Title: Hotel Santa Maria de las Aguas Peñol - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Santa Maria de las Aguas Peñol Beachfront, with outdoor pool ![Outdoor pool, open 9:00 AM to 8:00 PM, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/20000000/19110000/19106900/19106803/49edc84b.jpg?impolicy=resizecrop&rw=598&ra=fit) ![1 bedroom, minibar, in-room safe, free WiFi](https://images.trvl-media.com/lodging/20000000/19110000/19106900/19106803/9aeef98b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception hall](https://images.trvl-media.com/lodging/20000000/19110000/19106900/19106803/491ebf0f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Premium Suite, Jetted Tub, Lake View | View from room](https://images.trvl-media.com/lodging/20000000/19110000/19106900/19106803/fcb1df2f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Free daily full breakfast](https://images.trvl-media.com/lodging/20000000/19110000/19106900/19106803/5632af51.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Santa Maria de las Aguas Peñol offers a perfect balance of activity and relaxation. Guests enjoy the private beach, order refreshing drinks at the swim-up or poolside bar, and explore the lake with kayaking adventures or guided boat tours. 6.8 ## Popular amenities - Hot tub - On private beach - Gym - Pool - Bar - 24/7 front desk ## Room options ### Check availability for these dates Tonight [Nov. 22 - Nov. 23](https://www.expedia.ca/Hotel-Search?startDate=2025-11-22&endDate=2025-11-23&selected=19106803&PinnedHotelID=19106803&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-22&endDate=2025-11-23&selected=19106803&PinnedHotelID=19106803&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 23 - Nov. 24](https://www.expedia.ca/Hotel-Search?startDate=2025-11-23&endDate=2025-11-24&selected=19106803&PinnedHotelID=19106803&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-23&endDate=2025-11-24&selected=19106803&PinnedHotelID=19106803&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 28 - Nov. 30](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=19106803&PinnedHotelID=19106803&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=19106803&PinnedHotelID=19106803&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec. 5 - Dec. 7](https://www.expedia.ca/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=19106803&PinnedHotelID=19106803&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=19106803&PinnedHotelID=19106803&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 11 of 11 rooms ![Classic Double Room, 1 Double Bed, Accessible, Garden View](https://images.trvl-media.com/lodging/20000000/19110000/19106900/19106803/d7df73ce.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Double Room, 1 Double Bed, Accessible, Garden View ### Highlights Free cribs/infant beds Refrigerator Flat-screen TV Ceiling fan Separate bedroom Private bathroom Minibar Satellite channels - 194 sq ft - Sleeps 2 - 1 Double Bed ![1 bedroom, minibar, in-room safe, free WiFi](https://images.trvl-media.com/lodging/20000000/19110000/19106900/19106803/9aeef98b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room, Balcony ### Highlights Furnished balcony Free cribs/infant beds Refrigerator Flat-screen TV Ceiling fan Separate bedroom Private bathroom Minibar - 194 sq ft - Sleeps 2 - 1 Double Bed ![Double Room, Mountain View](https://images.trvl-media.com/lodging/20000000/19110000/19106900/19106803/9b56dca1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room, Mountain View ### Highlights Refrigerator Flat-screen TV Separate bedroom Ceiling fan Private bathroom Minibar Satellite channels In-room safe - 194 sq ft - Sleeps 2 - 1 Double Bed ![1 bedroom, minibar, in-room safe, free