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Reviews of Baymont by Wyndham Elizabethtown

2.5 out of 5
Baymont by Wyndham Elizabethtown
209 Commerce Dr, Elizabethtown, KY

Reviews

7.8

Good

Rating 10 - Excellent. 358 out of 1001 reviews" "
Rating 8 - Good. 351 out of 1001 reviews" "
Rating 6 - Okay. 159 out of 1001 reviews" "
Rating 4 - Poor. 82 out of 1001 reviews" "
Rating 2 - Terrible. 51 out of 1001 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Liz

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The staff was amazing, always available, personable, helpful, the dream of customer service from the front desk to the breakfast staff and housekeeping. The location is perfect and easily walkable to multiple restaurants and right next to the interstate. The only thing that would have made it better would have been more comfortable beds and pillows.
Stayed 2 nights in Apr 2024
Response from Hotel Management on Apr 16, 2024
Thank you for taking the time to let us know what you enjoyed about our property and improvements we may need to make. Your feedback is very important to us Liz. I will definitely share your compliments with our staff. Also, I would like to apologize for any inconvenience you may have experienced with our beds during your recent stay. We hope you consider staying at our property again when visiting the Elizabethtown area.

8/10 Good

kristin

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
The bed was very comfortable and the coffee was great. Nice shower! Thanks for welcoming my dog.
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 13, 2024
Kristin,Thank you for taking your time to tell us about your recent visit to Baymont by Wyndham in Elizabethtown KY. It is always a pleasure to receive positive feedback from our valued guests! We are pleased to hear that you and your dog had an enjoyable stay with us! We would like to again, thank you for being our guest and invite you back in the future when your in our area!Sincerely,Hotel Management

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Restaurants around the property are very busy.
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 7, 2024
Patrick,Thank you for taking your time to tell us about your recent visit to Baymont by Wyndham in Elizabethtown KY. We are very pleased to learn that your stay with us was enjoyable, however, we also understand how busy the local restaurants can become and understand the frustration that can cause. Texas Roadhouse has now brought information on how our guests can sign in and wait at the hotel until they are called for table. We hope that will help combat some of the waiting issues for our guest! Here at Baymont, we continually strive to meet the needs and expectations of our valued guests! We would like to thank you for choosing Baymont by Wyndham, and we hope you will visit us again!

10/10 Excellent

Aaron, Alpharetta

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly and efficient front desk
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 6, 2024
Aaron,Thank you for taking your time to reach out to us about your recent stay at Baymont by Wyndham in Elizabethtown Ky. It is always a pleasure to receive positive feedback from our valued guests. We are pleased to learn that your stay with us was enjoyable, and that you found our staff to be friendly and efficient. We would like to thank you for being our guest and invite you back whenever you visit the area!

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property clean room. Only issue was coffee at breakfast was empty when we got there. Had to wait for a new pot to be brewed.
Stayed 1 night in Mar 2024
Response from Hotel Management on Apr 3, 2024
Thank you for taking the time to let us know what you enjoyed about our property and improvements we may need to make. Your feedback is very important to us Jeff. I do want to apologize for not having fresh coffee for you all when you got there. We hope you consider staying at our property again when visiting the Elizabethtown area.

8/10 Good

Heather

Liked: Cleanliness, staff & service
We were on a quick trip and drove until we wanted to stop. Online reservation was easy, it was the best deal in the area, and turned out to be lovely and quiet. The property is clearly older and could use some updating, but the best was comfortable. I was surprised at how quiet it was because it was a pretty full hotel, but I didn't have people banging doors or yelling in the hallway.
Stayed 1 night in Mar 2024
Response from Hotel Management on Apr 1, 2024
Thank you for taking the time to let us know what you enjoyed about our property and improvements we may need to make. Your very detailed feedback is very important to us Heather. We hope you consider staying at our property again when visiting the Elizabethtown area.

8/10 Good

Elizabeth

Stayed 1 night in Mar 2024
Response from Hotel Management on Apr 23, 2024
Elizabeth,Thank you for taking the time to rate the experience of your recent stay at Baymont by Wyndham in Elizabethtown KY. We are so happy to learn that your stay with us was enjoyable! We would like to thank you again for being our valued guest and invite you back in the future for all of your lodging needs!

