Pillowtop beds, desk, iron/ironing board, free cribs/infant beds

Reviews of Comfort Suites El Paso Airport

2.5 out of 5
Comfort Suites El Paso Airport
1940 Airway Blvd, El Paso, TX

Reviews

8.4

Very good

Rating 10 - Excellent. 503 out of 1005 reviews" "
Rating 8 - Good. 289 out of 1005 reviews" "
Rating 6 - Okay. 118 out of 1005 reviews" "
Rating 4 - Poor. 55 out of 1005 reviews" "
Rating 2 - Terrible. 40 out of 1005 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

WILLIAM

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay so has been excellent. If the wakeup call works, it will have been a perfect stay.
Stayed 1 night in Mar 2024
Response from Sandra on Mar 27, 2024
Dear William, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites El Paso Airport. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Sandra HernandezGeneral ManagerComfort Suites El Paso Airport

10/10 Excellent

Julie

Travelled with partner
Very nice accomadations
Stayed 1 night in Mar 2024
Response from Sandra on Mar 26, 2024
Dear Julie, We would like to thank you for taking the time to complete our online survey. Feedback from our Guests is very important to us and your input helps us in our efforts to providing excellent service. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Sandra HernandezGeneral ManagerComfort Suites El Paso Airport

6/10 Okay

Angenetta, Baltimore

Travelled with family
Disliked: Staff & service
It was decent. The hotel itself, sits back from most of the restaurants, but was not far. I would’ve given them a 4 star if the receptionist (Pamela I think her name was) wasn’t so rude. She acted as though she hates her job and it came through in her customer service, which was terrible. I encountered her 2 more times after checking in, still awful. Bad customer service will keep me from an establishment before, location and amenities.
Stayed 3 nights in Mar 2024
Response from Sandra on Mar 19, 2024
Dear Angenetta,We would like to thank you for taking the time to complete our online survey. Feedback from our Guest is very important to us, and your input helps us in our efforts to providing excellent service.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Sandra HernandezGeneral ManagerComfort Suites El Paso Airport

8/10 Good

Rigoberto

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were comfortable and clean. A bit isolated from stores and restaurants but still very nice.
Stayed 1 night in Mar 2024
Response from Sandra on Mar 5, 2024
Dear Rigoberto, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites El Paso Airport. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Sandra HernandezGeneral ManagerComfort Suites El Paso Airport

10/10 Excellent

Christopher, EAST GREENWICH

Stayed 1 night in Feb 2024
Response from Sandra on Mar 26, 2024
Dear Christopher, We would like to thank you for taking the time to complete our online survey. Feedback from our Guests is very important to us and your input helps us in our efforts to providing excellent service. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Sandra HernandezGeneral ManagerComfort Suites El Paso Airport

10/10 Excellent

alfonso

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfasts yummy😋 and everything so clean and neat
Stayed 1 night in Feb 2024
Response from Sandra on Feb 28, 2024
Dear Alfonso,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites El Paso Airport.Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,Sandra HernandezGeneral ManagerComfort Suites El Paso Airport

10/10 Excellent

Linette

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place I had booked here after a horrible experience somewhere else and this place was amazing turned my whole trip around thank you!! Great staff and great hotel !!! Definitely recommending to everyone!
Response from Sandra on Feb 26, 2024
Dear Linette,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites El Paso Airport.Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,Sandra HernandezGeneral ManagerComfort Suites El Paso Airport

4/10 Poor

Pei-Ji

Travelled with family
Disliked: Staff & service, property conditions & facilities
We have to change room for 3 times. Told the front desk we want to be away from elevator but she gave us a room next to elevator. The second time, A/C is super old with a lot of noise. The light on night stand didn't work. The third time, AC is fine, light works but the faucet on the bathtub is in poor condition and leaking as well. The front desk lady is like ice lady, not too much respond for the issue, can not even say hello to customers.
Stayed 1 night in Feb 2024
Response from Sandra on Feb 21, 2024
Dear Pei-Ji,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites El Paso Airport.Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. Feedback from our guests on their experiences is what we use to further our constant improvement.Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Sandra HernandezGeneral ManagerComfort Suites El Paso Airport

