Stayed here for a total of two days with my partner who is a Filipina. The hotel itself is beautiful albeit some distance from the nearest populated area of Manila (Ermita).
I have no complaints about the hotel itself, indeed the rooms and the general areas are both clean and very grand looking. The staff on the other hand... On check in i had my bag searched by the somewhat surly door people even though other people went straight through, quite why i was singled out i have no idea. My partner had to fill in a guest card, like she was some kind of bar girl, it was most upsetting, coupled with the fact that nobody said good morning to her, just to me. Overall i felt the staff had Russian training, they were certainly for the most part professional, but they were also cold and distant.
This family-friendly Manila hotel is located in the historical district, within a 15-minute walk of Manila Ocean Park, Rizal …More
Need more breakfast food selection, NOT ENOUGH personnel to assist customer bring needed items such as coffee . etc. Give 5 stars to Clyde (registration) made us feel comfortable after long flight .Receptionist in gowns are more of posturing than assisting. WE take vacations a week or two 2-3 times a year out of USA, Europe,(east n west ) Latin Am,.
Traveller from Los Angeles
Located in Ermita, this luxury hotel is within a 10-minute walk of Malate Church and Baywalk. Rizal Park and San Agustin …More
Always stay in this hotel whenever I am in Manila.
The location in near to many good eateries and a big hypermarket.
Area is a bit dodgy but safe.
My biggest peeve with the hotel is the bath towels. Old and small.
Have complain about this to the management years ago and still the same.
Traveller from Malaysia
Located in Ermita, this hotel is within a 15-minute walk of Robinson's Place and Baywalk. Rizal Park and San Agustin Church …More
"Clean hotel, very nice staff, convenient location."
The hotel is very nice and clean. The staff was very accommodating. Expedia advertised wired network connections in the room, but that isn't true. However, when I asked about a wired connection, their staff installed a wireless repeater in my room so I could connect my personal router the first morning I was there. I was also told they will be upgrading their internet connection to a 100Gbit fiber connection very soon, though the internet speeds weren't that bad while I was there (2-3MB/s). Breakfast was very decent. I don't eat carbs/sugar, but they usually had a couple items i could eat, and they have an omelet station as well. Location is very convenient. I would definitely stay again.
Traveller from Alaska
Located in Ermita, this hotel is within a 10-minute walk of Philippine General Hospital and Robinson's Place.More