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As they say first impression last. My first night at the property around 11pm I was very tired after my flight only to realize when I was ready to lay down that the sheets on my bed was dirty. I was very disappointed and to make it worst this was very First stay at a Marriott Resort.
Nordia
Stayed 4 nights in Mar 2024
Response from Staff on Mar 23, 2024
Nordia, this isn't the impression we want to leave our guests with and apologize for what you experienced. We hope to make your experience better for your next stay, if you choose to stay again.
10/10 Excellent
Judi, St. Louis
Travelled with family
Mar 14, 2024
Front desk was very accommodating
Judi
Stayed 1 night in Mar 2024
Response from Staff on Mar 14, 2024
Judi, thank you for the 5/5 rating and kind review. We are glad you enjoyed your stay at Fairfield Inn and Suites Enfield, CT!
The room was clean. Very quiet and calm environment. great hospitality.
Olimar
Stayed 1 night in Mar 2024
Response from Staff on Mar 14, 2024
Olimar, thank you for the positive review and kind comments. We strive to bring a clean and welcoming environment to our guests. We hope to see you back again soon!
4/10 Poor
Christopher
Mar 9, 2024
Disliked: Staff & service
We arrived after midnight and were told we had to wait 30 minutes for an "audit" to complete. Needless to say, after 10 hours in the car with two kids we weren't impressed - especially with the clerk who told us we should have arrived earlier and that it was our fault.
Christopher
Stayed 1 night in Mar 2024
Response from Staff on Mar 10, 2024
Christopher, we strive to bring a friendly and welcoming atmosphere and apologize that you encountered this issue. We hope to make it a better experience for your next stay.
Very nice place to stay. King size room with couch was spacious and had plenty of usb ports and a large flat screen TV. We were on the 1st floor and ice machine was located on the 2nd. The ice machine was quirky but an employee was in the area and helped figure it out. The hotel was conveniently located just outside the city. We would stay here again.
Pamela
Stayed 1 night in Jan 2024
Response from Staff on Feb 3, 2024
Pamela, thank you for sharing your experience with us! We are glad you enjoyed your stay and hope to see you back in the near future.
8/10 Good
Michael
Jan 30, 2024
Liked: Property conditions & facilities
The faculty is pleasant, relatively modern and clean. The restaurant seems to do little business and looks deserted even when open. The location is reasonably close to Amherst and less costly and parking is free.
Michael
Stayed 3 nights in Jan 2024
Response from Staff on Feb 9, 2024
Michael, we are glad you enjoyed your stay and that the location is convenient for you! We hope to see you back again soon.
Angela, we appreciate the 5/5 rating! We are delighted to have you as a guest with Fairfield Springfield Enfield, Ct.
2/10 Terrible
Michael
Jan 22, 2024
Michael
Stayed 6 nights in Jan 2024
Response from Staff on Jan 24, 2024
Michael, thank you for taking the time to leave a review. It seems you weren't satisfied with your stay. Please let us know what we can do to make it better for next time.
We got upgraded to a room that was very nice, we especially liked the bathroom, it was larger and had a bathroom door that closed properly. All rooms should have bathroom doors that close for privacy. Thank you, we had a wonderful stay celebrating my birthday.
Lisa
Stayed 1 night in Jan 2024
Response from Staff on Jan 24, 2024
Lisa, we are happy to hear you enjoyed your stay!
2/10 Terrible
Danielle
Jan 21, 2024
Danielle
Stayed 1 night in Jan 2024
Response from Staff on Feb 17, 2024
Danielle, we appreciate you taking the time to leave a review. Please let us know what we can do to make your stay brighter for next time.
10/10 Excellent
Yehia, fairfax
Jan 20, 2024
Yehia
Stayed 1 night in Jan 2024
Response from Staff on Jan 22, 2024
Yehia, we appreciate the positive feedback and hope to see you back in the near future!
