Property amenity

Reviews of Gold Country Inn and Casino by Red Lion Hotels

2 out of 5

Reviews

8.2

Very good

Rating 10 - Excellent. 436 out of 1000 reviews" "
Rating 8 - Good. 351 out of 1000 reviews" "
Rating 6 - Okay. 120 out of 1000 reviews" "
Rating 4 - Poor. 59 out of 1000 reviews" "
Rating 2 - Terrible. 34 out of 1000 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Phil

Stayed 1 night in Mar 2024
Response from Gold Country Inn and Casino by Red Lion Hotels on Apr 16, 2024
Hi Phil, thank you for the rating!

8/10 Good

Rodney, brentwood

Liked: Staff & service, property conditions & facilities
Pretty much you get what you pay for. Room was comfortable, just wish the coffee maker wasn’t so damn dirty.
Stayed 1 night in Mar 2024
Response from Gold Country Inn and Casino by Red Lion Hotels on Mar 25, 2024
Thank you for the positive rating! We will look at these coffee markers and get them cleaned.

10/10 Excellent

Curtis W.

Stayed 1 night in Mar 2024
Response from Gold Country Inn and Casino by Red Lion Hotels on Apr 16, 2024
Thank you Curtis!

10/10 Excellent

Deanne

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the easy access to rooms.
Stayed 1 night in Mar 2024
Response from Gold Country Inn and Casino by Red Lion Hotels on Mar 20, 2024
Thank you so much! We look forward to seeing you again.

6/10 Okay

Delbert

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Gold Country Inn and Casino by Red Lion Hotels on Mar 18, 2024
Thank you Delbert!

10/10 Excellent

Jenifer

Stayed 2 nights in Feb 2024
Response from Gold Country Inn and Casino by Red Lion Hotels on Mar 21, 2024
Thank you for the great rating Jenifer!

8/10 Good

Donald

Stayed 1 night in Jan 2024
Response from Gold Country Inn and Casino by Red Lion Hotels on Mar 20, 2024
Thank you!

10/10 Excellent

Allen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Gold Country Inn and Casino by Red Lion Hotels on Jan 19, 2024
Thank you, Allen, for the great rating! We look forward to seeing you again.

10/10 Excellent

Rodney, brentwood

Travelled with pets, Travelled with partner
Liked: Amenities
Nice place to stay that accepts dogs. Casino and sportsbar restaurants on site. Will definitely stay here again.
Stayed 1 night in Jan 2024
Response from Gold Country Inn and Casino by Red Lion Hotels on Jan 17, 2024
Thank you, Rodney for the positive rating and review! We hope to see you again.

10/10 Excellent

Morlee

Stayed 1 night in Jan 2024
Response from Gold Country Inn and Casino by Red Lion Hotels on Jan 17, 2024
Thank you for the positive rating!

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Gold Country Inn and Casino by Red Lion Hotels on Jan 2, 2024
Thank you for the rating!

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for the money.
My 2nd time staying here with my cat on a cross-country drive. The staff are friendly and the room is spacious. It's a bit shabby (let's say down-to-earth), but clean and an incredible value for the no-fuss traveler. I felt safe and comfortable and was in walking distance of various food and a grocery store.
Stayed 1 night in Dec 2023
Response from Gold Country Inn and Casino by Red Lion Hotels on Dec 27, 2023
Thank you, Annette, for taking the time to leave us such a positive rating and review! We love to hear you enjoyed your time with us and look forward to seeing you and your cat again! Safe travels.

6/10 Okay

Garry

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Gold Country Inn and Casino by Red Lion Hotels on Dec 21, 2023
Hi Gary, thank you for the rating! We hope to see you again.

10/10 Excellent

Ricardo

Stayed 1 night in Dec 2023
Response from Gold Country Inn and Casino by Red Lion Hotels on Dec 18, 2023
Thank you so much for the great rating Ricardo!! We look forward to seeing you again.

