Breakfast, lunch, dinner served; international cuisine
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Reviews of Sirikwa Hotel

3 out of 5
Sirikwa Hotel
Oloo Street, CBD, Eldoret

Reviews

5.8
Rating 10 - Excellent. 0 out of 15 reviews" "
Rating 8 - Good. 6 out of 15 reviews" "
Rating 6 - Okay. 3 out of 15 reviews" "
Rating 4 - Poor. 4 out of 15 reviews" "
Rating 2 - Terrible. 2 out of 15 reviews" "

6.4/10

Cleanliness

6.4/10

Staff & service

6.0/10

Amenities

4.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Annette, NAIROBI

Stayed 2 nights in Apr 2023

8/10 Good

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They are yet to get confirmation from hotels.com on payment
Stayed 1 night in Apr 2023

8/10 Good

Karolis

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Okay for a short stay
Nice hotel overall, but looks old and worn-out. Ok for a short stay
Stayed 1 night in Mar 2021

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Wifi was very weak in the room. Shower curtain in the shower to short, so water spilled on the floor. Mosquito net didn’t fully cover the bed area.
Stayed 1 night in Jan 2021
Response from JC on Feb 24, 2021
We are sorry you faced the issues raised in our hotel. We will work on resolving them to ensure you have a great stay next time

4/10 Poor

Verified traveller

Business traveller
Disliked: Amenities, property conditions & facilities
Nice location. Bad experience while checking in and checking out.
Stayed 1 night in Nov 2019
Response from RW on Nov 13, 2019
Thank you very much for providing us with your feedback.We are sorry bout the check in and check out and we will ensure that this will not happen to our future guests.

6/10 Okay

Verified traveller

Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2019
Response from RW on Sep 24, 2019
Thank you very much for taking your time to give us feedback.We are happy that you were provided with satisfying services that were as per your expectations.

8/10 Good

Moses

Stayed 1 night in Aug 2019

2/10 Terrible

Imura

Check in process was terrible.
Stayed 1 night in May 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Sirikwa Hotel
-Older hotel -Hot Water was not always working -Excellent food
Stayed 2 nights in Dec 2018
Response from CS on Dec 19, 2018
Thank you for your feedback

4/10 Poor

Athol

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a hotel for Business traveller.
Very disappointed with standards of welcome, service upkeep of rooms. My booking was 'cancelled' due to a government ministers meeting in Eldoret. Without any notice my booking was cancelled and I was offered one of the basic family rooms if I wanted to stay. I had booked a 'deluxe' room which was confirmed and paid for at time of booking. Expectations were for a in room refrigerator, tea and coffee maker, air-conditioning. None were supplied and the room was on 4th floor - no elevators. The general condition of the room was very poor. No compensation was offered and my protests were met with indifference. I could not recommend this hotel as a hotel that delivers what it shows on the internet. Very disappointing stay.
Stayed 2 nights in Sep 2018
Response from Faith on Oct 11, 2018
Hello Our sincere apologies for the bad experience. We appreciate your feedback and from it we look forward to doing better next time so as to accommodate your expectations.

2/10 Terrible

Timothy

Disliked: Cleanliness, staff & service, property conditions & facilities
Not a pleasant experience
There was a complication with the check in and was made to wait for two hours while they sorry it out. I was given a room I didn’t book (less quality room). Although everything was booked “guaranteed” and paid for they made me and several other guests with the same issue feel like we were in the wrong. Will not stay here again and do not recommend.
Stayed 2 nights in Sep 2018
Response from Faith on Oct 11, 2018
Hello Our sincere apologies for the bad experience. We appreciate your feedback and from it we look forward to doing better next time so as to accommodate your expectations.

8/10 Good

Mica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant old school hotel
The Sirikwa is an older hotel, but it is solidly built and has been kept up. The staff is accommodating and the grounds loverly. The dining room is clean, well-lit and pleasant. Although the survey forced me to rate the local area, I have no idea about it. We arrived late and left early.

4/10 Poor

MKS, Nairobi

Disliked: Staff & service, property conditions & facilities, room comfort
High Potential wasted
Staff are very weak both technically and in terms of social skills. For example even the F&B Supervisor seemed to lack even the most basic knowledge about wines! They badly need training in both aspects.
Stayed 2 nights in Aug 2017

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Must have seen better days
This hotel must have seen better days, but currently its more rundown, although having said that the staff at the hotel are very friendly and helpful. The description of the rooms on Hotel.com is wrong. Non of the rooms have air conditioning, the floors seem to be sticky, the condition of the bathroom is just about tolerable. Overall the hotel does not seem to impress, even after i changed from standard double room to a "VIP" room.

8/10 Good

Tuula

Stayed 1 night in Oct 2023