WiFi](https://images.trvl-media.com/lodging/20000000/19110000/19106900/19106803/3cb178d3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Triple Room, 1 Bedroom, Balcony, Lakeside ### Highlights Furnished balcony Refrigerator Flat-screen TV Ceiling fan Separate bedroom Private bathroom Minibar Satellite channels - 194 sq ft - 1 bedroom - Sleeps 2 - 1 Double Bed and 1 Twin Bed ![Family Room, Multiple Beds, Accessible, Garden View](https://images.trvl-media.com/lodging/20000000/19110000/19106900/19106803/94df1ec0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room, Multiple Beds, Accessible, Garden View ### Highlights Furnished patio Refrigerator Flat-screen TV Separate bedroom Ceiling fan Private bathroom Minibar Satellite channels - 194 sq ft - Sleeps 6 - 2 Double Beds and 2 Twin Beds ![Family Room, Lake View](https://images.trvl-media.com/lodging/20000000/19110000/19106900/19106803/9ecf072f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room, Lake View ### Highlights Refrigerator Flat-screen TV Ceiling fan Separate bedroom Private bathroom Minibar Satellite channels In-room safe - 700 sq ft - 1 bedroom - Lake view - Sleeps 2 - 2 Double Beds and 2 Twin Beds ![Signature Room, Lake View](https://images.trvl-media.com/lodging/20000000/19110000/19106900/19106803/fecec9a4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Signature Room, Lake View ### Highlights Refrigerator Flat-screen TV Ceiling fan Separate bedroom Private bathroom Minibar Satellite channels In-room safe - 374 sq ft - 1 bedroom - Lake view - Sleeps 5 - 2 Double Beds and 1 Twin Bed ![Premium Suite, Jetted Tub, Lake View](https://images.trvl-media.com/lodging/20000000/19110000/19106900/19106803/c7bfd2f1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Suite, Jetted Tub, Lake View ### Highlights Furnished balcony Refrigerator Flat-screen TV Ceiling fan Separate bedroom Jetted bathtub Shower/tub combination Private bathroom - 431 sq ft - 1 bedroom - Lake view - Sleeps 5 - 1 Double Bed, 1 Twin Trundle Bed and 1 King Bed ![Basic Double Room, 1 Double Bed, Accessible, Private Bathroom](https://images.trvl-media.com/lodging/20000000/19110000/19106900/19106803/73c19e67.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Basic Double Room, 1 Double Bed, Accessible, Private Bathroom ### Highlights Free cribs/infant beds Refrigerator Flat-screen TV Ceiling fan Separate bedroom Shower/tub combination Private bathroom Minibar - 194 sq ft - Sleeps 2 - 1 Double Bed ![Basic Room, 1 Bedroom, Private Bathroom](https://images.trvl-media.com/lodging/20000000/19110000/19106900/19106803/84bc4c82.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Basic Room, 1 Bedroom, Private Bathroom ### Highlights Refrigerator Flat-screen TV Ceiling fan Separate bedroom Private bathroom Minibar Satellite channels In-room safe - 237 sq ft - 1 bedroom - Sleeps 2 - 1 Double Bed and 1 Large Twin Futon ![Luxury Suite, 1 Bedroom, Hot Tub, Lake View | Balcony view](https://images.trvl-media.com/lodging/20000000/19110000/19106900/19106803/8d7a7a07.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Suite, 1 Bedroom, Hot Tub, Lake View ### Highlights Furnished balcony Private hot tub Kitchen Refrigerator Flat-screen TV Ceiling fan Separate bedroom Jetted bathtub - 1292 sq ft - 1 bedroom - Lake view - Sleeps 2 - 1 King Bed, 1 Double Bed and 1 Double Futon ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FEl-Penol-Hotels-Hotel-Santa-Maria-De-Las-Aguas-Penol.h19106803.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FEl-Penol-Hotels-Hotel-Santa-Maria-De-Las-Aguas-Penol.h19106803.