In-room safe, desk, blackout drapes, iron/ironing board
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Reviews of Quality Inn Cle Elum/Ellensburg

2.5 out of 5
Quality Inn Cle Elum/Ellensburg
906 E 1st St, Cle Elum, WA

Reviews

7.4

Good

Rating 10 - Excellent. 208 out of 745 reviews" "
Rating 8 - Good. 265 out of 745 reviews" "
Rating 6 - Okay. 133 out of 745 reviews" "
Rating 4 - Poor. 89 out of 745 reviews" "
Rating 2 - Terrible. 50 out of 745 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Bruce

Travelled with pets
The clerk cannot speak. English accent was so bad i cannot understand her. The breakfast area had no juices no milk. The coffee was like colored water no flavor. The only good thing was the room was clean.
Stayed 1 night in Apr 2024
Response from gm on Apr 13, 2024
Dear , Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

4/10 Poor

Alyssa

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
our room was visibly dirty. Check your bed, ours had a pee spot on the comforter from a dog. I took photos to post on the review but it seems I cannot attach them. Room 203 is the one closet to train tracks and the train is very loud at night and they do use their train horn. Woke us up a few times throughout the night. I’d consider spending a slight amount more and get a better stay somewhere else that is actually clean, because this place simply is not.
Response from gm on Apr 7, 2024
Dear , Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

6/10 Okay

Jeff

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from gm on Apr 9, 2024
Dear , Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

6/10 Okay

Aunika

Travelled with family
Disliked: Staff & service, amenities
I booked one room with two queen size beds for three of us, when we arrived the staff told us only two people were allowed in the room. We argued and said that is strange since there is more than enough room since it’s a double queen room. She then changed her tone and said three was allowed for a charge. Felt very much like she took us for a ride and was judging us for all wanting to stay in one room.
Stayed 1 night in Mar 2024
Response from gm on Apr 4, 2024
Dear , Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

6/10 Okay

Krystal

Travelled with family
Disliked: Cleanliness, staff & service
Staff was not friendly.
Stayed 1 night in Apr 2024
Response from gm on Apr 3, 2024
Dear , Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

2/10 Terrible

Jeff

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from gm on Mar 31, 2024
Dear, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future

6/10 Okay

janet

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
It is an okay place to stay as we were passing through. The toilet was not cleaned and had waste in it when we got there.
Stayed 1 night in Feb 2024
Response from gm on Feb 17, 2024
Dear janet, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

4/10 Poor

Lesley

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was hard to understand, prices didn’t reflect what was listed, smelled funny, bed was uncomfortable
Response from gm on Feb 17, 2024
Dear Lesley, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

6/10 Okay

Alicia

Travelled with partner
The bathroom floor was dirty, and the air-conditioning vents were really dirty and dusty. It was kind of hard to breathe in the room.
Stayed 2 nights in Feb 2024
Response from gm on Feb 12, 2024
Dear alicia, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

10/10 Excellent

Viktoriia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from GM on Jan 28, 2024
Dear viktoria, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future

8/10 Good

Sarrah, Vancouver

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Staff are friendly, good breakfast, clean and price is fair
Stayed 1 night in Dec 2023
Response from GM on Jan 28, 2024
Dear sarrah, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

10/10 Excellent

Damian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from GM on Jan 28, 2024
Dear damian, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

8/10 Good

Yashaswini

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on Jan 9, 2024
Dear Yashaswini, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg. Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

2/10 Terrible

Carla

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
Very noisy all night, we were on bottom floor. People above us made noise all night. Told managers, they just smiled, hard to communicate because they didn't speak very good english. Never stay there again because of people running it.
Stayed 1 night in Jan 2024
Response from GM on Jan 9, 2024
Dear carla, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

10/10 Excellent

Greta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My elderly parents stayed 4 night over New Years. They have really enjoyed the stay. Rooms were clean, well stocked - mini-fridge and microwave were very useful. Staff was super attentive and helpful. Breakfast - eggs, baked goods, yogurts, cream-cheese and even waffle-maker - was satisfying.
Response from GM on Jan 9, 2024
Dear Greta, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg. Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

8/10 Good

vickie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Situated perfectly for access to downtown and freeway
Stayed 1 night in Dec 2023
Response from GM on Jan 7, 2024
Dear vickie, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg. Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

6/10 Okay

Miguel

Stayed 1 night in Dec 2023
Response from GM on Dec 31, 2023
Dear sarah,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with Your satisfaction is important to us as a valued Choice Privileges member.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guest.We hope for an opportunity to properly host you in the future.Sincerely,

10/10 Excellent

Laura, Freeland

Stayed 1 night in Dec 2023
Response from GM on Jan 28, 2024
Dear laura, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

