Exterior

Reviews of Fairfield Inn & Suites by Marriott Springfield Enfield

2.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 451 out of 738 reviews" "
Rating 8 - Good. 167 out of 738 reviews" "
Rating 6 - Okay. 66 out of 738 reviews" "
Rating 4 - Poor. 29 out of 738 reviews" "
Rating 2 - Terrible. 25 out of 738 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Angelina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Private and comfortable
Stayed 1 night in Mar 2024
Response from Staff on Mar 25, 2024
Angelina, we are glad your stay was particularly comfortable for you. We hope to see you back soon!

10/10 Excellent

Joseph, Roseland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Jodi

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was super friendly. Bar/bistro area is very nice.
Stayed 1 night in Mar 2024
Response from Staff on Mar 25, 2024
Jodi, thank you for the recognition of our staff and restaurant at Fairfield Enfield, CT!

6/10 Okay

Lisa G

Travelled with family
Why I had to pay to park my car was ridiculous
Stayed 2 nights in Mar 2024
Response from Staff on Mar 25, 2024
Lisa G, there is a parking fee at our location but we hope you were still able to enjoy your experience as well as the hotel amenities

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brand new, with a nice restaurant within walking distance.
Stayed 1 night in Mar 2024
Response from Staff on Mar 23, 2024
Steve, we are happy you enjoyed the convenience of the location and we appreciate the positive rating!

10/10 Excellent

sanford

All good
Stayed 4 nights in Mar 2024
Response from Staff on Mar 19, 2024
Sanford, thank you for the 5/5 rating and kind positive review! We hope to see you back again!

6/10 Okay

Nordia

Liked: Cleanliness, staff & service, property conditions & facilities
As they say first impression last. My first night at the property around 11pm I was very tired after my flight only to realize when I was ready to lay down that the sheets on my bed was dirty. I was very disappointed and to make it worst this was very First stay at a Marriott Resort.
Stayed 4 nights in Mar 2024
Response from Staff on Mar 23, 2024
Nordia, this isn't the impression we want to leave our guests with and apologize for what you experienced. We hope to make your experience better for your next stay, if you choose to stay again.

10/10 Excellent

Judi, St. Louis

Travelled with family
Front desk was very accommodating
Stayed 1 night in Mar 2024
Response from Staff on Mar 14, 2024
Judi, thank you for the 5/5 rating and kind review. We are glad you enjoyed your stay at Fairfield Inn and Suites Enfield, CT!

8/10 Good

Dorian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in Mar 2024
Response from Staff on Mar 14, 2024
Dorian, we appreciate the positive rating! Please let us know how we can make it a 5/5 for your next stay.

10/10 Excellent

Yoliemar

Stayed 1 night in Mar 2024
Response from Staff on Mar 14, 2024
Yoliemar, we appreciate the 5/5 rating!

10/10 Excellent

Olimar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean. Very quiet and calm environment. great hospitality.
Stayed 1 night in Mar 2024
Response from Staff on Mar 14, 2024
Olimar, thank you for the positive review and kind comments. We strive to bring a clean and welcoming environment to our guests. We hope to see you back again soon!

4/10 Poor

Christopher

Disliked: Staff & service
We arrived after midnight and were told we had to wait 30 minutes for an "audit" to complete. Needless to say, after 10 hours in the car with two kids we weren't impressed - especially with the clerk who told us we should have arrived earlier and that it was our fault.
Stayed 1 night in Mar 2024
Response from Staff on Mar 10, 2024
Christopher, we strive to bring a friendly and welcoming atmosphere and apologize that you encountered this issue. We hope to make it a better experience for your next stay.

6/10 Okay

John

Stayed 1 night in Mar 2024

10/10 Excellent

A-Yemisi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is clean and safe and charges a reasonable fee for parking.
Stayed 1 night in Feb 2024
Response from Staff on Mar 10, 2024
A-Yemisi, we appreciate the feedback and kind review! We hope to see you back soon!

10/10 Excellent

Shawn, Moncton

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Marion was a very welcoming receptionist and hotel very clean and up kept Breakfast was good
Stayed 1 night in Feb 2024
Response from Staff on Feb 29, 2024
Shawn, we appreciate the kind comments for our staff and are glad you enjoyed your stay with Fairfield Inn and Suites Enfield, CT!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Staff on Feb 26, 2024
Richard, thank you for the positive rating. We are glad you enjoyed your stay with Fairfield Inn and Suites Enfield, CT!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in Feb 2024
Response from Staff on Feb 26, 2024
John, thank you for taking the time to leave a review! We appreciate the feedback and hope to see you back soon.

