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Chase Suite Hotel El Paso – Avis

3 out of 5
Chase Suite Hotel El Paso
6791 Montana Ave, El Paso, TX

Avis

8,6

Excellent

Note de 10 – Excellent, d’après 528 avis sur 1001." "
Note de 8 – Bien, d’après 287 avis sur 1001." "
Note de 6 – Acceptable, d’après 101 avis sur 1001." "
Note de 4 – Médiocre, d’après 41 avis sur 1001." "
Note de 2 – Terrible, d’après 44 avis sur 1001." "

8,6/10

Propreté

8,8/10

Service et personnel

8,8/10

Commodités

8,2/10

État et installations de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
PRATIQUE
Il y a tout ce qu'il faut dans la chambre et l'hotel en général , Grande chambre , bon déjeuner , situation idéale , ...
Séjour de 8 nuits en août 2017

10/10 – Excellent

Chun-Yen

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I always like to stay at a homey property instead of just a hotel room. Spacious and clean environment.
Séjour de 2 nuits en mai 2024
Thomas a répondu le 21 mai 2024
Hello,Thank You for taking the time to leave a review on our hotel. We absolutely love that you felt at home in our spacious and comfortable suites. Please let us know about your next trip back to the Chase Suite Hotel.Thank You

10/10 – Excellent

Dora

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Excelente
Séjour de 1 nuit en mai 2024
Isela a répondu le 21 mai 2024
Hello,Thank you for filling out a rating and review. We are happy to see you enjoyed your stay. We look forward to seeing you the next time your travels bring you through our area.Thank you,Management

10/10 – Excellent

felipe

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very nice
Séjour de 1 nuit en mai 2024
Thomas a répondu le 14 mai 2024
Hello,Thank You for taking the time to review our hotel, we appreciate your business.Thank You,Management

2/10 – Terrible

Armando

Voyage en famille, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nada hasta el día de hoy no he recibido el deposito qué me pidieron ya paso una semana
Séjour de 1 nuit en mai 2024
Thomas a répondu le 13 mai 2024
Hello,Thank You for taking the time to review our hotel. We apologize for any inconveniences that may have occurred. You are always more than welcome to reach out to our hotel 24/7. We can help with any problems you may have concerning the hotel.Thank You,Management

10/10 – Excellent

Jimmy

Points forts : Commodités, état et installations de l’hébergement
Great stay, a bit noisy in the morning, but we’re up early anyways
Séjour de 1 nuit en mai 2024
Thomas a répondu le 13 mai 2024
Hello,Thank You for taking the time to review our hotel, We appreciate your business!Thank You,Management

10/10 – Excellent

Edward

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This seems to be an extended-stay suite hotel, and has a full kitchen. I'm just here for one night so not making use of it, but it seems like a great place for longer stays. The WiFi captive portal authentication is a bit flaky.
Séjour de 1 nuit en mai 2024
Thomas a répondu le 6 mai 2024
Hello,Thank You for taking the time to review our hotel. We appreciate the feedback and hope that you will return soon so you may enjoy all of the accommodations are hotel provides.Thank You,Management

6/10 – Acceptable

Rachelle

Voyage de couple
Points faibles : Propreté
Room service was not available during the days I stayed. There were also so many bugs in the bathroom. Most of the staff were friendly though.
Séjour de 3 nuits en avril 2024
Thomas a répondu le 1 mai 2024
Hello,Thank You for taking the time to review our hotel. We apologize for any inconvenience that may have occurred during you time with us. Our front desk staff is available to answer any question or request you may have during your time with us 24/7. Please let us know about your next stay with us.Thank You,Management

10/10 – Excellent

Alma, Kyle

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Front desk lady Jennifer did a great job, very friendly and professional, love the area she assigned us, very quiet, the suite was very clean and cozy. We had a great experience staying at Chase Suite Hotel. Alma Reyes
Séjour de 1 nuit en avril 2024
Manager a répondu le 1 mai 2024
Dear Alma,Thank you for taking the time to fill out a rating and review. We are happy to see you enjoyed your stay and that Jennifer provided great service. Please know we are sharing your comments with the team. We look forward to seeing you the next time your travels bring you through our area.Warmest regards,Manager

