly. We had to call reception to get the bed made up. There is no tea/coffee facilities in the room. Nor any iron. Rang reception several times to eventually borrow an iron. There's no ice machines in the hotel and had to go to the ground floor bar for ice. Bar staff were not happy having to loan us glasses to carry the ice. Breakfast, at best can be described as mediocre..... nothing to write up. The staff were NOT very warm or engaging, even though the hotel was largely empty. The best part of the hotel is the beautiful artwork and sculptures on the ground floor areas. Other then that, I will not be rushing back to this establishment.
Stayed 5 nights in Jun 2019
Response from Quality Manager on Jul 16, 2019
Dear Roy, Thank you for taking the time to tell us about your experience at Atlas Essaouira & Spa. We are sorry to hear about your disappointing experience, all your words have been transfered to all the hotel staff to take actions for improving the quality of the service. We look forward to seeing you again soon and offering you a new experience. Sincerly,

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Lovely big rooms with great views of the ocean. A big breakfast spread. Perfect location to come back to after a day of kite surfing.
Stayed 6 nights in Jun 2019
Response from Quality Manager on Jul 16, 2019
Dear Guest, Thank you for taking the time to tell us about your experience at Atlas Essaouira & Spa. We are delighted to know that your stay went well, and that you took full advantage of our services and what the city of Essaouira offers. We hope to see you on your next trip to Essaouira. Best Regards.

10/10 Excellent

Wonhyoung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel
Nice place! Very near to the beach. Clean swimming pool. Wonderful staff. I recommend here
Stayed 2 nights in Jun 2019
Response from Quality Manager on Jul 16, 2019
Dear Wonhyoung, Thank you for taking the time to tell us about your experience at Atlas Essaouira & Spa. We are also glad that our hotel brought you all satisfaction you disired. Your feelings are precious and usefull for us and will permit the whole team to give our guest an entire satisfaction. Looking foward to seeing you again. Best Regards.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely, large hotel. Apart from carpets in the corridors, which seem slightly tired in places it is in good condition and offers good value for money. Essaouira can be very windy and this was the case during our stay. At 23 degrees it was 15 degrees cooler then Marrakech and 5 degrees cooler then Agadir but the wind made it feel a good 5 degrees cooler.
Stayed 3 nights in May 2019
Response from Quality Manager on Jun 3, 2019
Dear Guest, We thank you for choosing Atlas Essaouira & Spa for your trip. We are delighted that you have been conquered by our hotel as well as by our city. We hope to see you on your next trip to Essaouira. Best Regards.

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019
Response from Quality Manager on May 21, 2019
Dear Brian, Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very large hotel with a lovely property. We didn't see any people swimming at the beach, only surfing and kite boarding. There was also a sign not to swim at on part, though it wasn't clear whether or not that applied to the whole beach. People don't really seem to come here to swim.
Stayed 2 nights in May 2019
Response from Quality Manager on May 14, 2019
Dear Guest, We thank you very much for sharing your experience with Expedia Community. We are also glad that our hotel brought you all satisfaction you disired.You feelings are precious and usefull for us and will permit the whole team to give our guest an entire satisfaction.We hope to see you on your next trip to Essaouira. Best Regards.

10/10 Excellent

Sammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
Stayed 1 night in Apr 2019
Response from Quality Manager on May 2, 2019
Dear Sammy, Thank you for taking the time to tell us about your experience at Atlas Essaouira & Spa. We hope to see you on your next trip to Essaouira. Best Regards.

10/10 Excellent

Ahmad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bes you can get for your money. Clean, nice, buffet breakfast with lots of options and closeness to most things you would want.
Stayed 1 night in Apr 2019
Response from La direction on Apr 22, 2019
Dear Ahmed, First of all, thank you for spending time writing to us following your recent visit. We are also glad that our hotel brought you all satisfaction you disired.You feelings are precious and usefull for us and will permit the whole team to give our guest an entire satisfaction. We hope to see you on your next trip to Essaouira. Best Regards.

8/10 Good

John

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Generally everything was good. My only complaint was the service in the piano bar. It was very poor two nights running
Stayed 5 nights in Mar 2019
Response from Quality Manager on Apr 19, 2019
Dear John, First of all, thank you for spending time writing to us following your recent visit. We are delighted to know that many of our services have conquered you, so we take into consideration your constructive remarks regarding service in the piano bar. We look forward to seeing you again soon and offering you a new experience. Sincerly,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This is the second time we stayed at the Essaouira Atlas Hotel. It was just as good as last time.
Stayed 1 night in Mar 2019
Response from Quality Manager on Apr 19, 2019
Dear Guest, Thank you for taking the time to tell us about your experience at Atlas Essaouira & Spa. We are delighted to learn that you enjoyed all aspects of your stay. We hope to see you on your next trip to Essaouira. Best Regards.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities
The view of the beach across the road was amazing. Front desk staff were friendly and accommodating. Spa - my advice is stay away from - staff not trained in pedicures or massage. Mine were both Awful! Breakfast - lots of lovely pastries, omelets, mint tea. Piano bar was nice for lunch. Room had ocean view and it was wonderful to leave the windows open and listen to the waves at night. Wifi in room was very spotty - I just went down to lobby.
Stayed 2 nights in Feb 2019

6/10 Okay

Edward

Disliked: Property conditions & facilities, room comfort
Not a Five Star Stay
The hotel was fine but definitely not a five star resort. Our room’s air conditioner did not work well and our room was extremely hot and run down. Lots of cracked paint and beat up furniture. We opened the window to cool off but our room was swarmed with mosquitos. There was also some type of bug in the room that bit all of us repeatedly but we never saw any sign of bed bugs, etc. I am not sure what it was but our kids were covered in bites for over a week. The food at the hotel was good and the location is excellent if you want to get out on the beach or stroll to the Medina. Service was hit or miss as the hotel representatives seemed annoyed anytime we came up to the front desk to ask a question. The staff at the restaurants and for room service were great, as well as the security in the parking area and bellmen.
Stayed 2 nights in Dec 2018

4/10 Poor

Aziz

Disliked: Property conditions & facilities, room comfort
Please get inTouch to discuss my experience
They had refurbishment in place and we could not have a restful trip. Hammering all day from 8 am till 17hrs. If we did not prepaid... I would have check out. Terrible and can you please get inTouch regarding some sort of recovery regarding this matter
Stayed 2 nights in Jan 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Was ok - Nothing special.
Compared to European standards this hotel is at best a 4 star. Why have carpets in the hallway? They end up getting grubby and looks a mess. My room had a broken shower head but apart from that was ok. The bar is quiet nice and they have musicians play live music each night. Would I stay there again? Probably not for the price I’m sure there are others which are worthy of a 5 start status.
Stayed 6 nights in Jan 2019

8/10 Good

Peter

Liked: Cleanliness, property conditions & facilities, room comfort
Very good
Excellent location, good amenities, slow check-in (even though I was the only one at the desk).
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic experience in a very good location. The hotel is situated across the road from the beach and a short walk from the town. The hotel was beautiful, the food was great, and the spa facilities were also very nice and reasonably priced. Very happy overall!
Stayed 3 nights in Jan 2019

6/10 Okay

F

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Location was brilliant. The hotel itself is nice, the room was worn and lacking in some facilities. The staff were quite cold. I requested an iron to the room and over the course of a full day I was told 5 times that one would be sent to the room but this didn't happen until we were about to leave. Internet was very slow.
Stayed 2 nights in Dec 2018

8/10 Good

Adil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018