10/10 Excellent

Rita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price was right and very convenient.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 29, 2024
Thank you for taking the time to rate our property Rita!! Your feedback is very important to us. I'm so glad we were able to accommodate what you were looking for. We’re glad you enjoyed your stay with us and hope you stay again when visiting the Elizabethtown area!

10/10 Excellent

Tawny

Liked: Cleanliness
Man at front desk was very nice and helpfuk
Stayed 2 nights in Mar 2024
Response from Hotel Management on Mar 26, 2024
Tawny,Thank you for taking the time to tell us about your recent experience at Baymont by Wyndham in Elizabethtown KY. It is always a pleasure to receive positive feedback from our valued guests! We are very happy to learn that your stay with us was enjoyable! We would like to thank you for being our guest, and invite you back for all of your future lodging needs!Sincerely,Autumn Berry Front Desk ManagerBaymont by Wyndham Elizabethtown KY

8/10 Good

NORMAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ok
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 25, 2024
Thank you for taking the time to let us know what you enjoyed about our property and improvements we may need to make. Your feedback is very important to us. We hope you consider staying at our property again when visiting the Elizabethtown area.

10/10 Excellent

Victoria, Mount Pleasant

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Expect a nice experience, stayed w family for night and was very impressed. Hot breakfast was a bonus.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 22, 2024
Victoria, Thank you for taking your time to tell us about your recent experience at Baymont by Wyndham in Elizabethtown Ky. It is always a pleasure to receive positive feedback from our valued guests! We are very pleased to learn that your stay with us was enjoyable! I will share your comments with my team who I know will be encouraged by your kind words! We would like to thank you for being our guest and invite you back in the future for all of your lodging needs!Sincerely,Autumn BerryFront Desk ManagerBaymont by Wyndham Elizabethtown KY

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great the hotel was very clean convenient for what we were in area for
Stayed 2 nights in Mar 2024
Response from Hotel Management on Mar 18, 2024
Thank you for taking the time to rate our property Kim! I can't wait to share your experience with our staff. Your feedback is very important to us. We’re glad you enjoyed your stay with us and hope you stay again when visiting the Elizabethtown area!

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convince
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 17, 2024
Eric,Thank you for talking the time to tell us about your recent experience with Baymont by Wyndham in Elizabethtown KY. It is always a pleasure to receive positive feedback from our valued guests! It is nice to hear that you appreciated the convince of our location while staying here. We would like to thank you for being our guest and invite you back for all of your future lodging needs!

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Slept well
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 16, 2024
Nancy,Thank you for taking the time to tell us about your recent experience with Baymont by Wyndham in Elizabethtown Ky. It is always a pleasure to receive positive feedback from our valued guests. We are pleased to hear that your stay was enjoyable and that you were able to sleep well. We would like to thank you for being our guest and invite you back for any of your future lodging needs.Sincerely,Autumn BerryFront Desk ManagerBaymont by WyndhamElizabethtown Ky

10/10 Excellent

Donald

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 18, 2024
Thank you for taking the time to rate our property Donald. Your feedback is very important to us. We’re glad you enjoyed your stay with us and hope you stay again when visiting the Elizabethtown area!

8/10 Good

Marilyn, Lexington

Travelled with family, Business traveller
Clean, comfortable
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 13, 2024
Marilyn,Thank you for taking the time to tell us about your recent stay at Baymont by Wyndham. It is always a pleasure to receive positive feedback from our valued guests! We are pleased to hear that your stay was clean, comfortable, and enjoyable! I will share your comment with our team whom I know will be just as pleased by your words, We would like to thank you for being our guest and invite you back for all of your future traveling and lodging needs.Sincerely,Autumn BerryFront Desk ManagerBaymont by Wyndham

6/10 Okay

Heather, Paducah

Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 23, 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Robert J

Stayed 1 night in Feb 2024
Response from Hotel Management on Mar 21, 2024
Thank you for taking the time to rate our property. Your feedback is very important to us. We’re glad you enjoyed your stay with us and hope you stay again when visiting the Elizabethtown area!