10/10 – Excellent

Mairet

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Es el mejor hotel en el q estado en cuanto a estancias corta en la.habitación q me quede era como un apartamento 2 niveles
Séjour de 1 nuit en avril 2024
Manager a répondu le 1 mai 2024
Hello,Thank you for the rating and review. We are happy to see you enjoyed your stay in the Penthouse Suite. We look forward to seeing you the next time your travels bring you through our area.Warmest regards,Manager

10/10 – Excellent

raymond

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Jennifer was amazing
Séjour de 1 nuit en avril 2024
Manager a répondu le 1 mai 2024
Dear Raymond,Thank you for filling out a rating and review. We are happy to see you enjoyed your stay. We will be rewarding Jennifer for her service. We look forward to seeing you the next time your travels bring you through our area.Warmest regards,Manager

10/10 – Excellent

Gabriel

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Each ynit is like a small apartment. Has a full stove, fridge and microwave. Clean, spacious, offers breakfast. Close to the airport. Great deal. Will stay again.
Séjour de 2 nuits en avril 2024
Thomas a répondu le 29 avr. 2024
Hello,Thank You for taking the time to review our hotel. We are very happy that you found our spacious suits clean and comfortable. We also love to hear that you were able to fully take use of our full sized fridge and working stoves. Please let us know about your next stay with us here at the Chase Suite Hotel El Paso.Thank You,Management

10/10 – Excellent

Miguel Ángel

Points forts : Propreté, état et installations de l’hébergement
Excelente atención en todo
Séjour de 1 nuit en avril 2024
Thomas a répondu le 24 avr. 2024
Hello,Thank You for taking the time to review our hotel, we appreciate your business.Thank You,Management

8/10 – Bien

Mary

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Roomy accommodation that was quiet. The only problem is that the AC blew on couch and bed.
Séjour de 1 nuit en avril 2024
Thomas a répondu le 19 avr. 2024
Hello,Thank you for taking the time to review our hotel. We are very sorry for any inconveniences that may have occurred during your time with us. Our maintenance team is available from 7am to 10pm on property if you are ever in need during your stay. Please let us know about your next stay with us as we would love to have you back.Thank You,Management

10/10 – Excellent

Melita

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I will definitely be staying there again 😄
Séjour de 1 nuit en avril 2024
Thomas a répondu le 15 avr. 2024
Hello,Thank You for taking the time to review our hotel, We appreciate your business. Please let us know about your next stay with us here at the Chase Suite Hotel El Paso.Thank You,Management

10/10 – Excellent

Andres

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I checked in yesterday around 4pm and the lady at the front desk was very attentive and professional. Unfortunately I can't recall her name
Séjour de 1 nuit en avril 2024
Thomas a répondu le 8 avr. 2024
Hello,Thank You for taking the time to review our hotel. We appreciate your business. Please let us know about your next stay with us here at the Chase Suite Hotel El Paso.Thank You,Management

6/10 – Acceptable

Ronald

Points forts : Propreté, service et personnel
The only real problem was the body soap shampoo etc.…it’s old and stinks bad!!! Couldn’t even use it!!!! All else was good!
Séjour de 2 nuits en avril 2024
Thomas a répondu le 8 avr. 2024
Hello,Thank You for taking the time to review our hotel. We apologize for any inconvenience that may have occurred during your time with us. Thank You,Managment

10/10 – Excellent

LUIS FERNANDO

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
Manager a répondu le 5 avr. 2024
Dear Luis,Thank you for taking the time to fill out a rating. We are happy to see you enjoyed your stay. We look forward to seeing you the next time your travels bring you through our area.Warmest regards,Manager

10/10 – Excellent

Lidia

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024
Manager a répondu le 22 avr. 2024
Dear Lidia,Thank you for the 5-star review. We are happy to see you enjoyed your stay. We look forward to seeing you the next time your travels bring you through our area.Warmest regards,Manager