10/10 Excellent

Reyna

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Feb 2024
Response from Staff on Feb 19, 2024
Reyna, thank you for 5/5 rating! We hope to see you back again soon.

10/10 Excellent

Yavi

Liked: Cleanliness, staff & service, property conditions & facilities
😊
Stayed 1 night in Feb 2024
Response from Staff on Feb 17, 2024
Yavi, thank you for the 5/5 rating! We are glad you enjoyed your stay!

10/10 Excellent

Francois

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Staff on Feb 17, 2024
Francois, we appreciate the 5/5 rating!

6/10 Okay

Ileana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Staff on Feb 17, 2024
Ileana, thank you for taking the time to leave a review. We hope to make it a 5/5 for your next stay!

10/10 Excellent

Pamela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay. King size room with couch was spacious and had plenty of usb ports and a large flat screen TV. We were on the 1st floor and ice machine was located on the 2nd. The ice machine was quirky but an employee was in the area and helped figure it out. The hotel was conveniently located just outside the city. We would stay here again.
Stayed 1 night in Jan 2024
Response from Staff on Feb 3, 2024
Pamela, thank you for sharing your experience with us! We are glad you enjoyed your stay and hope to see you back in the near future.

8/10 Good

Michael

Liked: Property conditions & facilities
The faculty is pleasant, relatively modern and clean. The restaurant seems to do little business and looks deserted even when open. The location is reasonably close to Amherst and less costly and parking is free.
Stayed 3 nights in Jan 2024
Response from Staff on Feb 9, 2024
Michael, we are glad you enjoyed your stay and that the location is convenient for you! We hope to see you back again soon.

10/10 Excellent

Patricia

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good. I really appreciate
Stayed 1 night in Jan 2024
Response from Staff on Feb 3, 2024
Patricia, we appreciate the positive review!

6/10 Okay

Kristen, Rindge

Travelled with partner
Liked: Cleanliness
Pleasant stay for one night. Clean and comfortable.
Stayed 1 night in Jan 2024
Response from Staff on Feb 3, 2024
Kristen, thank you for the positive comments and we hope to see you back soon!

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Staff on Jan 25, 2024
Angela, we appreciate the 5/5 rating! We are delighted to have you as a guest with Fairfield Springfield Enfield, Ct.

2/10 Terrible

Michael

Stayed 6 nights in Jan 2024
Response from Staff on Jan 24, 2024
Michael, thank you for taking the time to leave a review. It seems you weren't satisfied with your stay. Please let us know what we can do to make it better for next time.

8/10 Good

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got upgraded to a room that was very nice, we especially liked the bathroom, it was larger and had a bathroom door that closed properly. All rooms should have bathroom doors that close for privacy. Thank you, we had a wonderful stay celebrating my birthday.
Stayed 1 night in Jan 2024
Response from Staff on Jan 24, 2024
Lisa, we are happy to hear you enjoyed your stay!

2/10 Terrible

Danielle

Stayed 1 night in Jan 2024
Response from Staff on Feb 17, 2024
Danielle, we appreciate you taking the time to leave a review. Please let us know what we can do to make your stay brighter for next time.

10/10 Excellent

Yehia, fairfax

Stayed 1 night in Jan 2024
Response from Staff on Jan 22, 2024
Yehia, we appreciate the positive feedback and hope to see you back in the near future!

10/10 Excellent

Peter

Stayed 1 night in Jan 2024
Response from Staff on Jan 19, 2024
Peter, thank you for the 5/5 rating! It means a lot to us at Fairfield Springfield Enfield, CT.

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Staff on Jan 19, 2024
Sandra, thank you for 4/5 rating! Please let us know what we can do better for your next stay.

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great front desk , happy people are nice to deal with . Stayed an extra night due to winter storm and the staff made our stay seamless. Will come again
Stayed 1 night in Jan 2024
Response from Staff on Jan 19, 2024
Peter, we appreciate the positive feedback for our staff! We hope to see you back again soon.

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Staff on Jan 16, 2024
Juan, we really appreciate the 5/5 review! We hope to see you back soon!

10/10 Excellent

Andrew

Stayed 1 night in Jan 2024
Response from Staff on Jan 19, 2024
Andrew, thank you for the 5/5 rating! We appreciate your stay with Fairfield Springfield Enfield, CT.

10/10 Excellent

Chailey

Stayed 1 night in Jan 2024
Response from Staff on Jan 14, 2024
Chailey, we appreciate the 5/5 rating!

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Staff on Jan 8, 2024
Juan, thank you for the 5/5 rating! We hope to see you back again in the near future.