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C6.20312%2C-75.18992&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=cpWxwm1LApLmV2iwXrFkB5n1ixU=) Kilometro 7 Via Peñol-Guatape, 50Mts Antes del Restaurante el Llanerito, El Peñol, Antioquia, 053857 #### What's nearby - Peñol-Guatapé Reservoir - 1 min walk - 0.0 km - Rock of Guatapé - 6 min drive - 4.7 km - Parque Comfama - 7 min drive - 5.7 km - Piedra del Marial - 23 min drive - 15.0 km - Llanogrande Mall - 59 min drive - 35.8 km #### Getting around - Jose Maria Cordova Intl. Airport (MDE) - 115 min drive #### Restaurants - ‪ParadorTuristico La Casa del Café - ‬3 min drive - ‪Alex Parrilla - ‬6 min drive - ‪Típicos El Peñol - ‬5 min drive - ‪Villa Zocalo - ‬9 min drive - ‪Pier 72 Restaurante - ‬7 min drive ## About this property ### Hotel Santa Maria de las Aguas Peñol Upscale hotel by the lake At Hotel Santa Maria de las Aguas Peñol, you can look forward to free full breakfast, a swim-up bar, and a poolside bar. With a private beach, sun loungers, and fishing, this hotel is the perfect place to soak up some sun. For some rest and relaxation, visit the steam room or the hot tub. Enjoy the 24-hour gym, as well as activities like boat tours, water skiing, and rowing/canoeing. In addition to a terrace and a garden, guests can connect to free in-room WiFi. You'll also enjoy perks such as: - An outdoor pool along with sun loungers, pool umbrellas, and a swim-up bar - Free self parking - Bike rentals, an area shuttle, and express check-out - Express check-in, a 24-hour front desk, and a TV in the lobby Room features All guestrooms at Hotel Santa Maria de las Aguas Peñol include amenities such as free WiFi, safes, and minibars. Other conveniences in all rooms include: - 32-inch flat-screen TVs with satellite channels - Refrigerators, ceiling fans, and daily housekeeping ## Similar properties ![Suite (Imperial Panoramica) | View from room](https://images.trvl-media.com/lodging/12000000/11470000/11460500/11460462/d3f1a4f4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Los Recuerdos Guatapé - Pool - Kids pool - Free WiFi - Restaurant 8.2 Very good 578 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-06&endDate=2025-12-07&selected=11460462&PinnedHotelID=11460462&HadPinnedHotel=true®ionId=-1&adults=2) ![2 bedrooms, premium bedding, pillowtop beds, minibar](https://images.trvl-media.com/lodging/90000000/89540000/89536000/89535914/48090d69.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### La Pausa Hotelbistro El Peñol - Breakfast included - Spa - Pet-friendly - Parking included 9.4 Exceptional 34 reviews CA $217 CA $217 total Nov 24 - Nov 25 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-24&endDate=2025-11-25&selected=89535914&PinnedHotelID=89535914&HadPinnedHotel=true®ionId=-1&adults=2) ![Reception](https://images.trvl-media.com/lodging/84000000/83790000/83781200/83781113/bdab8eed.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Tau House Guatapé - 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Free WiFi - 24/7 front desk 9.2 Wonderful 11 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-06&endDate=2025-12-07&selected=113334502&PinnedHotelID=113334502&HadPinnedHotel=true®ionId=-1&adults=2) ![Deluxe Cabin, 1 Queen Bed, Lake View](https://images.trvl-media.com/lodging/88000000/87380000/87373000/87372919/77a6ca24.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Glamping The Mountain Guatapé - Breakfast included - Spa - Free WiFi - Restaurant 9.4 Exceptional 10 reviews CA $183 CA $183 total Nov 24 - Nov 25 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-24&endDate=2025-11-25&selected=87372919&PinnedHotelID=87372919&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/43000000/42300000/42299200/42299153/a88c6d82.