10/10 Excellent

Diana

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Sandra on Feb 10, 2024
Dear Diana,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites El Paso Airport.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,Sandra HernandezComfort Suites El Paso Airport

10/10 Excellent

Macayla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sandra on Feb 10, 2024
Dear Macayla,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites El Paso Airport.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,Sandra HernandezComfort Suites El Paso Airport

6/10 Okay

Paloma

Liked: Cleanliness
It was nice and clean, good stay but no hot water and too much noise
Stayed 1 night in Feb 2024
Response from Sandra on Feb 10, 2024
Dear Paloma,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites El Paso Airport.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,Sandra HernandezComfort Suites El Paso Airport

10/10 Excellent

Grace

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
More vending options
Stayed 1 night in Jan 2024
Response from Sandra on Feb 3, 2024
Dear Grace,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites El Paso Airport.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,Sandra HernandezComfort Suites El Paso Airport

2/10 Terrible

Luis

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
None
Stayed 1 night in Jan 2024
Response from Sandra on Jan 30, 2024
Dear Luis,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites El Paso Airport.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,Sandra HernandezComfort Suites El Paso Airport

6/10 Okay

Gretchen

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Old, worn out and dirty for the high price.
Stayed 1 night in Jan 2024
Response from Sandra on Jan 27, 2024
Dear Gretchen, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites El Paso Airport. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your recent stay at our property. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.Sincerely,Sandra HernandezComfort Suites El Paso Airport

10/10 Excellent

Alvin

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are professional and well-trained. They sure know their stuff.
Stayed 1 night in Jan 2024
Response from Sandra on Jan 24, 2024
Dear Alvin, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites El Paso Airport. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Sandra HernandezComfort Suites El Paso Airport

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sandra on Jan 24, 2024
Dear Debra,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites El Paso Airport. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Sandra HernandezComfort Suites El Paso Airport

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sandra on Jan 24, 2024
Dear Fernando, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites El Paso Airport. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Sandra HernandezComfort Suites El Paso Airport

10/10 Excellent

Cornelius

Stayed 1 night in Jan 2024
Response from Marissa on Jan 9, 2024
Dear Cornelius, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites El Paso Airport. As a guest you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Marissa ValdezGeneral ManagerComfort Suites El Paso Airport

8/10 Good

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very satisfied with the cleanliness in the rooms and with the breakfast buffet.
Stayed 1 night in Dec 2023
Response from Marissa on Jan 9, 2024
Dear Jason, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites El Paso Airport. As a guest you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Marissa ValdezGeneral ManagerComfort Suites El Paso Airport

10/10 Excellent

Jesus

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Marissa on Jan 2, 2024
Dear JesusThank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites El Paso Airport.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,Marissa ValdezGeneral ManagerComfort Suites El Paso Airport

6/10 Okay

sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Marissa on Jan 2, 2024
Dear SarahThank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites El Paso Airport.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,Marissa ValdezGeneral ManagerComfort Suites El Paso Airport

8/10 Good

jodi

Stayed 1 night in Dec 2023
Response from Marissa on Dec 27, 2023
Dear Jodi, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites El Paso Airport. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Marissa ValdezGeneral ManagerComfort Suites El Paso Airport

10/10 Excellent

Peter

Stayed 1 night in Dec 2023
Response from Marissa on Dec 27, 2023
Dear Peter, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites El Paso Airport. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Marissa ValdezGeneral ManagerComfort Suites El Paso Airport

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Marissa on Dec 27, 2023
Dear Mary, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites El Paso Airport. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Marissa ValdezGeneral ManagerComfort Suites El Paso Airport