10/10 Excellent

Sarah

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Staff was super friendly and accommodating. Kinda sad I couldn’t bring breakfast back to my room for the family members that don’t like getting up early but I understand they don’t want people taking advantage and hording food from other guests. Safe looked busted so I didn’t use it but for the price I’d definitely stay here again. Also one of my rooms wouldn’t auto lock unless I pulled hard on the door to trigger the locking mechanism. I didn’t mind because I was in and out of that room like crazy but it’s something to be noted for future guests to check so you don’t think your door locked when you walk away and it might not have.
Stayed 2 nights in Dec 2023
Response from GM on Dec 31, 2023
Dear sarah,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with Your satisfaction is important to us as a valued Choice Privileges member.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guest.We hope for an opportunity to properly host you in the future.Sincerely,

2/10 Terrible

Maria

Stayed 1 night in Dec 2023
Response from GM on Dec 31, 2023
Dear sarah,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with Your satisfaction is important to us as a valued Choice Privileges member.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guest.We hope for an opportunity to properly host you in the future.Sincerely,

10/10 Excellent

Modesto

Travelled with family
Liked: Amenities
All the rooms are clean, the people are friendly.
Stayed 1 night in Dec 2023
Response from Akash on Dec 19, 2023
Dear Modesto,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg.Your feedback about is important to us. Rest assured that we use your comments to continually improve to provide the most enjoyable experience for our guests.We hope to see you again soon.

2/10 Terrible

Adam, Vancouver

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Found Bed bugs in my bed took pictures of the little critters running around on my bed
Stayed 1 night in Dec 2023
Response from GM on Dec 18, 2023
Dear Adam,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Akash on Dec 15, 2023
Dear Anonymous,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg.Your feedback about is important to us. Rest assured that we use your comments to continually improve to provide the most enjoyable experience for our guests.We hope to see you again soon.

10/10 Excellent

John

Stayed 1 night in Dec 2023
Response from Akash on Dec 14, 2023
Dear John,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok stay
I ended up at this hotel because Snoqualmie Pass was closed. I chose this particular hotel mostly because it was right across the street from one of my favorite cafe’s, Cottage Cafe. As for the room, It is a fairly large room. Has a spa tub which was really nice. The remote for the tv was broken and the hdmi cable to the back of the tv was partially pulled out so it wasn’t receiving any signal from the satellite box. Easy enough fix, if you know what to look for. The bed was subpar to the bed that I have at home, but what does one expect. I was only able to sleep for 2 hours, not sure if it was due to the comfort of the bed, or the stress of having to stay at a hotel unexpectedly, so that wasn’t great. Overall, it’s a decent place to stay for the night. I left at 3 am, so I didn’t get a chance to eat the breakfast that they offered. Almost forgot, there were also quite a few trains that went by, fairly close to the hotel blowing their horns. So just be aware of that.
Stayed 1 night in Dec 2023
Response from Akash on Dec 13, 2023
Dear Josh,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg.Your feedback about is important to us. Rest assured that we use your comments to continually improve to provide the most enjoyable experience for our guests.We hope to see you again soon.

10/10 Excellent

Lucian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Akash on Dec 13, 2023
Dear Lucian,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg.Your feedback about is important to us. Rest assured that we use your comments to continually improve to provide the most enjoyable experience for our guests.We hope to see you again soon.

10/10 Excellent

Sabrina

Stayed 1 night in Dec 2023
Response from GM on Dec 31, 2023
Dear Sabrina,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg.As a Choice Privileges member you are truly valued.Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,

10/10 Excellent

Arron

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Well worth the price.
Stayed 1 night in Dec 2023
Response from Akash on Dec 11, 2023
Dear Arron,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg.Your feedback about is important to us. Rest assured that we use your comments to continually improve to provide the most enjoyable experience for our guests.We hope to see you again soon.

2/10 Terrible

Brian

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
It was gross had foul drips of stuff down the outside of the bathtub jets haven’t been properly cleaned tons of hair hanging out of the hair dryer, tiles on balcony are broke and the entire balcony is rotted and about to fall threw, curtains are clearly not cleaned bed wasn’t fresh just re made with stains on the sheets floors were sticky, black Mold around the bathtub, odor was strong, outlets were busted that the air unit was plugged into, which is not safe. The pictures on line looked nice turns out those are from the prior owner the new owner has let it become nasty gross isn’t properly cleaned and think it’s acceptable it’s the first time I went in a place and looked for bed bugs. Extremely disappointed as we got there king suite room. I would avoid at all cost immediately requested a refund and left in hopes we would find a place available to stay on short notice. We can deal with not perfect quality but basic cleaning shouldn’t be an issue and it was in significant ways. They weren’t shocked when we complained and asked for a refund. It should be shut down with how disgusting our room was I could imagine the others. The place was empty and now we know why. Don’t book here, don’t trust the reviews or the pictures we have pictures of some of the condition of the room.
Stayed 2 nights in Dec 2023
Response from GM on Dec 11, 2023
Dear Brian,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg.On behalf of our entire team, I would like to apologize for failing to exceed your expectations.We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

10/10 Excellent

Carolina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees were friendly and help me with anything I needed .
Stayed 3 nights in Nov 2023
Response from GM on Dec 9, 2023
Dear Karen,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg.Your feedback about is important to us. Rest assured that we use your comments to continually improve to provide the most enjoyable experience for our guestsWe hope to see you again soon.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from GM on Nov 28, 2023
Dear David,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg.Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.