10/10 – Excellent

Jorge

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Husband and I enjoyed the stay.. easy check in, didn’t have time for breakfast but saw where they sold alcohol which is a plus in my book! Definitely book here again with or with kids
Séjour de 1 nuit en mars 2024
Management a répondu le 31 mars 2024
Hello,Thank You for taking the time to leave a review on our hotel. We are very happy that you found our hotel convenient and accommodating. We hope that you will return soo so that you may enjoy our other accommodation that you were not able to partake in.Thank You

10/10 – Excellent

Gabrielle

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024
Management a répondu le 31 mars 2024
Hello,Thank You for taking the time to review our hotel, we appreciate your business.Thank You

10/10 – Excellent

John

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Pleasant stay
Séjour de 2 nuits en mars 2024
Manager a répondu le 28 mars 2024
Hello,Thank you for taking the time to fill out a rating and review. We are happy to see you had a pleasant stay. We look forward to seeing you the next time your travels bring you through our area.Warmest regards,Manager

8/10 – Bien

Juan

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
.
Séjour de 2 nuits en mars 2024
Thomas a répondu le 19 mars 2024
Hello Juan,Thank you for taking then time to rate our hotel. We appreciate your business. Please let us know the next time your are in town as we would love to have you back.Thank You,Management

10/10 – Excellent

Melissa

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This is a great place to stay that is close to the airport.
Séjour de 1 nuit en mars 2024
Manager a répondu le 18 mars 2024
Dear Melissa,Thank you for taking the time to fill out a rating and review. We are happy to see you found us to be a great place to stay. Please know we are sharing your comments with the team. We look forward to seeing you the next time your travels bring you through our area.Warmest regards,Manager

10/10 – Excellent

Ariel

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024
Thomas a répondu le 18 mars 2024
Hello,Thank You for taking the time to review our hotel. We appreciate your business.

10/10 – Excellent

cynthia

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We were pleasantly surprised to find that this place not only matched the pictures but exceeded our expectations! The staff was super friendly upon check in. Parking is a little tight but then again they were fully booked. We're definitely coming back. Only down side was we were supposed to get a complimentary bottle of wine being a VIP guest through Expedia but they were out. None the less, still highly recommend!
Séjour de 1 nuit en mars 2024
Manager a répondu le 18 mars 2024
Dear Cynthia,Thank you for taking the time to fill out a rating and review. We are happy to see you enjoyed your stay and that you found super friendly staff. Please know we are sharing your comments with the team. We look forward to seeing you the next time your travels bring you through our area.Warmest regards,Manager

6/10 – Acceptable

Lupe

Voyage en famille
Points faibles : État et installations de l’hébergement
The property in general needs a face lift. Room was comfortable & clean. The complimentary breakfast was very skimpy. Nothing like the pictures we saw online. Staff was friendly & professional. We wanted to try something different, but for the price, next time we will stick to what we know (Home 2 Suites).
Séjour de 2 nuits en mars 2024
Thomas a répondu le 13 mars 2024
Dear Lupe,Thank You for taking the time to review our hotel, we appreciate your business. We are here if you are ever in need of a hotel here in El Paso.Thank You,Management

10/10 – Excellent

john

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en février 2024
Manager a répondu le 28 févr. 2024
Dear John,Thank you for taking the time to fill out a rating and review. We are happy to see you enjoyed your stay. We look forward to seeing you the next time your travels bring you through our area.Warmest regards,Manager

10/10 – Excellent

HUI KUN

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Nice staffs and clean rooms
To stay several nights this time. Jennifer S. is so awesome and supportive to act proactively and thoughtfully in fulfilling hotel guest's requirement. In general, a nice and warm team with clean room you can enjoy your stay here.
Séjour de 2 nuits en février 2024
Manager a répondu le 26 févr. 2024
Hello,Thank you for taking the time to fill out a rating and review. We are happy to see you enjoyed your stay and that Jennifer provided great service. Please know we are sharing your comments with the team and rewarding Jennifer for her service. We look forward to seeing you the next time your travels bring you through our area.Warmest regards,Manager

10/10 – Excellent

HUI KUN

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Nice staffs and clean rooms
Jennifer S. is so awesome and supportive to act proactively and thoughtfully in fulfilling hotel guest's requirement. In general, a nice and warm team with clean room you can enjoy your stay here.
Séjour de 1 nuit en février 2024
Manager a répondu le 26 févr. 2024
Hello,Thank you for taking the time to fill out a rating and review. We are happy to see you enjoyed your stay and that Jennifer provided great service. Please know we are sharing your comments with the team and rewarding Jennifer for her service. We look forward to seeing you the next time your travels bring you through our area.Warmest regards,Manager