6/10 Okay

eddie

Travelled with family
good service
Stayed 2 nights in Dec 2023
Response from Marissa on Dec 27, 2023
Dear Eddie, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites El Paso Airport. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Marissa ValdezGeneral ManagerComfort Suites El Paso Airport

10/10 Excellent

Mary Lou

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Marissa on Dec 19, 2023
Dear Mary Lou, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites El Paso Airport. As a guest you are truly valued. Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Marissa ValdezGeneral ManagerComfort Suites El Paso Airport

10/10 Excellent

Tanner

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for the price
Response from Sandra on Feb 10, 2024
Dear Tanner,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites El Paso Airport.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,Sandra HernandezComfort Suites El Paso Airport

10/10 Excellent

Ronda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Response from Sandra on Feb 10, 2024
Dear Ronda,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites El Paso Airport.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,Sandra HernandezComfort Suites El Paso Airport

10/10 Excellent

Isaac

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Marissa on Dec 13, 2023
Dear Isaac,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites El Paso Airport.Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,Marissa ValdezGeneral ManagerComfort Suites El Paso Airport

8/10 Good

Diana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the convinience of the hotel
Stayed 2 nights in Dec 2023
Response from Marissa on Dec 13, 2023
Dear Diana,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites El Paso Airport.Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,Marissa ValdezGeneral ManagerComfort Suites El Paso Airport

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Good service
Stayed 1 night in Dec 2023
Response from Marissa on Dec 13, 2023
Dear JesusThank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites El Paso Airport.Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,Marissa ValdezGeneral ManagerComfort Suites El Paso Airport

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Marissa on Dec 13, 2023
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites El Paso Airport.Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,Marissa ValdezGeneral ManagerComfort Suites El Paso Airport

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Response from Sandra on Feb 14, 2024
Dear Stephen,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites El Paso Airport.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,Sandra HernandezGeneral ManagerComfort Suites El Paso Airport

10/10 Excellent

Branden

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Sandra on Feb 10, 2024
Dear Branden,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites El Paso Airport.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,Sandra HernandezComfort Suites El Paso Airport

4/10 Poor

Lisa

Travelled with family
Disliked: Amenities
we asked for a room with a pull-out couch which we did get for our son to sleep on, but they would not give us any sheets, blankets, or pillows for it even though they knew we needed to use it when we had reserved that room months in advance. they told us that they had ran out of everything for the extra bed.
Stayed 1 night in Nov 2023
Response from Marissa on Dec 7, 2023
Dear Lisa,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites El Paso Airport.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our guest services. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,Marissa ValdezGeneral ManagerComfort Suites El Paso Airport

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast
Stayed 1 night in Nov 2023
Response from Marissa on Dec 7, 2023
Dear Rose, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites El Paso Airport. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Marissa ValdezGeneral ManagerComfort Suites El Paso Airport

10/10 Excellent

Gabriela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Marissa on Nov 21, 2023
Dear Gabriela, We would like to thank you for taking the time to complete our online survey. Feedback from our Guests is very important to us, and your input helps us in our efforts to providing excellent service. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Marissa ValdezGeneral ManagerComfort Suites El Paso Airport

10/10 Excellent

Laura D

Very nice young lady registered me. Nice place and a good value for the money.
Stayed 1 night in Nov 2023
Response from Marissa on Nov 19, 2023
Dear Laura, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites El Paso Airport. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Marissa ValdezGeneral ManagerComfort Suites El Paso Airport

10/10 Excellent

Juan Javier

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Marissa on Nov 15, 2023
Dear Juan Javier,We would like to thank you for taking the time to complete our online survey. Feedback from our Guests is very important to us, and your input helps us in our efforts to providing excellent service.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Marissa ValdezGeneral ManagerComfort Suites El Paso Airport