10/10 Excellent

Maria Teresa

Liked: Cleanliness
Stayed 2 nights in Dec 2023
Response from Staff on Jan 16, 2024
Maria Teresa, we are glad you enjoyed your stay with Fairfield Springfield Enfield, CT!

10/10 Excellent

MOHSIN

Stayed 6 nights in Dec 2023
Response from Staff on Jan 24, 2024
MOHSIN, thank you for the positive rating! We appreciate you staying with Fairfield Springfield Enfield, CT.

10/10 Excellent

Carol

Stayed 2 nights in Dec 2023
Response from Staff on Dec 30, 2023
Carol, we really appreciate the positive rating and are glad you enjoyed your stay at Fairfield Springfield Enfield, CT!

4/10 Poor

Verified traveller

Travelled with family
Disliked: Property conditions & facilities, room comfort
Unhappy customer
The lobby itself was nice, elevators creaked going up and down and you worried if it was going to make it. Temp in room hard to adjust. Pillows were very small for a king size bed. The towels were paper thin. The bathroom was clean but door was a flimsy sliding barn door which came off the slide multiple times, no privacy for when you are trying to go to the bathroom. On Christmas day my husband went downstairs at % am to get coffee and nothing was set up. The night clear who was barely awake said they gave the staff the day off. there was a sign in lobby the dinning room was closed for breakfast. My husband and I went out at 5 am and found a 24 hour Dunkin donuts open to get coffee and something to eat. ON the was past the lobby desk the night clerk was literally in the corner sleeping. Later as we came back down to go out to see family we noticed the restaurant downstairs was serving continental breakfast. Nowhere was it noted that this was a possibility and according to night clerk everyone was off. it was 2 days before we could have clean linens and our trash emptied which was overfull in the room. This was under the Mariott umbrela and we were very disapointed.
Stayed 5 nights in Dec 2023
Response from Staff on Dec 30, 2023
Thank you for leaving a review and sharing this information with us. We apologize for these inconveniences you have experienced and this will be brought to the attention of our administration. We hope to see you back in the future and make a better impression!

10/10 Excellent

CORLISS, Belfast

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable spacious room. Very comfortable bed. Loved sidewalk to nearby pub restaurant. Breakfast was ample and well laid out. Really liked the oatmeal with toppings.
Stayed 1 night in Dec 2023
Response from Staff on Dec 28, 2023
CORLISS, we appreciate the 5/5 rating and are glad you enjoyed our rooms and breakfast options!

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Great place to stay.
I was impressed from the minute I pulled in the parking lot. The lobby was immaculate, the staff was friendly and accommodating. The room and bathroom were perfect, right down to the temperature. All in all a Very Enjoyable Stay, I will be back.
Stayed 1 night in Dec 2023
Response from Staff on Dec 28, 2023
Tom, thank you very much for the 10/10 rating! We hope to see you back soon!

8/10 Good

Lisa

Travelled with partner
Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from Staff on Dec 28, 2023
Lisa, thank you kindly for leaving a review! We hope to see you back soon at Fairfield Springfield Enfield, CT.

10/10 Excellent

CORLISS, Belfast

Liked: Cleanliness, staff & service, property conditions & facilities
An arm chair in the seating area would have been nice. Super comfortable bed.Nice shower. No regular coffee pack in room. Good breakfast - eggs too salty though.
Response from Staff on Dec 24, 2023
CORLISS, thank you for the feedback and 5/5 rating! We hope to see you back again!

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Safe, quiet.
Stayed 1 night in Dec 2023
Response from Staff on Jan 24, 2024
Brian, we appreciate the 5/5 rating!

10/10 Excellent

CORLISS, Belfast

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable bed, spacious room.
Stayed 1 night in Dec 2023
Response from Staff on Dec 24, 2023
CORLISS, thank you for the review. We are glad you enjoyed your stay!

8/10 Good

Shaina

Response from Staff on Feb 9, 2024
Shaina, thank you for taking the time to rate the Fairfield Springfield Enfield, CT! Please let us know how we can make it a 5/5 for your next stay.

6/10 Okay

Steven, Morrisville

Liked: Staff & service
They charge $5 a day for parking… This not a high end property. Staff friendliness was a mix. Two were kind of grumpy and one was friendlier and nice.
Stayed 3 nights in Dec 2023
Response from Staff on Dec 19, 2023
Steven, thank you for taking the time to leave a review. We apologize for those negative experiences and hope to make a better impression for your next stay!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Staff on Dec 16, 2023
Thank you for the 10/10 review!