10/10 Excellent

Scott

Liked: Staff & service, amenities, property conditions & facilities
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Stayed 1 night in Nov 2023
Response from GM on Nov 28, 2023
Dear Scott,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg.Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.

10/10 Excellent

Sergio

Travelled with family
Liked: Staff & service
Very noisy. Trains kept me up. Facility was dingy and in disrepair. Front staff was nice
Stayed 1 night in Nov 2023
Response from GM on Nov 28, 2023
Dear Sergio,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg.Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness
Not up to standard
Great location, nice staff. The room was comfortable but dirty. There was hair all over the bathroom floor and the carpet didn’t look Iike it had been vacuumed very well. There were papers left on the floor next to the night stand from a previous guest which is why we knew the carpet hadn’t been vacuumed properly. Don’t think we’d stay here again because of cleanliness.
Stayed 1 night in Nov 2023
Response from GM on Nov 23, 2023
Dear Anonymous,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg.On behalf of our entire team, I would like to apologize for failing to exceed your expectations.We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

4/10 Poor

Esmeralda

Travelled with family
Disliked: Cleanliness
Staff listened but we found bed bugs!
Response from GM on Nov 20, 2023
Dear Esmeralda,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg.On behalf of our entire team, I would like to apologize for failing to exceed your expectations.We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

6/10 Okay

Cody

Stayed 1 night in Nov 2023
Response from GM on Dec 9, 2023
Dear Cody,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg.Your feedback about important to us. Rest assured that we use your comments to continually improve to provide the most enjoyable experience for our guests.We hope to see you again soon.

8/10 Good

Eduard

Stayed 1 night in Nov 2023
Response from GM on Dec 9, 2023
Dear Karen,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg.Your feedback about is important to us. Rest assured that we use your comments to continually improve to provide the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,Akash MalikGeneral ManagerQuality Inn Cle Elum/Ellensburg5096742380

10/10 Excellent

LLOYD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jetted tub in room
Stayed 1 night in Nov 2023
Response from GM on Nov 8, 2023
Dear Lloyd,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn near Suncadia Resort.Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.

10/10 Excellent

Angel

Stayed 2 nights in Oct 2023
Response from GM on Nov 20, 2023
Dear Angel,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle Elum/Ellensburg.Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.

8/10 Good

John

Liked: Cleanliness, room comfort
Stayed 3 nights in Oct 2023
Response from GM on Nov 1, 2023
Dear John,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Cle ElumYour feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from GM on Oct 24, 2023
Dear Rodney,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn near Suncadia Resort.Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.

2/10 Terrible

Louis

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked through Expedia. When I got to the hotel went through the normal check in. Got into my room it was dirty open electrical boxes, room had a smell to it. Staff was far from inviting. This place charged my card additional $165 for blood on a comforter. I have no cuts on my body and know for a fact it wasn’t from me. The front desk was argumentative about it. Do yourself favor do not book with these people
Response from GM on Oct 19, 2023
Dear Jane,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn near Suncadia Resort.On behalf of our entire team, I would like to apologize for failing to exceed your expectations.We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Comfortable, clean and convenient place to stay.
Stayed 1 night in Oct 2023
Response from GM on Oct 27, 2023
Dear Anonymous,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn near Suncadia Resort.Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.

6/10 Okay

John

Travelled with partner
Disliked: Staff & service, amenities
unfriendly desk clerk, dingy so-called "suite"
Stayed 1 night in Oct 2023
Response from GM on Oct 17, 2023
Dear John,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn near Suncadia Resort.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

4/10 Poor

Kimberly

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from GM on Oct 9, 2023
Dear Kimberly,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn near Suncadia Resort.Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.

8/10 Good

josue

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet until the fire alarm sounded off at 7:30am. Apparently someone was heating up something in the microwave for too long and the smoke alarm got tripped with all the smoke.
Stayed 1 night in Sep 2023
Response from GM on Oct 5, 2023
Dear Josue,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn near Suncadia Resort.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued Choice Privileges member.We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

10/10 Excellent

Lourena

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Been here many times, always a great stay
Stayed 1 night in Sep 2023
Response from GM on Sep 26, 2023
Dear Lourena,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn near Suncadia Resort.Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.

4/10 Poor

Sheila

Disliked: Amenities, property conditions & facilities
This motel might be a good fit for working laborers, but challenging for older women.
Stayed 2 nights in Sep 2023
Response from GM on Sep 26, 2023
Dear Shelia,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn near Suncadia Resort.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from GM on Sep 26, 2023
Dear Steve,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn near Suncadia Resort.Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.

10/10 Excellent

Jose A

Stayed 2 nights in Sep 2023
Response from GM on Oct 14, 2023
Dear Jose,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn near Suncadia Resort.Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.