8/10 Good

Robert, Plymouth

Stayed 1 night in Feb 2024
Response from Hotel Management on Mar 20, 2024
Thank you for taking the time to rate our property. Your feedback is very important to us. We’re glad you enjoyed your stay with us and hope you stay again when visiting the Elizabethtown area!

10/10 Excellent

Teri, Pingree Grove

Stayed 1 night in Feb 2024
Response from Hotel Management on Mar 20, 2024
Thank you for taking the time to rate our property. Your feedback is very important to us. We’re glad you enjoyed your stay with us and hope you stay again when visiting the Elizabethtown area!

10/10 Excellent

Carolyn

Liked: Staff & service, property conditions & facilities
Wonderful staff
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 27, 2024
Carolyn,Thank you for taking the time to tell us about your experience with your recent stay at Baymont by Wyndham, in Elizabethtown KY. We love to hear positive feedback! I am especially pleased to learn that you found our staff to be kind and accommodating! I will share this with my staff who I know will be encouraged by your kind words as well. We would like to thank you for being our guest and invite you back in the future for all of your traveling and lodging needs! Sincerely,Autumn Berry Front Desk ManagerBaymont by WyndhamElizabethtown KY

8/10 Good

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
A little “worn”
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 14, 2024
Alexander,Thank you for taking the time to tell us about your recent. We love to hear feedback from our valued guest! We are happy to hear that your stay with us was enjoyable! We would like to thank you for being our guest and invite you back in the future for all of your traveling and lodging needs!Sincerely,Autumn BerryFront Desk Manager

10/10 Excellent

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities
I just liked it
Stayed 2 nights in Feb 2024
Response from Hotel Management on Feb 13, 2024
Beverly,Thank you for taking the time to tell us about your recent visit with Baymont by Wyndham in Elizabethtown Ky. We are so happy to learn that you enjoyed your stay at our facility! We would like to thank you for being our valued guest, and invite you back in the future for all of your traveling and lodging needs!Sincerely,Autumn BerryFront Desk Manager

8/10 Good

Barbara, Lakewood Ranch

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 4, 2024
Barbara,Thank you for your feedback on your recent stay with us! We love to hear feedback from our valued guests and appreciate your feedback very much. I am so happy to hear that you enjoyed your visit with us! We would like to thank you for being our guest and invite you back for all of your future traveling and lodging needs.Sincerely,Autumn BerryFront Desk Manager

6/10 Okay

Laquinta

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Hotel Management on Feb 3, 2024
Laquinta, We appreciate your feedback on your recent stay with us. I am saddened to hear that we were unable to meet your expectations. Always feel free to let us know what we can do to make your stay more enjoyable. 100% guest satisfaction is our ultimate goal! We would like to thank you for being our valued guest, and we hope you will give us another chance to better serve you in the future.Sincerely,Autumn BerryFront Desk Manager

8/10 Good

ROGER

Travelled with partner
Liked: Staff & service
Good price..the room was ok, but the bathroom floor was sticky one lamp in the bebroom is not working the shade on the other has a broken shade..
Stayed 1 night in Jan 2024
Response from Hotel Management on Feb 1, 2024
Roger,Thank you for taking the time to tell us about your recent stay with us. We love to hear feedback from our valued guests, and appreciate it very much! We are very happy to learn that you enjoyed your stay with us. We are looking forward to a remodel within the next year, which will include new furniture. We would like to thank you for being our guest and invite you back in the future to see the positive changes we are making!Sincerely,Autumn BerryFront Desk ManagerBaymont by Wyndham Elizabethtown KY

2/10 Terrible

Vaughn

Stayed 7 nights in Jan 2024
Response from Hotel Management on Jan 25, 2024
Thank you for taking the time to tell us about your recent experience. I am saddened to hear that we were unable to meet your expectations during your recent stay. Please rest assured, we take your concerns very serious, and appropriate measures will be taken to correct the problems. We would like to thank you for being our guest and hope you will give us another chance to better serve you in the future. Sincerely,Hotel Management