4/10 Poor

Lyndsay

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The room was "OK", it was larger than I expected which was nice, but the clerk at the check-in desk was rude and short with us, she acted like it was inconvenient for us to check-in. In the room the TV was on the wall next to the closet that had the ironing board in it, and it was very hard to pull out so we could see it around the closet. The TV also only had a universal remote, so good luck trying to fix it if it has CC or Spanish for the channels. The bed was super hard, and they had mini pillows for the bed. The breakfast was alright, it wasn't the best, but it was editable. Overall, for us just staying 1 night and paying 130.00 for this, I wish I would have stayed somewhere else and payed the same or a little more for better service and a better place to sleep.
Stayed 1 night in Nov 2023
Response from Marissa on Nov 14, 2023
Dear Lyndsay,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites El Paso Airport.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your recent stay at our hotel. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,Marissa ValdezGeneral ManagerComfort Suites El Paso Airport

10/10 Excellent

Tanner

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it for the price and very family friendly. Definitely would go back.
Stayed 1 night in Nov 2023
Response from Marissa on Nov 14, 2023
Dear Tanner,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites El Paso Airport.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,Marissa ValdezGeneral ManagerComfort Suites El Paso Airport

6/10 Okay

Kyla

Stayed 1 night in Nov 2023
Response from Marissa on Dec 7, 2023
Dear Kyla, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites El Paso Airport. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Marissa ValdezGeneral ManagerComfort Suites El Paso Airport

6/10 Okay

Robin

Stayed 1 night in Nov 2023
Response from Marissa on Dec 7, 2023
Dear Robin, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites El Paso Airport. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Marissa ValdezGeneral ManagerComfort Suites El Paso Airport

8/10 Good

Enrique

Travelled with family
Liked: Amenities
Hotel is convenient, because it’s close to the airport.
Stayed 4 nights in Nov 2023
Response from Marissa on Nov 14, 2023
Dear Enrique,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites El Paso Airport.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,Marissa ValdezGeneral ManagerComfort Suites El Paso Airport

10/10 Excellent

Erusalla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Marissa on Nov 8, 2023
Dear Erusalla, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites El Paso Airport. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Marissa ValdezGeneral ManagerComfort Suites El Paso Airport

10/10 Excellent

Bich

Stayed 1 night in Oct 2023
Response from Marissa on Nov 21, 2023
Dear Bich, We would like to thank you for taking the time to complete our online survey. Feedback from our Guests is very important to us, and your input helps us in our efforts to providing excellent service. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Marissa ValdezGeneral ManagerComfort Suites El Paso Airport

8/10 Good

Jane

Liked: Cleanliness, staff & service, room comfort
Stay at Comfort Suites
Yes, the location and transportation was excellent. The cleanliness of the room was excellent. However there were two things that were bothersome. The vent fan in 308 bathroom was loud with an abnormal rumble. I could not find a fan to remain running to block out noise. And lastly I could hear every noise of the people packing in the morning. I heard them go from the wardrobe to and back. If there would had been a fan the noise problem would not have existed. The personal in check in was great.
Stayed 1 night in Oct 2023
Response from Marissa on Oct 31, 2023
Dear Jane, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites El Paso Airport. Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Marissa ValdezGeneral ManagerComfort Suites El Paso Airport

6/10 Okay

RosaElisa

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
The bath tub was dirty and with hairs in it.
Stayed 1 night in Oct 2023
Response from Marissa on Oct 31, 2023
Dear Rosa Elisa,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites El Paso Airport.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the bathtub was dirty. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,Marissa ValdezGeneral ManagerComfort Suites El Paso Airport

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Marissa on Oct 30, 2023
Dear Frank, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites El Paso Airport. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Marissa ValdezGeneral ManagerComfort Suites El Paso Airport

8/10 Good

Diane S.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Marissa on Oct 30, 2023
Dear Diane, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites El Paso Airport. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Marissa ValdezGeneral ManagerComfort Suites El Paso Airport