6/10 Okay

Susan

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Toilet was working. Said they fixed it but didn’t . Needs to be replaced
Stayed 2 nights in Dec 2023
Response from Gold Country Inn and Casino by Red Lion Hotels on Dec 15, 2023
Hi Susan, thank you for letting us know about this issue, we will have our Maintenance team look at this and get it fixed.

4/10 Poor

Vince

Travelled with partner
Room did not match what was advertised and shown on the website
Stayed 1 night in Dec 2023
Response from Gold Country Inn and Casino by Red Lion Hotels on Dec 11, 2023
Dear Vince, we are sorry your experience didn’t match your expectations. We have forwarded your valuable comments to the respective department so that we may learn from your feedback. With your help we may improve our services and hopefully have you back in the future.

6/10 Okay

Sue, Whitehall

Travelled with family, Travelled with pets
Needs updating. Bathroom was dirty. Not enough towels. Had to walk through smoky casino to get to restaurant. Left a Kindle e-reader in the room accidentally and was probably stolen, not turned in to the front desk. Manager promised to "look into it" and hasn't contacted us. Did not like this motel at all.
Stayed 1 night in Nov 2023
Response from Gold Country Inn and Casino by Red Lion Hotels on Dec 5, 2023
Hi Sue, thank you for bringing this to our attention. After some research it does look like the Hotel Director was in contact with your husband on this matter. If you wish to speak to her dirctly please give her a call at the hotel.

4/10 Poor

linda

Disliked: Cleanliness, staff & service, property conditions & facilities
Our room had not been cleaned when we got there.
Stayed 1 night in Nov 2023
Response from Gold Country Inn and Casino by Red Lion Hotels on Dec 4, 2023
Hi Linda,We apologize for the inconvenience this has caused. Please let the Front Desk staff know which day you would like housekeeping to attend to your room so they can get it scheduled and taken care of for you during your check in. To ensure that this won’t happen again, I have forwarded your comment to the team. Thank you again.

10/10 Excellent

Sharon

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pet-friendly property!
Stayed 1 night in Nov 2023
Response from Gold Country Inn and Casino by Red Lion Hotels on Nov 29, 2023
Hi Sharon, thank you so muchfor the kind words! We hope to see you again soon.

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Goo dining options, close to stores and down town
Stayed 2 nights in Nov 2023
Response from Gold Country Inn and Casino by Red Lion Hotels on Nov 29, 2023
Hi Ricardo, thank you for the positive rating and review! We look forward to seeing you again.

8/10 Good

Leo

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The room had no hot water. Warm water, yes, but not hot. The TV had to be tricked into working (comes on saying No Signal but if you press Guide you find it has one). One of the fixtures appeared to be making ready to fall off the wall. OTOH, the room was spacious and the wi-fi rocked.
Stayed 2 nights in Nov 2023
Response from Gold Country Inn and Casino by Red Lion Hotels on Nov 28, 2023
Thank you, Leo, for staying with us! We hope you enjoyed your time here and we look forward to seeing you again.

10/10 Excellent

Yaroslav, Bellevue

Stayed 2 nights in Oct 2023
Response from Gold Country Inn and Casino by Red Lion Hotels on Nov 23, 2023
Thank you, Yaroslav, for taking the time to leave us such a positive rating.

6/10 Okay

Lance

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Gold Country Inn and Casino by Red Lion Hotels on Nov 23, 2023
Hi Lance, thank you for the rating!

10/10 Excellent

Sharon

Business traveller, Travelled with pets
Liked: Staff & service, amenities, property conditions & facilities
Great pet-friendly property! Very reasonable rates, and pets are welcome in several main areas for bar, dining and casino enjoyment.
Stayed 1 night in Nov 2023
Response from Gold Country Inn and Casino by Red Lion Hotels on Nov 20, 2023
Hi Sharon, thank you so much for the positive rating and review! We look forward to seeing you next time!