10/10 Excellent

Cindy

Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 25, 2024
Cindy,Thank you for reaching out to us about your recent stay! We love to hear feedback from our valued guests! We are pleased to learn that you enjoyed your recent stay with us and we hope you will return for all of your future traveling needs! Thank you for being our guest!Sincerely, Autumn BerryFront Desk Manager Baymont by WyndhamElizabethtown KY

10/10 Excellent

Norita

Liked: Cleanliness, staff & service, property conditions & facilities
Had an issue with the heat and was taken care of immediately. Its close to the interstate and restaurants are within walking distance. Great place
Stayed 1 night in Jan 2024
Response from Peter Tarrant, Jr. on Jan 8, 2024
Thank you for taking the time to rate our property. Your feedback is very important to us. We’re glad you enjoyed your stay with us and hope you stay again when visiting the Elizabethtown area!

10/10 Excellent

Rachel Plybon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Peter Tarrant, Jr. on Jan 8, 2024
Thank you for taking the time to rate our property. Your feedback is very important to us. We’re glad you enjoyed your stay with us and hope you stay again when visiting the Elizabethtown area!

10/10 Excellent

Carole

Stayed 1 night in Jan 2024
Response from Peter Tarrant, Jr. on Jan 8, 2024
Thank you for taking the time to rate our property. Your feedback is very important to us. We’re glad you enjoyed your stay with us and hope you stay again when visiting the Elizabethtown area!

2/10 Terrible

Melinda

Stayed 1 night in Dec 2023
Response from Peter Tarrant, Jr. on Jan 18, 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Catherine

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Peter Tarrant, Jr. on Jan 1, 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Sandy

Stayed 1 night in Dec 2023
Response from Peter Tarrant, Jr. on Dec 28, 2023
Thank you for taking the time to rate our property! We hope that you enjoyed your stay with us and will stay again when visiting the Elizabethtown area.

6/10 Okay

Sabrina

Travelled with family
Liked: Cleanliness, staff & service
Great location, close to the highway. It’s clean but needs the updates. Breakfast is included, not too many choices available unfortunately.
Stayed 1 night in Dec 2023
Response from Peter Tarrant, Jr. on Dec 26, 2023
Thank you for taking the time to let us know what you enjoyed about our property and improvements we may need to make. Your feedback is very important to us. We hope you consider staying at our property again when visiting the Elizabethtown area.

10/10 Excellent

Lecedric

Stayed 1 night in Dec 2023
Response from Peter Tarrant, Jr. on Jan 12, 2024
Thank you for taking the time to rate our property. Your feedback is very important to us. We’re glad you enjoyed your stay with us and hope you stay again when visiting the Elizabethtown area!

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Peter Tarrant, Jr. on Dec 20, 2023
Thank you for taking the time to rate our property. Your feedback is very important to us. We’re glad you enjoyed your stay with us and hope you stay again when visiting the Elizabethtown area!

10/10 Excellent

Anthony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Nice hotel
Stayed 1 night in Dec 2023
Response from Peter Tarrant, Jr. on Dec 20, 2023
Thank you for taking the time to rate our property. Your feedback is very important to us. We’re glad you enjoyed your stay with us and hope you stay again when visiting the Elizabethtown area!

10/10 Excellent

Claire, Dixon Springs

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Peter Tarrant, Jr. on Dec 18, 2023
Thank you for taking the time to rate our property! We hope that you enjoyed your stay with us and will stay again when visiting the Elizabethtown area.

