Blvd. Lazaro Cardenas 1536, Fracc. Playa Ensenada, Ensenada, BC
Reviews
6.4
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Staff friendly and accomodating. Needs ALOT of simple maintenance it looks like it has never been maintained. Seem to wait until it just breaks and even though it looks terrible they manage to keep it even if its falling apart with some tape or awful glue. Things from 2nd hand store are probably in better condition. Have a family room with a tiny table and one chair. Missing fridge and microwave. ( We had to change rooms and previous room had it- but the elevator was broken and my mother in law is handicap and we were on 3rd floor) lamp with no cover. Outside lights of patio had wires hanging out. Towels were so old with strings hanging out. Shower curtains were hanging loose. How much does it cost to replace a cheap shower curtain or buy a lamp cover. And the shower head was so old small splurts of water were diretcly hitting the cieling or in every direction other than me. Owner has really let a potentially better hotel fall apart to pieces. The only thing keeping it somewhat together is nice staff.
Alicia
Stayed 3 nights in Feb 2024
Response from EDGAR on Feb 21, 2024
HOLA, NUESTRO ELEVADOR ESTABA EN MANTENIMIENTO PERO YA SIRVE, DESAFORTUNADAMENTE LOS QUE ESTUVIERON HOSPEDADOS ESE DIA TUVIERON QUE USAR LAS ESCALERAS, EL REFRIGERADOR Y EL MICROONDAS NO VAN INCLUIDOS, SOLO ALGUNAS HABITACIONES LO TIENEN, LAS HABITACIONES ESTÁN 100% LIMPIAS Y NADA ESTÁ SUJETO CON TAPES O ALGUNA OTRA MAÑA, CIENTOS DE PERSONAS HAN UTILIZADO LA MISMA HABITACIÓN Y ES LA PRIMERA VEZ QUE UN HUÉSPED ESTÁ INCONFORME, GRACIAS POR TOMARSE EL TIEMPO EN HACER SU COMENTARIO, ESTO NOS SIRVE PARA IR MEJORANDO NUESTRO SERVICIO, BUEN DIA.
8/10 Good
CARLOS
Travelled with partner
Feb 15, 2024
Liked: Cleanliness, staff & service
LIKE THE LOCATION AND STAFF THEY DIDN'T SAID NOTHING ABOUT MY FAMILY VISITING US
From the moment we arrived the staff was very helpful and kind. The family room was Amazing and there was plenty of room for our family of 4. We plan on staying here again for our future trips.
Vanessa
Stayed 2 nights in Dec 2023
Response from JMiguel on Dec 30, 2023
Thank you very much for staying with us and we will be happy to welcome you again.
This hotel really needs maintenance. The rooms have really old and dirty carpet and smells so bad, the chairs inside are dirty the walls have mold the sick smells so bad I was very disappointed I had two rooms. And both rooms smells bad. I stay there because I already pay but I'm not happy I could stay in the room . Only to sleep because no choice . The rooms doors very insecure. The owner should give a good fixed to this hotel.
Julia J
Stayed 3 nights in Sep 2023
Response from J. Miguel on Sep 27, 2023
We apreciate your comment. We have different types of rooms.DIFFERENT CATEGORIES.
6/10 Okay
Jose
Sep 11, 2023
Limited parking. Old fashioned bathrooms
Jose
Stayed 3 nights in Sep 2023
Response from J. Miguel on Sep 11, 2023
Thanks for staying with us. We want to improve for you. We wish the best for our guests.
No Bueno!! Our room had mold, high voltage wires exposed, dirty, smelly rooms. Parking was a huge problem. At night, they made us park on the street like a block away. The pool had bugs and algae growing at the bottom of it. Do not waste your $$$ in trashy places.
Ana
Stayed 2 nights in Aug 2023
Response from J. Miguel on Aug 27, 2023
Thank you for your comment. We hope that on your next stay you will enjoy our facilities like everyone else.
Thanks for recommending us. We hope to serve you again!
6/10 Okay
Verified traveller
Travelled with family
Jul 9, 2023
Liked: Staff & service
Verified traveller
Stayed 1 night in Jul 2023
Response from JMiguel on Jul 9, 2023
Gracias por hospedarse con nosotros!.
8/10 Good
Edgar
Jul 9, 2023
Liked: Staff & service
Esta genial el lugar, la regadera se batallar mucho con la presión del agua, y solo hay una sábana para taparse, aparte que las almohadas azules estaban manchadas.
Edgar
Stayed 1 night in Jul 2023
Response from JMiguel on Jul 9, 2023
Muchas gracias por su comentario. Tomaremos en cuenta los puntos que nos señala.
People late at night around the dark lonely hotel, no security, lonely loby, dim, cold and dirty. Strange smell inside loby.
Marcela
Stayed 1 night in Jun 2023
Response from JMIGUEL on Jul 1, 2023
Gracias por su comentario.Tomaremos en cuenta su opinión.
10/10 Excellent
Judith
Jun 16, 2023
Judith
Stayed 1 night in Jun 2023
Response from JMiguel on Jul 6, 2023
Gracias por hospedarse con nosotros!
8/10 Good
JOSE
Travelled with family and small children
May 29, 2023
Liked: Cleanliness, staff & service
T
JOSE
Stayed 1 night in May 2023
Response from J. Miguel on Jun 6, 2023
Gracias por hospedarse con nosotros!
4/10 Poor
Verified traveller
Travelled with group
May 29, 2023
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Not worth the price
Rooms are expensive compared to the condition they are. Torn curtains, old and scratch furniture, mildew on the bathroom walls…not worth the price. Customer service very helpful and friendly.
Verified traveller
Stayed 1 night in May 2023
Response from J. Miguel on Jun 2, 2023
We very apreciate your comments. We will do everything we can to improve.
Travelled with family, Travelled with family and small children, Travelled with partner
Mar 16, 2023
Liked: Staff & service
Disliked: Property conditions & facilities
The place is good for the price. It is pretty rundown everything is old. Some of the staff spoke English and it wasn’t far from all of the tourists areas. The staff was nice and helpful and the cleaning lady was really good.
Overall Good, rooms were not like on the pictures of the ad, I got a package that includes breakfast ended up getting charged for it. Pricey and not so clean.