10/10 – Excellent

Donna

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I was a late arrival and the clerk was awesome. Personable and informative! Parish rocked! Great customer service. The property is great. Definitely will be back here if the need arises. Check out was a breeze. Thomas was also great to work with! Thank you!
Manager a répondu le 16 févr. 2024
Dear Donna,Thank you for taking the time to fill out a rating and review. We are happy to see you enjoyed your stay and that Parish and Thomas rocked it! Please know we are sharing your comments with the team and rewarding the Team Members mentioned. We look forward to seeing you the next time your travels bring you through our area.Warmest regards,Manager

10/10 – Excellent

robyn

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
The Chase was very accommodating and comfortable. The breakfast was as delicious and everyone was super friendly. I’d definitely go back.
Séjour de 1 nuit en février 2024
Thomas a répondu le 15 févr. 2024
Dear Robyn,Thank You for taking the time to review our hotel. We are very happy that you were able to enjoy our complimentary breakfast that we provide every morning. Please let us know about your next stay at the Chase Suite Hotel.Thank You,Management

10/10 – Excellent

armin

Séjour de 1 nuit en février 2024
Thomas a répondu le 15 févr. 2024
Dear Armin,Thank You for the review, we appreciate your business!Thank You,Management

10/10 – Excellent

Breanna

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff was awesome! We had no problems and even received a free bottle of wine for being a silver member. I will stay if in the area again.
Séjour de 1 nuit en février 2024
Manager a répondu le 13 févr. 2024
Dear Breanna,Thank you for taking the time to fill out a rating and review. We are happy to see you enjoyed your stay and that you found the staff to be awesome. Please know we are sharing your comments with the team. We look forward to seeing you the next time your travels bring you through our area.Warmest regards,Manager

10/10 – Excellent

Paula

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great service and room
Great experience checking in with rep Kayla. She was very nice and gave me all the details. The room was so clean and cozy. Would definitely recommend and will be staying there again.
Séjour de 1 nuit en février 2024
Thomas a répondu le 6 févr. 2024
Dear Paula,Thank You for this great review. We are very happy that Kayla went above and beyond during your check in. We will definitely let her know about the kind words. We also love that you found our suites clean and cozy. We try our best to provide the best hotel rooms in El Paso. Please, let us know about your next visit with us here at the Chase Suite Hotel El Paso.Thank You,Management

10/10 – Excellent

Estefanía

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
Realmente no se siente como estar en un hotel es como estar en tu departamento, bastante cómodo, tele muy pequeña y viejita, de ahí en más todo perfecto
Manager a répondu le 29 janv. 2024
Dear Estefania,Thank you for taking the time to fill out a rating and review. We are happy to see you found a comfortable room and everything to be perfect. Please know we are sharing your comments with the team. We look forward to seeing you the next time your travels bring you through our area.Warmest regards,Manager

2/10 – Terrible

Aegis

Séjour de 1 nuit en janvier 2024
Manager a répondu le 29 janv. 2024
Hello,Thank you for taking the time to fill out a rating. We are sorry to see you did not have the best experience. We would like to hear more about it. If you could please call the hotel at your convenience and ask for the General Manager. We look forward to hearing from you.Warmest regards,Manager

8/10 – Bien

luis fernando

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Que cobran el estacionamiento
Séjour de 1 nuit en décembre 2023
Thomas a répondu le 25 janv. 2024
es gratis senor.