10/10 Excellent
Peter
Jan 17, 2024
Peter
Stayed 1 night in Jan 2024
Response from Staff on Jan 19, 2024
Peter, thank you for the 5/5 rating! It means a lot to us at Fairfield Springfield Enfield, CT.
Great front desk , happy people are nice to deal with . Stayed an extra night due to winter storm and the staff made our stay seamless.
Will come again
Peter
Stayed 1 night in Jan 2024
Response from Staff on Jan 19, 2024
Peter, we appreciate the positive feedback for our staff! We hope to see you back again soon.
The lobby itself was nice, elevators creaked going up and down and you worried if it was going to make it. Temp in room hard to adjust. Pillows were very small for a king size bed. The towels were paper thin. The bathroom was clean but door was a flimsy sliding barn door which came off the slide multiple times, no privacy for when you are trying to go to the bathroom.
On Christmas day my husband went downstairs at % am to get coffee and nothing was set up. The night clear who was barely awake said they gave the staff the day off. there was a sign in lobby the dinning room was closed for breakfast. My husband and I went out at 5 am and found a 24 hour Dunkin donuts open to get coffee and something to eat. ON the was past the lobby desk the night clerk was literally in the corner sleeping.
Later as we came back down to go out to see family we noticed the restaurant downstairs was serving continental breakfast. Nowhere was it noted that this was a possibility and according to night clerk everyone was off. it was 2 days before we could have clean linens and our trash emptied which was overfull in the room.
This was under the Mariott umbrela and we were very disapointed.
Verified traveller
Stayed 5 nights in Dec 2023
Response from Staff on Dec 30, 2023
Thank you for leaving a review and sharing this information with us. We apologize for these inconveniences you have experienced and this will be brought to the attention of our administration. We hope to see you back in the future and make a better impression!
Comfortable spacious room. Very comfortable bed. Loved sidewalk to nearby pub restaurant. Breakfast was ample and well laid out. Really liked the oatmeal with toppings.
CORLISS
Stayed 1 night in Dec 2023
Response from Staff on Dec 28, 2023
CORLISS, we appreciate the 5/5 rating and are glad you enjoyed our rooms and breakfast options!
I was impressed from the minute I pulled in the parking lot. The lobby was immaculate, the staff was friendly and accommodating.
The room and bathroom were perfect, right down to the temperature. All in all a Very Enjoyable Stay, I will be back.
Tom
Stayed 1 night in Dec 2023
Response from Staff on Dec 28, 2023
Tom, thank you very much for the 10/10 rating! We hope to see you back soon!
8/10 Good
Lisa
Travelled with partner
Dec 26, 2023
Liked: Cleanliness, amenities
Lisa
Stayed 1 night in Dec 2023
Response from Staff on Dec 28, 2023
Lisa, thank you kindly for leaving a review! We hope to see you back soon at Fairfield Springfield Enfield, CT.
An arm chair in the seating area would have been nice. Super comfortable bed.Nice shower. No regular coffee pack in room. Good breakfast - eggs too salty though.
CORLISS
Response from Staff on Dec 24, 2023
CORLISS, thank you for the feedback and 5/5 rating! We hope to see you back again!
CORLISS, thank you for the review. We are glad you enjoyed your stay!
8/10 Good
Shaina
Dec 19, 2023
Shaina
Response from Staff on Feb 9, 2024
Shaina, thank you for taking the time to rate the Fairfield Springfield Enfield, CT! Please let us know how we can make it a 5/5 for your next stay.
6/10 Okay
Steven, Morrisville
Dec 19, 2023
Liked: Staff & service
They charge $5 a day for parking… This not a high end property. Staff friendliness was a mix. Two were kind of grumpy and one was friendlier and nice.
Steven
Stayed 3 nights in Dec 2023
Response from Staff on Dec 19, 2023
Steven, thank you for taking the time to leave a review. We apologize for those negative experiences and hope to make a better impression for your next stay!