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Verony Guatape Guatapé - Pool - Breakfast included - Kids pool - Parking included 8.2 Very good 111 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-06&endDate=2025-12-07&selected=42299153&PinnedHotelID=42299153&HadPinnedHotel=true®ionId=-1&adults=2) ![Rooftop terrace](https://images.trvl-media.com/lodging/49000000/48540000/48540000/48539935/2c60c08f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Santorini Guatapé - Pool - Free WiFi - Restaurant - Breakfast available 8.4 Very good 66 reviews CA $94 CA $94 total Nov 23 - Nov 24 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-23&endDate=2025-11-24&selected=48539935&PinnedHotelID=48539935&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/69000000/68020000/68016400/68016330/4a98ba1f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Soy Local Guatapé El Peñol - Breakfast included - Pet-friendly - Free WiFi - Restaurant 8.0 Very good 49 reviews CA $49 CA $49 total Nov 24 - Nov 25 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-24&endDate=2025-11-25&selected=68016330&PinnedHotelID=68016330&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Area shuttle (surcharge) - Free self parking on site - Wheelchair-accessible parking available ### Food and drink - Free full breakfast available daily 8:00 AM to 10:00 AM - A poolside bar - A restaurant - A swim-up bar ### Things to do - 24-hour gym - Arcade/game room - Bicycle rentals - Boat tours - Fishing - Helicopter/airplane tours - Hot tub - Kayaking - Motor boating - Outdoor pool - Personal motorized watercraft - Playground - Rowing/canoeing - Ski equipment rentals - Steam room - TV in common areas - Water skiing ### Family friendly - Arcade/game room - In-room refrigerator - Laundry facilities - Outdoor pool - Playground ### Conveniences - 24-hour front desk - Laundry facilities - Luggage storage ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Tour and ticket assistance ### Business services - Business center - Meeting room ### Outdoors - Barbecue grill - Beach loungers - Garden - On a private beach - On the bay - Picnic area - Pool loungers - Pool umbrellas - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Wheelchair accessibility - Wheelchair-accessible parking - Wheelchair-accessible path of travel ### More - 5 buildings - Banquet hall - Built in 2015 ## Room amenities ### Bathroom - Free toiletries - Hair dryer (on request) - Towels provided ### Entertainment - 32-inch flat-screen TV with satellite channels ### Food and drink - Minibar - Refrigerator ### More - Ceiling fan - Safe ## Policies ### Check-in Check-in time starts at 3:00 PM Contactless check-in available Express check-in available Minimum check-in age: 18 ### Check-out Check-out before noon Contactless check-out available Express check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service). We have included all charges provided to us by the property. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Safety features at this property include a fire extinguisher, a security system, and a first aid kit This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance. Pool access available from 9:00 AM to 8:00 PM Only registered guests are allowed in the guestrooms ### Property is also known as Hotel Santa Maria las Aguas Peñol El Penol Hotel Santa Maria las Aguas Peñol Santa Maria las Aguas Peñol El Penol Santa Maria las Aguas Peñol Hotel ta ia las Aguas Peñol Santa Maria De Las Aguas Penol Hotel Santa Maria de las Aguas Peñol Hotel Hotel Santa Maria de las Aguas Peñol El Peñol Hotel Santa Maria de las Aguas Peñol Hotel El Peñol ## Frequently asked questions ### Does Hotel Santa Maria de las Aguas Peñol have a pool? > Yes, this property has an outdoor pool. Pool access is from 9:00 AM–8:00 PM. ### How much does it cost to stay at Hotel Santa Maria de las Aguas Peñol? > As of Nov 22, 2025, prices found for a 1-night stay for 2 adults at Hotel Santa Maria de las Aguas Peñol on Dec 4, 2025 start from CA $101.9, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/El-Penol-Hotels-Hotel-Santa-Maria-De-Las-Aguas-Penol.h19106803.