10/10 Excellent

Sheri

Travelled with pets, Travelled with partner
Liked: Staff & service
The rooms were dated but comfortable. The check in staff were stellar. The exterior of the building is in dire need of upkeep as is the parking lot. There is a trailer park behind the buildings and the folks coming and going use the parking lot like a regular street, speeding through. The trailer park/RV park is a part of the property. Overall, we were comfortable and appreciate the pet friendly accomodations.
Stayed 1 night in Nov 2023
Response from Gold Country Inn and Casino by Red Lion Hotels on Nov 20, 2023
Thank you, Sheri, for the kind words and great rating! We hope to see you again the next time you are in town!

8/10 Good

Juan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Gold Country Inn and Casino by Red Lion Hotels on Nov 13, 2023
Thank you, Juan, for taking the time to leave us such a positive rating.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Gold Country Inn and Casino by Red Lion Hotels on Nov 6, 2023
Thank you David!

10/10 Excellent

Sharon

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property! They were having technical difficulties with their room keys, so they called me and sent me to their wonderful sister property across the street. No problems at all. Highly recommended!
Stayed 1 night in Nov 2023
Response from Gold Country Inn and Casino by Red Lion Hotels on Nov 3, 2023
Hi Sharon, thank you for your patience and understanding while we continue to fix this issue! We look forward to seeing you again, safe travels.

8/10 Good

Allen

Stayed 7 nights in Oct 2023
Response from Gold Country Inn and Casino by Red Lion Hotels on Nov 6, 2023
Hi Allen, thank you so much!

8/10 Good

Michael

Stayed 1 night in Oct 2023
Response from Gold Country Inn & Casino by Red Lion Hotels on Nov 20, 2023
Thank you, Michael!

8/10 Good

silke

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
first time review
Good experience, I would stay again.
Stayed 1 night in Oct 2023
Response from Gold Country Inn and Casino by Red Lion Hotels on Oct 27, 2023
Thank you Silke, we look forward to seeing you soon.

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was just wonderful…helpful, polite, felt very at home. And the bed was amazing!!! Perfect!
Stayed 1 night in Oct 2023
Response from Gold Country Inn and Casino by Red Lion Hotels on Oct 23, 2023
Thank you. Karen, for the positive rating and review! We hope to see you again soon.

10/10 Excellent

Joy

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
I liked the dog friendly environment
Stayed 2 nights in Oct 2023
Response from Gold Country Inn and Casino by Red Lion Hotels on Oct 23, 2023
Hi Joy, thank you for staying with us! We hope to see you and your fur baby again.

2/10 Terrible

David

Stayed 1 night in Oct 2023
Response from Gold Country Inn and Casino by Red Lion Hotels on Nov 14, 2023
Based on your rating, we understand we did not meet your expectations. From our lodging to our Food & Beverage or gaming, we strive to deliver an exceptional experience. If you are able to provide some feedback to us we would be greatful.

10/10 Excellent

Marcella

Travelled with group
Friendly staff
Stayed 1 night in Oct 2023
Response from Gold Country Inn and Casino by Red Lion Hotels on Oct 16, 2023
Hi Marcella, thank you for the kind rating and review! We hope to see you again soon.

10/10 Excellent

Clint

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visiting Family
Stayed 1 night in Oct 2023
Response from Gold Country Inn and Casino by Red Lion Hotels on Oct 16, 2023
Hi Clint, thank you so much for the great rating! We look forward to seeing you again.

2/10 Terrible

Terry

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Not staying there again
Service TERRIBLE gave me the wrong room. Coffee pot broke didnt teplace it Needs a make over wallpaper tearing. Outside tertible doors need paint ing.
Stayed 2 nights in Oct 2023
Response from Gold Country Inn and Casino by Red Lion Hotels on Oct 16, 2023
We greatly appreciate you taking the time to share your feedback. We pride ourselves on providing outstanding hospitality, and we’re sorry your experience didn’t match your expectations. I have forwarded your comment to the appropriate departments for further actions. Thank you again for staying with us and we do you will stay with us again in the future.

8/10 Good

Shana

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Gold Country Inn and Casino by Red Lion Hotels on Oct 27, 2023
Thank you for the great rating!