6/10 Okay

Jennifer

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Didn't live up to expectations but decent stay
We booked this hotel for an overnight stay for a soccer tournament. It had a reasonable price, a pool, nice pictures, and decent reviews. Much of the rest of our team ended up booking here as well based on this. The people working reception were friendly and patient. But didn't convey important information. Like the fact that the pool was closed and we would need to walk to the hotel next door to use theirs. So we went to use the pool, found it shut down with a sign saying it was closed but not mentioning that there was another option. We only found out about that because teammates let us know. Then we went to the other hotel and they told us that we were supposed to have brought towels. And the pool there was way too small for 2 hotels worth of kids. Our room was pretty battered with gouges in the walls and the tub missing whole chunks of surface where it looked like some sort of non slip mat had been removed. There were scuff marks on walls and the bathroom door looked like the bottom had been shredded by a dog. The room and bedding were clean, though. We were near the elevator, too, and either that or the plumbing made shrieking or groaning noises every few minutes during the day. I didn't notice it at night while sleeping. Breakfast was decent, but they started serving it well before posted hours. Which would have been fantastic if we'd known about it, as we had to eat in a hurry to get to our soccer game. An extra 30 minutes would have been great!
Stayed 1 night in Nov 2023
Response from Peter Tarrant, Jr. on Dec 15, 2023
Thank you for taking the time to let us know what you enjoyed about our property and improvements we may need to make. Your feedback is very important to us. We hope you consider staying at our property again when visiting the Elizabethtown area.

8/10 Good

Cyber

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gentleman at the front desk was competent and efficient. It was quiet and clean. My only problem was there were lots of construction workers staying there and the early breakfast rush was simething else. They ran out of ham and eggs. Being gluten intolerant there was nothing fir me to eat.
Stayed 1 night in Dec 2023
Response from Peter Tarrant, Jr. on Dec 14, 2023
Thank you for taking the time to let us know what you enjoyed about our property and improvements we may need to make. Your feedback is very important to us. We hope you consider staying at our property again when visiting the Elizabethtown area.

6/10 Okay

Joanie

Disliked: Property conditions & facilities
Average
Stayed 1 night in Nov 2023
Response from Peter Tarrant, Jr. on Dec 5, 2023
Thank you for taking the time to rate our property! We hope that you enjoyed your stay with us and will stay again when visiting the Elizabethtown area.

10/10 Excellent

Edward A.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk employee was great and friendly.
Stayed 1 night in Nov 2023
Response from Peter Tarrant, Jr. on Dec 5, 2023
Thank you for taking the time to rate our property. Your feedback is very important to us. We’re glad you enjoyed your stay with us and hope you stay again when visiting the Elizabethtown area!

4/10 Poor

Jace

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Peter Tarrant, Jr. on Dec 5, 2023
Thank you for taking the time to rate our property! We hope that you enjoyed your stay with us and will stay again when visiting the Elizabethtown area.

10/10 Excellent

Kaeleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff! They go out of their way to make you feel comfortable and welcome!
Stayed 1 night in Nov 2023
Response from Peter Tarrant, Jr. on Nov 29, 2023
Thank you for taking the time to rate our property. Your feedback is very important to us. We’re glad you enjoyed your stay with us and hope you stay again when visiting the Elizabethtown area!

8/10 Good

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Peter Tarrant, Jr. on Dec 18, 2023
Thank you for taking the time to rate our property! We hope that you enjoyed your stay with us and will stay again when visiting the Elizabethtown area.

10/10 Excellent

Rita

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Did not use amenities Very friendly staff
Stayed 1 night in Nov 2023
Response from Peter Tarrant, Jr. on Nov 24, 2023
Thank you for taking the time to rate our property. Your feedback is very important to us. We’re glad you enjoyed your stay with us and hope you stay again when visiting the Elizabethtown area!

2/10 Terrible

David

Business traveller, Travelled with pets, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Shower broken Could hear people walking upstairs Walking not running! Never again Pay more money at Hampton or Hilton not this stuff snymore
Stayed 1 night in Nov 2023
Response from Peter Tarrant, Jr. on Nov 16, 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

ROBERT

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Peter Tarrant, Jr. on Nov 14, 2023
Thank you for taking the time to rate our property! We hope that you enjoyed your stay with us and will stay again when visiting the Elizabethtown area.

6/10 Okay

John

Stayed 1 night in Nov 2023
Response from Peter Tarrant, Jr. on Nov 30, 2023
Thank you for taking the time to let us know what you enjoyed about our property and improvements we may need to make. Your feedback is very important to us. We hope you consider staying at our property again when visiting the Elizabethtown area.