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Hotel Santa Maria de las Aguas Peñol pet-friendly? > No, pets are not allowed at this property. ### How much is parking? > Self parking is free at this property. ### What time is check-in at Hotel Santa Maria de las Aguas Peñol? > Check-in begins at 3:00 PM. ### What time is check-out at Hotel Santa Maria de las Aguas Peñol? > Check-out is at noon. ### Where is Hotel Santa Maria de las Aguas Peñol located? > This El Peñol hotel is on the beach, 2.8 mi (4.4 km) from Rock of Guatapé, and within 6 mi (10 km) of Peñol-Guatapé Reservoir and Plazoleta de los zocalos. Parque Comfama and Old Peñol Replica are also within 6 mi (10 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hotel Santa Maria de las Aguas Peñol Reviews 6.8 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 14 8 - Good 6 6 - Okay 7 4 - Poor 3 2 - Terrible 8 ### 7.6/10 Cleanliness ### 7.2/10 Staff & service ### 7.4/10 Amenities ### 7.0/10 Property conditions & facilities ### 6.6/10 Eco-friendliness ### 8/10 Good #### Camilo Sep 10, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Comfortable property that is well kept and has good amenities. Staff was always very pleasant. The main downside was distance from el Peñol and Guatape. Overall good value property. ##### Camilo Stayed 1 night in Sep 2023 ### 10/10 Excellent #### Marvin Dec 2, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice place the only problem they dont accept payment by expedia before to get in the hotel i had to pay again when i showed up at counter ##### Marvin ### 6/10 Okay #### Cindy Jan 22, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Property is amazing but did not get the room that we saw and booked gave us a different room and wanted to change us more money ##### Cindy Stayed 1 night in Jan 2023 ### 2/10 Terrible #### Eskarlet Jan 9, 2023 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Expensive and poor attention Horrible experience, extra charges, the Hotel was shut off water, room wasn’t same as pictures out of Penol view and uncomfortable, check in team was very slow more than 45 minutes check in, they charge for kids event room hace capacity but do not bring extra blankets and towels ##### Eskarlet Stayed 2 nights in Jan 2023 ### 2/10 Terrible #### Verified traveller May 2, 2024 Disliked: Staff & service, room comfort #### Terrible experience... The hotel was disappointing and the staff was a nightmare to deal with. Totally unhelpful, and to anyone planning on booking and paying through Hotels.com or an Expedia partner -- or probably any other website -- be prepared to pay a huge additional cost at the property when you check-in. You will pay here on the website when you book the reservation, and then the hotel will charge you separately for your room, on the basis that Expedia only charged you to make the reservation. They will also do everything in their power to make you pay the 19% tax that is only supposed to be charged to Colombian residents. Oh, and Hotels.com/Expedia won't help. The rooms themselves resemble those in hostels. This is not a special occasion hotel, this is an everywhere-else-is-booked hotel. ##### Verified traveller Stayed 1 night in Apr 2024 ### 2/10 Terrible #### Andrew A Sep 17, 2023 Liked: Cleanliness, property conditions & facilities Disliked: Staff & service I booked and did a prepaid reservation via Expedia for this property for my husband. I received an email confirmation showing that it was fully paid as well as verifying the funds were withdrawn from my credit line. When my husband, who was not feeling well in the first place arrived he was told that the reservation was canceled… even though