8/10 – Bien

ALVARO

Voyage de couple
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
HAY DONDE ESTACIONARESE BUEN DESAYUNO
Séjour de 2 nuits en janvier 2024
Thomas a répondu le 22 janv. 2024
Dear Alvaro,Thank you for taking the time to review our hotel, we appreciate your business.Thank You,Management

2/10 – Terrible

Nils

Voyage d’affaires
Points forts : Propreté
Points faibles : Service et personnel
Bad service; breakfast not prepared
Séjour de 1 nuit en janvier 2024
Manager a répondu le 22 janv. 2024
Dear Mr. Nils,Thank you for taking the time to fill out a rating and review. We are sorry to hear about your experience. At your convenience, we would like to hear more about what occurred. If you could please call the hotel and ask for the General Manager. We look forward to hearing form you.Warmest regards,Manager

10/10 – Excellent

Salomon, Los Angeles

Points forts : Propreté, service et personnel et commodités.
Séjour de 1 nuit en décembre 2023
Manager a répondu le 11 janv. 2024
Hello,Thank you for taking the time to fill out a rating. We are happy to see you enjoyed your stay. We look forward to seeing you the next time your travels bring you through our area.Warmest regards,Manager

8/10 – Bien

Edgar Gregorio

Points forts : Propreté, service et personnel
Todo normal pero no disponen de habitaciones en planta baja con King Size
Séjour de 1 nuit en janvier 2024
Manager a répondu le 11 janv. 2024
Hello,Thank you for taking the time to fill out a rating and review. We are happy to see you enjoyed your stay, but do apologize for the inconvenience that occurred during your stay. We look forward to seeing you the next time your travels bring you through our area.Warmest regards,Manager

10/10 – Excellent

FRANK

Séjour de 1 nuit en décembre 2023
Manager a répondu le 5 janv. 2024
Dear Frank,Thank you for taking the time to fill out a rating. We are happy to see you enjoyed your stay. We look forward to seeing you the next time your travels bring you through our area.Warmest regards,Manager

10/10 – Excellent

JORGE

Séjour de 1 nuit en décembre 2023
Manager a répondu le 2 janv. 2024
Dear Jorge,Thank you for your rating. We are happy to see you enjoyed your stay. We look forward to seeing you the next time your travels bring you through our area. Warmest regards,Manager

6/10 – Acceptable

Voyageur vérifié

Voyage d’affaires
Points faibles : Propreté
No show on the planned housekeeping schedule
always keep customers waiting for breakfast replenishment and stop service 5 min ahead of business hours; no show on the planned housekeeping schedule; big room with really old carpet and facilities but running well; crystal clear steps on the ceiling; very good and friendly staffs at the front deck; good surroundings but noisy nearby Boeing Dr.
Séjour de 3 nuits en décembre 2023
Manager a répondu le 2 janv. 2024
Hello,Thank you for taking the time to fill out a rating and review. We are happy to see you enjoyed your stay, but do apologize for the inconvenience that occurred during your stay. Please know we are sharing your comment with the team so we may further improve our process. Thank you again and we look forward to seeing you the next time your travels bring you through our area.Warmest regards,Manager

10/10 – Excellent

Shirley

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Love the amenities, the size of room, everything. What could be beyter, electric fireplace. And 2 person tub.... otherwise OMG perfect
Séjour de 1 nuit en décembre 2023
Thomas a répondu le 26 déc. 2023
Dear Shirley,Thank You for taking the time to review our hotel! We appreciate your business!Thank You,Management

10/10 – Excellent

Robert, El Paso

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This property is a fantastic place to stay and is affordable, no issues here A
Séjour de 1 nuit en décembre 2023
Thomas a répondu le 18 déc. 2023
Dear Robert,Thank You for taking the time to review our hotel, We appreciate your business and await your next stay.Thank You,Management

10/10 – Excellent

Trang

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en décembre 2023
Thomas a répondu le 15 déc. 2023
Dear Trang,Thank You for taking the time to review our hotel, We appreciate your business.Thank You,Management

10/10 – Excellent

leonel leiva

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Me parece unico el estilo, diseño y organizacion del hotel y sus habitaciones
Isela a répondu le 7 févr. 2024
Dear Leonel. Thank you for taking the time to review our hotel. We love the fact that you found our unique style of our hotel comfortable and accommodating. We appreciate your business and hope to see you again very soon. Thank you, Management.

10/10 – Excellent

Raina

Séjour de 3 nuits en novembre 2023
Thomas a répondu le 18 déc. 2023
Dear Raina,Thank You for taking the time to review our hotel, we appreciate your business!Thank You,Management