8/10 Good

Allen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable bed, spacious room and was very quiet
Stayed 5 nights in Oct 2023
Response from Gold Country Inn and Casino by Red Lion Hotels on Oct 16, 2023
Hi Allen, thank you for the positive rating and review, we look forward to seeing you again!

8/10 Good

Markae

Liked: Cleanliness, staff & service, property conditions & facilities
Good staff and very clean!
The staff and cleanliness are both great. The mattress was too soft for us and I had a miserable night.
Stayed 1 night in Oct 2023
Response from Gold Country Inn and Casino by Red Lion Hotels on Oct 16, 2023
Hi Markae, thank you for that rating and review. We want all guests to be comfortable and we apologize that your experience didn’t meet those expectations. While we take care of this, we do hope to see you again. Thank you again for staying with us.

10/10 Excellent

Sharon

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great and truly pet-friendly property! I really enjoyed my stay — and so did Nugget (my Shih Tzu).
Stayed 1 night in Oct 2023
Response from Gold Country Inn and Casino by Red Lion Hotels on Oct 12, 2023
Hi Sharon, thank you so much for the great rating and kind words! We are so happy to hear you and Nugget enjoyed your time with us and we hope to see you both again soon.

8/10 Good

Pamela

Travelled with partner
Liked: Staff & service, amenities
Older casino hotel but fairly quiet. Very smoky though. Our room was a non smoking room but it still smelled smoky. Our room was dark. It was an accessible room but the light switch in the bathroom was across the room. The casino is very small and really smoky. Limited dining. We went to the restaurant for coffee and dessert and they were out of everything except ice cream.
Stayed 1 night in Oct 2023
Response from Gold Country Inn and Casino by Red Lion Hotels on Oct 9, 2023
Hi Pamela, thank you for the rating and review! We will look into these and make the appropriate changes and or fixes. We do hope you will consider staying with us again.

10/10 Excellent

Cathy

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Great easy place to stay comfortable clean and quiet
Stayed 1 night in Oct 2023
Response from Gold Country Inn and Casino by Red Lion Hotels on Oct 5, 2023
Thank you, Cathy, for the positive rating and review! We look forward to seeing you next time.

8/10 Good

Allen

Stayed 2 nights in Oct 2023
Response from Gold Country Inn and Casino by Red Lion Hotels on Oct 9, 2023
Thank you, Allen, for the positive rating! We hope to see again.

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Overnight Road-trip Place
An acceptable place to stay. Nothing fancy. Rooms are clean and staff were very nice and accommodating. Perfect for a road trip overnight. Pets welcome! They are allowed in casino and cocktail lounge too! I would stay there again.
Stayed 1 night in Sep 2023
Response from Gold Country Inn and Casino by Red Lion Hotels on Oct 2, 2023
Thank you Laura for the positive rating and review! We are so happy to hear you enjoyed your time with us and we look forward to seeing you again soon.

10/10 Excellent

Sharon

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really super pet-friendly! Pets are welcome in the lounge, and you can get meals and use the casino too. Excellent!
Stayed 1 night in Sep 2023
Response from Gold Country Inn and Casino by Red Lion Hotels on Oct 27, 2023
Thank you, Sharon, for the positive rating and review!

6/10 Okay

Jim

Liked: Cleanliness, staff & service, room comfort
Old facility in need of renovation but clean. Friendly and accommodating staff. Pet friendly which was also nice. I wasn’t there to spend time in room!!
Stayed 2 nights in Sep 2023
Response from Gold Country Inn and Casino by Red Lion Hotels on Sep 27, 2023
Thanks Jim, we hope to see you next time!

8/10 Good

Michael

Stayed 2 nights in Sep 2023
Response from Gold Country Inn and Casino by Red Lion Hotels on Oct 16, 2023
Thank you for the positive rating Michael!

8/10 Good

Trena

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
stuff was helpful and friendly.
Stayed 1 night in Sep 2023
Response from Gold Country Inn and Casino by Red Lion Hotels on Sep 25, 2023
Thank you for the positive rating and review!

8/10 Good

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Gold Country Inn and Casino by Red Lion Hotels on Sep 27, 2023
Thank you for the positive rating Jane.