we have a fully paid receipt from Expedia from the hotel. He ended up having to pay again just to get in a room to get some sleep. I reached out to Expedia for resolution, and they said they were unable to reach the hotel as the office was closed. I hold both Expedia and the hotel responsible for the situation and once he checks out I will work via my credit card for resolution. I have been in the travel industry for over 30 years, and currently work at an airline and part time at a hotel in the front desk capacity. There is definitely a mistake here and no one wants to be responsible. I have never had such a bad experience with Expedia. I am not at the property, but my husband said the staff was uncaring, on empathetic, and unprofessional. ##### Andrew A Stayed 1 night in Sep 2023 ### 6/10 Okay #### Damian Jan 28, 2024 Disliked: Property conditions & facilities Falta de mantenimiento la habitacion ##### Damian Stayed 1 night in Jan 2024 ### 6/10 Okay #### Yuliana a Aug 26, 2023 Disliked: Room comfort En general bien, pero demasiado tramite para el chein y chekout, y nos dijeron que era hasta la 1 y en el hotel nos sacaron a las 12 del dia ![](https://a.travel-assets.com/ugc/hotel-reviews/DA8BC229FCA76D8186E86244634D57428B9C30F31693058202233.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Yuliana a Stayed 1 night in Aug 2023 ### 10/10 Excellent #### Tashika Jul 30, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Espectacular todo y la vista lo unico q recomendaria seria las camas un poco mas comodas ya wue son un poco duras ##### Tashika Stayed 4 nights in Jul 2023 ### 10/10 Excellent #### Andres Jul 25, 2023 Liked: Staff & service, property conditions & facilities, room comfort #### Muy bueno El hotel es muy lindo, tiene una ubicación espectacular, la piscina es muy bonita, grande, amplia, 2 Jqcuzzis espectaculares, los meseros van hasta la zona de piscinas y te atienden y llevan los pedidos sin ningún problema. ##### Andres Stayed 1 night in Jul 2023 ### 10/10 Excellent #### norby Jul 23, 2023 Liked: Cleanliness, staff & service Los jardines . Me encantaron la vista que tienes desde diferentes ángulos divinas . 🌺🌺🌺 ##### norby Stayed 3 nights in Jul 2023 ### 10/10 Excellent #### Verified traveller Jun 18, 2023 Liked: Cleanliness, property conditions & facilities, room comfort #### Mucho por mejorar en lo administrativo. El check in terrible, es un problema el pago si no realizas el pago con tarjeta propia, ojo con reservar por la página, cuando llegas te hacen otros cobros adicionales además, la habitación que reservas no es la misma que te dan, el check out a las 12 muy temprano, el hotel hermoso, la comida deliciosa, la vista demasiado linda, el personal que atiende amable y educado, muy buena atencion la piscina muy sucia. ##### Verified traveller Stayed 2 nights in Jun 2023 ### 10/10 Excellent #### CLAUDIA Jun 13, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Excelente lugar para desconectarse y descansar, maravillosa visita, para pasar unos días muy agradables. ##### CLAUDIA Stayed 1 night in Jun 2023 ### 2/10 Terrible #### Linda Apr 25, 2023 Disliked: Amenities, property conditions & facilities Lastimosamente son muy abusivos con los turistas y simpre quieren robar del resto súper tranquilo ##### Linda Stayed 2 nights in Apr 2023 ### 4/10 Poor #### J Feb 26, 2023 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nl hay derecho A pesar que nos comunicamos que no podriamos llegar por la via de Bogota a Guatape cerrada por grave accidente, y que dependia de la hora en que retiraran la tractomula volteada. Sien la reserva del 24 a el 25 hasta medio dia, al llegar sabado 25 en la mañana no habia habitacion todo full, pero si realizaron el cargo a mi tarjeta. Solicito el reintegro de dicho pago ##### J Stayed 1 night in Feb 2023 ### 6/10 Okay #### Nubia Nov 20, 2022 Liked: Property conditions & facilities El lugar es hermoso, no ceden asi llegues cansado y pidas que te cobren por hora adelnatada la habitacion el desyauno lo misko todos los dias y racionado si llegas tarde tienes que esperar hasta que el encargado se le ocurra abrir y si se va el agua en el poblado el hotel no cuenta con cisterna y te dicen jay que esperar y solucionan el problema con dos jotellas de agua el acesso al hotel es demasiado oscuro de noche y de dificil acesso, no hicieron la limpieza de mi habitacion y no se termino el jugo del buffet y ya no habia mas el cafe lo mismo tenias que pedir a la carta y pagarlo el lugar en si es hermoso se metio una araña gigante ami habitacion no habia quien de mantenimiento la sacara a como pudimos la sacamos el lugar es hermoso pero la atencion no. ##### Nubia Stayed 1 night in Nov 2022 ### 2/10 Terrible #### Verified traveller Jul 22, 2021 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Pésima atención al cliente, no recomendado Pesima experiencia. El hotel realizó un cargo indebido a la tarjeta, a lo que me comuniqué con el administrador y prometió arreglar lo sucedido y nunca mas volvio a contestar mis llamadas, todos los dias envío un correo y nunca me responden. Haré la denuncia ante la SIC, pero recomiendo no tomar este hotel. Hay muy buenas opciones cerca. ##### Verified traveller Stayed 3 nights in Jul 2021 ### 4/10 Poor #### Eduardo Dec 21, 2020 Liked: Cleanliness Disliked: Room comfort Parquedero incomodo. Habitación pequeña y poco confortable. Nevera ruidosa. Habitación sin vista agradable. Personal atento. Nada memorable. ##### Eduardo Stayed 1 night in Dec 2020 ### 2/10 Terrible #### Miguel Dec 1, 2020 Disliked: Staff & service #### No info about foreigners documents I was there and they ask for my girlfriends passport, she didn't have it an we were rejected. They don't publish the documents required in their web page. ##### Miguel Stayed 1 night in Nov 2020 ### 8/10 Good #### JOSE FERNANDO Jan 6, 2020 Liked: Cleanliness, staff & service El acceso al lugar es complicado le falta invertir en contener una mejor carretera al hotel 🏨 me parecían con mucha humedad y lo accesorios de baño deberían de ser gratuitos no los cobraron ##### JOSE FERNANDO Stayed 2 nights in Jan 2020 ### 10/10 Excellent #### Verified traveller Jan 17, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Ein sehr schöner Platz mit wunderbarem Blick, leider war der Außenpool noch nicht fertig, aber das wird wohl ganz bald soweit sein. Kann man nur empfehlen. ##### Verified traveller Stayed 4 nights in Dec 2018 ### 10/10 Excellent #### Verified traveller Jan 14, 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The view and location were awesome really enjoyed every moment ##### Verified traveller Stayed 2 nights in Jan 2019 ### 2/10 Terrible #### Verified traveller Jan 10, 2019 Liked: Cleanliness Disliked: Staff & service, property conditions & facilities El acceso al hotel desde el principio fue problematico, y durante toda la estadia del hotel adiccionalmente tenia una reserva por otra plataforma y apenas llegue al hotel, comunique que la reserva era inviable con el fin de informar de que la tarjeta que estaba de respaldo se habia vencido y que las fechas establecidas no eran correctas. a lo que la recepcionista del hotel nos dio el visto bueno. pero dias despues nos realizaron el cobro. ##### Verified traveller Stayed 3 nights in Nov 2018 ### 6/10 Okay #### Issa, japan Nov 4, 2018 Liked: Staff & service 夜、12時過ぎに到着したが、スタッフがホテルの前に迎えに来てくれた。泉の景色が綺麗。 ピエドラデルペニョールまで、当日お願いして、船で送り届けてくれた。ホテルでは、通貨両替不可。 ホテル前の道が工事中の為、５分程度足場の悪い上り坂を歩く必要がある。チェックイン前に部屋の窓が開いていたので、虫の死骸が1匹転がっていた。 シャワーのお湯がなかなか出ない。お湯が出たと思ったら、１分しか持たず、また冷水が４分ぐらい続き、そのパターン繰り返し。 ##### Issa Stayed 1 night in Nov 2018 ### 10/10 Excellent #### Harris Mar 28, 2018 Liked: Cleanliness, staff & service, room comfort #### Beautiful & Great Value Beautiful hotel with a good kitchen. A difficult driveway, but worth it for the nature scene that the hotel sits in. ##### Harris ## Expedia's Latest Trends ### Hotels > [All Inclusive Resorts and Hotels in Toronto](https://www.expedia.ca/Toronto-Hotels-All-Inclusive-Hotel.0-0-d178314-tAllInclusiveHotel.Travel-Guide-Filter-Hotels) > > [Hotels in Presque Isle](https://www.expedia.ca/Presque-Isle-Hotels.d2868.Travel-Guide-Hotels) > > [Santa Marta Marriott Resort Playa Dormida](https://www.expedia.ca/Santa-Marta-Hotels-Santa-Marta-Marriott-Resort-Playa-Dormida.h36287893.Hotel-Information) > > [Hilton Imperial Dubrovnik](https://www.expedia.ca/Dubrovnik-Hotels-Hilton-Imperial-Dubrovnik.h1189851.Hotel-Information) > > [Hotels near Albufeira Old Town Square](https://www.expedia.ca/Albufeira-Old-Town-Square-Hotels.0-l6157592-0.Travel-Guide-Filter-Hotels) > > [Grand Sirenis San Andres](https://www.expedia.ca/San-Andres-Hotels-Grand-Sirenis-San-Andres.h47010877.Hotel-Information) > > [Holiday Inn Hotel & Suites Oakville @ Bronte by IHG](https://www.expedia.ca/Toronto-Hotels-Holiday-Inn-Hotel-Suites-Oakville-Bronte.h424378.Hotel-Information) > > [Secrets Moxché Playa del Carmen - Adults Only - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Secrets-Moxche-Playa-Del-Carmen.h68897679.Hotel-Information) > > [Finest Punta Cana by The Excellence Collection - All Inclusive](https://www.expedia.ca/Punta-Cana-Hotels-Finest-Punta-Cana.h42643300.Hotel-Information) > > [Zuana Beach Resort](https://www.expedia.ca/Santa-Marta-Hotels-Zuana-Beach-Resort.h3885428.Hotel-Information) > > [Hotels in Calgary](https://www.expedia.ca/Calgary-Hotels.d178245.Travel-Guide-Hotels) > > [Hotels in Orlando](https://www.expedia.ca/Orlando-Sanford-Intl-Airport-Hotels.0-aSFB-0.Travel-Guide-Filter-Hotels) > > [Hotels in Carcross](https://www.expedia.ca/Carcross-Hotels.d6052310.Travel-Guide-Hotels) > > [Ivey Spencer Leadership Centre](https://www.expedia.ca/London-Hotels-Ivey-Spencer-Leadership-Centre.h428309.Hotel-Information) > > [Hilton Vacation Club Sedona Summit](https://www.expedia.ca/Sedona-Hotels-Sedona-Summit-Resort-By-Diamond-Resorts.h795875.Hotel-Information) > > [Decameron Isleño - All Inclusive](https://www.expedia.ca/San-Andres-Hotels-Decameron-Isleno-All-Inclusive.h1071822.Hotel-Information) ### Flights > [Flights from Buffalo (BUF) to Timehri (GEO)](https://www.expedia.ca/lp/flights/buf/geo/buffalo-to-georgetown) > > [Air Canada](https://www.expedia.ca/Air-Canada-Flights.cAC.Travel-Guide-Airlines) > > [Flights from Edmonton (YEG) to Vancouver (YVR)](https://www.expedia.ca/lp/flights/yeg/yvr/edmonton-to-vancouver) > > [Flights from Calgary (YYC) to Toronto (YTZ)](https://www.expedia.ca/lp/flights/yyc/ytz/calgary-to-toronto) > > [flights from london intl airport](https://www.expedia.ca/lp/airports/yxu/flights-from-london-intl-airport) > > [Flights from Toronto (YYZ) to Lipjan (PRN)](https://www.expedia.ca/lp/flights/yyz/prn/toronto-to-pristina) > > [Flights from Vancouver (YVR) to Toronto (YYZ)](https://www.expedia.ca/lp/flights/yvr/yyz/vancouver-to-toronto) ### Cars > [Car rentals in Edmonton International Airport](https://www.expedia.ca/Car-Rentals-In-Edmonton-International-Airport.d6337367.Car-Rental-Guide) ### Activities > [Things to do in Timberlea](https://www.expedia.ca/Things-To-Do-In-Timberlea.d6222256.Travel-Guide-Activities) ### Packages > [Mexico](https://www.expedia.ca/lp/theme-vacations/all-inclusive-vacations/117/Mexico) ### General > [Visit St. Thomas](https://www.expedia.ca/St-Thomas.dx6140138) > > [Visit Seacow Pond](https://www.expedia.ca/Seacow-Pond.dx6346680)